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Chevrolet EXPRESS - 2011, Manual

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Chevrolet EXPRESS - 2011 Manual Download Page 421

Black plate (11,1)

Chevrolet Express Owner Manual - 2011

INDEX

i-11

Towing

Driving Characteristics . . . . . . . .9-46
Equipment . . . . . . . . . . . . . . . . . . . .9-54
General Information . . . . . . . . . .9-46
Recreational Vehicle . . . . . . . . 10-93
Trailer . . . . . . . . . . . . . . . . . . . . . . . .9-50
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-93

Trailer

Tow Mirrors . . . . . . . . . . . . . . . . . . .2-15

Trailer Towing . . . . . . . . . . . . . . . . . 9-50
Transmission

Automatic . . . . . . . . . . . . . . . 9-25, 9-28
Fluid, Automatic . . . . . 10-13, 10-16
Messages . . . . . . . . . . . . . . . . . . . .5-41

Transportation Program,

Courtesy . . . . . . . . . . . . . . . . . . . . 13-11

Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Turn and Lane-Change

Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-5

U

Uniform Tire Quality

Grading . . . . . . . . . . . . . . . . . . . . . 10-72

Using this Manual . . . . . . . . . . . . . . . . iv

V

Vehicle

Canadian Owners . . . . . . . . . . . . . . .iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Identification

Number (VIN) . . . . . . . . . . . . . . .12-1

Load Limits . . . . . . . . . . . . . . . . . . .9-12
Messages . . . . . . . . . . . . . . . . . . . .5-33
Personalization . . . . . . . . . . . . . . .5-42

Vehicle (cont.)

Reminder Messages . . . . . . . . . .5-41
Remote Start . . . . . . . . . . . . . . . . . . 2-5
Security . . . . . . . . . . . . . . . . . . . . . .2-13
Towing . . . . . . . . . . . . . . . . . . . . . . 10-93

Vehicle Care

Tire Pressure . . . . . . . . . . . . . . . 10-60

Vehicle Identification

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . .12-1

Ventilation, Air . . . . . . . . . . . . . . . . . . 8-6
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Voltmeter Gauge . . . . . . . . . . . . . . 5-16

Summary of Contents for EXPRESS - 2011

Page 1: ...s Gauges and Indicators 5 11 Information Displays 5 28 Vehicle Messages 5 33 Vehicle Personalization 5 42 Lighting 6 1 Exterior Lighting 6 1 Interior Lighting 6 5 Lighting Features 6 7 Infotainment Sy...

Page 2: ...neral Information 11 1 Scheduled Maintenance 11 3 Recommended Fluids Lubricants and Parts 11 8 Maintenance Records 11 11 Technical Data 12 1 Vehicle Identification 12 1 Vehicle Data 12 2 Customer Info...

Page 3: ...e to confirm each of the features found on your vehicle For vehicles first sold in Canada substitute the name General Motors of Canada Limited for Chevrolet Motor Division wherever it appears in this...

Page 4: ...injury or death WARNING These mean there is something that could hurt you or other people Notice This means there is something that could result in property or vehicle damage This would not be covered...

Page 5: ...r Conditioning Antilock Brake System ABS g Audio Steering Wheel Controls or OnStar Brake System Warning Light Charging System I Cruise Control B Engine Coolant Temperature O Exterior Lamps Fog Lamps F...

Page 6: ...Black plate 6 1 Chevrolet Express Owner Manual 2011 vi Introduction 2 NOTES...

Page 7: ...ag 1 8 Mirror Adjustment 1 9 Steering Wheel Adjustment 1 10 Interior Lighting 1 11 Exterior Lighting 1 12 Windshield Wiper Washer 1 13 Climate Controls 1 14 Transmission 1 16 Vehicle Features Radio s...

Page 8: ...Black plate 2 1 Chevrolet Express Owner Manual 2011 1 2 In Brief Instrument Panel...

Page 9: ...ion Control on page 6 5 Dome Lamp Override See Dome Lamps on page 6 6 K Cruise Control on page 9 37 If Equipped Fast Idle System If Equipped See the Duramax diesel supplement for more information L St...

Page 10: ...all remaining doors Press j to unlock only the cargo doors Press Q to lock all doors Lock and unlock feedback can be personalized Press L and release to locate the vehicle Press L and hold for more t...

Page 11: ...ing lamps turn off Turn on the hazard warning flashers Turn the ignition on and then back off See Remote Vehicle Start on page 2 5 Door Locks Manual Door Locks Lock and unlock the door from the outsid...

Page 12: ...the controls are located on each of the side doors The driver door also has a control to operate the front passenger window Press or pull up on the switch to lower or raise the window See Power Windo...

Page 13: ...Adjustment on page 3 3 Reclining Seatbacks To recline the seatback 1 Lift the lever on the inboard side of the seat 2 Move the seatback to the desired position and then release the lever to lock the s...

Page 14: ...nt panel has one of the switches pictured in the following illustrations the vehicle has an airbag on off switch that you can use to manually turn on or off the right front passenger airbag United Sta...

Page 15: ...y moving the mirror up and down or left to right so you can see a little of the side of your vehicle and have a clear view of objects behind you Vehicles with outside power mirrors have controls locat...

Page 16: ...behind the vehicle Adjust the mirror to avoid glare from the headlamps behind Push the tab located at the base of the mirror forward for daytime use and pull it for nighttime use See Manual Rearview M...

Page 17: ...n whether a door is opened or closed E DOME OFF This button is located above the instrument panel brightness knob Press the button in and the dome lamps remain off when a door is opened Press the butt...

Page 18: ...osition only works for vehicles that are shifted into the P Park position AUTO Automatically turns on the headlamps parking lamps taillamps instrument panel lights and license plate lamps Turns on the...

Page 19: ...column 8 Use for a single wiping cycle 6 Use to adjust the delay time between wipes Turn the band up or down for more frequent wipes or less frequent wipes d Slow wipes a Fast wipes 9 Use to turn the...

