10
Returns & Replacements
Try the ChillX AutoEgg self-cleaning litter box in your home. If you or your
cats are not completely satisfied for any reason, return or replace it
within
30 days from the purchase date
for a full refund. Please note that the
re-
conditioned unit is not eligible for a refund
, but we stand behind with the
same 12-month warranty as our new products.
Please note that you are
responsible for return shipping costs
.
To return the AutoEgg, please make sure the AutoEgg is
clean
(which allows
us to extend the lifespan of our products and support local rescues and
shelters) and
carefully packed in the original carton and packaging ma-
terials
to avoid damage during shipment.
10%-25% cleaning fee
will be deducted if it’s
not thoroughly cleaned
.
You
must obtain an RMA
(Return Merchandise Authorization) number. We
do not accept responsibility for return shipments without an RMA number. To
request one, contact us with your
order number
and
reason
at
support@
chillx.co
.
One Year Non-Transferable Limited Warranty
What Is Covered
We cover labor and parts for the
first year
of ownership from the purchase
date. We warrant to the
original retail purchaser
and no other purchaser or
subsequent owner that the product, when
subjected to normal and proper
residential use
, will be free from defects in material or workmanship for a
period of one year from the purchase date.
What Is Excluded
Accidental damage due to
cat or dog scratches, chewing, urination, li-
ghtning damage, neglect, alteration, misuse, and mis-repair
are
not
covered
under our warranty. We do not provide refunds, replacements, or
upgrades for change of mind or any other reason outside of these warranty
terms.
After the expiration of the warranty period, the user can still receive
paid
repair services provided by the company.
Any claim made under this warranty should be made directly to the company
on Facebook Messenger (@chillx.co) or by email at [email protected].
Support
