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9-13

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01

Chapter 9      Troubleshooting and Maintenance

    Cleaning the Cisco Unified IP Phone

Cleaning the Cisco Unified IP Phone

To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD 
screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, 
liquids and powders can damage the components and cause failures.

Summary of Contents for 6921 - Unified IP Phone Standard VoIP

Page 1: ...asman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Text Part Number OL 19025 01 ...

Page 2: ...one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc c...

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Page 5: ...standing Security Features for Cisco Unified IP Phones 1 13 Overview of Configuring and Installing Cisco Unified IP Phones 1 13 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1 13 Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager 1 14 Installing Cisco Unified IP Phones 1 18 Checklist for Installing the Cisco...

Page 6: ... 1 Cisco Unified Communications Manager Configuration 3 2 Understanding the Cisco Unified IP Phone 6921 6941 and 6961 Components 3 2 Network and Access Ports 3 2 Handset 3 3 Speakerphone 3 3 Headset 3 3 Audio Quality Subjective to the User 3 4 Connecting a Headset 3 4 Disabling a Headset 3 4 Using External Devices 3 4 Installing the Cisco Unified IP Phone 3 5 Reducing Power Consumption on the Phon...

Page 7: ...the User Options Web Pages 5 19 Specifying Options that Appear on the User Options Web Pages 5 21 Configuring the Phone to Support Call Waiting 5 22 C H A P T E R 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 DistinctiveRingList File Format Requirements 6 2 PCM File Requirements for Custom Ring Types 6 3 Configuring a...

Page 8: ... the Phone with Cisco Unified Communications Manager 9 5 Symptom Cisco Unified IP Phone Unable to Obtain IP Address 9 5 Cisco Unified IP Phone Resets Unexpectedly 9 6 Verifying the Physical Connection 9 6 Identifying Intermittent Network Outages 9 6 Verifying DHCP Settings 9 6 Checking Static IP Address Settings 9 7 Verifying the Voice VLAN Configuration 9 7 Verifying that the Phones Have Not Been...

Page 9: ...ns Manager Locale Installer B 1 Support for International Call Logging B 1 A P P E N D I X C Technical Specifications C 1 Physical and Operating Environment Specifications C 1 Cable Specifications C 2 Network and Access Port Pinouts C 2 A P P E N D I X D Basic Phone Administration Steps D 1 Example User Information for these Procedures D 1 Adding a User to Cisco Unified Communications Manager D 2 ...

Page 10: ...Contents x Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 ...

Page 11: ...gineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Pho...

Page 12: ... users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds and the phone idle display at your site Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Explains how to view model information status messages network statistics and firmware information from the Cisco Unified IP Phone C...

Page 13: ... is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulation...

Page 14: ...values are in italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Convention Description Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injur...

Page 15: ...twork information and services and customizeable features and services A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 711a G 711µ G 729 G 729a G 729ab and decode G 711a G 711µ G 729 G 729a and G 729ab This chapter includes the following topics Understanding the Cisco Unified IP Phone 6921 6941 and 6961 page 1 2 What Networking Protocols are...

Page 16: ...sco Unified IP Phone 6921 Table 1 1 describes the buttons on the Cisco Unified IP Phone 6921 Table 1 1 Features on the Cisco Unified IP Phone 6921 2 ABC 1 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 1 2 192525 1 2 13 17 14 15 16 11 12 3 6 4 5 8 9 10 7 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone su...

Page 17: ...es and intercom lines line buttons Depending on the settings Line 2 may provide access to Secondary phone line Speed dial numbers speed dial buttons Web based services for example a Personal Address Book button Buttons illuminate to indicate status Green steady Active call Green flashing Held call Amber flashing Incoming call or reverting call Red steady Remote line in use shared line Red flashing...

Page 18: ...s on the Cisco Unified IP Phone 6941 Table 1 2 Features on the Cisco Unified IP Phone 6941 15 Applications button Opens closes the Applications menu Use it to access call history user preferences phone settings administration settings and phone information 16 Contacts button Opens closes the Directories menu Use it to access personal and corporate directories 17 Handset Phone handset 2 ABC 1 3 DEF...

Page 19: ...d call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote line in use shared line or line status Red flashing Remote line on hold 4 Softkey buttons Enables softkey options displayed on the phone screen 5 Transfer button Transfers a call 6 Conference button Creates a conference call 7 Hold button Pl...

Page 20: ...e is muted the button is lit 13 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 14 Messages button Auto dials your voice message service varies by service 15 Applications button Opens closes the Applications menu Use it to access call history user preferences phone settings administration settings and phone information 16 Contacts button Op...

Page 21: ... the buttons on the Cisco Unified IP Phone 6961 Table 1 3 Features on the Cisco Unified IP Phone 6961 2 ABC 1 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 192527 1 2 13 17 14 15 16 11 12 3 8 6 4 7 5 9 10 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone such as directory number active call and line statu...

