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Cisco uBR7200 Series Universal Broadband Router Hardware Installation Guide
OL-5421-03
Chapter 6 Troubleshooting
Processor Subsystem
Troubleshooting Port Adapters
Check the following to help isolate a problem with the port adapters:
Step 1
Verify that
all
port adapter enabled LEDs are on.
a.
If yes, the port adapter is operational.
Step 2
Check to see if
any
port adapter enabled LEDs are off.
a.
If the enabled LED on an individual port adapter is off, suspect that the port adapter has pulled away
from the midplane.
b.
Reseat the port adapter in its slot. (You do not have to turn off the system power when removing or
replacing port adapters.) After the system reinitializes the interfaces, the enabled LED on the port
adapter should come on.
Step 3
If the port adapter enabled LED remains off, the system detected a processor hardware failure. This LED
should be on in normal operation. Contact Cisco TAC for instructions.
Step 4
Ensure that the hardware revision of the port adapter in question is supported by your particular
Cisco uBR7200 series router chassis.
a.
Use the
show diag
command to determine the type of port adapter that is installed in your router.
b.
Consult the port adapter support matrix in the
Cisco uBR7200 Series Software Configuration Guide
at the following URL:
http://www.cisco.com/en/US/docs/cable/cmts/ubr7200/configuration/guide/cr72scg.html
c.
If the router does not respond to the console input, contact Cisco TAC for instructions.
Troubleshooting the Cisco Cable Clock Card (Cisco uBR7246VXR Only)
Check the following to help isolate a problem with the clock card:
Step 1
Verify that the cable clock card enable LED is on.
a.
If yes, the cable clock card is operational.
Step 2
Check to see if the cable clock card enable LED is off.
a.
If the enable LED on the cable clock card is off, suspect that the cable clock card has pulled away
from the midplane.
b.
Power off the router.
c.
Reseat the cable clock card in its slot.
d.
Power the router back on.
e.
After the system reinitializes, the enable LED on the cable clock card should come on.
Step 3
If the enable LED remains off, the system has detected a processor hardware failure. This LED should
be on in normal operation. Contact Cisco TAC for instructions.