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Cisco 6800 Series, Administration Manual

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Summary of Contents for 6800 Series

Page 1: ...m Phones Administration Guide First Published 2017 11 22 Last Modified 2019 08 05 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP hea...

Page 3: ... Changed for Firmware Release 11 1 1 7 About the Cisco IP Phone 9 P A R T I Technical Details 11 C H A P T E R 2 Physical and Operating Environment Specifications 11 Cable Specifications 12 Network and Computer Port Pinouts 13 Network Port Connector 13 Computer Port Connector 13 Phone Power Requirements 14 Power Outage 15 Power Reduction 16 Power Negotiation Over LLDP 16 Network Protocols 16 VLAN ...

Page 4: ...sco IP Phone 36 Activation Code Onboarding 37 Configure the Network from the Phone 38 Network Configuration Fields 39 Text and Menu Entry From the Phone 44 Wi Fi Settings 45 Turn the Wi Fi On or Off from Your phone 45 Turn the Wi Fi On or Off from the Phone Web Page 45 Connect the Phone to a Wi Fi Manually 46 Connect Your Phone to a Wireless Network with WPS 47 Set Up a Wi Fi Profile from the Phon...

Page 5: ...P MED Inventory Management TLV 63 Final Network Policy Resolution and QoS 63 Special VLANs 63 Default QoS for SIP Mode 63 Default QoS for SPCP Mode 63 QoS Resolution for CDP 63 QoS Resolution for LLDP MED 64 Coexistence with CDP 64 LLDP MED and Multiple Network Devices 64 Configure VLAN Settings 64 Set Up DHCP VLAN Option from Phone Web Page 65 SIP and NAT Configuration 66 SIP and the Cisco IP Pho...

Page 6: ...tatic IP Address 72 Configure NAT mapping with STUN 73 Dial Plan 74 Dial Plan Overview 74 Digit Sequences 75 Digit Sequence Examples 76 Acceptance and Transmission of the Dialed Digits 78 Dial Plan Timer Off Hook Timer 79 Interdigit Long Timer Incomplete Entry Timer 79 Interdigit Short Timer Complete Entry Timer 80 Edit the Dial Plan on the IP Phone 81 Reset the Control Timers 81 Regional Paramete...

Page 7: ...essories 99 C H A P T E R 6 Supported Accessories 99 Cisco 6800 Series Key Expansion Module Setup Overview 100 Key Expansion Module Buttons and Hardware 100 Key Expansion Module Power Information 101 Install a Key Expansion Module 101 Configure the Key Expansion Module from the Phone Web Page 103 Configure a Speed Dial on a Key Expansion Module 103 Configure Call Park on a Key Expansion Module lin...

Page 8: ... SIP INVITE Messages 123 Transport Layer Security 124 Configure SIP Over TLS Signaling Encryption 124 Configure LDAP over TLS 124 Cisco Product Security Overview 125 Cisco IP Phone Customization 127 C H A P T E R 9 Phone Information and Display Settings 127 Configure the Phone Name 127 Change Wallpaper from the Phone Page 128 Add a Logo as the Boot Display 128 Adjust Backlight Timer from Configura...

Page 9: ...igure the Web Server from the Phone Screen Interface 139 Direct Action URL 139 Enable Access to Phone Web Interface 140 XML Services 141 XML Directory Service 142 XML Applications 142 Macro Variables 142 Configure a Phone to Connect to an XML Application 145 Configure a Phone to Connect to an XML Directory Service 145 Phone Features and Setup 147 C H A P T E R 1 0 Phone Features and Setup Overview...

Page 10: ...le Softkeys 168 Customize a Programmable Softkey 169 Configure Speed Dial on a Programmable Softkey 169 Programmable Softkeys 171 Configure Provisioning Authority 174 Configure Provisioning Authority in the Phone Configuration File 175 Enable Hoteling on a Phone 176 Set the User Password 176 Download Problem Reporting Tool Logs 176 Configure PRT Upload 177 Configure a Phone to Accept Pages Automat...

Page 11: ... on a Line 192 DND and Call Forwarding Status Sync 192 Enable Feature Key Sync 193 Enable Call Forwarding Status Sync via XSI Service 194 Enable DND Status Sync via XSI Service 194 Capture Packets 195 Factory Reset the Phone with the Web UI Button 196 Corporate and Personal Directory Setup 197 C H A P T E R 1 1 Personal Directory Setup 197 LDAP Configuration 197 Prepare the LDAP Corporate Director...

Page 12: ...oad Status 216 Network Statistics 217 Voice 222 System 222 SIP 231 Provisioning 241 Regional 253 Phone 264 Extension 275 User 292 Att Console 297 TR 069 300 Call History 302 Personal Directory 302 Troubleshooting 303 C H A P T E R 1 3 General Troubleshooting Information 303 Startup Problems 305 Cisco IP Phone Does Not Go Through the Normal Startup Process 305 Phone Displays Error Messages 306 Phon...

Page 13: ...D Softkeys 310 Call Doesn t Record 311 An Emergency Call Doesn t Connect to Emergency Services 311 Presence Status Doesn t Work 312 Phone Presence Message Disconnected from Server 312 Phone Cannot Access BroadSoft Directory for XSI 312 Cannot Access DND or Call Forwarding Settings on the Phone 313 Phone Display Problems 313 The Font is Too Small or Has Unusual Characters 313 Phone Screen Displays ...

Page 14: ...Reporting 323 Mean Opinion Scores and Codecs 323 Configure Voice Quality Reporting 323 Cisco IP Phone Cleaning 324 View Phone Information 324 Reboot Reasons 324 Reboot History on the Phone Web User Interface 325 Reboot History on the Cisco IP Phone Screen 325 Reboot History in the Status Dump File 325 Phone Behavior During Times of Network Congestion 326 TR 069 Parameter Comparison 327 A P P E N D...

Page 15: ... Power Requirements on page 14 Power Negotiation Over LLDP on page 16 Overview of the Cisco IP Phone 6800 Series Multiplatform Phones on page 23 Cisco IP Phone 6841 6851 and 6861 Multiplatform Phones Buttons and Hardware on page 29 Install the Cisco IP Phone on page 36 Updated the hardware related topics with Cisco IP Phone 6861 Multiplatform Phones Supported Accessories on page 99 Headsets on pag...

Page 16: ...ed topics about Wi Fi settings on Cisco IP Phone 6861 Multiplatform Phones New and Changed for Firmware Release 11 2 3 SR1 New and Changed Sections Revision Activation Code Onboarding on page 37 Added a new task to support Activation Code Onboarding New and Changed for Firmware Release 11 2 3 New and Changed Sections Revisions Supported Languages for the Phone Display on page 85 Added Catalan to t...

Page 17: ...87 Added new fields and topics to support the feature of DND and call forwarding status sync Include a Device Identifier in Uploaded Syslog Messages on page 203 Added a new topic about including a device identifier in uploaded syslog messages Report a Phone Problem Remotely on page 316 PRT Status on page 215 Added new fields and a new task on how to remotely report phone problems Optional Network ...

Page 18: ...hone 6800 Series Multiplatform Phones on page 23 Updated the topic to include the information about the new phone model of 6821 Softkey Line and Feature Buttons on page 30 Updated the topic with the information of 6821 softkeys line and feature buttons Physical and Operating Environment Specifications on page 11 Updated the topic with 6821 specifications Phone Power Requirements on page 14 Updated...

Page 19: ...rt Peer Firmware Sharing Telephony Features for Cisco IP Phone on page 148 Firmware Upgrade on page 249 Updated the topic to support Peer Firmware Sharing Configuration Profile on page 241 Updated the topic to support profile account Add Ignore Programmable Soft Key to Silence an Incoming Call on page 190 Added new topic to support call silence Programmable Softkeys on page 171 Telephony Features ...

Page 20: ...LAN Option XSI Phone Service on page 268 Add XSI over HTTPS support Updated XSI Host Server parameter in the XSI Service section Phone Cannot Access BroadSoft Directory for XSI on page 312 Add a troubleshooting scenario when phone cannot access BroadSoft directory for XSI Cisco 6800 Series Key Expansion Module Setup Overview on page 100 Add Cisco IP Phone 6800 Key Expansion Module support Reverse ...

Page 21: ...n page 180 Enable Remote Call Recording with SIP INFO on page 182 Call Doesn t Record on page 311 Call Recording Factory Reset the Phone with the Web UI Button on page 196 Factory Reset on page 216 Factory Reset Button in the Phone Web Page Network Configuration Fields on page 39 Gigabit Support Network Configuration Fields on page 39 IPv6 Information on page 210 Network Settings on page 223 IPv6 ...

Page 22: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 8 New and Changed Information New and Changed for Firmware Release 11 1 1 ...

Page 23: ...P A R T I About the Cisco IP Phone Technical Details on page 11 Cisco IP Phone Hardware on page 23 ...

Page 24: ......

Page 25: ...ifications for the Cisco IP Phone 6800 Series Multiplatform Phones Table 1 Physical and Operating Specifications Value or Range Specification 32 to 104 F 0 to 40 C Operating temperature 10 to 90 noncondensing Operating relative humidity 14 to 140 F 10 to 60 C Storage temperature 10 to 95 noncondensing Storage relative hunidity 8 14 in 207 mm excluding the footstand Height 6821 6 73 in 171 mm 6841 ...

Page 26: ...IP Phone 6821 and 6861 Multiplatform Phones do not support 1000 Mbps Note Cables As supported by the Ethernet Specification it is assumed that the maximum cable length between each Cisco IP Phone and the switch is 100 meters 330 feet Distance Requirements For detailed technical information about the phone see the datasheet at https www cisco com c en us products collaboration endpoints ip phone 68...

Page 27: ...P Phone 6861 Multiplatform Phones doesn t have a PC port Note Network Port Connector The following table describes the network port connector pinouts Table 2 Network Port Connector Pinouts Function Pin Number BI_DA 1 BI_DA 2 BI_DB 3 BI_DC 4 BI_DC 5 BI_DB 6 BI_DD 7 BI_DD 8 BI stands for bidirectional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Note Computer Port Con...

Page 28: ... Phones Supported Not supported Cisco IP Phone 6841 Multiplatform Phones Supported Supported Cisco IP Phone 6851 Multiplatform Phones Supported Not supported Cisco IP Phone 6861 Multiplatform Phones When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that ...

Page 29: ...hed to the Cisco IP Phone 6821 Multiplatform Phones and Cisco IP Phone 6851 Multiplatform Phones The documents in the following table provide more information on the following topics Cisco switches that work with Cisco IP Phones Cisco IOS releases that support bidirectional power negotiation Other requirements and restrictions about power URL Document topics http www cisco com c en us solutions en...

Page 30: ... accessories because the switch does not respond to power requests in the other protocol Cisco recommends that Power Negotiation always be enabled default when connecting to a switch that supports power negotiation If Power Negotiation is disabled the switch may disconnect power to the phone If the switch does not support power negotiation disable the Power Negotiation feature before you power up ...

Page 31: ... recommend that you use the DHCP custom option 160 159 DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have the phone become operational without the need to manually assign an IP address or to configure additional network parameters Dynamic Host Configuration Protocol DHCP Cisco IP Phones use HTTP for XML services...

Page 32: ...isco Discovery Protocol white paper at this URL h t t p w w w c i s c o c o m e n U S t e c h t k 6 5 2 t k 7 0 1 t e c h n o l o g i e s _ w h i t e _ p a p e r 0 9 0 0 a e c d 8 0 4 c d 4 6 d s h t m l LLDP MED is an extension of the LLDP standard developed for voice products Link Layer Discovery Protocol Media Endpoint Devices LLDP MED Cisco IP Phones have an NTP client integrated into the soft...

Page 33: ... and terminate calls between two or more endpoints Session Initiation Protocol SIP Cisco IP Phones use SRTP for media encryption SRTP is an extension of the Real Time Protocol RTP Audio Video Profile and ensures the integrity of RTP and Real Time Control Protocol RTCP packets providing authentication integrity and encryption of media packets between two endpoints Secure Real Time Transfer protocol...

Page 34: ...o and from the PC that connects to the switch through the computer access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network that does not have enough IP addresses for each phone For more information see the documentation that is included with a Cisco sw...

Page 35: ... connectors In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Caution Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 21 About the Cisco IP Phone External Devices ...

Page 36: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 22 About the Cisco IP Phone External Devices ...

Page 37: ...atform Phones The Cisco IP Phone 6800 Series Multiplatform Phones comprises a set of full featured VoIP Voice over Internet Protocol phones that provide voice communication over an IP network The phones provide all the features of traditional business phones such as call forwarding redialing speed dialing transferring calls and conference calling The Cisco IP Phone 6800 Series Multiplatform Phones...

Page 38: ...our Ethernet port is equipped with Power over Ethernet PoE you can power the phone through the LAN port If you don t have PoE available then you need to use a power adapter to power the phone Do not extend the Ethernet cable outside the building For your phone to work it must be connected to the IP telephony network Figure 2 Cisco IP Phone 6821 Multiplatform Phones Connections Cisco IP Phone 6800 ...

Page 39: ...o the IP telephony network Access port 10 100 1000 PC connection optional 4 DC adapter port 1 Handset connection 5 Power adapter 2 Analog headset connection optional 6 Network port 10 100 1000 SW connection 3 Cisco IP Phone 6851 Multiplatform Phones Connections Connect your phone to your LAN with an Ethernet cable to enable full functionality of your phone If your Ethernet port is equipped with Po...

Page 40: ...EEE 802 3af power enabled 4 Cisco IP Phone 6861 Multiplatform Phones Connections Connect your phone to your LAN with an Ethernet cable or with Wi Fi to enable full functionality of your phone You need to use a power adapter to power the phone If you connect your phone to a wired network do not extend the LAN Ethernet cable outside the building For your phone to work it must be connected to the IP ...

Page 41: ...ork port 10 100 SW connection 3 Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6821 Multiplatform Phones Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 27 About the Cisco IP Phone Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware ...

Page 42: ...vigation ring and Select button Scroll through menus highlight items and select the highlighted item Navigation cluster 4 Applications Access call history user preferences phone settings and phone model information Headset Toggle the headset on or off When a headset is active a headset icon is displayed in the header Applications and Headset 5 Mute Toggle the microphone on or off When the micropho...