Page 22: ... features Web based services For example a Personal Address Book button Call features For example a Privacy button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Amber flashing Incoming call or reverting call Red steady Remote line in use shared l...

Page 23: ... device can advertise its existence to other devices and receive information about other devices in the network The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns a...

Page 24: ...ed by default but you can enable it on a per phone basis by using Cisco Unified Communications Manager Skinny Client Control Protocol SCCP SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems Cisco Unified IP Phone 6921 6941 and 6961 use SCCP version 15 for call control Transmission Control...

Page 25: ...to prepare them to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP address TFTP server subnet information and so on For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisc...

Page 26: ...n at this location http www cisco com en US products ps7273 tsd_products_support_series_home html Related Topic Telephony Features Available for the Cisco Unified IP Phone page 5 1 Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP TFTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions...

Page 27: ... information and a checklist for setting up and configuring a Cisco IP telephony network go to the System Configuration Overview chapter in Cisco Unified Communications Manager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system The following topics provide an overview of procedur...

Page 28: ...isco Unified IP Phones Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Configuration Cisco Unified Communications Manager Administration Guide Autoregistration Configuration Cisco Unified Communications Manager Administration Guide Checklist for Configuring the Cisco Unified IP Phone 6921 6941 and 6961 in Cisco Unified Communications Manager Table 1 6 provides an overview ...

Page 29: ...em Guide See the Telephony Features Available for the Cisco Unified IP Phone section on page 5 1 2 Verify that you have sufficient unit licenses for your phone For more information go to the License Unit Report chapter in the Cisco Communications Manager Administration Guide 3 Customize phone button templates if required Changes the number of line buttons speed dial buttons Service URL buttons or ...

Page 30: ...fied IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide See the Configuring Softkey Templates section on page 5 16 7 Configure speed dial buttons and assign speed dial numbers optional Adds speed dial buttons and numbers Users can change speed dial settings on their phones by using Cisco Unified CM User Options For more information go to the Configuring...

Page 31: ...ant to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configurations chapter in the Cisco Unified Communications Manager Administration Guide 11 Associate a user to a user group Assigns users a common list of roles and permissions that apply to all users in a user group Administrators can manage user groups roles and permi...

Page 32: ... auto registration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 6921 6941 and 6961 Table 1 7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6921 6941 and 6961 The list presents a suggested ord...

Page 33: ...t mask TFTP server and default router locally on the phone choose Applications Admin Settings Network Setup IPv4 Setup To disable DHCP and manually set an IP address a To disable DHCP set DHCP Enabled to No b Enter the static IP address for phone c Enter the subnet mask d Enter the default router IP addresses e Set Alternate TFTP Server to Yes and enter the IP address for TFTP Server 1 You must al...

Page 34: ... Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP Cisco Unified Communications Manager Administration Guide Cisco Unified Communications Manager System Guide Table 1 8 Terminology Differences User Guide Administration and System Guides Speed Dialing Placing a call with a speed dial code Abbreviated Dialing Conference across Lines Join Across Lines Con...

Page 35: ...ween the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes the following topics Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 Providing Power to the Cisco Unified IP Phone page 2 3 Understanding Phone Configuration Files page 2 5 Understanding the Phone Startup Process page 2 6 Adding Phones to the Cisco Unified Commu...

Page 36: ...e Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 13 Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Mana...

Page 37: ... For more information refer to the documentation included with a Cisco switch You can also access switch information at this URL http cisco com en US products hw switches index html Related Topics Understanding the Phone Startup Process page 2 6 Network Setup Menu page 4 4 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 6921 6941 and 6961 can be powered with external power...

Page 38: ...P PWR CUBE 3 power supply External power Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attached phone The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable le...

Page 39: ...er when the following conditions exist You have enabled auto registration in Cisco Unified Communications Manager The phone has not been added to the Cisco Unified Communications Manager database The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database the phone registration request will be...

Page 40: ...trap loader that loads a phone image stored in Flash memory Using this image the phone initializes its software and hardware Resolving Startup Problems page 9 1 3 Configuring VLAN If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch the switch next informs the phone of the voice VLAN defined on the switch The phone needs to know its VLAN membership before it can proceed with the D...

Page 41: ... Administration page 2 9 Adding Phones with BAT page 2 10 6 Requesting the Configuration File The TFTP server has configuration files which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone Adding Phones to the Cisco Unified Communications Manager Database page 2 7 Resolving Startup Problems page 9 1 7 Contacting Cisco Unified Communicatio...

Page 42: ...recommends you use auto registration to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 10 Auto registration is disabled by default In some cases you might not want to use auto registration for example if you want to assign a specific directory number to the phone For informat...

Page 43: ...e end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and other settings and the phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System Cisco Unified CM for TAPS...

Page 44: ...anager Administration To add phones by using BAT only not in conjunction with TAPS you can use the MAC address for each phone or dummy MAC addresses if you have a large number of new phones For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 10 For detailed instructions about using BAT go to the Bulk Administration chap...

