Addressing
Terra User Manual
89
020-102838-10 Rev. 1 (05-2020)
Copyright
©
2020 Christie Digital Systems USA Inc. All rights reserved.
To unlock a user account:
1.
Login as an administrator.
2.
From the Users tab, locate the blocked user and click
Reset
associated with the user name to
reset the password.
3.
Respond to the confirmation dialog.
4.
Enter and confirm the new password and click
OK
.
5.
Send the new password to the user.
Unlock the Service Account
If the default Service account is the only account with administrative privileges and it gets locked, a
special procedure must be used to unlock it. The password is reset to the default password (service).
This procedure should only be used to regain access to the Controller when all
administrative accounts are locked.
1.
Connect a keyboard to the Controller using a USB port.
2.
Using the keyboard, type
resetpassword
and press Enter.
The OLED display on the front of the Controller displays
Password Reset
for 10 seconds.
3.
Disconnect the keyboard.
4.
Login to Terra Manager and reset the default password for the service account. Refer to
Change Password for Service (Default) Account
, page