Page 43: ...ndset and Handset light strip 1 Access your phone lines features and call sessions For more information see Softkey Line and Feature Buttons on page 30 Programmable feature buttons and line buttons 2 Access functions and services For more information see Softkey Line and Feature Buttons on page 30 Softkey buttons 3 Navigation ring and Select button Scroll through menus highlight items and select t...

Page 44: ...res on your phone in several ways Softkeys located below the screen give you access to the function displayed on the screen above the softkey The softkeys change depending on what you are doing at the time The More softkey shows you that more functions are available Feature and line buttons give you access to phone features and phone lines On the Cisco IP Phone 6821 these are the buttons on the le...

Page 45: ... to access most call features Terminology Differences The following table highlights some of the terminology differences in the Cisco IP Phone 6800 Series Multiplatform Phones User Guide and the Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide Table 6 Terminology Differences Administration Guide User Guide Message Waiting Indicator MWI or Message Waiting Lamp Message Indicators...

Page 46: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 32 About the Cisco IP Phone Terminology Differences ...

Page 47: ...P A R T II Phone Installation Cisco IP Phone Installation on page 35 Third Party Call Control Setup on page 89 ...

Page 48: ......

Page 49: ...loyment of a new IP telephony system system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service For the phone to operate successfully as an endpoint in your network your network must meet specific requirements The phone displays the date and time from Third Party Call Control The time displayed on the phone can...

Page 50: ... doesn t have a PC port You can connect Cisco IP Phone 6861 to a wireless network through Wi Fi Note Do not connect the SW and PC ports into the LAN Caution Procedure Step 1 Choose the power source for the phone Power over Ethernet PoE Cisco IP Phone 6821 and 6851 Multiplatform Phones External power supply For more information see Phone Power Requirements on page 14 Step 2 Connect the handset to t...

Page 51: ...ress for the phone See Configure the Network from the Phone on page 38 Step 8 Upgrade the phone to the current firmware image Firmware upgrades over the WLAN interface may take longer than upgrading over the wired interface depending on the quality and bandwidth of the wireless connection Some upgrades may take more than one hour Step 9 Make calls with the phone to verify that the phone and featur...

Page 52: ...ile rule and upgrade rule xml version 1 0 encoding UTF 8 device flat profile System Configuration Profile_Rule ua na gds Profile_Rule Firmware Upgrade Upgrade_Enable ua na Yes Upgrade_Enable Upgrade_Error_Retry_Delay ua na 3600 Upgrade_Error_Retry_Delay Upgrade_Rule ua na http server ip address sip88xx 11 2 3MSR1 1 loads Upgrade_Rule BACKUP_ACS_Password ua na flat profile device Configure the Netw...

Page 53: ...IPv6 addresses Dual mode Dual mode IPv4 only IPv6 only IP mode See Set Up a Wi Fi Profile from the Phone on page 48 For Cisco IP Phone 6861 Multiplatform Phones only Wi Fi configuration See the IPv4 address submenu table in the following tables DHCP DHCP Static IP Release DHCP IP IPv4 address settings See the IPv6 address submenu table in the following tables DHCP DHCP Static IP IPv6 address setti...

Page 54: ... change the setting of this option you must change the PC Port config option to the same setting Auto Auto 10MB half 10MB full 100MB half 100MB full 1000 full Switch port config Select Speed and duplex of the Computer access port If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to autonegotiate If you change the setting ...

Page 55: ...ted VLAN takes precedent over the VLAN ID you manually entered Off On Off VLAN Enter a VLAN ID for the IP phone when you use a VLAN without CDP VLAN enabled and CDP disabled Note that only voice packets are tagged with the VLAN ID Do not use the 1 value for the VLAN ID If VLAN ID is 1 you cannot tag voice packets with the VLAN ID 1 VLAN ID Enter a value of the VLAN ID that is used to tag communica...

Page 56: ...r manually select a VLAN ID that VLAN ID takes precedent over the selected DHCP VLAN option Valid values are Null 128 to 149 151 to 158 161 to 254 Default value is null Cisco recommends that you use DHCP Option 132 DHCP VLAN option Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 42 Phone Installation Network Configuration Fields ...

Page 57: ...at you assign to the phone The phone uses this IP address instead of acquiring an IP from the DHCP server on the network Subnet Mask Identifies the subnet mask used by the phone When DHCP is disabled you must set the subnet mask Gateway address Identifies the default router used by the phone DNS1 Identifies the primary Domain Name System DNS server that the phone uses When DHCP is disabled you mus...

Page 58: ...h Identifies how many bits of a Global Unicast IPv6 Address are there in the network part Gateway Identifies the default router used by the phone Primary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Secondary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Broadcast ...

Page 59: ...stomize Wi Fi settings for your phone from the Wi Fi configuration menu under the Network configuration menu on the phone Some of the Wi Fi settings are also available on the phone web page Turn the Wi Fi On or Off from Your phone You can enable or disable the wireless LAN of your phone from the Wi Fi configuration menu Procedure Step 1 Press Applications Step 2 Select Network configuration Wi Fi ...

Page 60: ... one wireless in the Connect to Wi Fi screen In the Setup Wi Fi screen enter values in the fields and press Connect See the Profile Parameter table in the Set Up a Wi Fi Profile from the Phone on page 48 for the field values You can also configure the Wi Fi settings using the configuration file Wi Fi Settings Phone wifi on ua rw Yes Phone wifi on Phone wifi type ua na WLAN Phone wifi type availabl...

Page 61: ...urity_Mode_4_ available options Auto EAP FAST PEAP GTC PEAP MSCHAPV2 PSK WEP None Wi Fi_User_ID_4_ ua rw Wi Fi_Password_4_ ua rw WEP_Key_4_ ua rw PSK_Passphrase_4_ ua rw Frequency_Band_4_ ua rw Auto Frequency_Band_4_ available options Auto 2 4 GHz 5 GHz Wi Fi_Profile_Order_4_ ua rw 4 Wi Fi_Profile_Order_4_ available options 1 2 3 4 Connect Your Phone to a Wireless Network with WPS Wi Fi Protected ...

Page 62: ...enter the PIN code The procedure of entering PIN code may vary on your access points See the respective user guide of your access point for more details Upon either a successful connection or a connection failure the connection status displays on your phone screen Set Up a Wi Fi Profile from the Phone You can add maximum of four Wi Fi profiles You can use this profile to connect your phone to a Wi...

Page 63: ...ID for the network profile This field is available when you set the security mode to Auto EAP FAST PEAP GTC PEAP MSCHAPV2 This is a mandatory field and it allows maximum length of 32 alphanumeric characters User ID Allows you to enter password for the network profile that you create This field is available when you set the security mode to Auto EAP FAST PEAP GTC PEAP MSCHAPV2 This is a mandatory f...

Page 64: ...e server with Wi Fi When you create and use a Wi Fi profile you or your users do not need to configure the wireless network for individual phones A Wi Fi profile enables you to prevent or limit changes to the Wi Fi configuration on the phone by the user We recommend that you use a secure profile with TFTP encryption enabled to protect keys and passwords when you use a Wi Fi profile When you set up...

Page 65: ... Key Passphrase Allows you to select the wireless signal standard that the WLAN uses Auto Auto 2 4 GHz 5 GHz Frequency band You can also configure Wi Fi profile in the XML Configuration file in the format Wi Fi Settings Phone wifi on ua rw Yes Phone wifi on Phone wifi type ua na WLAN Phone wifi type available options WLAN WPS Wi Fi Profile 1 Network_Name_1_ ua rw wipp Network_Name_1_ Security_Mode...

Page 66: ...ssphrase_3_ ua rw Frequency_Band_3_ ua rw Auto Frequency_Band_3_ available options Auto 2 4 GHz 5 GHz Wi Fi_Profile_Order_3_ ua rw 3 Wi Fi_Profile_Order_3_ available options 1 2 3 4 Wi Fi Profile 4 Network_Name_4_ ua rw Security_Mode_4_ ua rw None Security_Mode_4_ available options Auto EAP FAST PEAP GTC PEAP MSCHAPV2 PSK WEP None Wi Fi_User_ID_4_ ua rw Wi Fi_Password_4_ ua rw WEP_Key_4_ ua rw PSK...

Page 67: ...i profile order from the phone web page follow these steps a Select Voice System b In the Wi Fi Profile n section set the Wi Fi Profile Order field to the desired order c Click Submit All Changes Scan and Save a Wi Fi Network You can scan a Wi Fi profile to get the list of available wireless networks SSID The security mode and the network name have the same value of the scanned SSID You can then e...

Page 68: ...the method you choose a password passphrase or key field appears so that you can provide the credentials that are required to join this Wi Fi network Options are Auto EAP FAST PEAP GTC PEAP MSCHAPV2 PSK WEP None Default None Security mode Allows you to enter a name for the SSIDs This name displays on the phone Multiple profiles can have the same network name with different security mode This name ...

Page 69: ...er this value when the security mode is PSK Passphrase Allows you to select the wireless signal frequency band that is used in the WLAN Options are Auto 2 4 GHz 5 GHz Default Auto Frequency band Step 7 Press Save View the Wi Fi Status You may experience issues related to Wi Fi connection You can gather information from the Wi Fi status page to help you troubleshoot You can also view the status fro...

Page 70: ...nd diagnostic code from the access point connection failure time and reason code from the access point time that weak signal of the access point continues over 12 seconds Procedure Step 1 Press Applications Step 2 Select Status Wi Fi messages Step 3 Use the outer ring of the navigation cluster to scroll through the messages Step 4 Press Details to view more details of the selected message Step 5 O...

Page 71: ... The administrator can select the low bit rate codec that is used for each line G 711a and G 711u are always enabled Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Ext n where n is an extension number Step 2 In the Audio Configuration section configure the parameters Step 3 Click Submit All Changes Set the Optional N...

Page 72: ...o IP Phone resides in If you are using a Cisco switch Cisco Discovery Protocol CDP is available and is enabled by default CDP has these attributes Obtains the protocol addresses of neighboring devices and discovers the platform of those devices Shows information about the interfaces your router uses Is media and protocol independent If you are using a VLAN without CDP you must enter a VLAN ID for ...

Page 73: ...a MDI TLV for wired network only LLDP MED Firmware Revision TLV End of LLDPDU TLV The outgoing LLDPDU contains all the preceding TLVs if applicable For the incoming LLDPDU the LLDPDU is discarded if any of the following TLVs are missing All other TLVs are not validated and ignored Chassis ID TLV Port ID TLV Time to live TLV LLDP MED Capabilities TLV LLDP MED Network Policy TLV for application type...

Page 74: ...ress The 6 octet MAC address for the Ethernet port is used for the value of Port ID For the incoming LLDPDU the Port ID TLV is treated as an opaque value to form the MSAP identifier The value is not validated against its subtype The Port ID TLV is mandatory as the second TLV Only one Port ID TLV is allowed for the outgoing and incoming LLDPDUs Time to Live TLV For the outgoing LLDPDU the Time to L...

Page 75: ... all the fields in the TLV information string Management address string length This field contains the length in octets of the management address subtype management address fields System Description TLV The TLV allows the network management to advertise the system description TLV information string length This field indicates the exact length in octets of the system description System description ...

Page 76: ...TLV For the outgoing LLDPDU the TLV should have the device type 3 End Point Class III with the following bits set for 2 octet Capability field Capability Bit Position LLDP MED Capabilities 0 Network Policy 1 Extended Power via MDI PD 4 Inventory 5 For the incoming TLV if the LLDP MED TLV is not present the LLDPDU is discarded The LLDP MED Capabilities TLV is mandatory and only one is allowed for t...

Page 77: ...gement or power policy adjustment at the switch LLDP MED Inventory Management TLV This TLV is optional for Device Class III For the outgoing LLDPDU we support only Firmware Revision TLV The value for the Firmware Revision is the version of firmware on the phone For the incoming LLDPDU the TLVs are ignored and not validated Only one Firmware Revision TLV is allowed for the outgoing and incoming LLD...

Page 78: ...on from LLDP MED PDU and if the tagged flag is not set only the DSCP mapped to ToS is applicable The Cisco IP Phone reboots and restarts the fast start sequence Coexistence with CDP If both CDP and LLDP MED are enabled the network policy for the VLAN determines the last policy set or changed with either one of the discovery modes If both LLDP MED and CDP are enabled during startup the phone sends ...

Page 79: ... Step 2 In the VLAN Settings section enter a value in the DHCP VLAN Option field The field is empty by default Valid values are Null 128 to 149 151 to 158 161 to 254 Set the DHCP VLAN Option value to Null to disable the voice VLAN configuration Cisco recommends that you use DHCP Option 132 Step 3 Click Submit All Changes What to do next In the VLAN Settings section of the Voice System tab you can ...

Page 80: ...riented communications the Cisco IP Phone can use TCP as the transport protocol for SIP This protocol provides guaranteed delivery that assures that lost packets are retransmitted TCP also guarantees that the SIP packages are received in the same order that they were sent TCP overcomes the problem of UDP port blocking by corporate firewalls With TCP new ports do not need to be open or packets drop...

Page 81: ...te outbound proxy for the feature to function properly Note Dual Registration and DNS SRV Limitations When Dual Registration is enabled DNS SRV Proxy Fallback or Recovery must be disabled Do not use Dual Registration along with other Fallback or Recovery mechanisms For example Broadsoft mechanism There is no recovery mechanism for feature request However the administrator can adjust the reregistra...

Page 82: ...redentials The client must furnish the correct credentials using MD5 digest with the SIP account password for the corresponding line of the IP phone The body of the message can contain the XML event Message For example CiscoIPPhoneExecute ExecuteItem Priority 0 URL http xmlserver com event xml CiscoIPPhoneExecute Authentication challenge MD5 MD5 A1 nonce nc value cnonce qop value MD5 A2 where A1 u...

Page 83: ...numeric values plus wild cards if multiple values are possible For the latter you can use 5 to represent all SIP Response messages within the 500 range If you want to use multiple ranges you can add a comma to delimit values of 5 and 6 Retry Reg RSC SIP response code that the phone retries registration after failing during the last registration Defaults to blank For example you can enter numeric v...