Page 45: ...ou must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections Network Requirements page 3 1 Cisco Unified Communications Manager Configuratio...

Page 46: ...one to the network For information about enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 7 You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones See the Te...

Page 47: ...sco Unified Communications Manager Administration To do so choose Device Phone and locate the phone you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone check box Headset Although Cisco Systems performs internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco Systems does not certify or support products from headset or han...

Page 48: ...set button on the phone to place and answer calls using the headset You can use the wired headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute buttons Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone Disabling a Headset You can disable the headset by using Cisco Unified Communications Manager Administra...

Page 49: ...al representation of the connections for a Cisco Unified IP Phone 6921 and 6941 and Figure 3 2 for a graphical representation of the connections for a Cisco Unified IP Phone 6961 Note Before you install a phone even if it is new upgrade the phone to the current firmware image Before using external devices read the Using External Devices section on page 3 4 for safety and performance information To...

Page 50: ...ions but you must use Category 5 5e for 100 Mbps connections See the Network and Access Ports section on page 3 2 for guidelines 5 Connect a straight through Ethernet cable from another network device such as a desktop computer to the access port labeled Computer on the Cisco Unified IP Phone 6921 6941 and 6961 Optional You can connect another network device later if you do not connect one now You...

Page 51: ...nistration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3 1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 192762 2 3 4 5 6 7 1 ...

Page 52: ... Unified IP Phone 6961 Cable Connections Related Topics Footstand page 3 9 Verifying the Phone Startup Process page 3 13 Configuring Startup Network Settings page 3 14 1 DC adaptor port DC48V 5 Access port 10 100 PC connection 2 AC to DC power supply optional 6 Handset connection 3 AC power wall plus optional 7 Analog headset connection optional 4 Network port 10 100 SW connection IEEE 802 3af pow...

Page 53: ...acklight Not Active Specify the days that the backlight remains inactive Backlight on Time Schedule the time of day that the backlight automatically activates on the days listed in the off schedule Backlight on Duration Indicates the length of time that the backlight is active once the backlight is enabled by the programmed schedule Backlight Idle Timeout Defines the period of user inactivity on t...

Page 54: ...r Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figure 3 3 Cisco Unified IP Phone 6921 and 6941 1 2 194407 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle ...

Page 55: ...de for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figure 3 4 Cisco Unified IP Phone 6961 194406 1 2 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle ...

Page 56: ...sco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 195159 ...

Page 57: ...ne wall mount kit For information on installing the wall mount kit see Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone Note Wall mount kits are ordered separately from the phone Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it the phone begins its startup diagnostic process by cycling through the following steps 1 The following ...

Page 58: ...sses through these stages it has started up properly If the phone does not start up properly see the Resolving Startup Problems section on page 9 1 Configuring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network IP address IP subnet information TFTP server IP address You...

Page 59: ...nus Network Configuration Provides options for viewing and making a variety of network settings For more information see the Network Setup Menu section on page 4 4 IPv4 Configuration A sub menu of the Network Configuration menu the IPv4 menu items provide additional network options for viewing and setting For more information see the IPv4 Setup Menu Options section on page 4 6 Before you can chang...

Page 60: ...r Settings menu check the Settings Access field Procedure Step 1 Press the Applications button Step 2 Select Admin Settings Note For information about the Status menu see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For information about the Reset Settings menu see Chapter 9 Troubleshooting and Maintenance Step 3 Enter the password and then press the Sele...

Page 61: ... an option setting follow these guidelines Use the keys on the keypad to enter numbers and letters To enter letters by using the keypad use a corresponding number key Press the key one or more times to display a particular letter For example press the 2 key once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next ...

Page 62: ...p and press Select Host Name Unique host name that the DHCP server assigned to the phone Display only Cannot configure Domain Name Name of the Domain Name System DNS domain in which the phone resides 1 Set the DHCP Enabled option to No 2 Scroll to the Domain Name option press the Edit softkey and then enter a new domain name 3 Press the Apply softkey then press Save Operational VLAN ID Auxiliary V...

Page 63: ...e phone or configure both to auto negotiate If you change the setting of this option you must change the PC Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to the SW Port Configuration option and then press the Edit softkey 3 Scroll to the setting that you want and then press the Select button PC Port Configuration Speed and duplex of the access port V...

Page 64: ...ress Internet Protocol IP address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the Subnet Mask and Default Router options in this table 1 Set the DHCP option to No 2 Scroll to the IP Address option press the Edit softkey and then enter a new IP Address 3 Press the Apply softkey then press Save Subnet Mask Subnet mask used by th...

Page 65: ...t to change this server you must use the TFTP Server 1 option If you set the Alternate TFTP option to yes you must enter a non zero value for the TFTP Server 1 option 1 If DHCP is enabled set the Alternate TFTP option to Yes 2 Scroll to the TFTP Server 1 option press the Edit softkey and then enter a new TFTP server IP address 3 Press the Apply softkey then press Save TFTP Server 2 Optional backup...

Page 66: ...sco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options ...

