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Cisco One-Year Limited Hardware 

Warranty Terms

There are special terms applicable to your hardware warranty 
and various services that you can use during the warranty 
period. Your formal Warranty Statement, including the 
warranties and license agreements applicable to Cisco software, 
is available on Cisco.com. Follow these steps to access and 
download the 

Cisco Information Packet

 and your warranty and 

license agreements from Cisco.com.

1.

Launch your browser, and go to this URL:

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The Warranties and License Agreements page appears.

2.

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Cisco Information Packet

, follow these steps:

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Click the 

Information Packet Number

 field, and make 

sure that the part number 78-5235-03A0 is highlighted.

b.

Select the language in which you would like to read the 
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Go

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d.

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Number field:

78-10747-01C0

Summary of Contents for 7916

Page 1: ...916 3 Features of the Cisco Unified IP Phone Expansion Module 7916 4 Using the Cisco Unified IP Phone Expansion Module 7916 5 Troubleshooting the Cisco Unified IP Phone Expansion Module 7916 6 Technical Specifications for the Cisco Unified IP Phone Expansion Module 7916 7 Where to Find More Information 8 Obtaining Documentation and Submitting a Service Request 9 Cisco One Year Limited Hardware War...

Page 2: ... to your phone See Figure 1 Note If you are running the SCCP protocol you can configure a maximum of 42 lines on your phone For example if you configure two 24 line Cisco Unified IP Phone Expansion Modules on a Cisco Unified IP Phone 7962G or Cisco Unified IP Phone 7965G you will have a total of 54 lines 48 lines from the modules in addition to the 6 lines on the phone However only the first 42 li...

Page 3: ...following items One Cisco Unified IP Phone Expansion Module 7916 One interface cable Footstand Kits In addition to the package contents you also need a Footstand Kit separate orderable item If you are attaching one Cisco Unified IP Phone Expansion Module 7916 you need the single Footstand Kit If you are attaching two Expansion Module 7916s you need the double Footstand Kit The Footstand Kit contai...

Page 4: ...orderable item Power supply to your Cisco Unified IP Phone With one Expansion Module you do not need a power supply unit With two Expansion Modules you need a power supply unit separate orderable item Note Use of a non Cisco certified power supply unit might not work and voids the Cisco Unified IP Phone Expansion Module 7916 product warranty Safety Information The following safety warnings are for...

Page 5: ...locate its translation in the translated safety warnings that accompanied this device SAVE THESE INSTRUCTIONS Warning Read the installation instructions before you connect the system to its power source Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning Do not work on the system or connect or disconnect cables during periods of lightn...

Page 6: ...reaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Warning The power supply must be placed indoors 2 Installing the Cisco Unified IP Phone Expa...

Page 7: ...to the detailed instructions and corresponding illustrations that follow for each of these high level tasks Caution To ensure a successful installation verify with your system administrator that your phone is ready for the Cisco Unified IP Phone Expansion Module 7916 and that Cisco Unified Communications Manager is installed and configured for the Cisco Unified IP Phone Expansion Module 7916 Make ...

Page 8: ...cted flat surface to prevent it from being scratched Step 4 Locate the two foot pins on the footstand Step 5 Use a flat head screwdriver to carefully push on one of the foot pins to release it Then carefully push on the other foot pin to release it Note You may have to lift and hold the Cisco Unified IP Phone to support it when pushing the foot pins When pushing on the footpins push away from your...

Page 9: ...port bar on the back of the Cisco Unified IP Phone so that it fits flush with the phone Step 2 Locate the two connector pins Step 3 Use a flat head screwdriver to carefully push each of the connector pins so that the support bar is firmly fastened to the Cisco Unified IP Phone Connect the Expansion Module 7916 to the Support Bar Refer to Figure 4 and the steps that follow ...

Page 10: ...o Unified IP Phone Expansion Module 7916 2 Hooks on the support bar 3 Thumbscrews Step 1 Position the phone so that the front of the phone is facing up Step 2 Line up the two open slots on the bottom of the Cisco Unified IP Phone Expansion Module 7916 with the two hooks on the support bar ...