Page 20: ...ss Owner Manual 2011 1 14 In Brief Climate Controls The vehicle s heating cooling and ventilation can be controlled with these systems Vehicles Without Air Conditioning A Fan Control B Temperature Con...

Page 21: ...15 Vehicles With Air Conditioning A Fan Control B Temperature Control C Air Delivery Mode Control D Rear Window Defogger See Climate Control Systems on page 8 1 See Rear Heating System on page 8 3 If...

Page 22: ...of gears To use this feature do the following 1 Move the shift lever to M Manual Mode 2 Press the plus minus buttons located on the steering column shift lever to select the desired range of gears fo...

Page 23: ...radio station frequency and the time While the ignition is off press this button to display the time Press to display additional text information related to the current FM RDS station or MP3 song A c...

Page 24: ...ng the Clock To set the time and date for the Radio with CD MP3 1 Press H and the HR MIN MM DD YYYY hour minute month day and year displays 2 Press the softkey located below any one of the tabs that y...

Page 25: ...can be used in the vehicle Not all phones will support all functions For more information visit www gm com bluetooth For more information see Bluetooth on page 7 23 Steering Wheel Controls For vehicl...

Page 26: ...equipment such as a cell phone or an MP3 player The vehicle may have two accessory power outlets located on the instrument panel Remove the cover to access and replace when not in use See Power Outlet...

Page 27: ...re The TPMS does not replace normal monthly tire maintenance It is the driver s responsibility to maintain correct tire pressures See Tire Pressure Monitor System on page 10 62 Engine Oil Life System...

Page 28: ...ce Roadside Assistance Program U S 1 800 243 8872 TTY Users U S 1 888 889 2438 Canada 1 800 268 6800 Mexico 01 800 466 0800 As the owner of a new Chevrolet you are automatically enrolled in the Roadsi...

Page 29: ...or Hands Free Calling and Turn by Turn Navigation Automatic Crash Response Emergency Services Crisis Assist Stolen Vehicle Assistance Vehicle Diagnostics Remote Door Unlock Roadside Assistance Turn by...

Page 30: ...to you such as hills tall buildings tunnels weather electrical system design and architecture of the vehicle damage to important parts of the vehicle in a crash or wireless phone network congestion or...

Page 31: ...Automatic Door Locks 2 8 Lockout Protection 2 9 Safety Locks 2 9 Doors Side Door 60 40 Swing Out 2 10 Sliding Door 2 11 Rear Doors 2 12 Vehicle Security Vehicle Security 2 13 Immobilizer 2 13 Immobili...

Page 32: ...mith can use to make new keys Store this information in a safe place not in the vehicle See your dealer if a replacement key or additional key is needed Notice If the keys get locked in the vehicle it...

Page 33: ...ter DIC the parking lamps flash once to indicate locking has occurred The horn may chirp when Q is pressed again within five seconds See Vehicle Personalization on page 5 42 for additional information...

Page 34: ...tters programmed to the vehicle will work If a transmitter is lost or stolen a replacement can be purchased and programmed through your dealer When the replacement transmitter is programmed to the veh...

Page 35: ...you to start the engine from outside the vehicle It may also start the vehicle s heating or air conditioning systems See Climate Control Systems on page 8 1 for additional information Laws in some loc...

Page 36: ...start insert and turn the key to ON RUN to drive the vehicle After a remote start the engine will automatically shut off after 10 minutes unless a time extension has been done or the key is inserted i...

Page 37: ...not locked Continued WARNING Continued So all passengers should wear safety belts properly and the doors should be locked whenever the vehicle is driven Young children who get into unlocked vehicles m...

Page 38: ...yed Locking When locking the doors with the power lock switch and a door open the doors will lock five seconds after the last door is closed You will hear three chimes to signal that the delayed locki...

Page 39: ...e is disabled Safety Locks Security locks are located on the front portion of the 60 40 side swing out door or the side sliding door 60 40 Swing Out Side Door Driver Side Shown Passenger Side Similar...

Page 40: ...r from the inside pull the handle toward you and push the door open To open the rear portion of a 60 40 door from the outside pull the handle on the side of the rear door and pull the door toward you...

Page 41: ...the rear of the vehicle and slide the door open To close the sliding side door from the outside use the handle to slide the door toward the front of the vehicle When the door is closed it will be flu...

Page 42: ...ng children who get into unlocked vehicles may be unable to get out A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke Always lock the vehicle whe...

Page 43: ...nd error method to start the vehicle will be discouraged because of the high number of electrical key codes If the engine does not start and the security message comes on the key may have a damaged tr...

Page 44: ...at the security message went on due to how quickly the key is programmed 5 Repeat Steps 1 through 4 if additional keys are to be programmed If you lose or damage a PASS Key III key see your dealer or...

Page 45: ...es with towing mirrors can be adjusted manually for a clear view of the objects behind you On the lower portion of each mirror there is an auxiliary convex mirror that can be adjusted manually to prov...

Page 46: ...ual Rearview Mirror Hold the inside rearview mirror in the center to move it for a clearer view behind the vehicle Adjust the mirror to avoid glare from the headlamps behind Push the tab forward for d...

Page 47: ...controls or even make the vehicle move The windows will function and they could be seriously injured or killed if caught in the path of a closing window Do not leave keys in a vehicle with children W...

Page 48: ...en the window part way lightly tap the switch until the window is at the desired position Swing Out Windows Side Swing Out Window To open the side door swing out window pull up on the latch at the edg...

Page 49: ...For passenger vans use only ETG glass approved for the vehicle for replacement when damaged The following table shows laminated glass location based on vehicle model and options Vehicle Configuration...

Page 50: ...Black plate 20 1 Chevrolet Express Owner Manual 2011 2 20 Keys Doors and Windows 2 NOTES...