Page 67: ...ns about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix B Supporting International Users This chapter includes following topics Telephony Features Available for the Cisco Unified IP Phone page 5 1 Join and Direct Transfer...

Page 68: ... from the handset headset or speakerphone indicates that a user has one or more new voice messages on a line Note The stutter tone is line specific You hear it only when using the line with the waiting messages For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Auto Answer Connects incoming calls automatically after a ring or two ...

Page 69: ... redirect incoming calls to another number Call forward options include Call Forward All Call Forward Busy Call Forward No Answer and Call Forward No Coverage For more information refer to Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Specifying Options that Appear on...

Page 70: ... go to the Call Park and Directed Call Park chapter in the Cisco Unified Communications Manager Features and Services Guide Call pickup Allows users to redirect a call that is ringing on another phone within their pickup group to their phone You can configure an audio and or visual alert for the primary line on the phone This alert notifies the users that a call is ringing in their pickup group Fo...

Page 71: ...hare a workspace with coworkers For more information go to the Cisco Extension Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Cisco Web Dialer Allows users to make calls from web and desktop applications For more information go to the Cisco Web Dialer chapter in the Cisco Unified Communications Manager Features and Services Guide Client matter codes CMC En...

Page 72: ...al access to the directed call park number Note If you implement Directed Call Park avoid configuring the Park softkey This prevents users from confusing the two Call Park features For more information go to the Call Park and Directed Call Park chapter in the Cisco Unified Communications Manager Features and Services Guide Directed Call Pickup Allows a user to answer a call that is ringing on a pa...

Page 73: ...user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information see Modifying a Phone Button Template for Personal Address Book or Speed Dials page 5 15 Forced authorization codes FAC Controls the types of calls that certain users can place For more information go to the Client Matter C...

Page 74: ...chapter Intercom Allows users to place and receive intercom calls using programmable phone buttons You can configure intercom line buttons to Directly dial a specific intercom extension Initiate an intercom call and then prompt the user to enter a valid intercom number Note If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile assign the phone button t...

Page 75: ... For more information See the Configuring Softkey Templates section on page 5 16 Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Malicious caller identification MCID Allows users to notify the system administrator about suspicious calls that are received For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Cisco ...

Page 76: ...Unified Communications Manager Features and Services Guide Mute Mutes the microphone from the handset or headset Requires no configuration Onhook Dialing Allows a user to dial a number without going off hook The user can then either pick up the handset or press the Dial softkey For more information refer to the Cisco Unified IP Phone 6921 6941 and 6961 User Guide Basic Call Handling chapter Other ...

Page 77: ...ed for a line when a phone has another active call For more information refer to Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Creating Custom Phone Rings section on page 6 2 Services URL button Allows users to access services from a programmable button rather than by using the Services menu on a phone For more information refer to Cisco Unified C...

Page 78: ... Join and Direct Transfer Policy section on page 5 13 Transfer Direct Transfer Transfer The first invocation of Transfer will always initiate a new call by using the same directory number after putting the active call on hold Direct Transfer This transfer joins two established calls call is in hold or in connected state into one call and drops the feature initiator from the call Direct Transfer do...

Page 79: ...When you change the setting of the Join and Direct Transfer Policy Parameter you must check the Override Common Settings box for the setting to take effect The default policy is to have Same line across line enabled for join and direct transfer To determine the proper setting for this parameter refer to the documentation of the JTAPI TAPI application Configuring Corporate and Personal Directories ...

Page 80: ...eb Service in Cisco Unified Serviceability To configure Personal Directory from a web browsers users must access their User Options web pages You must provide users with a URL and login information To synchronize with Microsoft Outlook users must install the TABSynch utility provided by you To obtain the TABSynch software to distribute to users choose Application Plugins from Cisco Unified Communi...

Page 81: ...Settings Phone Services The Find and List IP Phone Services window displays Step 2 Click Add New The IP Phone Services Configuration window displays Step 3 Enter the following settings Service Name and ASCII Service Name Enter Personal Address Book Service Description Enter an optional description of the service Service URL For PAB enter the following URL http Unified CM server name 8080 ccmpd log...

Page 82: ... and Configuring Speed Dial Buttons section in the Cisco Unified Communications Manager Administration Guide Configuring Softkey Templates Using Cisco Unified Communications Manager Administration you can associate up to 18 softkeys with applications that are supported by the Cisco Unified IP Phone 6921 6941 and 6961 Cisco Unified Communications Manager support the Standard User and Standard Featu...

Page 83: ... displays Detail Divert Immediate Divert iDivert Yes Phone displays Divert Do Not Disturb Toggle Do Not Disturb DND No Configure Do Not Disturb as a programmable line button End Call End Call EndCall Yes Phone displays Cancel if the call is not answered Group Pickup Group Pick UP GPickUp Yes Hold Hold Hold No Hold is a dedicated button Hunt Group HLog HLog No Configure Hunt Group as a programmable...