Page 84: ...ed codec names comparison is case sensitive Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice SIP Step 2 In the SDP Payload Types section set the value as specified in SDP Payload Types on page 238 AVT Dynamic Payload Any nonstandard data Both sender and receiver must agree on a number Ranges from 96 to 127 Default 101 ...

Page 85: ... Subscriber Information on page 286 Step 3 Click Submit All Changes Managing NAT Transversal with Phones Network Address Translation NAT allows multiple devices to share a single public routable IP address to establish connections over the Internet NAT is present in many broadband access devices to translate public and private IP addresses For VoIP to coexist with NAT NAT traversal is required Not...

Page 86: ...external public IP address that is static The NAT mechanism used in the router must be symmetric For more information see Determining Symmetric or Asymmetric NAT on page 74 Use NAT mapping only if the service provider network does not provide a Session Border Controller functionality Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1...

Page 87: ...er methods are not available To use STUN The router must use asymmetric NAT See Determining Symmetric or Asymmetric NAT on page 74 A computer running STUN server software is available on the network You can also use a public STUN server or set up your own STUN server Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice SIP...

Page 88: ...ss and port number must be reachable from the Cisco IP phone The port number appears on the output log file name The default output file is syslog 514 log if port number was not specified Step 4 Set the Debug Level to Error Notice or Debug Step 5 To capture SIP signaling messages click the Ext tab and navigate to SIP Settings Set the SIP Debug Option to Full Step 6 To collect information about wha...

Page 89: ...tion of sequences is enclosed within parentheses Each digit sequence within the dial plan consists of a series of elements that are individually matched to the keys that the user presses White space is ignored but can be used for readability Function Digit Sequence Characters that represent a key that the user must press on the phone keypad 0 1 2 3 4 5 6 7 8 9 0 Any character on the phone keypad x...

Page 90: ...utside line dial tone plays after the user presses 9 The tone continues until the user presses 1 comma Prohibits a dial sequence pattern For example 1900xxxxxxx Rejects any 11 digit sequence that begins with 1900 exclamation point Allows a user to enter a 2 digit star code xx For Interdigit Timer Master Override enter S0 to reduce the short interdigit timer to 0 seconds or enter L0 to reduce the l...

Page 91: ...lly inserted 3 digit area code 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 8 1212 xxxxxxx This example is useful where a local area code is required by the carrier but most calls go to one area code After the user presses 8 an external dial tone sounds The user can enter any seven digit number The system automatically inserts the 1 prefix...

Page 92: ...er fast busy tone if the dialed sequence is invalid The following table explains how terminating events are processed Processing Terminating Event The number is rejected Dialed digits have not matched any sequence in the dial plan If the dial plan allows the sequence the number is accepted and is transmitted according to the dial plan If the dial plan blocks the sequence the number is rejected Dia...

Page 93: ...gits are pressed within 9 seconds the user hears a reorder fast busy tone By setting a longer timer you allow more time for users to enter digits To create a hotline for all sequences on the System Dial Plan P9 23 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 23 means that after taking the phone off hook a user has 9 seconds to begin dialing If no digits are pressed within 9 s...

Page 94: ...entry is valid the call proceeds If the entry is invalid the call is rejected Default 3 seconds Syntax for the Interdigit Short Timer SYNTAX 1 S s dial plan Use this syntax to apply the new setting to the entire dial plan within the parentheses SYNTAX 2 sequence Ss Use this syntax to apply the new setting to a particular dialing sequence s The number of seconds if no number is entered after S the ...

Page 95: ...es add digit sequences or replace the entire dial plan with a new dial plan Separate each digit sequence with a pipe character and enclose the entire set of digit sequences within parentheses Example 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx Step 5 Click Submit All Changes The phone reboots Step 6 Verify that you can successfully complete a call with each digit sequence that ...

Page 96: ...nce defines the ringing pattern that announces a telephone call Control Timer Values Displays all values in seconds Vertical Service Activation Codes Includes Call Back Act Code and Call Back Deact Code Outbound Call Codec Selection Codes Defines the voice quality Time Includes local date local time time zone and Daylight Saving Time Language Includes Dictionary Server Script Language Selection an...

Page 97: ...rts you of this behavior Note Manual Setup You can use the phone web user interface to enter the time and date manually However the NTP time or SIP Message Date overwrites this value when either is available to the phone Manual setup requires that you enter the time in 24 hour format only The time that the NTP Server and the SIP Date Header serve is expressed in GMT time The local time is obtained...

Page 98: ... following example configures daylight saving time for Egypt starting at midnight on the last Sunday in April and ending at midnight on the last Sunday of September start 4 1 7 end 9 1 7 save 1 Egypt The following example configures daylight saving time for New Zealand in version 7 5 1 and higher starting at midnight on the first Sunday of October and ending at midnight on the third Sunday of Marc...

Page 99: ... en CA English Canada en GB English Great Britain en NZ English New Zealand en US English United States es ES Spanish Spain es MX Spanish Mexico fi FI Finish fr CA French Canada fr FR French France Set Up Dictionaries and Fonts Languages other than English require dictionaries Some languages also require a font Procedure Step 1 Download the locale zip file for your firmware version from cisco com ...

Page 100: ...nguage and phone model that you use See Setup for Latin Languages on page 86 for specific details on setting up Latin languages See Setup for an Asian Language on page 86 for specific details on setting up an Asian language Step 3 Click Submit All Changes Setup for Latin Languages If you use Latin languages such as French or German you can configure up to 9 language options for the phone The optio...

Page 101: ...egional Language section In the Language Selection field specify the value of the appropriate dn parameter value from the Dictionary Server Script field for the language of your choice Step 2 Click Submit All Changes Cisco IP Phone 6800 Series Documentation See the publications that are specific to your language phone model and multiplatform firmware release Navigate from the following Uniform Res...

Page 102: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 88 Phone Installation Cisco IP Phone 6800 Series Documentation ...

Page 103: ...at the MAC label on the back of the phone Display the web page for the phone and select Info Status Product Information Network Configuration The Cisco IP Phone is used as a part of a SIP network because the phone supports Session Initiation Protocol SIP The Cisco IP Phone is compatible with other SIP IP PBX call control systems such as BroadSoft MetaSwitch and Asterisk Configuration of these syst...

Page 104: ...report upload is attempted the HTTP Report Method field specifies whether the HTTP Request that the phone sends should be an HTTP PUT or an HTTP POST Choose PUT Method To create a new report or overwrite an existing report at a known location on the server For example you may want to keep overwriting each report that you send and only store the most current configuration on the server POST Method ...

Page 105: ...nfiguration data to http my_http_server config mpp xml HTTP PUT Changed Configuration If the HTTP report method is PUT you enter the URL for the report rule in this format delta http my_http_server config mpp delta xml Then the phone will report changed configuration to http my_http_server config mpp delta xml HTTP PUT Encrypted Delta Configuration If the HTTP report method is PUT you enter the UR...

Page 106: ...hone will upload changed data to http my_http_server report_cfg xml Web Based Configuration Utility Your phone system administrator can allow you to view the phone statistics and modify some or all the parameters This section describes the features of the phone that you can modify with the phone web user interface Access the Phone Web Page If your service provider has disabled access to the config...

Page 107: ...ration profile Your system administrator might have disabled the phone option to make the phone web user interface viewable or writable For more information see the Cisco IP Phone 6800 Series Multiplatform Phones Provisioning Guide Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Click Voice System Step 2 In the System Configuratio...

Page 108: ...ge passwords The administrator account can view and modify all web profile parameters including web parameters that are available to the user login The Cisco IP Phone system administrator can further restrict the parameters that a user account can view and modify through use of a provisioning profile Configuration parameters that are available to the user account are configurable on the Cisco IP P...

Page 109: ...dministration web page See Access the Phone Web Page on page 92 Procedure If prompted enter the Admin Password Access Administrative Options by IP Address Procedure Enter the IP address of the Cisco IP Phone in a web browser and include the admin extension For example http 10 64 84 147 admin Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 95 Phone Installation Access Administr...

Page 110: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 96 Phone Installation Access Administrative Options by IP Address ...

Page 111: ...P A R T III Phone Accessories Cisco IP Phone Accessories on page 99 Wall Mount Kit on page 109 ...

Page 112: ......

Page 113: ...Type Accessory Cisco Accessories Not supported Supported Supports one key expansion module Not supported Not supported Add on module Cisco IP Phone 6800 Key Expansion Module Supported Supported Supported Not supported Add on module Cisco IP Phone 6800 Wall Mount Kit Third Party Accessories Supported Supported Supported Supported Analog Headsets Supported Supported Supported Supported Analog Wideba...

Page 114: ...odule LCD screens Displays the phone number name and icon Icons indicate the line status and the phone service assigned on that line 1 Lighted buttons 14 buttons Each button corresponds to one line same as on the phone The lights beneath each button indicate the state of the corresponding line as follows light off Button is not configured green steady Line is configured correctly registered succes...

Page 115: ...atibility Table Cisco IP Phone 6800 Power Adapter 802 3at PoE 802 3af Power over Ethernet PoE Configuration Yes Yes Yes 6851 with 1 expansion module Install a Key Expansion Module Your new key expansion module comes with a short cable and a new footstand to hold the phone and key expansion module together Procedure Step 1 If the phone is powered on unplug the LAN cable and power adapter if used St...

Page 116: ...Press the footstand firmly in place This step ensures that the phone and key expansion module remain connected at all times Step 7 Plug the LAN cable into the phone and into the LAN port Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 102 Phone Accessories Install a Key Expansion Module ...

Page 117: ...elect Voice Att Console Step 2 From the Number of Units list select 1 as the number of supported key expansion modules Step 3 Click Submit All Changes Configure a Speed Dial on a Key Expansion Module You can configure speed dial on a key expansion module line The user can then press the line key to call a frequently dialed number Before you begin Access the phone administration web page See Access...

Page 118: ...ion module line The user can then use the line to park a call and then retrieve the call either from own phone or another phone Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Att Console Step 2 Select a key expansion module line key on which to enable the call park Step 3 Enter a string in this format fnc prk ext 999...

Page 119: ... URI sip parameter Replace xxxx with the exact defined name PROXY is the server Replace PROXY with the server address or name usr the BroadSoft user being monitored by BLF with 8888 as the phone being monitored Replace 8888 with the exact number of the monitored phone PROXY is the server Replace PROXY with the server address or name Step 4 Optional To enable the busy lamp field to work with both s...

Page 120: ...page and the value gets updated on the phone You can modify this value from the phone Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Att Console Step 2 In the General section enter a value in the Attendant Console LCD Contrast field Valid values 4 to 12 Step 3 Click Submit All Changes Change the Display Mode of Key E...

Page 121: ...t sidetone setting Headset sidetone is the feedback you hear through a headset when you speak After you apply a new sidetone setting wait one minute and then reboot the phone for the setting to be stored in flash The phone reduces some background noise that a headset microphone detects You can use a noise canceling headset to further reduce the background noise and improve the overall audio qualit...

Page 122: ...cal performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and we cannot guarantee the performance of any headsets However various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones For additional information see https www cisco com c en us products unified communications uc_endpo...

Page 123: ...ts You can mount the phone to a wall The Cisco IP Phone 6821 Multiplatform Phones use a commercially available wall plate The Cisco IP Phone 6841 6851 and 6861 Multiplatform Phones use the Cisco IP Phone 6800 Series Multiplatform Phones Wall Mount Kit Figure 5 Cisco IP Phone 6800 Series Multiplatform Phones Wall Mount Kit The kit is made up of these components Wall bracket Two M3 7L screws Four M4...

Page 124: ...he phone Figure 6 Leviton Wall Mount Plate Leviton Wall Mount Plate 2 RJ45 Connector 1 Procedure Step 1 If you need to use the power adapter ensure that the adapter will reach from the phone to the electrical outlet Step 2 Use the manufacturer s instructions to install the wall mount plate and connect the wall mount plate RJ45 connector to the LAN Step 3 Plug the LAN cable RJ45 connector into the ...

Page 125: ... 1 RJ45 Connector 2 Step 4 Plug the RJ45 connector into the wall mount phone jack as shown in the following figure Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 111 Phone Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall ...

Page 126: ...tep 6 Optional If you do not use PoE plug the power adapter into the phone and the electrical outlet and press the power cable into the other cable channel Step 7 Slip the mounting holes on the phone over the wall mount pins as shown in the following figure Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 112 Phone Accessories Install the Cisco IP Phone 6821 Multiplatform Phone...

Page 127: ...ll Mount Plate 2 Step 8 Firmly slide the phone down into place as shown in the following image Figure 10 Sliding the IP Phone Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 113 Phone Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall ...

Page 128: ...Cisco IP Phone 6851 you require either a power outlet close to the phone or you need the LAN to provide Power over Ethernet PoE Procedure Step 1 Hold the bracket against the wall with the notches at the bottom Step 2 Use the level to ensure that the bracket is level Step 3 Use a pencil to mark the screw holes Step 4 Center the anchor over the pencil mark and use a 2 Phillips head screwdriver to pr...

Page 129: ...e wall bracket from the wall and place it on the back of the phone so that the bracket fits in the indentations in the back of the phone Make sure that the handset cable is between the phone and the bracket as shown below Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 115 Phone Accessories Install a Cisco IP Phone 6841 6851 or 6861 with the Wall Mount Kit ...

Page 130: ...nto the phone and thread the cable through a notch in the bottom of the bracket Step 11 Place the bracket over the wall screws and pull the phone down until it is seated securely You may need to remove the phone and loosen or tighten the wall screws to make the phone and bracket stable Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 116 Phone Accessories Install a Cisco IP Pho...

Page 131: ...sn t fall out of the handset rest See Adjust the Handset Rest on page 117 Adjust the Handset Rest If your phone is wall mounted or if the handset slips out of the cradle too easily you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 117 Phone Accessories Adjust the Handset Rest ...

Page 132: ... Hold the tab between two fingers with the corner notches facing you Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step 5 Return the handset to the handset rest Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 118 Phone Accessories Adjust the Handset Rest ...

