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The speed is particularly slow. 

 

 

Ensure there is adequate coverage throughout 

the building. 

 

We recommend one access point for every 
1000 sq ft for adequate 5 GHz coverage. 

 

The placement of the access point can have a 

significant impact on performance as well as 
the nearby materials. The following materials 

can cause issues with reflecting or absorbing 

radio frequencies: 

 

Type of Barrier 

Interference Potential 

Wood 

Low 

Synthetic material 

Low 

Glass 

Low 

Water 

Medium 

Bricks 

Medium 

Marble 

Medium 

Plaster 

High 

Concrete 

High 

Bulletproof glass 

High 

Metal 

Very high 

 
The following are sources of interference that can 

affect Wi-Fi performance: 

 

Microwave ovens. 

 

Power sources 

 breaker boxes, etc. 

 

Cordless home phones. 

 

Wireless video transmitters. 

 

Wireless speakers. 

 

Poorly shielded cabling. 

The access point will not turn on. 

 

Most issues occur when the access point is 
used with PoE. 

 

Ensure the router or switch is capable of 

providing PoE. Some devices only support PoE 
on specific ports. 

 

Faulty cabling or bad terminations can cause 

issues with PoE. Try plugging the access point 
directly into the router or switch with a short 

cable. 

 

CIS routers and switches provide more stable 
PoE when the port is set to 

“Forced On”. 

Review the user manuals for instructions. 

 

 

 

Summary of Contents for WAP XL

Page 1: ...CIS WAP XL User Manual...

Page 2: ...ns 6 Wall Mount 6 Ceiling Mount 7 Low Voltage Mounting Brackets 8 Quick Setup 9 Accessing the Web Interface 10 The Status Page 10 Setting the Access Point s Identity 11 Undo Redo 12 Show Hide Password...

Page 3: ...Standalone Mode 21 Setting the Wi Fi Password for Standalone Access Points 22 Enabling the Guest Network on Standalone Access Points 23 To change the password click the Security Profiles tab in the Wi...

Page 4: ...range Link it to the Wi Fi manager and control it with your CIS router just like our other access points Package Contents AP PoE Injector DC Adapter Mounting Ceiling Plate Screw Kit Metal Strap Bracke...

Page 5: ...s connected Indicates activity PoE Lights up when PoE is passed through on Ether2 Power bottom Lights up when the access point is powered Buttons Center button Press to enable and disable the LEDs on...

Page 6: ...low voltage mounting brackets Wall Mount 1 Drill two 4 5 5mm holes 2 Insert the plastic anchors 3 Place the mount on the wall 4 Secure the mount with screws 1 Plug the Ethernet cable into Ether1 2 Mov...

Page 7: ...ing panel 4 Align the access point mount with the screw holes 5 Use the screws to tighten the mount to the plate 1 Thread the ethernet cable through the hole in the metal plate 2 Insert the ethernet c...

Page 8: ...rip to the low voltage gang box using the included screws Attach the mounting bracket to the metal strip using the flathead screws Connect the ethernet cable to Ether1 of the access point Slide the ac...

Page 9: ...ct an additional access point or device to Ether2 The port is bridged meaning it acts like a switch port If the connected device supports passive PoE it will be passed through to it 3 The access point...

Page 10: ...the Leases tab 3 Enter the IP address of the access point in the address bar of your web browser 4 To login use the default credentials cis and integration as the password 5 Integrators may use the Ge...

Page 11: ...ed to identify your device on the network Troubleshooting will become easier when you set the identity correctly Set the identity of the access point based on its location E g Basement The Identity se...

Page 12: ...electing the Hide Passwords button in the left toolbar will toggle the displaying of passwords related to Wi Fi Hotspot and more Rebooting the Device If you are having ongoing issues with your network...

Page 13: ...password to increase the security of the device Enter the old password in the top field and a secure password in the new and confirm password fields Setting the Time Zone You can find the Clock setti...

Page 14: ...address assigned to your access point from the router CIS recommends creating a DHCP reservation for access points and other network infrastructure devices Renewing the IP Address Once you ve clicked...

Page 15: ...urself If it is outside of these ranges you must call CIS to have a route created on the access point Available address ranges 172 16 1 0 24 10 100 1 0 24 192 168 1 0 24 192 168 0 0 24 Check the Enabl...

Page 16: ...16 Once the static IP aSddress is set disable the DHCP client Go to IP DHCP Client and click on the entry Click on the small D button to disable it...

Page 17: ...will be propagated to all CIS access points on the network Linking CIS Access Points to the Wi Fi Manager Select the Wireless section in the left toolbar Under the WiFi Interfaces tab select Wi Fi Ma...

Page 18: ...the left toolbar The active Wi Fi radios will be displayed If you select the WiFi Access points tab you ll be able to view the identity MAC address and other information of the individual access poin...

Page 19: ...twork Enter the name of the SSID in the field Copy and paste the SSID so that the 5GHz network has the same SSID Changing the Wi Fi Password of Managed Access Points Select the Wi Fi Password tab Clic...

Page 20: ...ick on the network you d like to set the password for then enter the passphrase in the box below It is highly recommended you use only WPA2 PSK for security purposes WPA is vulnerable to password crac...

Page 21: ...ts as standalone units Setting the SSID Select the Wireless tab from the left toolbar You can view the networks under the WiFi interfaces tab The 2 4 and 5 GHz bands have their own separate networks y...

Page 22: ...lick on the default network to change the password and security settings Enter the password in the WPA2 Pre Shared Key field CIS recommends you leave WPA PSK disabled as it is a vulnerable protocol If...

Page 23: ...Wireless section Enable both the 2 4 and 5 GHz networks Devices in the guest network will receive different IP addresses and will be isolated from clients on the main network Change the SSID by clicki...

Page 24: ...traffic flow and more Setting up the Access Point as a Repeater In the Wireless section select the WiFi Interfaces tab Click on Setup Repeater Display the SSID field by clicking the down arrow next to...

Page 25: ...e toolbar then enable it UPnP has implications on the security of the device and it is recommended you leave it disabled unless required Ping Ping uses Internet Control Message Protocol ICMP echo mess...

Page 26: ...ations and enter 10 100 1 0 24 as the address range You may have multiple interfaces and address ranges depending on your configuration Most use a 24 network size Wireless Scanner You can use the acce...

Page 27: ...range of the access point Temporarily disable all access points except the one closest to the device Some devices have issues with multiple access points with the same SSID If this is the case contact...

Page 28: ...Bulletproof glass High Metal Very high The following are sources of interference that can affect Wi Fi performance Microwave ovens Power sources breaker boxes etc Cordless home phones Wireless video...

Page 29: ...bused modified or disassembled Products to be repaired under this warranty must be returned to Custom Integration Solutions or a designated service center with prior notification and an assigned retur...

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