Page 84: ...ne Services from Cisco Unified Communications Manager Administration Refer to Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide and to the Cisco Unified IP Phone Services chapter in the Cisco Unified Communications Manager System Guide for more information After you configure these services verify that your users have access to t...

Page 85: ...entical default password for all users For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide To add users from your corporate LDAP directory choose System LDAP LDAP System from Cisco Unified Communications Manager Administration Note Once the Enable Synchronization from the LDAP Server is enabled you will not be able to add addition...

Page 86: ... Note The list of search results does not display end users that already belong to the user group Step 8 Click Add Selected To associate phones with the user you must follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose User Management End User The Find and List Users window displays Step 2 Enter the appropriate search criteria and click Find Step 3 I...

Page 87: ...t be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration Show Ring Settings Show Line Text Label Settings Show Call Forwarding Note The settings apply to all User Options web pages at your site To specify the options that appear on the User Options web pages follow these steps Procedure Step 1 From Cisco Unifi...

Page 88: ...aller ID notification and rolls the incoming call over to the other line To configure call waiting on the Cisco Unified IP Phone 6921 6941 and 6961 1 On an unassigned programmable button on the phone configure an additional line by either assigning the same directory number on a different partition or by assigned a different directory number a When you configure the second line by assigning the sa...

Page 89: ...modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window Refer to Cisco Unified Communications Operating System Administration Guide f...

Page 90: ...pes page 6 3 Configuring a Custom Phone Ring page 6 3 DistinctiveRingList File Format Requirements The DistinctiveRingList xml file defines an XML object that contains a list of phone ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone f...

Page 91: ...he new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades chapter in the Cisco Unified Communications Operating System Administration Guide Step 2 Use an text editor to edit the DistinctiveRinglist xml file See the DistinctiveRingList File Format Requirements section on page 6 2 for inform...

Page 92: ...om a phone you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked To see these settings choose Settings Device Configuration and scroll to the Idle URL and the Idle URL Time parameters Automatically Disabling the Cisco Unified IP Phone Backlight To conserve power and ensure the longevity of the phone screen backlig...

Page 93: ...ht on at 2 00 p m 1400 enter 14 00 If this field is blank the backlight will automatically turn on at 0 00 Backlight On Duration Length of time that the backlight remains on after turning on at the time specified in the backlight On Time field Enter the value in this field in the format hours minutes For example to keep the backlight on for 4 hours and 30 minutes after it turns on automatically en...

Page 94: ...IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight ...

Page 95: ...and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through the phone s web page For more information see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely For more information about troubleshooting the Cisco Unified IP Phone 6900 Series see Chapter 9 Troubleshooting and Maintenance This chapter includes these topics ...

Page 96: ...ssages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 7 2 describes the status messages that might appear This table also includes actions you can take to address errors To display the Status Messages screen follow these steps Procedure Step 1 Press the Applications button Step 2 Select Admin Settings Step 3 Select Status St...

Page 97: ...ver is pointing to the correct TFTP server If you are using static IP addresses check configuration of the TFTP server See the Network Setup Menu section on page 4 4 for details on assigning a TFTP server CFG TFTP Size Error The configuration file is too large for file system on the phone Power cycle the phone Checksum Error Downloaded software file is corrupted Obtain a new copy of the phone firm...

Page 98: ...k locale tones xml Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file From Cisco Unified Operating System Administration make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct ...

Page 99: ...n of TFTP server See the Network Setup Menu section on page 4 4 for details on assigning a TFTP server TFTP file not found The requested load file bin was not found in the TFTPPath directory Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device Phone Verify that the TFTPPath directory contains a bin file with this load ID as the name TFTP error The phone d...

Page 100: ...server and the phone Verify the network connections TFTP server is down Check configuration of TFTP server Timed Out Supplicant attempted 802 1X transaction but timed out to due the absence of an authenticator Authentication typically times out if 802 1X is not configured on the switch Version error The name of the phone load file is incorrect Make sure that the phone load file has the correct nam...

Page 101: ...reset Watchdog Reset Unknown Cause of the last reset of the phone Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has auto negotiated a full duplex 100 Mbps connection Port 2 Link state and connection of the Network port IPv4 Information on the DHCP status This includes the following states CDP BOUND CDP INIT DHCP...

Page 102: ...call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for information about the latest voice stream follow these steps Procedure Step 1 Press the Applications button Step 2 Select Admin Settings Step 3 Select Status Step 4 Select Call Statistics The Call Statistics screen displays t...

Page 103: ...by Cisco Gateways which will increment this counter Rcvr Lost Packets Missing RTP packets lost in transit Voice Quality Metrics Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice ...

Page 104: ...fied IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu ...

Page 105: ... the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phone Chapter 9 Troublesh...

Page 106: ...nformation for the phone For more information see the Device Information section on page 8 3 Network Configuration Displays network configuration information and information about other phone settings For more information see the Network Setup section on page 8 4 Network Statistics Includes the following hyperlinks which provide information about network traffic Ethernet Information Displays infor...