Page 133: ...P A R T IV Phone Administration Cisco IP Phone Security on page 121 Cisco IP Phone Customization on page 127 Phone Features and Setup on page 147 Corporate and Personal Directory Setup on page 197 ...

Page 134: ......

Page 135: ...ocedure Step 1 Select Voice System Step 2 In the System Configuration section in the Restricted Access Domains field enter fully qualified domain names FQDNs for each SIP server that you want the phone to respond to Separate FQDNs with commas Example voiceip com voiceip1 com Step 3 Click Submit All Changes Configure the Internet Connection Type You can set the connection type to one of the followi...

Page 136: ...hone Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice System Step 2 In the IPv4 Settings section use the Connection Type drop down list box to choose the connection type Dynamic Host Configuration Protocol DHCP Static IP Step 3 In the IPv6 Settings section use the Connection Type drop down list box to choose the connec...

Page 137: ...ption 160 Configure the Challenge for the SIP INVITE Messages The phone can challenge the SIP INVITE initial message in a session The challenge restricts the SIP servers that are permitted to interact with the devices on a service provider network This practice significantly increases the security of the VoIP network through prevention of malicious attacks against the device Before you begin Acces...

Page 138: ...r added security Configure SIP Over TLS Signaling Encryption Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Ext n where n is an extension number Step 2 In the SIP Settings section select TLS from the SIP Transport drop down list box Step 3 Click Submit All Changes Configure LDAP over TLS You can configure LDAP over T...

Page 139: ... import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return ...

Page 140: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 126 Phone Administration Cisco Product Security Overview ...

Page 141: ...1 Phone Information and Display Settings The phone web user interface allows you to customize settings such as the phone name background picture logo and screen saver Configure the Phone Name Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 Under General enter the phone name in the Station Display Name fie...

Page 142: ... want your user to see a logo icon when the phone restarts enable this feature from the phone web page Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice User Step 2 In the Screen section select Logo from the Boot Display field In the Logo URL field enter a URL or path for the location where the logo image is saved You c...

Page 143: ...2 In the Miscellaneous Line Key Settings section use the Call Appearances Per Line drop down list box to specify the number of calls per line to allow Step 3 Click Submit All Changes Reverse Name Lookup for Incoming and Outgoing Calls Reverse name lookup searches for the name of a number in an incoming outgoing conference or transfer call The reverse name lookup acts when the phone cannot find a n...

Page 144: ...ies before you can enable or disable the reverse name lookup LDAP Corporate Directory XML Directory Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 In the Supplementary Services area set the Reverse Phone Lookup Serv to Yes Enable the reverse name lookup feature No Disable the reverse name lookup feature Step 3 Click Subm...

Page 145: ...t All Changes Call Forward To enable call forwarding you can enable the feature in two places on the Voice tab and the User tab of the phone web page Enable Call Forwarding on Voice Tab Perform this task if you want to enable call forward for a user Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 Under Su...

Page 146: ...Step 1 Select Voice User Step 2 Under Call Forward choose Yes for CFWD Setting Step 3 Click Submit All Changes Enable Conferencing Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 Under Supplementary Services choose Yes in the Conference Serv drop down list box Step 3 Click Submit All Changes Configure Mis...

Page 147: ...in the DND Setting drop down list Step 3 Click Submit All Changes When you select a line multiline phone a Do Not Disturb banner displays at the top of the phone screen What to do next Change another setting to ensure that multiline phones correctly display the Do not disturb currently a steady green color status for each selected or unselected line See DND and Call Forwarding Status Sync on page ...

Page 148: ...y feature you do not see the outbound calls made from the phone However you see inbound calls to the shared line All phones with a shared line ring when a call is made to the line If you place the shared call on hold anyone can resume the call by pressing the corresponding line key from a phone that shares the line You can also press the Select button if the Resume icon is displayed The following ...

Page 149: ...is 3600 seconds Until the subscription expires the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension Step 6 In the Restrict MWI field set the message waiting indicator Yes Lights only for messages on private lines SIP No Lights for all messages Step 7 In the Proxy and Registration section enter the IP address of the proxy server in the Proxy field Step 8 In...

Page 150: ...oice mail server Step 4 Click Submit All Changes The phone reboots Configure the Message Waiting Indicator You can configure the Message Waiting Indicator for separate extensions on the phone The Message Waiting Indicator lights based on the presence of new voicemail messages in the mailbox You can enable the indicator at the top of your IP phone to light when voice mail is left or display a seein...

Page 151: ...ressing the volume control button on the phone then pressing the Save softkey Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice User Step 2 In the Audio Volume section configure a volume level of 1 quiet through 10 loudest Ringer Volume Sets the ringer volume Speaker Volume Sets the volume for the full duplex speakerpho...

Page 152: ...user access attribute For a specific parameter the ua attribute defines access by the user account to the administration web server If the ua attribute is not specified the phone applies the factory default user access for the corresponding parameter This attribute does not affect access by the admin account The value of the element attribute encloses within double quotes Note The ua attribute mus...

Page 153: ...config file specified by URL The URL to resync is provided by appending followed by the URL The URL specified here will not be saved anywhere in the phone settings Example http 10 1 1 1 admin resync http my_provision_server com cfg device cfg resync Initiates an upgrade of a phone to the specified load The load is specified via the upgrade rule the rule is specified by appending followed by URL pa...

Page 154: ...you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice System Step 2 Under the System Configuration section choose Yes from the Enable Web Server drop down list box Step 3 In the Enable Protocol drop down list box choose Http or Https Step 4 In the Web Server Port field enter the port to access the web server The default is port 80...

Page 155: ...tions For XML services only HTTP and HTTPS support is available The following Cisco XML objects are supported CiscoIPPhoneMenu CiscoIPPhoneText CiscoIPPhoneInput CiscoIPPhoneDirectory CiscoIPPhoneIconMenu CiscoIPPhoneStatus CiscoIPPhoneExecute CiscoIPPhoneImage CiscoIPPhoneImageFile CiscoIPPhoneGraphicMenu CiscoIPPhoneFileMenu CiscoIPPhoneStatusFile CiscoIPPhoneResponse CiscoIPPhoneError CiscoIPPh...

Page 156: ...ault Local Credential Authentication is based on digest authentication using the local user password if the local user password is set If not set then no authentication is performed Remote Credential Authentication is based on digest authentication using the remote username password as set in the XML application on the web page to access an XML application server Macro Variables You can use macro ...

Page 157: ...n string for example 2 0 6 b Use the software version string to compare against the current phone s firmware load with one of the following methods With quotes SWVER Variable acts as a string in firmware load name comparisons For SWVER eq sip8845_65 1 0129 18 0356dev loads the phone model number and load number are part of the comparison Without quotes SWVER Variable is parsed to determine a build...

Page 158: ... target server IP address following DNS lookup SERVIP Request target UDP TCP port PORT Request target file path PATH Result message of resync or upgrade attempt ERR The contents of the Line n UserID configuration parameter UIDn If unit is customized value 1 otherwise 0 Customization status viewable on Web UI Info page Note ISCUST Name associated with first connected ringing or inbound call INCOMIN...

Page 159: ...bove If this is not what you want you need to enter a different URL when you configure the line button Step 3 Click Submit All Changes Configure a Phone to Connect to an XML Directory Service Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 Enter this information XML Directory Service Name Name of the XML ...

Page 160: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 146 Phone Administration Configure a Phone to Connect to an XML Directory Service ...

Page 161: ...onfigure a Paging Group Multicast Paging on page 166 Call Park on page 167 Configuring Programmable Softkeys on page 168 Configure Provisioning Authority on page 174 Enable Hoteling on a Phone on page 176 Set the User Password on page 176 Download Problem Reporting Tool Logs on page 176 Configure PRT Upload on page 177 Configure a Phone to Accept Pages Automatically on page 178 Server Configured P...

Page 162: ...tasks Cisco IP Phone User Support If you are a system administrator you are likely the primary source of information for Cisco IP Phone users in your network or company It is important to provide current and thorough information to end users To successfully use some of the features on the Cisco IP Phone including Services and voice message system options users must receive information from you or ...

Page 163: ...drops the feature initiator from the call Blind Transfer does not initiate a consultation call and does not put the active call on hold Some JTAPI TAPI applications are not compatible with the Join and Blind Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across ...

Page 164: ...ny escape codes are added to the number so that the user can easily connect to the caller again The dialable number is saved in the call history and can be saved in the Personal Address Book Calling Party Normalization Allows users to temporarily access their Cisco IP Phone configuration such as line appearances services and speed dials from shared Cisco IP Phone by logging into the Cisco Extensio...

Page 165: ...Interface Device Invoked Recording Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials A Call Park BLF button indicates whether a directed call park number is occupied and provides speed dial access to the directed call park number If you implement Directed Call Park avoid configuring the Park softkey This prevents users from confus...

Page 166: ...nless you want to use Music On Hold See Music On Hold in this table See Hold Reversion in this table Hold Resume Enhances the file download process to the phone to use HTTP by default If the HTTP download fails the phone reverts to using the TFTP download HTTP Download Increases security by requiring communication using HTTPS When the web is in HTTPS mode the phone is an HTTPS server Note HTTPS fo...

Page 167: ...rance Missed Call Logging Enables users to manage business calls using a single phone number and pick up in progress calls on the desk phone and a remote device such as a mobile phone Users can restrict the group of callers according to phone number and time of day Mobile Connect Extends Mobile Connect capabilities by allowing users to access an interactive voice response IVR system to originate a...

Page 168: ... user presses the speed dial the phone establishes the call to the specified DN and sends the specified FAC CMC and DTMF digits to the destination and inserts the necessary dialing pauses Pause in Speed Dial Allows IP Phones located at remote sites to share the firmware files amongst them which saves bandwidth when the upgrade process takes place This feature uses Cisco Peer to Peer Distribution P...

Page 169: ... call Ringtone Setting Identifies the caller name using the incoming or outgoing call number You must configure either the LDAP Directory or the XML directory You can enable or disable the reverse name lookup using the phone administration web page Reverse Name Lookup Ensures that held calls are not dropped by the gateway The gateway checks the status of the RTCP port to determine if a call is act...

Page 170: ...onnected calls from their phones to another number Some JTAPI TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines Transfer Enables callers to leave messages if calls are unanswered Voice Messa...

Page 171: ...played during connected call conference scenario X Conference X Divert X X Do Not Disturb X X Hold X Intercom X Mute X X Redial X X Speed Dial X Speed Dial Line Status X only displayed during connected call transfer scenario X Transfer Enable Users to Configure Features on Line Keys You can enable users to configure these features on line keys Speed dial Busy Lamp Field BLF to monitor a coworker s...

Page 172: ...configure Customizable PLK Options as described in General on page 297 When this step is complete users can configure features on Key Expansion Module keys Step 3 To enable feature configuration on a line key on the phone do one of the following Disable the extension function for the line key 1 Go to Voice Phone 2 Set Extension to Disabled in the corresponding Line Key number section Disable servi...

Page 173: ...n use these characters for alphanumeric dialing a z A Z 0 9 _ and vid n is the line index of the phone nme XXXX is the name displayed on the phone for the speed dial line key Replace XXXX with a name You can also configure XML service with line key Enter a string in this format fnc xml url http xml service url nme name Step 5 Click Submit All Changes Configure a Speed Dial with the Configuration U...

Page 174: ...elecom service provider You can also enable the conference button with a xml file Enter a string in this format Conference_Bridge_URL_1_ ua na 55 Conference_Bridge_URL_1_ Conference_Single_Hardkey_1_ ua na Yes Conference_Single_Hardkey_1_ Set up Extra Line Keys Enable this feature if you want to use the buttons on both sides of the phone screen as line keys Procedure Step 1 On the Configuration Ut...

Page 175: ... Screen Saver Type Amount of idle time before screen saver displays Enter the number of seconds of idle time to elapse before the screen saver starts Default 300 Screen Saver Wait URL locating the png file to display on the phone screen background If you select picture as as screensaver type this image displays as a screensaver on the phone screen When you enter an incorrect URL to download a new ...

Page 176: ...ns Configure the Phone to Monitor Multiple Users Lines If the phone is registered to a BroadSoft server you can configure the phone to monitor the entire BLF list The phone assigns available line keys in sequence to monitor the BLF list entries and starts showing the status of the monitored lines on the BLF keys Before you begin Make sure that the phone is registered to a BroadSoft server You set ...

Page 177: ...eld speed dial and call pickup can all be configured to work together But speed dial alone requires a different configuration Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 Select a line key on which to configure a busy lamp field Step 3 Select Disabled to disable the extension Step 4 In the Extended Fun...

Page 178: ...Use the information in the following table as a guide when selecting the correct string format Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Att Console Step 2 Select a key expansion module line key Step 3 Enter a string in the appropriate format String Format Feature fnc blf sd sub xxx proxy ext monitored userID pr...

Page 179: ...nd Call Pickup fnc blf cp sub xxx proxy ext monitored userID proxy Busy Lamp Field and Call Pickup Step 4 Click Submit All Changes Configure Alphanumeric Dialing You can configure a phone so that the user of the phone can make a call by dialing alphanumeric characters instead of dialing only digits In the phone web page you can configure alphanumeric dialing with speed dial blf and call pickup Bef...

Page 180: ...coming page is ignored Group paging is one way and uses the G711 codec The paged phone can only listen to the call from the originator Incoming pages are ignored when DND is enabled When paging occurs the speaker on the paged phones automatically powers on unless the handset or the headset is in use If the phone is on an active call when a group page starts the incoming page is ignored When the ca...

Page 181: ...upB and GroupC Users dial 500 to send pages to all phones 501 to send pages to phones configured as part of the GroupA group 502 to send pages to phones configured as part of the GroupB group and 503 to send pages to phones configured as part of the GroupC group The configured phone receives pages directed to the All and GroupA groups Step 3 Click Submit All Changes Call Park With call park a call...

Page 182: ...ivate line enter fnc prk sub USER PROXY nme CallPark Slot1 For a shared line enter fnc prk sub USER PROXY nme Call Park1 orbit DN of primary line where fnc prk means function call park sub 999999 is the phone to which the call parks Replace 999999 with a numbers nme XXXX is the name displayed on the phone for the call park line key Replace XXXX with a name Step 5 Click Submit All Changes Configuri...

