Phone Locale is Not Displayed
Problem
The phone is set to use a different language from the one that is displayed.
Cause
TFTP server does not have the correct set of locale and font files.
Solution
Font files and locale files must be in the same directory.
Report All Phone Issues from the Phone Web Page
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload
them to a remote log server.
Before you begin
Access the phone administration web page. See
Access the Phone Web Page, on page 92
Procedure
Step 1
Select
Info
>
Debug Info
.
Step 2
In the
Problem Reports
section, click
Generate PRT
.
Step 3
Enter the following information in the
Report Problem
screen:
a) Enter the date that you experienced the problem in the
Date
field. The current date appears in this field
by default.
b) Enter the time that you experienced the problem in the
Time
field. The current time appears in this field
by default.
c) In the
Select Problem
drop-down list box, choose the description of the problem from the available
options.
Step 4
Click
Submit
in the
Report Problem
screen.
The Submit button is enabled only if you select a value in the
Select Problem
drop-down list box.
You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not.
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
315
Phone Troubleshooting
Phone Locale is Not Displayed
