20
FAQ
Failed to connect to the WiFi
Check whether the WiFi Indicator on the Hub has stopped flashing
If the WiFi Indicator stops flashing and the Hub cannot be controlled from the App,
please make sure that your local WiFi network is available and working properly.
Check that the WiFi name and password are correct.
Connect to a 2.4G WiFi network instead of 5G
Check that the Power Adapter is connected to the Hub.
Re-linking the Hub to the Router again by following the steps on App
The WiFi indicator and the status indicator are on, but I can’t control the alarm by
App
Check that your smartphone is connected to a WiFi network.
Wait a few minutes to see if the WiFi indicator and the status indicator start
flashing. If they do, your local WiFi network is not stable. Make sure that the Hub
is located in an area with good WiFi coverage and then re-pair with your local WiFi
network.
No response from the Hub when a Sensor is triggered
The Sensor is not within range of the Hub.
Check that the Sensor has been successfully paired to the Hub: Press any Button on
the Remote Control, arm the system and separate the transmitter from the Magnet
or press the Test Button on the Motion Detector. You can re-pair the Sensor to the
Hub by following the instructions in the App – [Accessory Setting].
I can’t Arm or Home Arm (Part Arm) my alarm by App
If the alarm has been triggered and hasn’t been disarmed and any Arm or Home
Arm operations will be refused to respond. In event of Operation Failure first disarm
the system and then try again.