Page 183: ...he first available empty position on the IP phone screen Step 3 Click Submit All Changes Customize a Programmable Softkey The phone provides sixteen programmable softkeys fields PSK1 through PSK16 You can define the fields by a speed dial script Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice Phone Step 2 In the Progr...

Page 184: ...uncated on the phone screen Note Step 4 Edit the following Idle Key List Edit the field as described in the following example redial 1 newcall 2 dnd psk1 If the user incorrectly configures the programmable softkey list features on the phone the key list on the phone LCD does not update For example If a user enters rdeial newcall cfwd redial has been misspelt the key list is not updated and the use...

Page 185: ...rms a blind call transfer transfers a call without speaking to the party to whom the call is transferred Requires that Blind Xfer Serv is enabled BlindXfer bxfer Dialing Input Calls the selected item in a list Call call or dial Progressing Show call information Call Info call info Off Hook Cancels a call for example when conferencing a call and the second party is not answering Cancel cancel Idle ...

Page 186: ...eld Conferencing Start Conf Start Xfer Sets Do Not Disturb to prevent calls from ringing the phone DND Clr Dnd dnd Connected Enter emergency number Emergency emergency Idle Logs user in to Extension Mobility Sign in em_login or signin Idle Logs user out of Extension Mobility Sign out em_logout or signout Connected Start Xfer Start Conf Conferencing Hold Ends a call End call endcall Idle Miss Off H...

Page 187: ... Hook Opens a menu of input options Option option Connected Puts a call on hold at a designated park number Park park Connected Puts a call on hold on an active shared line PrivHold phold Idle Off Hook Allows a user to answer a call ringing on another extension by entering the extension number PickUp pickup Idle Off Hook Shared Active Shared Held Displays the All calls list from call history Recen...

Page 188: ...ks during the week can share an extension yet have their own personalized settings The Sign in softkey appears on the phone when you enable provisioning authority on the phone Users enter their usernames and passwords to access their personal phone settings Users can also ignore the sign in and use the phone as a guest After users sign in they have access to their personal directory numbers on the...

Page 189: ...guration File You can enable provisioning authority in the default configuration file for your phones so that you don t need to set up the feature manually for each phone Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 In the phone configuration file set the following parameters a Set the Provisioning Authority profile rules in th...

Page 190: ...cription Expires Step 4 Click Submit All Changes Set the User Password Users can set their own password on their phones or you can set a password for them Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice System Step 2 Set a password in the User Password field Step 3 Click Submit All Changes Download Problem Reporting T...

Page 191: ...d The phone uses an HTTP HTTPS POST mechanism with parameters similar to an HTTP form based upload The following parameters are included in the upload utilizing multipart MIME encoding devicename example SEP001122334455 serialno example FCH12345ABC username The user name is either the Station Display Name or the User ID of the extension The Station Display Name is first considered If this field is...

Page 192: ...n the phone configuration file with XML cfg xml code Enter the string in this format PRT_Upload_Rule ua na http 64 101 234 132 8000 Users abcd uploads prt test prt tar gz PRT_Upload_Rule PRT_Upload_Method ua na POST PRT_Upload_Method PRT_Max_Timer ua na 20 PRT_Max_Timer Step 3 Click Submit All Changes Configure a Phone to Accept Pages Automatically The Single Paging or Intercom feature enables a u...

Page 193: ...nt of phone types and manufacturers As a bidirectional SOAP HTTP based protocol TR 069 provides the communication between CPEs and Auto Configuration Servers ACS For TR 069 Enhancements see TR 069 Parameter Comparison on page 327 Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice TR 069 Step 2 Set up the fields as descri...

Page 194: ...platform Phones and Cisco IP Phone 6861 Multiplatform Phones support the Electronic Hookswitch feature Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Voice User Step 2 Set up the fields as described in Audio Volume on page 294 Step 3 Click Submit All Changes Enable Remote Call Recording with SIP REC You can enable call rec...

Page 195: ...hen recording state changes On Demand Record PauseRec StopRec ResumeRec The recording only starts when your user presses the Record softkey Your user sees a message when recording state changes On Demand with User Initiated Start During a recording your user sees different icons which depend on the recording state The icons are displayed on the Calls screen and also on the line key on which the us...

Page 196: ...yed on the Calls screen and also on the line key on which the user is recording a call Your user presses the following softkeys to control the phone recording Record StopRec The recording only starts when your user presses the Record softkey Your user sees a message when recording state changes and the recording icon displays on the call screen Once a phone recording starts the StopRec softkey can...

Page 197: ...e Step 2 In the Broadsoft XMPP section set the fields as described in Broadsoft XMPP on page 269 Step 3 Click Submit All Changes Set Up a Call Center Agent Phone You can enable a phone with Automatic Call Distribution ACD features This phone acts as a call center agent s phone and can be used to trace a customer call to escalate any customer call to a supervisor in emergency to categorize contact ...

Page 198: ...page 185 for the terms used to describe emergency calls from the phone You insert the following parameters to obtain the phone s location for any phone extension number Company Identifier A Unique number UUID assigned to your company by the NG9 1 1 service provider Primary Request URL The HTTPS address of the primary server used to obtain the phone location Secondary Request URL The HTTPS address ...

Page 199: ...ses the ELIN to reconnect with the phone used to make the emergency call Public Safety Answering Point PSAP Any emergency service for example fire police or ambulance joined to the Emergency Services IP Network Universally Unique Identifier UUID A 128 bit number used to uniquely identify a company using emergency call support Configure a Phone to Make Emergency Calls Before you begin Obtain the E9...

Page 200: ... uses the protocol specified in the record that has the lowest order and preference When there are multiple records with the same order and preference the phone looks for a protocol within the records in the following order of preference 1 UDP 2 TCP and 3 TLS The phone uses the first protocol that it finds in that order of preference Before you begin Access the phone administration web page See Ac...

Page 201: ...ns are Disabled default none The user requests that a privacy service applies no privacy functions to this SIP message header The user needs a privacy service to obscure headers which cannot be purged of identifying information session The user requests that a privacy service provide anonymity for the sessions user The user requests a privacy level only by intermediaries id The user requests that ...

Page 202: ...ll the devices in the subnet form a peer to peer hierarchy and then copy the firmware or the other files from peer devices to the neighboring devices To optimize firmware upgrades a root phone downloads the firmware image from the load server and then transfers the firmware to other phones on the subnet using TCP connections Peer firmware sharing Limits congestion on TFTP transfers to centralized ...

Page 203: ...ioning profile onto the phone Authentication information is required while the phone tries to resynchronize and download configuration file for the first time and gets an HTTP or HTTPS 401 authentication error When you enable this feature the Profile account setup screen is displayed on the phone for the following situations When the HTTP or HTTPs 401 authentication error occurs during first time ...

Page 204: ...re Step 1 Select Voice Provisioning Step 2 In the Configuration Profile section set the Profile Authentication Type field as described in the Configuration Profile on page 241 Step 3 Click Submit All Changes Add Ignore Programmable Soft Key to Silence an Incoming Call You can add the Ignore softkey on the phone User can press this softkey to silence an incoming call when busy and don t want to be ...

Page 205: ...ywhere Enable field as described in the XSI Line Service on page 287 If you select SIP Credentials for XSI Authentication Type you need to enter subsriber Auth ID and Password in the Subscriber Information section Step 3 Click Submit All Changes Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server You can sync the Block caller id status on the phone and the Line ID Blockin...

Page 206: ...Service on page 268 The Display recents from menu doesn t appear in the Recents phone screen when you set the value of the CallLog Enable field to No Note Step 4 Click Submit All Changes DND and Call Forwarding Status Sync You can configure the settings on the phone administration web page to enable status synchronization of do not disturb DND and call forwarding between the phone and the server T...

Page 207: ... Enable DND Status Sync via XSI Service on page 194 Enable Feature Key Sync When you enable the Feature Key Synchronization FKS the settings of call forwarding and do not disturb DND on the server are synchronized to the phone The changes in DND and call forwarding settings made on the phone will also be synchronized to the server Before you begin Access the phone administration web page See Acces...

Page 208: ...SI server authentication enter XSI Host Server and Login User ID in the XSI Line Service section and Auth ID and Password in the Subscriber Information section Disable Feature Key Sync FKS in Call Feature Settings section from Voice Ext n Procedure Step 1 Select Voice Ext n where n is the extension number Step 2 Set the CFWD Enable field to Yes Step 3 Click Submit All Changes Related Topics DND an...

Page 209: ... to Yes Step 3 Click Submit All Changes Related Topics DND and Call Forwarding Status Sync on page 192 Enable Feature Key Sync on page 193 Capture Packets Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Info Debug Info Step 2 In the Problem Report Tool section click the Start Packet Capture button in the Packet Capture fiel...

Page 210: ...busy and that you need to try again Before you begin Access the phone administration web page See Access the Phone Web Page on page 92 Procedure Step 1 Select Admin Login advanced Info Debug Info Step 2 In the Factory Reset section click Factory Reset Step 3 Click Confirm factory reset Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 196 Phone Administration Factory Reset the P...

Page 211: ... or the user personal directory To configure Personal Directory from a web browser users must access their Configuration Utility You must provide users with a URL and sign in information LDAP Configuration The Cisco IP Phone supports Lightweight Directory Access Protocol LDAP v3 LDAP Corporate Directory Search allows a user to search a specified LDAP directory for a name phone number or both LDAP ...

Page 212: ... directory Step 6 Configure the LDAP fields as described in LDAP on page 271 Step 7 Click Submit All Changes Configure BroadSoft Settings The BroadSoft directory service enables users to search and view their personal group or enterprise contacts This application feature uses BroadSoft s Extended Services Interface XSI To improve security the phone firmware places access restrictions on the host s...

Page 213: ...me of XML directory Step 3 In the XML Directory Service URL field enter the url where XML directory is located Step 4 In the XML User Name field enter the username of XML service Step 5 In the XML Password field enter the password of XML service Step 6 Click Submit All Changes Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 199 Phone Administration Configure the XML Directory ...

Page 214: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 200 Phone Administration Configure the XML Directory Service ...

Page 215: ...P A R T V Phone Troubleshooting Monitoring Phone Systems on page 203 Troubleshooting on page 303 Maintenance on page 319 ...

Page 216: ......

Page 217: ...age You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting Include a Device Identifier in Uploaded Syslog Messages You can choose to include a device identifier in syslog messages that are uploaded to the syslog server While the IP address of a phone may change over time the device identifier does not change This can ease the process of identif...

Page 218: ... a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through the phone web page Display the Phone Information Window Procedure Step 1 Press Applications Step 2 Select Status Product Information If the user is connected to a secure or authenticated server a corresponding icon lock or certificate displays in the Phone ...

Page 219: ...twrok LAN connection that the phone uses Network status Indicates if the phone is connected to a network IPv4 status IP address of the phone You can see information on IP address Addressing type IP status Subnet mask Default router Domain Name Server DNS 1 DNS 2 of the phone IPv6 status IP address of the phone You can see information on IP address Addressing type IP status Subnet mask Default rout...

Page 220: ... call can use multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for informatio...

Page 221: ...nsmitting voice stream Sender Size Number of RTP voice packets that were received since voice stream opened This number is not necessarily identical to the number of RTP voice packets that were received since the call began because the call might have been placed on hold Note Rcvr Packets Number of RTP voice packets that were transmitted since voice stream opened This number is not necessarily ide...

Page 222: ... If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Interval Conceal Ratio Highest interval concealment ratio from start of the voice stream Max Conceal Ratio Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Conceal Seconds Number of seconds that have mor...

Page 223: ...formation section you can view the customization state of the phone in the Customization field If any provisioning is failing you can view the details in the Provisioning Status section on the same page Cisco IP Phone Web Page This section describes the information that you can obtain from the phone web page You can use this information to remotely monitor the operation of a phone and to assist wi...

Page 224: ...nt Gateway Displays the primary DNS server assigned to the phone Primary DNS Displays the secondary DNS server assigned to the phone Secondary DNS IPv6 Information Description Parameter Indicates that the connection is established IP Status Indicates the type of internet connection for the phone Static IP DHCP Connection Type Displays the current IPv6 address assigned to the IP phone Current IP Id...

Page 225: ...eady retrieved its customized profile this field displays the name of the company that provisioned the unit Customization Serial number of the phone Serial Number Version number of the phone hardware Hardware Version Status of the client certificate which authenticates the phone for use in the ITSP network This field indicates if the client certificate is properly installed in the phone Client Cer...

Page 226: ...rk Packets Recv External IP of the phone External IP ID of the VLAN currently in use if applicable Operational VLAN ID Displays the type of Ethernet connection from the IP phone to the switch SW Port Displays the type of Ethernet connection from PC Port PC Port Displays status of the last phone upgrade Upgrade Status Displays the type of SW port configuration SW Port Config Displays the type of PC...

Page 227: ...Line Call Status Description Parameter Status of the call Call State Type of tone that the call uses Tone Codec used for encoding Encoder Codec used for decoding Decoder Direction of the call Type Indicates whether the far end placed the call on hold Remote Hold Indicates whether the call was triggered by a call back request Callback The port mapped for Real Time Protocol traffic for the call Mapp...

Page 228: ...burst periods that have occurred since the beginning of reception Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Burst Duration The mean duration expressed in milliseconds of the gap periods that have occurred since the beginning of reception Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Gap Duration Voice quality metric that describes the segment of the call...

Page 229: ...ParameterKey PRT Status Description Parameter The location of initiation and status of generation of the most recently initiated problem report Problem reports may be initiated from the phone LCD user interface from the phone administration web page or remotely See Report All Phone Issues from the Phone Web Page on page 315 and Report a Phone Problem Remotely on page 316 for details XML tag in sta...

Page 230: ... initiate capture packets Click All to capture all packets that the phone receives or click Host IP Address to capture packets only when src dest is the IP address of the phone You can also stop the capture process after initiating it Packet Capture Displays the file that contains the captured packets Download the file to see the packet details Capture File Factory Reset Description Parameter Rese...