Page 51: ...irbag Inflate 3 28 What Makes an Airbag Inflate 3 30 How Does an Airbag Restrain 3 30 What Will You See After an Airbag Inflates 3 31 Airbag On Off Switch 3 32 Passenger Sensing System 3 35 Servicing...

Page 52: ...t WARNING You can lose control of the vehicle if you try to adjust a manual driver seat while the vehicle is moving The sudden movement could startle and confuse you or make you push a pedal when you...

Page 53: ...icle if you try to adjust a manual driver seat while the vehicle is moving The sudden movement could startle and confuse you or make you push a pedal when you do not want to Adjust the driver seat onl...

Page 54: ...do their job when reclined like this The shoulder belt cannot do its job because it will not be against your body Instead it will be in front of you In a crash you could go into it receiving neck or...

Page 55: ...fety belt 2 Locate the pins On a three passenger seat there are two pins on the inboard sides of the rear seats Three Passenger Seat Shown The left side pin has a gray cap with a black L marked on it...

Page 56: ...st inside the side door For the last row of seats stow the safety belt latch plate on the clip at the window trim Reinstalling the Rear Seats WARNING A seat that is not locked into place properly can...

Page 57: ...ns with the base On a three passenger seat the pin with the black cap marked R must be installed on the right side and the pin with the gray cap marked L on the left side On a four passenger seat the...

Page 58: ...he vehicle You and your passenger s can be seriously injured or killed In the same crash you might not be if you are buckled up Always fasten your safety belt and check that your passenger s are restr...

Page 59: ...In many of them people who buckle up can survive and sometimes walk away Without safety belts they could have been badly hurt or killed After more than 40 years of safety belts in vehicles the facts a...

Page 60: ...ess Owner Manual 2011 3 10 Seats and Restraints Get it up to speed Then stop the vehicle The rider does not stop The person keeps going until stopped by something In a real vehicle it could be the win...

Page 61: ...belt A You could be whether you are wearing a safety belt or not But your chance of being conscious during and after an accident so you can unbuckle and get out is much greater if you are belted And...

Page 62: ...afety Belts Properly This section is only for people of adult size Be aware that there are special things to know about safety belts and children And there are different rules for smaller children and...

Page 63: ...belt would apply force on your abdomen This could cause serious or even fatal injuries The shoulder belt should go over the shoulder and across the chest These parts of the body are best able to take...

Page 64: ...much protection this way WARNING You can be seriously hurt if the lap belt is too loose In a crash you could slide under the lap belt and apply force on your abdomen This could cause serious or even f...

Page 65: ...nes This could cause serious internal injuries Always buckle the belt into the buckle nearest you Q What is wrong with this A The belt is over an armrest WARNING You can be seriously injured if the be...

Page 66: ...you wear the shoulder belt under your arm In a crash your body would move too far forward which would increase the chance of head and neck injury Also the belt would apply too much force to the ribs w...

Page 67: ...ry You might also slide under the lap belt The belt force would then be applied right on the abdomen That could cause serious or fatal injuries The shoulder belt should go over the shoulder and across...

Page 68: ...w see Seats in the Index 2 Pick up the latch plate and pull the belt across you Do not let it get twisted The lap shoulder belt may lock if you pull the belt across you very quickly If this happens le...

Page 69: ...the latch plate up the safety belt webbing when the safety belt is not in use The latch plate should rest on the stitching on the safety belt near the guide loop on the side wall Before a door is clos...

Page 70: ...Vehicle Load Limits on page 9 12 to locate the certification label which contains the GVWR Although the safety belt pretensioners cannot be seen they are part of the safety belt assembly They can hel...

Page 71: ...rovide added safety belt comfort for older children who have outgrown booster seats and for some adults When installed and properly adjusted the comfort guide positions the shoulder belt away from the...

Page 72: ...injured The shoulder belt should go over the shoulder and across the chest These parts of the body are best able to take belt restraining forces 4 Buckle position and release the safety belt as descr...

Page 73: ...o in to order it take the heaviest coat you will wear so the extender will be long enough for you To help avoid personal injury do not let someone else use it and use it only for the seat it is made t...

Page 74: ...death in a crash To help make sure the safety belt systems are working properly after a crash have them inspected and any necessary replacements made as soon as possible After a minor crash replaceme...

Page 75: ...hird row outboard passenger position passenger van equipped with a hinged door All of the airbags in the vehicle will have the word AIRBAG embossed in the trim or on an attached label near the deploym...

Page 76: ...ows in seating positions with roof rail airbags WARNING Children who are up against or very close to any airbag when it inflates can be seriously injured or killed Airbags plus lap shoulder belts offe...

Page 77: ...wheel If the vehicle has one the right front passenger airbag is in the instrument panel on the passenger side Driver Side Shown Passenger Side Similar If the vehicle is a cargo or passenger van with...

Page 78: ...causing severe injury or even death The path of an inflating airbag must be kept clear Do not put anything between an occupant and an airbag and do not attach or put anything on the steering wheel hu...

Page 79: ...ge airbags See Passenger Airbag Status Indicator on page 5 20 or Passenger Sensing System on page 3 35 If the GVWR Gross Vehicle Weight Rating of the vehicle is 3 855 kg 8 500 lb or above the vehicle...

Page 80: ...e first second and third rows if equipped See Where Are the Airbags on page 3 27 for more information How Does an Airbag Restrain In moderate to severe frontal or near frontal collisions even belted o...

Page 81: ...ing trouble To avoid this everyone in the vehicle should get out as soon as it is safe to do so If you have breathing problems but cannot get out of the vehicle after an airbag inflates then get fresh...

Page 82: ...le has a crash sensing and diagnostic module which records information after a crash See Vehicle Data Recording and Privacy on page 13 17 and Event Data Recorders on page 13 18 Let only qualified tech...

