Cincoze DS-1200 Series, User Manual

Page: 6 / 137

DS-1200 Series Rugged Embedded Computer
| User’s Manual
CN-TB-QP22-44_V1.0
6
Product Warranty Statement
Warranty
Cincoze products are warranted by Cincoze Co., Ltd. to be free from defect in materials and
workmanship for 2 years from the date of purchase by the original purchaser.
During the warranty period, we shall, at our option, either repair or replace any product that proves to
be defective under normal operation.
Defects, malfunctions, or failures of the warranted product caused by damage resulting from natural
disasters (such as by lightening, flood, earthquake, etc.), environmental and atmospheric disturbances,
other external forces such as power line disturbances, plugging the board in under power, or incorrect
cabling, and damage caused by misuse, abuse, and unauthorized alteration or repair, and the product
in question is either software, or an expendable item (such as a fuse, battery, etc.), are not warranted.
RMA
Before sending your product in, you will need to fill in Cincoze RMA Request Form and obtain a RMA
number from us. Our staff is available at any time to provide you with the most friendly and immediate
service.
◼
RMA Instruction
⚫
Customers must fill in Cincoze Return Merchandise Authorization (RMA) Request Form and
obtain a RMA number prior to returning a defective product to Cincoze for service.
⚫
Customers must collect all the information about the problems encountered and note anything
abnormal and describe the problems on the “Cincoze Service Form” for the RMA number apply
process.
⚫
Charges may be incurred for certain repairs. Cincoze will charge for repairs to products whose
warranty period has expired. Cincoze will also charge for repairs to products if the damage
resulted from acts of God, environmental or atmospheric disturbances, or other external forces
through misuse, abuse, or unauthorized alteration or repair. If charges will be incurred for a
repair, Cincoze lists all charges, and will wait for customer’s approval before performing the
repair.
⚫
Customers agree to insure the product or assume the risk of loss or damage during transit, to
prepay shipping charges, and to use the original shipping container or equivalent.
⚫
Customers can be send back the faulty products with or without accessories (manuals, cable,
etc.) and any components from the system. If the components were suspected as part of the
problems, please note clearly which components are included. Otherwise, Cincoze is not
responsible for the devices/parts.
⚫
Repaired items will be shipped along with a "Repair Report" detailing the findings and actions
taken.
Limitation of Liability
Cincoze’ liability arising out of the manufacture, sale, or supplying of the product and its use, whether
based on warranty, contract, negligence, product liability, or otherwise, shall not exceed the original
selling price of the product. The remedies provided herein are the customer’s sole and exclusive
remedies. In no event shall Cincoze be liable for direct, indirect, special or consequential damages
whether based on contract of any other legal theory.