Page 231: ...ameter for the Subject field in the first certificate Not Installed Displays if no custom CA certificate is installed Custom CA Info Network Statistics Ethernet Information Description Parameter Total number of packets that the phone transmitted TxFrames Total number of broadcast packets that the phone transmitted TxBroadcasts Total number of multicast packets that the phone transmitted TxMulticas...

Page 232: ...s but includes FCS octets and are otherwise well formed RxOversizePkts The total number of packets received that are longer than 1518 octets which excludes framing bits but incudes FCS octets and do not end with an even number of octets alignment error or had an FCS error RxJabbers Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequenc...

Page 233: ...LDP frames that the phone received lldpFramesInTotal Total number of LLDP TLVs that were discarded lldpTLVDiscardedTotal Total number of LLDP TLVs that were not recognized on the phone lldpTLVUnrecognizedTotal Identifier of a device connected to this port that CDP discovered CDPNeighborDeviceId IP address of the neighbor device discovered that CDP discovered CDPNeighborIP IPV6 address of the neigh...

Page 234: ... that are longer than 1518 octets which excludes framing bits but incudes FCS octets and do not end with an even number of octets alignment error or had an FCS error RxJabbers Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequence FCS RxAlignErr Total number of received packets including bad packets that were between 0 and 64 bytes in...

Page 235: ...s that were discarded lldpTLVDiscardedTotal Total number of LLDP TLVs that were not recognized on the phone lldpTLVUnrecognizedTotal Identifier of a device connected to this port that CDP discovered CDPNeighborDeviceId IP address of the neighbor device discovered that CDP discovered CDPNeighborIP IPV6 address of the neighbor device discovered that CDP discovered CDPNeighborIPv6 Neighbor device por...

Page 236: ...ault 3600 Session Max Timeout Allows you to enter idle timeout of the session Default 3600 Session Idle Timeout Allows you to enter port number of the phone web user interface Default 80 80 for protocol HTTP 443 for protocol HTTPS If you specify a port number other than the default value for that protocol you must include the nondefault port number in the server URL Example https 192 0 2 1 999 adm...

Page 237: ...eters designated as rw are editable by the user Phone UI User Mode Enables or disables the phone receiving SIP messages from non proxy server If you choose Yes the phone blocks any incoming non proxy SIP messages except IN dialog message If you choose No the phone does not block any incoming non proxy SIP messages Set Block Nonproxy SIP to No for phones that use TCP or TLS to transport SIP message...

Page 238: ...of the phone Static IP Identifies number of bits of a global unicast IPv6 address that are part of the network For example if the IPv6 address is 2001 0DB8 0000 000b 64 the number 64 identifies that the first 64 bits are part of the network Prefix Length IP address of the gateway Gateway Primary Domain Name Server DNS assigned to the phone Primary DNS Secondary Domain Name Server DNS if assigned t...

Page 239: ...ecifies the method for selecting the DNS server Manual DHCP Manual DHCP Manual DNS Server Order Specified mode of DNS query Parallel Sequential DNS Query Mode When set to Yes the DNS query results are not cached Default Yes DNS Caching Enable Allows you to select speed and duplex of the network port Values are Auto 10MB half 10MB full 100 MB half 100MB full 100 half 1000 full Switch Port Config Ci...

Page 240: ...u can see the packets on the phone Select Yes to enable PC port mirroring and select No to disable it Enable PC Port Mirror Specify the syslog server name and port This feature specifies the server for logging IP phone system information and critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Syslog Server Cisco IP Phone 6800 Ser...

Page 241: ...nfiguration Syslog_Identifier ua na MAC Syslog_Identifier Syslog Identifier The debug level from 0 to 2 The higher the level the more debug information is generated Zero 0 means that no debug information is generated To log SIP messages you must set the Debug Level to at least 2 Default 0 Debug Level IP address or name of the primary NTP server used to synchronize its time Default Blank Primary NT...

Page 242: ... phone will send out the first LLDP MED packet The default delay is 3 seconds For configuration of some switches you might need to increase this value to a higher value for LLDP MED to work Configuring a delay can be important for networks that use Spanning Tree Protocol Network Startup Delay If you use a VLAN without CDP VLAN enabled and CDP disabled enter a VLAN ID for the IP phone Note that onl...

Page 243: ...oint or the PIN code Phone wifi type Wi Fi Profile n Description Parameter Allows you to enter a name for the SSID This name displays on the phone Multiple profiles can have the same network name with different security mode Network Name Allows you to select the authentication method that is used to secure access to the Wi Fi network Depending on the method you choose a password passphrase or key ...

Page 244: ... uses Options are Auto 2 4 GHz 5 GHz Default Auto Frequency Band The following table defines the function and usage of each parameter in the Wi Fi Profile n section under the System tab in the phone web page It also defines the syntax of the string that is added in the phone configuration file with XML cfg xml code to configure a parameter Inventory Settings Description Parameter Provides the abil...

Page 245: ...t If this is not specified the SIP User Agent Name is also used for the REGISTER request Default Blank SIP Reg User Agent Name Accept Language header used To access click the SIP tab and fill in the SIP Accept Language field There is no default If empty the header is not included SIP Accept Language MIME Type used in a SIP INFO message to signal a DTMF event This field must match that of the Servi...

Page 246: ...kage which lets users place a call on hold by clicking a button in an external application Default No Hold Package Enables support for the BroadSoft Conference Package that enables users to start a conference call by clicking a button in an external application Default No Conference Package If set to yes unit includes c 0 0 0 0 syntax in SDP when sending a SIP re INVITE to the peer to hold the cal...

Page 247: ...figures the phone to immediately handle NOTIFY sipfrag messages Keep Referee When Refer Failed Display the Diversion info included in SIP message on LCD or not Display Diversion Info Show the caller ID from the SIP INVITE message From header when set to Yes even if the call is an anonymous call When the parameter is set to no the phone displays Anonymous Caller as the caller ID Display Anonymous F...

Page 248: ...which can range from 0 to 64 seconds Default 16 seconds SIP Timer B Non INVITE time out value which can range from 0 to 64 seconds Default 16 seconds SIP Timer F INVITE final response time out value which can from 0 to 64 seconds Default 16 seconds SIP Timer H ACK hang around time which can range from 0 to 64 seconds Default 16 seconds SIP Timer D Non INVITE response hang around time which can ran...

Page 249: ...See the note below for additional details Reg Retry Intv When registration fails with a SIP response code that does not match Retry Reg RSC the Cisco IP Phone waits for the specified length of time before retrying If this interval is 0 the phone stops trying This value should be much larger than the Reg Retry Intvl value which should not be 0 Default 1200 See the note below for additional details ...

Page 250: ...Retry Intvl The phone can use a RETRY AFTER value when it is received from a SIP proxy server that is too busy to process a request 503 Service Unavailable message If the response message includes a RETRY AFTER header the phone waits for the specified length of time before to REGISTER again If a RETRY AFTER header is not present the phone waits for the value specified in the Reg Retry Interval or ...

Page 251: ...and RTP port max to 16538 Default 16384 RTP Port Min Maximum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 16538 The maximum value for the RTP port must be lesser than 49152 Default 16538 RTP Port Max Packet size in seconds which can range fro...

Page 252: ... Dynamic Payload type Default 96 G722 2 Dynamic Payload iLBC Dynamic Payload type Default 97 iLBC Dynamic Payload OPUS Dynamic Payload type Default 99 OPUS Dynamic Payload AVT dynamic payload type Ranges from 96 127 Default 101 AVT Dynamic Payload INFOREQ Dynamic Payload type INFOREQ Dynamic Payload H264 BPO Dynamic Payload type Default 110 H264 BP0 Dynamic Payload H264 HP Dynamic Payload type Def...

Page 253: ...the VIA header Default No Handle VIA received Enables the phone to process the rport parameter in the VIA header Default No Handle VIA rport Enables to insert the received parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Default No Insert VIA received Enables to insert the rport parameter into the VIA header of SIP responses if the received fr...

Page 254: ...r own STUN server Default Blank STUN Server External IP address to substitute for the actual IP address of phone in all outgoing SIP messages If 0 0 0 0 is specified no IP address substitution is performed If this parameter is specified phone assumes this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that line Default Blank EXT IP External port mapping number of the...

Page 255: ...t number ranging from 0000 to 2400 to indicate the time in HHmm format For example 0959 indicates 09 59 The default value is empty If the value is invalid the parameter is ignored If this parameter is set with a valid value the Resync Periodic parameter is ignored Resync At HHmm Prevents an overload of the provisioning server when a large number of devices power on simultaneously To avoid flooding...

Page 256: ... 1200 300 indicates that the first resync occurs in 600 seconds the second resync occurs in 1200 seconds after the first one and the third resync occurs in 300 seconds after the second one A time range Example an input of 2400 30 indicates that the next resync occurs in between 2400 and 2430 seconds after a successful resync Set this parameter to zero to disable periodic resynchronization The defa...

Page 257: ...in between 2400 and 2430 seconds after a resync failure If the delay is set to 0 the device does not try to resync again following a failed resync attempt Resync Error Retry Delay Maximum delay in seconds the phone waits before performing a resynchronization The device does not resync while one of its phone lines is active Because a resync can take several seconds it is desirable to wait until the...

Page 258: ...ttempt If the logical equation in these parameters evaluates to FALSE Resync is not triggered even when Resync On Reset is set to TRUE Only Resync via direct action URL and SIP notify ignores these Resync Trigger Default Blank Resync Trigger 1 Resync Trigger 2 A resync is considered unsuccessful if a requested profile is not received from the server This can be overridden by this parameter When it...

Page 259: ... Credentials the XSI SIP credentials are used Default Basic HTTP Authentication Profile Authentication Type Each profile rule informs the phone of a source from which to obtain a profile configuration file During every resync operation the phone applies all the profiles in sequence Default PSN xml If you are applying AES 256 CBC encryption to the configuration files specify the encryption key with...

Page 260: ... a resync attempt Default PN MAC Successful Resync SCHEME SERVIP PORT PATH Log Success Msg The syslog message that is issued after a failed download attempt Default PN MAC Resync failed ERR Log Failure Msg Allows a user to resync the phone from the phone screen Default Yes User Configurable Resync Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 246 Phone Troubleshooting Config...

Page 261: ...ed encryption to the file do not specify a AES 256 CBC encryption key Note Two rules used together as delta http my_http_server config mpp delta xml status http my_http_server config mpp status xml If you need to use the delta xml delta file rule and the status xml status file rule together you must separate the two rules with a space Caution Report Rule Specifies whether the HTTP Request that the...

Page 262: ...e reports its configuration at regular intervals The interval is expressed in seconds Example XML configuration Report_to_Server ua na Periodically Report_to_Server Report to Server Defines the interval in seconds that the phone reports its configuration to the provisioning servers This field is used only when Report to Server is set to Periodically Default 3600 Minimum 600 Maximum 2592000 30 days...

Page 263: ... Default 60 Minimum 10 Maximum 900 Example XML configuration Upload_Delay_On_Local_Change ua na 60 Upload_Delay_On_Local_Change Upload Delay On Local Change Firmware Upgrade Description Parameter Allows firmware update operations independent of resync actions Default Yes Upgrade Enable Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 249 Phone Troubleshooting Firmware Upgrade ...

Page 264: ... tftp 192 168 1 5 image sip88xx 11 1 1MPP 221 loads If the user ID or the password contains special characters etc you need to quote them in the upgrade rule There are two options for quoting special characters Put the user ID or the password that contains special characters into double quotation marks This option doesn t work for some of the special characters such as For example uid TEST pwd T e...

Page 265: ...t Yes or No to enable or to disable the feature Default Yes Peer Firmware Sharing Indicates the IP address and the port to which the UDP message is sent For example 10 98 76 123 514 where 10 98 76 123 is the IP address and 514 is the port number Peer Firmware Sharing Log Server For more information about the Provisioning page see the Cisco IP Phone 6800 Series Multiplatform Phones Provisioning Gui...

Page 266: ...emote server Options are HTTP POST and PUT Default POST PRT Upload Method Determines at what interval minutes the phone starts generating problem report automatically The interval range that you can set is 15 minutes to 1440 minutes Default Empty If PRT Max Timer and PRT Upload Rule fields are empty problem reports are not generated a PRT Max Timer Defines a name for the generated PRT file Enter t...

Page 267: ... to the Dial Tone It prompts the user to enter an external phone number as opposed to an internal extension It is triggered by a comma character encountered in the dial plan Outside Dial Tone Prompts the user to enter a call forwarding phone number Prompt Tone Played when a 486 RSC is received for an outbound call Busy Tone Played when an outbound call has failed or after the far end hangs up duri...

Page 268: ... not interfere with the conversation Secure Call Indication Tone Specifies the tone transmitted when the paging feature is enabled Page Tone Played when an alert occurs Alert Tone Played when the Mute button is pressed to mute the phone Mute Tone Played when the Mute button is pressed to unmute the phone Unmute Tone Audible notification tone played when a system error occurs System Beep Provides t...

Page 269: ...ange 0 255 seconds Set to 255 to return the phone immediately to on hook status and to not play the tone Reorder Delay Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit_Long_Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0 64 seconds Default 10 Interdigit ...

Page 270: ...ls call forwarding of busy calls Defaults to 91 Cfwd Busy Deact Code Forwards no answer calls to the extension specified after the activation code Defaults to 92 Cfwd No Ans Act Code Cancels call forwarding of no answer calls Defaults to 93 Cfwd No Ans Deact Code Enables call waiting on all calls Defaults to 56 CW Act Code Disables call waiting on all calls Defaults to 57 CW Deact Code Enables cal...

Page 271: ...les the do not disturb feature Defaults to 79 DND Deact Code Makes all outbound calls secure Defaults to 16 Secure All Call Act Code Makes all outbound calls not secure Defaults to 17 Secure No Call Act Code Makes a secure call Default 18 Secure One Call Act Code Disables secure call feature Default 19 Secure One Call Deact Code The star code used for paging the other clients in the group Defaults...

Page 272: ...perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the IP phone plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the phone sends a blind REFER to the holding party with the Refer To tar...