Page 107: ... Product Specific Configuration section From the Web Access drop down list box choose Disabled Step 5 Click Update Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks To enable web page access when it is disabled see the prece...

Page 108: ...following Cisco Unique Device Identifier UDI information about the phone Device Type Indicates hardware type For example phone displays for all phone models Device Description Displays the name of the phone associated with the indicated model type Product Identifier Specifies the phone model Version Identifier Represents the hardware version of the phone Serial Number Displays the unique serial nu...

Page 109: ...erver An item may also include the Survivable Remote Site Telephony SRST designation which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears...

Page 110: ... 10F 10 BaseT full duplex 100H 100 BaseT half duplex 100F 100 BaseT full duplex No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard ...

Page 111: ...hat is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC CDP PC Port Indicates whether CDP is supported on the PC port default i...

Page 112: ...tance with troubleshooting Table 8 3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the p...

Page 113: ...ince starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent1 Number of times the RTCP Sender Report have been sent Sender Report Time Sent1 Internal time stamp indication when the last RTCP Sender Report was sent Rcvr Lost Packets Total number of RTP data packets that have been lo...

Page 114: ... Reports Received1 Number of times RTCP Sender Reports have been received Sender Report Time Received1 Last time at which an RTCP Sender Report was received Rcvr Size RTP packet size in milliseconds for the received stream Rcvr Discarded RTP packets received from network but discarded from jitter buffers Rcvr Reports Received1 Number of times RTCP Receiver Reports have been received Rcvr Report Ti...

Page 115: ...eneral Troubleshooting Tips page 9 8 Resetting or Restoring the Cisco Unified IP Phone page 9 10 Monitoring the Voice Quality of Calls page 9 11 Where to Go for More Troubleshooting Information page 9 12 Cleaning the Cisco Unified IP Phone page 9 13 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager the phone...

Page 116: ...e phone is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional 3 If the phone still does not start up properly power up the phone with the handset off hook When the phone is powered up in this w...

Page 117: ...you must manually enter a setting for the TFTP Server 1 option See the Network Setup Menu section on page 4 4 If you are using DHCP the phone obtains the address for the TFTP server from the DHCP server Check the IP address configured in Option 150 You can also enable the phone to use an alternate TFTP server Such a setting is particularly useful if the phone was recently moved from one location t...

Page 118: ...n such a situation it is likely that you are experiencing a system wide failure and other phones and devices are unable to start up properly If the Cisco CallManager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Pro...

Page 119: ... database but there is no button on the phone with which calls can be answered These directory numbers should be removed from the phone and deleted if necessary Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto registration is enabled and ...

Page 120: ...ng the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic dif...

Page 121: ...tions Manager to reset by pressing the Applications button on the phone and choosing Administrator Settings Status Network Statistics If the phone was recently reset one of these messages appears Reset Reset Phone closed due to receiving a Reset Reset from Cisco Unified Communications Manager Administration Reset Restart Phone closed due to receiving a Reset Restart from Cisco Unified Communicatio...

Page 122: ...h the PC port Each IP phone should directly connect to a switch port If phones are connected together in a line by using the PC port the phones will not work Poor quality when calling digital cell phones using the G 729 protocol In Cisco Unified Communications Manager you can configure the network to use the G 729 protocol the default is G 711 When using G 729 calls between an IP phone and a digit...

Page 123: ... conversation or that a transcoder is in place to handle the service See the Call Statistics Screen section on page 7 8 for information about displaying these statistics Sound sample mismatch between the phone and another device The RxSize and the TxSize statistics show the size of the voice packets that are being used in a conversation between this Cisco Unified IP phone and the other device The ...

Page 124: ...1 The Ethernet cable is attached 2 The Cisco CallManager service is running on the Cisco Unified Communications Manager server 3 Both phones are registered to the same Cisco Unified Communications Manager 4 Audio server debug and capture logs are enabled for both phones If needed enable Java debug Table 9 1 Cisco Unified IP Phone Troubleshooting continued Summary Explanation Table 9 2 Basic Reset ...

Page 125: ...wer up cycle Step 2 While the phone is powering up and before the Speaker button flashes on and off press and hold Continue to hold until each line button flashes on and off in sequence in amber Step 3 Release and press 123456789 0 You can press a key twice in a row but if you press the keys out of sequence the factory reset will not take place After you press these keys the line buttons on the ph...

Page 126: ...roubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones several Cisco com web sites can provide you with more tips Choose from the sites available for your access level Cisco Unified IP Phone Troubleshooting Resources http www cisco com en US products hw phones ps379 tsd_products_support_troubleshoot_and_ alerts html Cisco Products and Services...

Page 127: ... and Maintenance Cleaning the Cisco Unified IP Phone Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use only a dry soft cloth to gently wipe the phone and the LCD screen Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures ...

Page 128: ...4 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone ...