Page 83: ...2 sometimes must ride in the front because no space is available in the rear seat s of my vehicle or The child has a medical condition which according to the child s physician makes it necessary for t...

Page 84: ...on to remind you that the airbag is off See Airbag On Off Light on page 5 18 The right front passenger airbag will remain off until you turn it back on again WARNING If the airbag readiness light ever...

Page 85: ...rontal airbag is now enabled and may inflate See Airbag On Off Light on page 5 18 for more information Passenger Sensing System If the instrument panel has one of the indicators pictured in the follow...

Page 86: ...sensors that are part of the right front passenger seat The sensors are designed to detect the presence of a properly seated occupant and determine if the right front passenger frontal airbag should...

Page 87: ...signed to turn off the right front passenger frontal airbag if The right front passenger seat is unoccupied The system determines that an infant is present in a rear facing infant seat The system dete...

Page 88: ...icator is lit 1 Turn the vehicle off 2 Remove the child restraint from the vehicle 3 Remove any additional items from the seat such as blankets cushions seat covers seat heaters or seat massagers 4 Re...

Page 89: ...position for two to three minutes after the on indicator is lit This allows the system to detect that person and then enable the right front passenger frontal airbag Additional Factors Affecting Syst...

Page 90: ...ffect how the vehicle should be serviced There are parts of the airbag system in several places around the vehicle Your dealer and the service manual have information about servicing the vehicle and t...

Page 91: ...sensing system may not operate properly if the original seat trim is replaced with non GM covers upholstery or trim or with GM covers upholstery or trim designed for a different vehicle Any object su...

Page 92: ...regularly scheduled maintenance or replacement Make sure the airbag readiness light is working See Airbag Readiness Light on page 5 18 for more information Notice If an airbag covering is damaged ope...

Page 93: ...eight and height limitations for that booster Use a booster seat with a lap shoulder belt until the child passes the fit test below Sit all the way back on the seat Do the knees bend at the seat edge...

Page 94: ...rnal injuries in a crash Also see Rear Safety Belt Comfort Guides under Lap Shoulder Belt on page 3 18 According to accident statistics children and infants are safer when properly restrained in a chi...

Page 95: ...aring the lap shoulder belt properly In a crash the child would not be restrained by the shoulder belt The child could move too far forward increasing the chance of head and neck injury Continued WARN...

Page 96: ...ildren to play with the safety belts Airbags plus lap shoulder belts offer protection for adults and older children but not for young children and infants Neither the vehicle s safety belt system nor...

Page 97: ...lways move the front passenger seat as far back as it will go Q What are the different types of add on child restraints A Add on child restraints which are purchased by the vehicle owner are available...

Page 98: ...trongest part of an infant s body the back and shoulders Infants should always be secured in rear facing child restraints WARNING A young child s hip bones are still so small that the vehicle s regula...

Page 99: ...A child can be seriously injured or killed in a crash if the child restraint is not properly secured in the vehicle Secure the child restraint properly in the vehicle using the vehicle safety belt or...

Page 100: ...on For CPST availability in Canada check with Transport Canada or the Provincial Ministry of Transportation office Securing the Child Within the Child Restraint WARNING A child can be seriously injure...

Page 101: ...no system is fail safe No one can guarantee that an airbag will not deploy under some unusual circumstance even though it is turned off Secure rear facing child restraints in a rear seat even if the a...

Page 102: ...d attachments on the child restraint that are made for use with the LATCH system Make sure that a LATCH compatible child restraint is properly installed using the anchors or use the vehicle s safety b...

Page 103: ...raint connects to the top tether anchor in the vehicle in order to reduce the forward movement and rotation of the child restraint during driving or in a crash Your child restraint may have a single t...

Page 104: ...top tether anchor Front Passenger Position i Top Tether Anchor Seating positions with top tether anchors The second third and fourth row with three passenger seats have exposed metal lower anchors loc...

Page 105: ...ff Switch on page 3 65 for more information Front Passenger Position There is a top tether anchor for the front passenger position with a front passenger seat The anchor is located at the rear of the...

Page 106: ...this manual WARNING Do not attach more than one child restraint to a single anchor Attaching more than one child restraint to a single anchor could cause the anchor or attachment to come loose or even...

Page 107: ...tether and the safety belts Refer to your child restraint manufacturer instructions and the instructions in this manual 1 1 Find the lower anchors for the desired seating position 1 2 Put the child re...

Page 108: ...sing does not have a headrest or head restraint and you are using a single tether route the tether over the seatback If the position you are using does not have a headrest or head restraint and you ar...

Page 109: ...n of movement for proper installation Replacing LATCH System Parts After a Crash WARNING A crash can damage the LATCH system in the vehicle A damaged LATCH system may not properly secure the child res...

Page 110: ...or if the instructions that come with the child restraint say that the top strap must be anchored In Canada the law requires that forward facing child restraints have a top tether and that the tether...

Page 111: ...f the retractor to make sure the retractor is locked If the retractor is not locked repeat Steps 4 and 5 6 If the child restraint has a top tether follow the child restraint manufacturer s instruction...

Page 112: ...lates This is because the back of the rear facing child restraint would be very close to the inflating airbag A child in a forward facing child restraint can be seriously injured or killed if the righ...

Page 113: ...aints have a top tether and that the tether be attached You will be using the lap shoulder belt to secure the child restraint in this position Follow the instructions that came with the child restrain...

Page 114: ...the retractor to make sure the retractor is locked If the retractor is not locked repeat Steps 5 and 6 7 If the vehicle does not have a rear seat and the child restraint has a top tether follow the ch...

Page 115: ...ormation A label on the sun visor says Never put a rear facing child seat in the front This is because the risk to the rear facing child is so great if the airbag deploys WARNING A child in a rear fac...

Page 116: ...es a top tether see Lower Anchors and Tethers for Children LATCH System on page 3 52 for top tether anchor locations Do not secure a child seat in a position without a top tether anchor if a national...

