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The Call Home feature can deliver alert messages containing information on configuration, environmental
conditions, inventory, syslog, snapshot, and crash events.
The Call Home feature can deliver alerts to multiple recipients, which are seen as
Call Home destination
profiles
, each with configurable message formats and content categories. A predefined destination profile
(CiscoTAC-1) is provided, and you can also define your own destination profiles. The CiscoTAC-1 profile
is used to send alerts to the backend server of the Smart Call Home service. It can be used to create service
requests to Cisco TAC. This service depends on the Smart Call Home service support in place for your device
and the severity of the alert.
Flexible message delivery and format options make it easy to integrate specific support requirements.
Benefits of Call Home
•
Automatic execution and attachment of the relevant CLI command output.
•
Multiple message-format options such as the following:
◦
Short Text
—
Suitable for pagers or printed reports.
◦
Full Text
—
Fully formatted message information suitable for human reading.
◦
XML
—
Matching readable format using Extensible Markup Language (XML). The XML format
enables communication with the Cisco TAC.
•
Multiple concurrent message destinations.
•
Multiple message categories including configuration, crash, diagnostic, environment, inventory, snapshot,
and syslog.
•
Filtering of messages based on the severity and pattern matching.
•
Scheduling of periodic message sending.
Obtaining Smart Call Home Services
If you have a service contract directly with Cisco, you can register for the Smart Call Home service. Smart
Call Home analyzes Smart Call Home messages and provides background information and recommendations.
For critical issues, Automatic Service Requests are generated with the Cisco TAC.
Smart Call Home offers the following features:
•
Continuous device health monitoring and real-time alerts.
•
Analysis of Smart Call Home messages and, if needed, Automatic Service Request generation that is
routed to the correct TAC team, including detailed diagnostic information to speed the problem resolution.
•
Secure message transport directly from your device or through an HTTP proxy server or a downloadable
Transport Gateway (TG). You can use a TG aggregation point to support multiple devices or in cases
where security dictates that your devices may not be connected directly to the Internet.
•
Web-based access to Smart Call Home messages and recommendations, inventory, and configuration
information for all Smart Call Home devices provides access to associated field notices, security
advisories, and end-of-life information.
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4
Call Home
Benefits of Call Home