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Why did my new AutoEgg come with existing log? Is it a used unit?
Your unit is
brand new
. We test and record data one or two times in the
factory for quality control purposes.
What if my cat is reluctant to use the AutoEgg?
We recommend that you place the AutoEgg in the
same location
as your
previous litter box. You can leave the old litter box near the AutoEgg for a
short time. You can start by taking
a cup of litter from the old litter box
and adding it to the clean litter in the AutoEgg.
Why won’t my AutoEgg perform automatic self-cleaning?
1. Check your cat’s weight. The automatic cleaning after each excretion only
works for cats
above 2 kg (4.4 lb.)
. *If you have a kitten that weighs less
than 4.4 lbs, power on your AutoEgg, then place any object above 4.4 lbs
for 15 seconds to activate the four-time automatic cleaning throughout the
day.
2. Make sure the AutoEgg is placed on a
hard and flat surface
, is not tou-
ching a wall or other objects, and is a safe distance from air vents.
3. Make sure to unplug and re-plug the power cord to reset the weight sen-
sors whenever after you touch the AutoEgg (
add litter, move the AutoE-
gg, or enclose the hood, etc
).
4. Check the two rake position limit triggers to make sure they are
clickable
.
5. Check that the cleaning mode is set to “Automatic” and not “Manual” in
the settings menu.
6. Press the “Sensor” button in the settings to reset the weight sensors.
Why is the touchscreen unresponsive?
1. There may be some
litter stuck in the display panel
. Use a needle, thin
strip of plastic, or a thin toothpick to remove the litter from the perimeter
of the screen.
2. Then, gently
press down on the four corners
of the screen panel until
the touchscreen functionality returns.
Frequently Asked Questions