Page 117: ...l the shoulder belt all the way out of the retractor to set the lock When the retractor lock is set the belt can be tightened but not pulled out of the retractor 6 To tighten the belt push down on the...

Page 118: ...e safety belt path and attempt to move it side to side and back and forth When the child restraint is properly installed there should be no more than 2 5 cm 1 in of movement To remove the child restra...

Page 119: ...age Compartments Front Storage This vehicle may have a front storage compartment It is located at the center of the instrument panel extension by the floor To open the compartment pull up on the latch...

Page 120: ...Black plate 2 1 Chevrolet Express Owner Manual 2011 4 2 Storage 2 NOTES...

Page 121: ...cator Lamp 5 21 Brake System Warning Light 5 24 Antilock Brake System ABS Warning Light 5 25 Tow Haul Mode Light 5 25 StabiliTrak Indicator Light 5 25 Tire Pressure Light 5 26 Engine Oil Pressure Ligh...

Page 122: ...t adjust the steering wheel while driving Steering Wheel Controls If available some audio controls can be adjusted at the steering wheel See Cruise Control on page 9 37 for more information on other s...

Page 123: ...in the folder list press and hold c x b g Mute Push to Talk Press to silence the vehicle speakers only Press again to turn the sound on For vehicles with Bluetooth or OnStar systems press and hold fo...

Page 124: ...requent wipes d Low Speed Slow wipes a High Speed Fast wipes 9 Off Use to turn the wipers off When driving during the day and the wipers are activated the head lamps automatically turn on after comple...

Page 125: ...f the compass is not set to the zone where you live the compass may give false readings The compass must be set to the variance zone in which the vehicle is traveling To adjust for compass variance us...

Page 126: ...magnetic item then turn on the vehicle and calibrate the compass To calibrate the compass use the following procedure Compass Calibration Procedure 1 Before calibrating the compass make sure the compa...

Page 127: ...ops flashing to set the currently displayed time otherwise the flashing stops after five seconds and the current time displayed is automatically set MP3 Radio with a Single CD Player If the vehicle ha...

Page 128: ...ollow these instructions 1 Press the MENU button Once the H option displays press the softkey located under that tab The HR MIN MM DD YYYY hour minute month day and year displays 2 Press the softkey l...

Page 129: ...experienced see your dealer WARNING Power is always supplied to the outlets Do not leave electrical equipment plugged in when the vehicle is not in use because the vehicle could catch fire and cause i...

Page 130: ...occur to the lighter or heating element or a fuse could be blown Do not hold a cigarette lighter in while it is heating Ashtrays For vehicles with an ashtray it is located in the center console or on...

Page 131: ...when there could be a problem with a vehicle function Some warning lights come on briefly when the engine is started to indicate they are working Gauges can indicate when there could be a problem with...

Page 132: ...Black plate 12 1 Chevrolet Express Owner Manual 2011 5 12 Instruments and Controls Instrument Cluster English 4 Speed Version Shown 6 Speed and Metric Similar...

Page 133: ...s a new odometer installed it must be set to the mileage total of the old odometer If that is not possible then it must be set at zero and a label must be put on the driver door to show the old mileag...

Page 134: ...ustomers might experience with the fuel gauge None of these indicate a problem with the fuel gauge At the gas station the fuel pump shuts off before the gauge reads full It takes a little more or less...

Page 135: ...indicate the normal operating range A reading in the low pressure zone may be caused by a dangerously low oil level or other problem causing low oil pressure Check the oil as soon as possible WARNING...

Page 136: ...a load or going up hills it is normal for the temperature to fluctuate and approach the 122 C 250 F mark If the gauge reaches the 125 C 260 F mark it indicates that the cooling system is working beyon...

Page 137: ...ders Driver Safety Belt Reminder Light There is a driver safety belt reminder light on the instrument panel cluster When the vehicle is started this light flashes and a chime may come on to remind dri...

Page 138: ...immediately WARNING If the airbag readiness light stays on after the vehicle is started or comes on while driving it means the airbag system might not be working properly The airbags in the vehicle mi...

Page 139: ...See Airbag On Off Switch on page 3 32 for more on this including important safety information WARNING If the airbag readiness light ever comes on and stays on it means that something may be wrong wit...

Page 140: ...ymbol to let you know the status of the right front passenger frontal airbag If the word ON or the on symbol is lit on the passenger airbag status indicator it means that the right front passenger fro...

Page 141: ...be driven a short distance with the light on turn off accessories such as the radio and air conditioner Malfunction Indicator Lamp A computer system called OBD II On Board Diagnostics Second Generati...

Page 142: ...he vehicle Diagnosis and service might be required To prevent more serious damage to the vehicle Reduce vehicle speed Avoid hard accelerations Avoid steep uphill grades If towing a trailer reduce the...

Page 143: ...ed Emissions Inspection and Maintenance Programs Some state provincial and local governments may have programs to inspect the on vehicle emission control equipment For the inspection the emission syst...

Page 144: ...m warning light also comes on when the parking brake is set See Parking Brake on page 9 34 for more information The light stays on if the parking brake does not fully release If it stays on after the...

Page 145: ...he vehicle needs service If the regular brake system warning light is not on the vehicle still has brakes but not antilock brakes If the regular brake system warning light is also on the vehicle does...

Page 146: ...ge can accompany the light See Tire Messages on page 5 40 for more information Stop as soon as possible and inflate the tires to the pressure value shown on the Tire and Loading Information Label See...

Page 147: ...ould not be covered by the vehicle warranty Always follow the maintenance schedule for changing engine oil This light comes on briefly while starting the engine If it does not have the vehicle service...

Page 148: ...trol on page 9 37 for more information Information Displays Driver Information Center DIC This vehicle has a Driver Information Center DIC All messages will appear in the DIC display located at the bo...

