IRIS Touch
Engineering Manual Version 1.4 Page 29 of 40
Trouble Reporting
Trouble reporting allows setup of the reporting of communication faults via relays or
SMS and making diagnostic calls over an IP communication path (Ethernet or 3G/GPRS).
The remote diagnostic call allows an outbound TCP/IP call using TCP/IP port number 51292 to a senior technician
with a PC/laptop running the IRIS Toolbox software. This will then allow them to check setup and run diagnostics
remotely to investigate any issues.
Below is a breakdown of these individual setup options:
Via Relays
It is possible
to enable or disable the IRIS Touch dialler toggling the state of the relays to
indicate communication path failures. This is intended to signal failures back to the panel
inputs so the site has local indication of a communication failure (for EN standards). The
IRIS Touch dialler allows the selection of which relay is to be used for the poll fail
indication or communication path fail.
If you click on the box you can toggle through which relay you wish to assign for this fault report and note the same
relay can be used for multiple path fault indication.
The option for ‘Fault’ reporting allows reporting of system fault indications via the selected relay, for a list of these
faults please check the
Section 9 “Trouble Reporting”
.
Via SMS
The IRIS Touch dialler can send SMS messages to indicate communication / line faults via
the GSM/3G network.
There are 4 SMS phone number that can be set up for sending SMS messages, for line
fail/restore reporting.
Diag Call IP addr
This menu allows the IP address of the PC/laptop running the IRIS Toolbox software to be
entered in order to make an outbound TCP/IP diagnostics call for remote diagnostics.
Diagnostic Call
This option allows you to make a diagnostics call back to the IP address entered above
for remote diagnostics to the IRIS Toolbox software.
On first entry this will show the one time password for this remote connection which
may need to be passed on to the operator of the IRIS Toolbox software.
Press the ‘Diagnostic Call’ button once the password has been passed onto the operator and they are ready to
receive the call.