Page 273: ... with any of the other vertical service codes internally processed by the phone You can empty the corresponding code that you do not want to the phone to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Below are a list of allowed tone parameters note the use of back quotes surrounding the paramet...

Page 274: ...rce G711a Code Makes this codec the preferred codec for the associated call Defaults to 01722 Only one G 722 call at a time is allowed If a conference call is placed a SIP re invite message is sent to switch the calls to narrowband audio Prefer G722 Code Makes this codec the only codec that can be used for the associated call Defaults to 02722 Only one G 722 call at a time is allowed If a conferen...

Page 275: ...e associated call Force OPUS Code Time Description Parameter Sets the local date mm represents the month and dd represents the day The year is optional and uses two or four digits Default Blank Set Local Date mm dd yyyy Sets the local time hh represents hours and mm represents minutes Seconds are optional Default Blank Set Local Time HH mm Selects the number of hours to add to GMT to generate the ...

Page 276: ... represented by 0 0 0 of the given date This is the format of the rule Start start time end end time save save time The start time and end time values specify the start and end dates and times of daylight saving time Each value is in this format month day weekday HH mm ss The save time value is the number of hours minutes and or seconds to add to the current time during daylight saving time The sa...

Page 277: ...ables Daylight Saving Time Default Yes Daylight Saving Time Enable Language Description Parameter Use this field to specify the language options for the phone display and the dictionary and font files required for each language See Set Up Dictionaries and Fonts on page 85 Default Blank Dictionary Server Script Use this field to specify the default language The value must match one of the languages...

Page 278: ...gures the setting of this field against the phone s hardware version You can also change the setting as needed Default The default setting depends upon the phone s hardware version Hardware version 00 and 01 No Hardware version 02 Yes WideBand Handset Enable Line Key Each line key has a set of settings Description Parameter Specifies the n extension to be assigned to Line Key n Default n XML confi...

Page 279: ... on which the first call is received Also the behavior is same for both outgoing and incoming calls Default Horizontal First Line ID Mapping Enables the SCA Barge In Default No SCA Barge In Enable If enabled restricts to automatically pick up an incoming call on a shared line when you take the phone off hook SCA Sticky Auto Line Seize This parameter allows you to choose the number of calls per lin...

Page 280: ...Cfwd Busy Serv Enable or disable call forward no answer service Default Yes Cfwd No Ans Serv Enable or disable paging service on the phone Default Yes Paging Serv Enable or disable call park services on the phone Default Yes Call Park Serv Enable or disable call pick up services on the phone Default Yes Call Pick Up Serv Enable or disable ACD login services on the phone Default Yes ACD Login Serv ...

Page 281: ... the silent ring for 20 seconds then sends 480 response to INVITE message Silent Ring Duration Extension Mobility Description Parameter Options to enable or to disable the extension mobility support for the phone Default No EM Enable Name of the domain for the phone or the authentication server Default Blank EM User Domain Specifies the duration of the phone session Session Timer m Specifies the d...

Page 282: ...hen you choose SIP Auth ID as SIP Credentials you must enter Login User ID Without Login User ID the BroadSoft directory will not appear under the phone Directory list Default Blank Login User ID Alphanumeric password associated with the User ID Enter login password when you select Login Credentials for XSI authentication type Default Blank Login Password The registered user ID of the SIP account ...

Page 283: ...select a phone line for which you want to display the recent call logs You can select line numbers ranges from 1 to 10 CallLog Associated Line Allows you to set which type of recent call logs the phone will display Choose Server to display BroadSoft XSI recent call logs and select Phone to display local recent call logs The Display recents from is added to the Recents screen of the phone only when...

Page 284: ...e Description Parameter Name of the XML Directory Displays on the user s phone as a directory choice Default Blank XML Directory Service Name URL where the XML Directory is located Default Blank XML Directory Service URL Name of the XML application Displays on the user s phone as a web application choice XML Application Service Name URL where the XML application is located XML Application Service ...

Page 285: ...ltiple Paging Group Parameters Description Feature Enter a string to configure group paging Group Paging Script LDAP Description Parameter Choose Yes to enable LDAP Default No LDAP Dir Enable Enter a free form text name such as Corporate Directory Default Blank Corp Dir Name Enter a fully qualified domain name or IP address of an LDAP server in the following format nnn nnn nnn nnn Enter the host n...

Page 286: ...d to the LDAP server Might present security issues Digest MD5 The LDAP server sends authentication options and a token to the client The client returns an encrypted response that is decrypted and verified by the server Default None Auth Method Use this field to specify how the phone must perform searches based on the last name or surname sn when users search for contacts Examples sn sn VALUE instr...

Page 287: ...ethod is consistent with the search method in other directories such as the Broadsoft directories and the user s personal address book on the phone Default Blank First Name Filter Additional customized search item Can be blank if not needed Default Blank Search Item 3 Customized filter for the searched item Can be blank if not needed Default Blank Search Item 3 Filter Additional customized search ...

Page 288: ...red p phone number When p is assigned to a type attribute example t p the retrieved number is dialable by the phone For example a givenName n firstname a sn n lastname a cn n cn a telephoneNumber n tele t p Default Blank Display Attrs Can be blank if not needed With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server For example you can append 9 to the num...

Page 289: ...all is released Releasing Key List Softkeys that display when one or more calls are on hold Hold Key List Softkeys that display when a call is incoming To silence an incoming call you can add Ignore softkey Ringing Key List Softkeys that display when a call is active on a shared line Shared Active Key List Softkeys that display when a call is on hold on a shared line Shared Held Key List Programma...

Page 290: ...signed to the shared line appearance Default Blank Shared User ID Number of seconds before the SIP subscription expires Before the subscription expiration the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension Default 3600 Subscription Expires When enabled the message waiting indicator lights only for messages on private lines Default No Restrict MWI NAT Set...

Page 291: ...live Dest Network Settings Description Parameter Time of service ToS differentiated services DiffServ field value in UDP IP packets carrying a SIP message Default 0x68 SIP TOS DiffServ Value Value for the ToS field of voice data packets Sets the priority for voice packets in data traffic Default 0xb8 RTP ToS DiffServ Value SIP Settings Description Parameter Select the transport protocol for SIP me...

Page 292: ...d use of PRACK requests Select Yes to enable Default No SIP 100REL Enable The external SIP port number EXT SIP Port The Cisco IP Phone authenticates the sender when it receives a NOTIFY message with the following requests resync reboot report restart XML service Select Yes to enable Default Yes Auth Resync Reboot The SIP proxy can support a specific extension or behavior when it sees this header f...

Page 293: ...ault 0 Refer Target Bye Delay When enabled the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE To enable this feature select Yes Otherwise select No Default No Sticky 183 When enabled authorization is required for initial incoming INVITE requests from the SIP proxy To enable this feature select Yes Default No Auth INVITE If set to Ye...

Page 294: ...requests that a privacy service applies no privacy functions to this SIP message header The user needs a privacy service to obscure headers which cannot be purged of identifying information session The user requests that a privacy service provide anonymity for the sessions user The user requests a privacy level only by intermediaries id The user requests that the system substitute an id that doesn...

Page 295: ...light Evolve Mellow Mischief Reflections Ringer Ascent Are you there and Chime Default Ring Identifies the Realm part of the Auth that is accepted when the Auth Page parameter is set to Yes This parameter accepts alphanumeric characters Auth Page Realm URL used to join a conference call generally in the form of the word conference or user IPaddress port Conference Bridge URL Identifies the passwor...

Page 296: ...iration value that is added in the subscription message Default value is 3600 Hoteling Subscription Expires The secure call feature works only when the SIP Transport on the Ext n tab is set to TLS Enables secured calls on an extension Options are Optional The phone maintains the current behavior for secure calls Required The phone rejects nonsecure calls from other phones Default Optional Secure C...

Page 297: ...ult No Queue Status Notification Enable Proxy and Registration Description Parameter SIP proxy server and port number set by the service provider for all outbound requests For example 192 168 2 100 6060 The port number is optional If you don t specify a port the default port 5060 is used for UDP and the default port 5061 is used for TLS When you need to refer to this proxy in another setting for e...

Page 298: ...ately tries the alternate proxy if the primary is unreachable Active transactions calls never fall back between the primary and alternate proxies If there is fall back for a new INVITE the subscribe notify transaction will fall back accordingly so that the phone s state can be maintained properly You must also set Dual Registration in the Proxy and Registration section to Yes Alternate Proxy Alter...

Page 299: ... proxy name with _sip _udp when performing a DNS SRV lookup on that name Default No DNS SRV Auto Prefix Sets the delay after which the phone retries from the highest priority proxy or outbound proxy after it has failed over to a lower priority server The phone should have the primary and backup proxy server list from a DNS SRV record lookup on the server name It needs to know the proxy priority ot...

Page 300: ...conds the fallback is triggered at 1200 seconds After successfully registering back to primary server all the SIP messages go to primary server Auto Register When Failover Subscriber Information Description Parameter Name displayed as the caller ID Display Name Extension number for this line When you need to refer to this user ID in another setting for example the short name for a line key use the...

Page 301: ... device SIP URI XSI Line Service Description Parameter Enter the name of the server for example xsi iop1 broadworks net XSI Host Server uses http protocol by default To enable XSI over HTTPS you can specify https in the server Note For example https xsi iop1 broadworks net You can also specify a port for the server For example https xsi iop1 broadworks net 5061 If you don t specify a port The defa...

Page 302: ...t Yes Anywhere Enable Enables XSI Caller ID blocking on a line Choose Yes to enable the synchronization of blocking caller id status with the server using XSI interface Choose No to use the phone s local blocking caller id settings Block CID Enable Enables or disables call forwarding status sync on a line via XSI service Choose Yes to enable the phone to synchronize the call forwarding status with...

Page 303: ...rameter Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u G711a G729a G722 G722 2 iLBC Default G711u Preferred Codec Select No to use any code Select Yes to use only the preferred codes When you select Yes calls fail if the far end does not support the preferred codecs Default No Use Pref C...

Page 304: ...therwise select No Default No Silence Supp Enable The method for transmitting DTMF signals to the far end The options are AVT Audio video transport Sends DTMF as AVT events InBand Sends DTMF by using the audio path Auto Uses InBand or AVT based on the outcome of codec negotiation INFO Uses the SIP INFO method DTMF Tx Method When set to Default the Cisco IP phone responds to an Invite with a 200 OK...

Page 305: ...me syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display on screen and recorded into call logs Caller ID Map Enables or disables URI dialing Enable URI Dialing Enter a comma separated list of emergency numbers When one of these numbers is dialed the unit disables processing of CONF HOLD and other similar softkeys or buttons to avoid acciden...

Page 306: ... location Uniform Resource Identifier URI tied to the user phone IP address Defaults to blank Primary Request URL Encrypted HTTPS request sent to the emergency call services provider s backup server to obtain the user s phone location Defaults to blank Secondary Request URL See Emergency Call Support Terminology on page 185 for terms that describe emergency call support for phones User Hold Remind...

Page 307: ...to 9 Target phone number or URL assigned to speed dial 2 3 4 5 6 7 8 or 9 Press the digit key 2 9 to dial out the assigned number Default Blank Speed Dial Number 2 to 9 Supplementary Services Description Parameter Enables or disables the Call Waiting service Default Yes CW Setting Enables or disables the Block CID service Default No Block CID Setting Enables or disables the Block ANC service Defau...

Page 308: ...e date format for the phone month day or day month Default month day Date Format Enables or disables the option for creating a missed call shortcut Miss Call Shortcut Enables or disables the alert tone Alert Tone Off Enables or disables the missed calls logs for a specific extension Log Missed Calls for EXT n Enable disable the Shared Line DND Call Forward Shared Line DND Cfwd Enable Audio Volume ...

Page 309: ...n TIA The standards are for narrowband and wideband audio transmission via wired telephones Default TIA Compliant Standard Screen Description Parameter Enables a screen saver on the phone When the phone is idle for a specified time it enters screen saver mode Default No Screen Saver Enable Amount of idle time before screen saver displays enter the number of seconds of idle time to elapse before th...

Page 310: ...es of text Each line must be fewer than 32 characters Insert a new line character n between lines Insert escape code 0a For example Super n 0aTelecom displays Super Telecom Use the character to add spaces for formatting For example you can add multiple characters before and after the text to center it Text Display If set to Download Picture enables you to download a picture to customize the backgr...

Page 311: ...ates a new subscription Default 1800 Subscribe Expires Specifies the length of time to wait to try again if the subscription fails Default 30 Subscribe Retry Interval Specifies the number of Cisco Attendant Console units Default 0 Number of Units Length of delay before attempting to subscribe Default 1 Subscribe Delay Specifies the server type with which the phone is connected Options available Br...

Page 312: ...same as the value configured for the List URI sip parameter on the BroadSoft server Default Blank Example XML configuration BLF_List_URI ua na MonitoredUsersList sipurash22 com BLF_List_URI BLF List URI Controls whether the phone uses its line keys to monitor the BLF list when monitoring of the BLF list is active When set to No the phone uses only the Key Expansion Module keys to monitor the BLF l...

Page 313: ...options ua na sd Customizable_PLK_options Customizable PLK Options Activates or deactivates monitoring of the BLF list When set to Show the phone assigns available line keys in sequence to monitor the BLF list entries The labels of the BLF list keys show the names of the monitored users and the status of the monitored lines This setting only has significance when BLF List URI is configured Example...

Page 314: ...es the phone performs a blind transfer to a remote number When set to no blind transfer to remote number is disabled BXfer To Remote Party Number Enable Options to select a mode which displays on the phone screen for BLF Default Blank BLF Label Display Mode TR 069 TR 069 Description Parameter Settings that enables or disables the TR 069 function Default Disabled Enable TR 069 URL of the ACS that u...

Page 315: ...o the ACS nor accept any connection requests from the ACS Default value is Yes CWMP V1 2 Support Settings to modify voice objects Select Yes to initialize all voice objects to factory default values or select No to retain the current values TR 069 VoiceObject Init Settings to modify DHCP settings Select Yes to initialize the DHCP settings from the ACS or select No to retain the current DHCP settin...