Page 149: ...ted on the instrument panel next to the instrument panel cluster DIC Buttons The buttons are the trip fuel vehicle information customization and set reset buttons The button functions are detailed in...

Page 150: ...e number of kilometers km or miles mi driven since the ignition was last turned on and the vehicle was moving Once the vehicle begins moving the trip odometer will accumulate mileage For example if th...

Page 151: ...used information press and hold V while FUEL USED is displayed Timer Press 3 until TIMER displays This display can be used as a timer To start the timer press V while TIMER is displayed The display wi...

Page 152: ...each oil change It will not reset itself Also be careful not to reset the OIL LIFE accidentally at any time other than when the oil has just been changed It cannot be reset accurately until the next o...

Page 153: ...e To change the compass zone through the DIC see Compass on page 5 5 Calibrate Compass The vehicle may have this feature The compass can be manually calibrated To calibrate the compass through the DIC...

Page 154: ...r the message on the DIC display If the message is still displayed or appears again when you begin driving the brake system needs service as soon as possible See your dealer Compass Messages CALIBRATI...

Page 155: ...he door again Check to see if the message still appears on the DIC Engine Cooling System Messages ENGINE HOT A C Air Conditioning OFF This message displays when the engine coolant becomes hotter than...

Page 156: ...how to reset the message See Engine Oil on page 10 10 and Scheduled Maintenance on page 11 3 for more information ENGINE OIL LOW ADD OIL If the vehicle has an oil level sensor this message displays if...

Page 157: ...le See Fuel Gauge on page 5 14 and Fuel on page 9 40 for more information TIGHTEN GAS CAP This message may display along with the check engine light on the instrument panel cluster if the fuel cap is...

Page 158: ...em will not limit wheel spin Adjust your driving accordingly See your dealer for service See StabiliTrak System on page 9 34 for more information STABILITRAK NOT READY If the vehicle has StabiliTrak t...

Page 159: ...isplays when the Traction Control System TCS is turned off Adjust your driving accordingly See StabiliTrak System on page 9 34 for more information Airbag System Messages SERVICE AIR BAG This message...

Page 160: ...plays when the pressure in one or more of the tires is low The low tire pressure warning light will also come on See Tire Pressure Light on page 5 26 This message will also indicate which tire needs t...

Page 161: ...IDLE ENGINE Notice If you drive the vehicle while the transmission fluid is overheating and the transmission temperature warning is displayed on the instrument panel cluster and or DIC you can damage...

Page 162: ...ally recalled To change customization preferences use the following procedure Entering the Feature Settings Menu 1 Turn the ignition on and place the vehicle in P Park To avoid excessive drain on the...

Page 163: ...his feature Then press U to scroll through the following settings SHIFT OUT OF PARK default The doors will automatically lock when the vehicle is shifted out of P Park AT VEHICLE SPEED The doors will...

Page 164: ...gs OFF There will be no feedback when you press Q on the RKE transmitter LIGHTS ONLY The exterior lamps will flash when you press Q on the RKE transmitter HORN ONLY The horn will sound on the second p...

Page 165: ...tter twice See Delayed Locking on page 2 8 for more information Press U until DELAY DOOR LOCK appears on the DIC display Press V once to access the settings for this feature Then press U to scroll thr...

Page 166: ...ON default If it is dark enough outside the exterior lamps will turn on briefly when you unlock the vehicle with the RKE transmitter The lamps will remain on for 20 seconds or until Q on the RKE trans...

Page 167: ...default The customization features will be set to their factory default settings DO NOT RESTORE The customization features will not be set to their factory default settings To select a setting press...

Page 168: ...Black plate 48 1 Chevrolet Express Owner Manual 2011 5 48 Instruments and Controls 2 NOTES...

Page 169: ...Features Entry Exit Lighting 6 7 Battery Load Management 6 7 Battery Power Protection 6 7 Exterior Lighting Exterior Lamp Controls The exterior lamps control is located on the instrument panel to the...

Page 170: ...n while the vehicle is off the headlamps will continue to stay on To prevent the battery from being drained turn the control to the O position A warning chime sounds if the driver door is opened while...

Page 171: ...Daytime Running Lamps DRL can make it easier for others to see the front of the vehicle during the day Fully functional daytime running lamps are required on all vehicles first sold in Canada The DRL...

Page 172: ...d nighttime operation of the Daytime Running Lamps DRL and the automatic headlamp systems so that driving under bridges or bright overhead street lights does not affect the system The DRL and automati...

Page 173: ...he arrow flashes rapidly or does not come on a signal bulb may be burned out Have the bulbs replaced If the bulb is not burned out check the fuse See Fuses and Circuit Breakers on page 10 45 Turn Sign...

Page 174: ...osed Dome Lamp Override The DOME OFF E button is located above the instrument panel brightness knob The dome lamp override sets the dome lamps to remain off or come on automatically when a door is ope...

Page 175: ...fast enough at idle to produce all the power that is needed for very high electrical loads A high electrical load occurs when several of the following are on such as headlamps high beams fog lamps re...

Page 176: ...Black plate 8 1 Chevrolet Express Owner Manual 2011 6 8 Lighting 2 NOTES...

Page 177: ...Introduction Infotainment If the vehicle came without a radio the wiring provisions for a radio and an antenna were installed at the assembly plant so that if you want a radio can be installed at the...

Page 178: ...through the radio entertainment system If that equipment is replaced or additional equipment is added to the vehicle the chimes may not work Make sure that replacement or additional equipment is comp...

Page 179: ...Black plate 3 1 Chevrolet Express Owner Manual 2011 Infotainment System 7 3 Operation AM FM Radio...

Page 180: ...the volume 4 Information AM FM Radio and AM FM Radio with CD Press to switch the display between the radio station frequency and the time While the ignition is off press this button to display the tim...

Page 181: ...ws for more radio volume compensation at faster vehicle speeds Setting the Tone Bass Treble AM FM Radio and AM FM Radio with CD To adjust the bass or treble 1 Press the f knob until Bass or Treble dis...