Page 129: ...w Users Access a Voice Messaging System page A 2 How Users Configure Personal Directory Entries page A 3 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial services and voice messaging system options users must receive information from you or from your network team or be able to contact you for assista...

Page 130: ...Manager see the Adding Users to Cisco Unified Communications Manager section on page 5 19 A brief description of what a web based graphical user interface application is and how to access it with a web browser An overview of the tasks that users can accomplish by using the web page For information using the User Options web pages refer to Cisco Unified IP Phone 6921 6941 and 6961 User Guide for Ci...

Page 131: ...stalling the Cisco Unified IP Phone Address Book Synchronizer Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Use this tool to synchronize data stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book Tip To successfully synchronize the Windows address book with the Personal Addr...

Page 132: ...nager server information click the Server button The Configure Cisco Unified CallManager Server Information window displays Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK If you do not have this information contact your system administrator Step 6 To start the directory synchronization process click the Synchronize butto...

Page 133: ...e Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Instal...

Page 134: ... B Supporting International Users Support for International Call Logging international escape code for your location In addition while the call log or directory entry may display the full international number for the received call the phone display may show the shortened local version of the number without international or country codes ...

Page 135: ...ble C 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 90 non condensing Storage temperature 14 to 140 F 10 to 60 C Height 7 3 in 18 57 cm Width 5 8 in 14 79 cm Depth 7 1 in 18 05 cm Weight 2 2 lb 1 0 kg Power 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter 48 VDC 0 2 A when using the in line pow...

Page 136: ...ough both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts The network port is labeled network on the Cisco Unified IP Phone The access port is labeled Computer on the Cisco Unified IP Phone Network Port Connector Table C 2 describes the network port connector pinouts Access Port Connector Table C 3 describes the access po...

Page 137: ...ger 7 1 SCCP OL 19025 01 Appendix C Technical Specifications Network and Access Port Pinouts 5 BI_DD 6 BI_DA 7 BI_DC 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table C 3 Access Port Connector Pinouts continued Pin Number Function ...

Page 138: ...C 4 Cisco Unified IP Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Appendix C Technical Specifications Network and Access Port Pinouts ...

Page 139: ... the system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics Example User Information for these Procedures page D 1 Adding a User to Cisco Unified Communications Manager page D 2 Conf...

Page 140: ...ications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager Follow one of the procedures in this section depending on your operating system and the manner in which you are adding the user Adding a User From an External LDAP Directory page D 3 Adding a User Directly to Cisco Unified Communications Mana...

Page 141: ... next auto synchronization is scheduled However the synchronization must occur before you can associate a new user to a device Step 6 Proceed to Configuring the Phone section on page D 4 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory you can add a user directly to Cisco Unified Communications Manager Administration by following these steps Pro...

Page 142: ...hich are based on the example of user johndoe can be configured as follows a In the Device Information pane of this window MAC Address Enter the MAC address of the phone which is listed on a sticker on the phone Make sure that the value comprises 12 hexadecimal characters Example 00127F576611 MAC address on john doe s phone Description This is an optional field in which you can enter a useful desc...

Page 143: ... Cisco Unified Communications Manager Administration Device Device Settings Common Phone Profile You can use the search field s in conjunction with the Find button to find all configured common phone profiles and their current settings Calling Search Space From the drop down list box choose the appropriate calling search space CSS A calling search space comprises a collection of partitions analogo...

Page 144: ...lling search space A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number The value that you choose applies to all devices that are using this directory number e In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window choose the items i e Forward All Forward Busy Internal and corres...

Page 145: ... Selected The user s name and user ID should now appear in the Users Associated With Line pane of the Directory Number Configuration window i Click Save The user is now associated with Line 1 on the phone j If your phone has a second line configure Line 2 k Associate the user with the device Choose User Management End User Use the search boxes and the Find button to locate the user you have added ...

Page 146: ...the user i e John Doe then click on the user ID to get to the End User Configuration window for the user In the End User configuration window do the following Procedure Step 1 In the Directory Number Associations pane of the screen set the primary extension from the drop down list Step 2 In the Mobility Information pane check the Enable Mobility box Step 3 In the Permissions Information pane use t...

Page 147: ...installing the wall mount for use with the Cisco Unified IP Phone 6921 6941 and 6961 Figure E 1 Wall Mount Kit The package includes these items 1 phone bracket 1 wall bracket 4 10 12x1 inch Phillips head screws with 4 anchors 1 sheet metal screw 2 4 40x1 4 inch machine screws 1 six inch Ethernet cable 1 key if the bracket includes the optional lock Screws 4 Anchors 4 Sheet metal screw Machine scre...

Page 148: ...e jack For more information on phone installation requirements and warnings see the Setting Up the Cisco Unified IP Phone chapter Installing the Bracket To install the phone on the wall perform the following steps Procedure Step 1 Mount the wall bracket in the desired location Figure E 2 You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a ...

Page 149: ... 19025 01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Installing the Bracket Figure E 2 Mounting the Wall Bracket Level wall bracket on wall Mark mounting holes through bracket on wall 274936 A B C D Insert anchors into wall Screw bracket to wall using Phillips head screws ...