Page 316: ...ll Calls Missed Received Placed Select Add to Directory to add the call information to your Personal Directory Personal Directory The Personal Directory allows a user to store a set of personal numbers Directory entries can include the following contact information No the directory number Name Work Mobile Home Speed Dials To edit contact information click Edit Contacts Cisco IP Phone 6800 Series M...

Page 317: ...mation The following table provides general troubleshooting information for the Cisco IP Phone Table 22 Cisco IP Phone Troubleshooting Explanation Summary Cisco does not support connecting an IP phone to another IP Phone through the PC port Each IP Phone should connect directly to a switch port If phones are connected together in a line by using the PC port the phones do not work Connecting a Cisc...

Page 318: ... password settings before you can configure them If the administrator password is not set in common phone profile then user can modify the network settings Note Changing the telephone configuration The RxType and the TxType statistics show the codec that is used for a conversation between this Cisco IP Phone and the other device The values of these statistics should match If they do not verify tha...

Page 319: ...e following sections for troubleshooting information Cisco IP Phone Does Not Go Through the Normal Startup Process Problem When you connect a Cisco IP Phone to the network port the phone does not go through the normal startup process as described in the related topic and the phone screen does not display information Cause If the phone does not go through the startup process the cause may be faulty...

Page 320: ...es not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Phone Displays Error Messages Problem Status messages display errors during startup Solution While the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Display Status ...

Page 321: ...Control Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages Solution Intermittent network outages affect data and voice traffic differently Your network might be experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot re...

Page 322: ...appear to be powered up Solution In most cases a phone restarts if it powers up by using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up by using PoE and then connects to an external power supply Phone Cannot Connect to LAN Problem The physical connection to the LAN may be broken Solution Verify that the Ethernet connection to which the Ci...

Page 323: ...ay be a mismatch in the jitter configuration Solution Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity General Telephone Call Problems The following sections help troubleshoot general telephone call problems Phone Call Cannot Be Established Problem A user complains abo...

Page 324: ...some of the phone features ACD Call Information Missing Problem A call center phone does not see call information during a call Solution Check the phone configuration to determine if Call Information Enable is set to yes Check the Broadsoft server configuration to determine if the user s Device Profile is configured with Support Call Center MIME Type Phone Doesn t Show ACD Softkeys Problem The pho...

Page 325: ...apture a trace of the network traffic between the phone and Broadworks when the problem occurs When you have the trace contact TAC for further assistance An Emergency Call Doesn t Connect to Emergency Services Problem A user tries to place an emergency call but the call doesn t connect to the emergency services fire police or emergency services operator Solution Check the emergency call configurat...

Page 326: ...messages Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login successfully Phone Cannot Access BroadSoft Directory for XSI Problem The phone displays XSI directory access error Solution 1 Check Broadsoft server configuration for the user login and SIP credentials 2 Check error messages in syslog 3 Check information on the error on the phone screen 4 If HTTP...

Page 327: ...nization to sync DND or call forwarding status between the phone and the server set DND Enable or CFWD Enable to No in the XSI Line Service section from Voice Ext n Otherwise ensure that the XSI account settings are correctly configured Enable Feature Key Sync in Phone Feature Settings section from Voice Ext n This enables the phone to synchronize DND and call forwarding status with the server usi...

Page 328: ...P server does not have the correct set of locale and font files The font and locale files did not download successfully Solution Font files and locale files must be in the same directory On the phone web page select Admin Login Advanced Info Status and scroll to the Locale Download Package section to verify that the locale and font files downloaded successfully If they did not try the download aga...

Page 329: ...ct Info Debug Info Step 2 In the Problem Reports section click Generate PRT Step 3 Enter the following information in the Report Problem screen a Enter the date that you experienced the problem in the Date field The current date appears in this field by default b Enter the time that you experienced the problem in the Time field The current time appears in this field by default c In the Select Prob...

Page 330: ...ied as prt gen Troubleshooting Procedures These procedures can be used to identify and correct problems Check DHCP Settings Procedure Step 1 On the phone press Applications Step 2 Select Admin Settings Network Setup IPv4 Setup Step 3 Check the DHCP server field Check the DHCP option for enabled or disabled Step 4 Check the IP Address Subnet Mask and Default Router fields If you assign a static IP ...

Page 331: ...he TFTP server and for the Third Party Call Control You must also ensure that DNS is configured to do reverse lookups Additional Troubleshooting Information If you have additional questions about troubleshooting your phone go to the following Cisco website and navigate to the desired phone model https www cisco com cisco web psa troubleshoot html Cisco IP Phone 6800 Series Multiplatform Phones Adm...

Page 332: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 318 Phone Troubleshooting Additional Troubleshooting Information ...

Page 333: ...ever a person performs a phone restart Note The following table describes the ways to perform a basic reset You can reset a phone with any of these operations after the phone has started up Choose the operation that is applicable for your situation Table 23 Basic Reset Methods Explanation Action Operation Resets any user and network setup changes that you have made to the previously saved settings...

Page 334: ...tiplatform Phones the lights on the light strip and the line keys light up For Cisco IP Phone 6841 and 6851 Multiplatform Phones the lights on the headset button the speaker button and the handset flash Step 4 Press the 123456789 0 keys in sequence For Cisco IP Phone 6821 Multiplatform Phones when you press a key the lights on the line keys and the light strip flash For Cisco IP Phone 6841 and 685...

Page 335: ...To measure the voice quality of calls that are sent and received within the network Cisco IP Phones use these statistical metrics that are based on concealment events The DSP plays concealment frames to mask frame loss in the voice packet stream Concealment Ratio metrics Show the ratio of concealment frames over total speech frames An interval conceal ratio is calculated every 3 seconds Concealed ...

Page 336: ...r phone or wireless headset Check packet transmit TxCnt and packet receive RxCnt counters to verify that voice packets are flowing Conceal Ratio is near or at zero but the voice quality is poor Network impairment from packet loss or high jitter levels Average MOS LQK decreases may indicate widespread and uniform impairment Individual MOS LQK decreases may indicate bursty impairment Cross check the...

Page 337: ... other codecs the phone does not send the SIP Publish message Minimum Call Duration for Valid MOS Value MOS Complexity and Description Codec 10 seconds A minimum value of 4 1 indicates good voice quality Very low complexity Supports uncompressed 64 kbps digitized voice transmission at one to ten 5 ms voice frames per packet This codec provides the highest voice quality and uses the most bandwidth ...

Page 338: ...he phone As with all non weatherproof electronics liquids and powders can damage the components and cause failures When the phone is in sleep mode the screen is blank and the Select button is not lit When the phone is in this condition you can clean the screen as long as you know that the phone will remain asleep until after you finish cleaning View Phone Information Procedure To check the current...

Page 339: ...ction displays the device reboot history the five most recent reboot dates and times and a reason for the reboot Each field displays the reason for the reboot and a time stamp that indicates when the reboot took place For example Reboot Reason 1 08 13 14 06 12 38 User Triggered Reboot Reason 2 08 10 14 10 30 10 Provisioning Reboot Reason 3 08 10 14 10 28 20 Upgrade The reboot history displays in r...

Page 340: ...e can affect Cisco IP Phone voice and video quality and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack To reduce or eliminate any adverse effects to the phones schedule administra...

Page 341: ... i Capabilities Codecs i Codec N A Device Services VoiceService i Capabilities Codecs i EntryID N A Device Services VoiceService i Capabilities Codecs i PacketizationPeriod N A Device Services VoiceService i Capabilities Codecs i SilenceSuppression N A Device Services VoiceService i Capabilities DigitMap N A Device Services VoiceService i Capabilities DSCPCoupled N A Device Services VoiceService i...

Page 342: ...e i Capabilities SignalingProtocols N A Device Services VoiceService i Capabilities SIP N A Device Services VoiceService i Capabilities SIP EventSubscription N A Device Services VoiceService i Capabilities SIP Extensions N A Device Services VoiceService i Capabilities SIP ResponseMap N A Device Services VoiceService i Capabilities SIP Role N A Device Services VoiceService i Capabilities SIP TLSAut...

Page 343: ...werRingCount Device Services V oiceService i V oiceProfile i Line i CallingFeatures CallForwardUnconditionalEnable Device Services V oiceService i V oiceProfile i Line i CallingFeatures CallForwardUnconditionalNumber N A Device Services VoiceService i VoiceProfile i Line i CallingFeatures CallReturnEnable N A Device Services VoiceService i VoiceProfile i Line i CallingFeatures CallTransferEnable C...

Page 344: ...od N A Device Services VoiceService i VoiceProfile i Line i Codec TransmitSilenceSuppression Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCodec Second_Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCodec2 Third_Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO...

Page 345: ...o_Prefix_ i _ Device Services VoiceService i VoiceProfile i Line i SIP X_CISCO_DNSSRVAutoPrefix N A Device Services VoiceService i VoiceProfile i Line i Status N A Device Services VoiceService i VoiceProfile i Line i VoiceProcessing N A Device Services V oiceService i V oiceProfile i Line i V oiceProcessing EchoCancellationEnable N A Device Services VoiceService i VoiceProfile i Line i V oiceProce...

Page 346: ...ofile i SIP DSCPMark INVITE_Expires Device Services VoiceService i VoiceProfile i SIP InviteExpires N A Device Services VoiceService i VoiceProfile i SIP Organization Outbound_Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP OutboundProxy Outbound_Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP OutboundProxyPort Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP ...

Page 347: ...Services VoiceService i X_CISCO_SIP G729aCodecName G729b_Codec_Name Device Services VoiceService i X_CISCO_SIP G729bCodecName G722_Codec_Name Device Services VoiceService i X_CISCO_SIP G722CodecName G722 2_Codec_Name Device Services VoiceService i X_CISCO_SIP G7222CodecName iLBC_Codec_Name Device Services VoiceService i X_CISCO_SIP iLBCCodecName OPUS_Codec_Name Device Services VoiceService i X_CIS...

Page 348: ... Services VoiceService i X_CISCO_Regional Tones HoldingTone Conference_Tone Device Services VoiceService i X_CISCO_Regional Tones ConferenceTone Secure_Call_Indication_Tone Device Services VoiceService i X_CISCO_Regional Tones SecureCallIndicationTone Page_Tone Device Services VoiceService i X_CISCO_Regional Tones PageTone Alert_Tone Device Services VoiceService i X_CISCO_Regional Tones AlertTone ...

Page 349: ... Device Services VoiceService i X_CISCO_AttConsole Unit i Key N A Device Services VoiceService i X_CISCO_AttConsole Unit i Key i Unit_ i _Key_ i _ Device Services VoiceService i X_CISCO_AttConsole Unit i Key i Config N A Device Services VoiceService i X_CISCO_AttConsole Unit i NumberOfKey N A Device Services VoiceService i X_CISCO_PhoneSetting N A Device Services VoiceService i X_CISCO_PhoneSettin...

Page 350: ...ice Services VoiceService i X_CISCO_PhoneSetting SuppServices DNDServ Block_ANC_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices BlockANCServ Block_CID_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices BlockCIDServ Secure_Call_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices SecureCallServ Cfwd_All_Serv Device Services VoiceService i X_...

Page 351: ...oftkeys RingingKeyList Shared_Active_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys SharedActiveKeyList Shared_Held_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys SharedHeldKeyList PSK_1 Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys PSK1 PSK_2 Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys PSK2 P...

Page 352: ...ter LDAP_Display_Attrs Device Services VoiceService i X_CISCO_PhoneSetting LDAP DisplayAttrs LDAP_Number_Mapping Device Services VoiceService i X_CISCO_PhoneSetting LDAP NumberMapping N A Device Services VoiceService i X_CISCO_UserSetting Ringer_Volume Device Services VoiceService i X_CISCO_UserSetting RingerVolume Speaker_Volume Device Services VoiceService i X_CISCO_UserSetting SpeakerVolume Han...

Page 353: ... DeactivateBlockAnonymousCall Block_CID_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockCallerId Block_CID_Per_Call_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockCallerIdNextCall Cfwd_All_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateCallForwardAll Cfwd_Busy_Deact_Code Device Services VoiceService i X_CISCO_StarCode Deact...

Page 354: ...arCode UseOnlyCodecOPUS N A N A N A 1 We support such TR 069 configuration but no corresponding parameter on Web GUI N A 2 We support such TR 069 configuration but can only be set to Yes N A 3 i 0 G 711MuLaw i 1 G 711ALaw i 2 G 729a i 3 G 722 i 4 G 722 2 i 5 iLBC i 6 88xx iSAC 78xx OPUS i 7 OPUS 88xx N A 4 Only available on 8851 8861 8865 N A 5 This parameter is for global setting not per extensio...

Page 355: ...mentServer PeriodicInformTime N A Device ManagementServer ParameterKey N A Device ManagementServer ConnectionRequestURL N A Device ManagementServer ConnectionRequestUsername N A Device ManagementServer ConnectionRequestPassword N A Device GatewayInfo N A Device GatewayInfo ManufacturerOUI N A Device GatewayInfo ProductClass N A Device GatewayInfo SerialNumber N A Device Time Primary_NTP_Server Dev...

Page 356: ...ISCO_Language DictionaryServerScript Language_Selection Device X_CISCO_Language LanguageSelection Locale Device X_CISCO_Language Locale N A Device X_CISCO_XmlService XML_Password Device X_CISCO_XmlService Password XML_User_Name Device X_CISCO_XmlService UserName XML_Application_Service_Name Device X_CISCO_XmlService XMLAppServiceName XML_Application_Service_URL Device X_CISCO_XmlService XMLAppServ...

Page 357: ...SCO_EnableWebAdminAccess Host_Name Device X_CISCO_HostName Domain Device X_CISCO_Domain Upgrade_Error_Retry_Delay Device X_CISCO_UpgradeErrorRetryDelay Upgrade_Rule Device X_CISCO_UpgradeRule Profile_Rule Device X_CISCO_ProfileRule User_Configurable_Resync Device X_CISCO_UserConfigurableResync HTTP_Report_Method Device X_CISCO_HTTPReportMethod CWMP_V1 2_Support Device X_CISCO_CWMPV1dot2Support Cis...

Page 358: ...Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide 344 TR 069 Parameter Comparison TR 069 Parameter Comparison ...

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