Page 182: ...speaker controls to the middle position press the f knob for more than two seconds until a beep sounds EQ Equalization Press this button to choose bass and treble equalization settings designed for d...

Page 183: ...Press the FWD or s REV To quickly adjust all speaker and tone controls to the middle position press the f knob for more than two seconds If the Rear Seat Audio RSA is turned on the radio disables FADE...

Page 184: ...ion and stay there To scan stations press and hold either arrow for two seconds until a beep sounds The radio goes to a station plays for a few seconds then goes to the next station For AM FM Radio an...

Page 185: ...ilable per page Each page of favorites can contain any combination of AM and FM stations The balance fade and tone settings that were previously adjusted are stored with the favorite stations To store...

Page 186: ...is in the scan mode Press either arrow again to stop scanning The radio seeks and scans stations only with a strong signal that are in the selected band For AM FM Radio and Radio with CD Base scan pr...

Page 187: ...and tone settings that were previously adjusted are stored with the favorite stations To store a station as a favorite 1 Tune to the desired radio station 2 Press the FAV button to display the page w...

Page 188: ...ng the sound to fade in and out Cellular Phone Usage Cellular phone usage may cause interference with the radio This interference may occur when making or receiving phone calls charging the phone s ba...

Page 189: ...R or CD RW quality the method of recording the quality of the music that has been recorded and the way the CD R or CD RW has been handled Handle them carefully Store CD Rs or CD RWs in their original...

Page 190: ...4 Information Press to display additional text information related to the current song If information is available the song title information displays on the top line of the display and artist inform...

Page 191: ...r Mixed Mode Discs The radio can play discs that contain both uncompressed CD audio and MP3 files If both formats are on the disc the radio reads all MP3 files first then the uncompressed CD audio fil...

Page 192: ...inAmp MusicMatch or Real Jukebox software can be accessed however there is no playlist editing capability using the radio These playlists are treated as special folders containing compressed audio son...

Page 193: ...m Current Disc displays 2 Press the softkey again to turn off random play h Music Navigator Press the softkey below the h tab to play the files in order by artist or album The player scans the disc to...

Page 194: ...he label is caught in the CD player If the CD is not playing correctly for any other reason try a known good CD If any error occurs repeatedly or if an error cannot be corrected contact your dealer If...

Page 195: ...rtable audio player is not connected No Input Device Found displays Using the USB Port Radios with a USB port can control a USB storage device or an iPod using the radio buttons and knobs See Playing...

Page 196: ...begins playing The iPod charges while it is connected to the vehicle if the vehicle is in the ACC ACCESSORY or ON RUN position When the vehicle is turned off the iPod automatically powers off and will...

Page 197: ...pause is being used Press the softkey below j again to resume playback Back Press the softkey below the back tab to go back to the main display screen on an iPod or the root directory on a USB storage...

Page 198: ...ve softkeys can be used to navigate in the following order First softkey first item in the list Second softkey 1 through the list each time the softkey is pressed Third softkey 5 through the list each...

Page 199: ...uetooth system can be up to 9 1 m 30 ft Not all phones support all functions and not all phones are guaranteed to work with the in vehicle Bluetooth system See www gm com bluetooth for more informatio...

Page 200: ...ne changes or the cell phone is deleted from the system Only one paired cell phone can be connected to the Bluetooth system at a time If multiple paired cell phones are within range of the system the...

Page 201: ...e paired Depending on which cell phone you want to connect to you may have to use this command several times 1 Press and hold b g for two seconds 2 Say Bluetooth 3 Say Change phone If another cell pho...

Page 202: ...he directions given by the system to save a name tag for this number Using the Delete Command 1 Press and hold b g for two seconds 2 Say Delete 3 Say the name tag you want to delete Using the Delete A...

Page 203: ...ne at a time that you want to dial After each digit is entered the system repeats back the digit it heard followed by a tone After the last digit has been entered say Dial Once connected the person ca...

Page 204: ...n say Mute call To cancel mute press b g and then say Un mute call Transferring a Call Audio can be transferred between the Bluetooth system and the cell phone The cell phone must be paired and connec...

Page 205: ...the numbers stored as name tags during a call You can use this feature when calling a menu driven phone system Account numbers can also be stored for use Sending a Number or Name Tag During a Call 1...

Page 206: ...Black plate 30 1 Chevrolet Express Owner Manual 2011 7 30 Infotainment System 2 NOTES...

Page 207: ...ehicle can be controlled with this system Vehicles Without Air Conditioning A Fan Control B Temperature Control C Air Delivery Mode Control 9 Fan Control Turn the knob clockwise or counterclockwise to...

Page 208: ...e air is directed to the floor and defroster outlets Adjust the temperature knob for warmer or cooler air The air conditioning compressor might turn on in this setting to dehumidify the air 1 Defrost...

Page 209: ...ter the button is pressed If turned on again the defogger will run for several more minutes before turning off The defogger can also be turned off by turning off the engine Do not drive the vehicle un...

Page 210: ...s the rear heating system off Rear Climate Control System For vehicles with a rear heating and air conditioning system it maintains the temperature fan speed and air delivery for the rear seat passeng...

Page 211: ...climate control panel to AUX to let rear seat passengers use the control panel in the rear seating area This disables the front control panel To return control to the front panel move the fan knob out...

Page 212: ...he vehicle can circulate effectively For information on how to use the main climate control system see Climate Control Systems on page 8 1 For information on ventilation see Air Vents on page 8 6 Air...

Page 213: ...9 23 Engine Exhaust Engine Exhaust 9 24 Running the Vehicle While Parked 9 24 Automatic Transmission Automatic Transmission Six Speed 9 25 Automatic Transmission Four Speed 9 28 Manual Mode 9 30 Tow...