Page 150: ... power cord and any other attached cords from the base of the phone b Removethe label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone s ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws e Thread the handset cord and headset cord if u...

Page 151: ...ing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Installing the Bracket Step 3 Remove the handset wall hook in the handset rest rotate the hook 180 degrees and reinsert the hook The hook should have a lip on which the handset catches when the phone is vertical Figure E 4 Figure E 4 Preparing the Handset Hook 2 1 3 192897 4 ...

Page 152: ... wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 PC access port If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10 100 PC port Figure E 5 Figure E 5 Attaching the Cables 274939 optional power cable AC adapter port...

Page 153: ...ng the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable access openings in the bottom of the bracket The phone and wall brackets openings together form circular openings with room for one cable per opening Figure E 6 Step 6 Use the locking ...

Page 154: ... Phone 6921 6941 and 6961 Administration Guide for Cisco Unified Communications Manager 7 1 SCCP OL 19025 01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921 6941 and 6961 Installing the Bracket ...

Page 155: ... using 2 8 auxiliary VLAN 2 3 B backlight 3 9 block external to external transfer 5 2 BootP 1 9 Bootstrap Protocol BootP 1 9 Busy Lamp Field BLF 1 20 Busy Lamp Field BLF Pickup 5 2 Busy Lamp Field BLF speed dial 5 2 C Call Back 5 3 call display restrictions 5 3 caller ID 5 4 caller id blocking 5 5 call forward 5 3 call forward all 5 3 call forward busy 5 3 call forward no answer 5 3 call forward n...

Page 156: ...joining 5 5 configurable call forward display 5 4 configuration file creating 9 4 modifying 6 1 overview 2 5 XmlDefault cnf xml 2 5 configuring LDAP directories 5 13 overview 1 13 personal directories 5 14 phone button templates 5 14 softkey templates 5 16 user features 5 19 connecting handset 3 5 headset 3 5 to AC adapter 3 5 to a computer 3 6 to the network 3 6 connecting IP phones to other IP p...

Page 157: ...ns 1 6 1 9 conference 1 5 1 8 contacts 1 6 1 9 headset 1 5 1 8 hold 1 5 1 8 messages 1 6 1 8 mute 1 6 1 8 navigation 1 8 programmable line button 1 5 1 8 softkey 1 5 1 7 speakerphone 1 5 1 8 transfer 1 5 1 7 features configuring on phone overview 1 12 configuring with Cisco Unified Communications Manager overview 1 12 informing users about overview 1 12 file format RingList xml 6 2 footstand 3 9 f...

Page 158: ...ries using with Cisco Unified IP Phone 5 13 light strip 1 2 1 4 1 7 line buttons description of 1 3 Line Status 1 20 Locale Installer B 1 localization Installing the Cisco Unified Communications Manager Locale Installer B 1 M MAC address 2 10 malicious caller identification MCID 5 9 meet me conference 5 9 Message Indicators 1 20 messages button description of 1 3 1 6 1 8 message waiting 5 9 5 10 M...

Page 159: ... 4 5 connecting to 3 6 network requirements for installing 3 1 network statistics 7 6 8 7 Network Statistics screen 7 6 Network web page 8 2 8 7 O onhook predialing 5 10 Operational VLAN ID 4 4 other group pickup 5 10 P PCM file requirements for custom ring types 6 3 PC Port Configuration 4 5 PC VLAN 4 5 personal address book phone button template 5 15 personal directories configuring 5 14 phone b...

Page 160: ...dening 1 13 services configuring for users 5 18 description 5 11 subscribing to 5 18 Services URL button 5 11 Settings menu access 4 2 shared line 5 11 softkey buttons description of 1 5 1 7 softkey templates configuring 5 16 Speaker button disabling 3 3 speakerphone description of 1 8 speakerphone button description of 1 3 1 5 speed dialing 5 12 SRST 8 5 standard ad hoc conference 5 5 startup pro...

Page 161: ...e 5 7 forced authorization codes 5 7 group call pickup 5 7 hold 5 8 hold reversion 5 7 hunt group 5 8 intercom 5 8 join 5 9 log out of hunt groups 5 9 malicious caller identification MCID 5 9 meet me conference 5 9 message waiting 5 9 5 10 mobile connect 5 10 mobile voice access 5 10 music on hold 5 10 mute 5 10 other group pickup 5 10 privacy 5 10 programmable line keys 5 11 redial 5 11 ring sett...

Page 162: ...l directories A 3 providing support to A 1 required information A 1 subscribing to services A 2 V VLAN auxiliary for voice traffic 2 3 configuring 4 4 configuring for voice networks 2 2 native for data traffic 2 3 verifying 9 7 VLAN interaction with 2 2 voice messaging system 5 12 voice messaging system accessing A 2 voice VLAN 2 3 volume button description of 1 3 1 6 1 8 W wall mounting Cisco Uni...

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