Page 11: ...fer to the following table which depicts the in and out icons on the AUX jacks and to Figure 5 and the steps that follow Figure 5 In and Out Icons on the AUX Jacks In icon Out icon Step 1 Plug one end of the interface cable into the jack labeled AUX on the Cisco Unified IP Phone Step 2 Plug the other end of the interface cable into the AUX jack with the in icon underneath on the Cisco Unified IP P...

Page 12: ...one Step 4 Plug the other end of the second interface cable into the AUX jack with the in icon underneath on the second Expansion Module the one next to the first Expansion Module Connect the Power Supply Unit Refer to Figure 6 and the steps that follow Figure 6 Connecting the Power Supply Unit 1 Power supply connector on the back of the Expansion Module ...

Page 13: ...odule closest to the Cisco Unified IP Phone and plug the other end into a standard electrical power outlet in the wall If your Cisco Unified IP Phone is powered with a power supply unit with one Expansion Module Reconnect the original Cisco Unified IP Phone power supply unit to the AC adapter port on the Cisco IP Phone and plug the other end into a standard electrical power outlet in the wall If y...

Page 14: ...ree sets of open slots on the support bar This lets you choose the angle of the footstand Step 3 Insert the footstand hooks into the support bar and push in slightly to make the connection Connect a Laptop Cable Lock optional Note Supported only on phones that have a security slot on the back of the phone Contact your system administrator for more information Refer to Figure 7 and the steps that f...

Page 15: ... phone lock it and remove the key Start Up Sequence After the Cisco Unified IP Phone Expansion Module 7916 is installed upon startup the buttons all show a steady amber light The Cisco logo load name segment name and download percentage are displayed After the firmware is installed the LCD screen refreshes and the buttons all go off and any line appearances are displayed in the LCD screen You can ...

Page 16: ...udes the following features 1 2 187194 1 Phone screen Displays the phone number speed dial number or name or other text label phone service phone feature or Privacy assigned to each button Icons indicating line status appear similar to and function the same as those on the Cisco Unified IP Phone to which it is attached ...

Page 17: ... corresponds to one line just like on the Cisco Unified IP Phone The lights beneath each button indicate the state of the corresponding line as follows Line available light off Line in use by you steady green light Line in use by someone else steady red light Line ringing flashing amber light You have a call on hold flashing green light Someone else has a call on hold flashing green light Call tra...

Page 18: ...formation Private If Privacy is programmed for one of your buttons you can keep your call information private from users who share your lines If you see a button labeled Privacy then this feature has been enabled for you by your system administrator You toggle privacy on and off by pressing the Privacy button when receiving an incoming call In addition with Privacy enabled other shared lines are b...

Page 19: ...the Cisco Unified IP Phone Expansion Module 7916 The following table might help you if you are having difficulty using your Cisco Unified IP Phone Expansion Module 7916 Problem Solution No display on the Cisco Unified IP Phone Expansion Module 7916 Verify that all of the cable connections are correct Verify that you have power to the Cisco Unified IP Phone Expansion Module 7916 s Buttons on the fi...

Page 20: ...administrator that your Cisco Unified IP Phone Expansion Module 7916 is defined in Cisco Unified Communications Manager Buttons are off and the Cisco logo is frozen in the display area Verify with your system administrator that your Cisco Unified IP Phone Expansion Module 7916 is defined as a Cisco Unified IP Phone Expansion Module 7916 in Cisco Unified Communications Manager The page shift button...

Page 21: ...ble specifications for the cables used with the Cisco Unified IP Phone Expansion Module 7916 2 RJ 11 jacks with 6 pin connectors for the interface cable connections 48 V power connector The diameter of the center pin in the Expansion Module power jack Switchcraft 712A is 0 1 in 2 5 mm The center pin is positive voltage The miniature power plug required to mate with the power jack on the Expansion ...

Page 22: ...s for using the Cisco Unified Communications Manager Administration application to configure Cisco Unified IP Phones and services http www cisco com en US products sw voicesw ps556 pr od_maintenance_guides_list html 8 Obtaining Documentation and Submitting a Service Request For information on obtaining documentation submitting a service request and gathering additional information see the monthly ...

Page 23: ...ts page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to ...

Page 24: ...ially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the pro...

Page 25: ...tified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation Enterprise Solver EtherChannel EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study IronPort the IronP...

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