Page 214: ...even a small amount of alcohol You can have a serious or even fatal collision if you drive after drinking Do not drink and drive or ride with a driver who has been drinking Ride home in a cab or if yo...

Page 215: ...Average reaction time is about three fourths of a second But that is only an average It might be less with one driver and as long as two or three seconds or more with another Age physical condition a...

Page 216: ...tires and the road surface the angle at which the curve is banked and vehicle speed While in a curve speed is the one factor that can be controlled If there is a need to reduce speed do it before ente...

Page 217: ...ly Off Road Recovery The vehicle s right wheels can drop off the edge of a road onto the shoulder while driving If the level of the shoulder is only slightly below the pavement recovery should be fair...

Page 218: ...slippery surfaces because stopping distance is longer and vehicle control more limited While driving on a surface with reduced traction try to avoid sudden steering acceleration or braking including...

Page 219: ...hydroplaning The best advice is to slow down when the road is wet Other Rainy Weather Tips Besides slowing down other wet weather driving tips include Allow extra following distance Pass with caution...

Page 220: ...h Shift down to let the engine assist the brakes on a steep downhill slope WARNING Coasting downhill in N Neutral or with the ignition off is dangerous The brakes will have to do all the work of slowi...

Page 221: ...ish the surface under the tires even more The Antilock Brake System ABS on page 9 32 improves vehicle stability during hard stops on a slippery roads but apply the brakes sooner than when on dry pavem...

Page 222: ...h air Fully open the air outlets on or under the instrument panel Adjust the Climate Control system to a setting that circulates the air inside the vehicle and set the fan speed to the highest setting...

Page 223: ...and you or others could be injured The vehicle can overheat causing an engine compartment fire or other damage Spin the wheels as little as possible and avoid going above 55 km h 35 mph For informatio...

Page 224: ...These could cause you to lose control and crash Also overloading can shorten the life of the vehicle Tire and Loading Information Label Label Example A vehicle specific Tire and Loading Information la...

Page 225: ...there will be five 150 lb passengers in your vehicle the amount of available cargo and luggage load capacity is 650 lbs 1400 750 5 x 150 650 lbs 5 Determine the combined weight of luggage and cargo b...

Page 226: ...lbs 5 453 kg 1 000 lbs C Available Cargo Weight 0 kg 0 lbs Refer to the vehicle tire and loading information label for specific information about the vehicle s capacity weight and seating positions Th...

Page 227: ...weigh the vehicle Your dealer can help you with this Be sure to spread out the load equally on both sides of the centerline Never exceed the GVWR for the vehicle or the GAWR for either the front or r...

Page 228: ...vehicle secure it whenever you can Do not leave a seat folded down unless you need to Add On Equipment When you carry removable items you may need to put a limit on how many people you carry inside th...

Page 229: ...must be in ON RUN or ACC ACCESSORY and the regular brake pedal applied A STOPPING THE ENGINE LOCK OFF When the vehicle is stopped turn the ignition switch to LOCK OFF to turn the engine off Retained...

Page 230: ...operate the electrical accessories and to display some instrument panel cluster warning and indicator lights The switch stays in this position when the engine is running If you leave the key in the AC...

Page 231: ...ntinue engine cranking Notice Cranking the engine for long periods of time by returning the key to the START position immediately after cranking has ended can overheat and damage the cranking motor an...

Page 232: ...ver Information Center DIC will display FAST IDLE ON One of the following actions will turn off the fast idle Pressing the brake Selecting the Cruise Control Cancel button Releasing the Parking Brake...

Page 233: ...ng 110 volt AC outlet If the cord will not reach use a heavy duty three prong extension cord rated for at least 15 amps 4 Before starting the engine be sure to unplug and store the cord as it was befo...

Page 234: ...hicle could move suddenly if the shift lever is not fully in P Park with the parking brake firmly set And if you leave the vehicle with the engine running it could overheat and even catch fire You or...

Page 235: ...nition is in ON RUN or ACC ACCESSORY and the regular brake pedal is applied The shift lock control system is always functional except in the case of a dead battery or low voltage less than 9 V battery...

Page 236: ...after market modifications that are not completely sealed If unusual fumes are detected or if it is suspected that exhaust is coming into the vehicle Drive it only with the windows completely down Hav...

Page 237: ...n indicator within the instrument panel cluster There are several different positions for the shift lever See Range Selection Mode under Manual Mode on page 9 30 P Park This position locks the rear wh...

Page 238: ...at high speed may damage the transmission The repairs would not be covered by the vehicle warranty Be sure the engine is not running at high speed when shifting the vehicle D Drive This position is f...

Page 239: ...ifts could be more noticeable with a cold transmission This difference in shifting is normal M Manual Mode This position lets drivers select the range of gears appropriate for current driving conditio...

Page 240: ...ver P Park This position locks the rear wheels It is the best position to use when you start the engine because the vehicle cannot move easily WARNING It is dangerous to get out of the vehicle if the...

Page 241: ...s firmly on the brake pedal the vehicle could move very rapidly You could lose control and hit people or objects Do not shift into a drive gear while the engine is running at high speed Notice Shiftin...

Page 242: ...using only the accelerator pedal may damage the transmission The repair will not be covered by the vehicle warranty If you are stuck do not spin the tires When stopping on a hill use the brakes to ho...

Page 243: ...e vehicle control and transmission cooling when towing or hauling heavy loads Turn the Tow Haul Mode on and off by pressing the button located to the right of the steering wheel on the instrument pane...

Page 244: ...feature engine power is sent to all four wheels when extra traction is needed This is like four wheel drive but there is no separate lever or switch to engage or disengage the front axle It is fully...

Page 245: ...e computer keeps receiving updates on wheel speed and controls braking pressure accordingly Remember ABS does not change the time needed to get a foot up to the brake pedal or always decrease stopping...

Page 246: ...ause premature wear or damage to brake system parts Verify that the parking brake is fully released and the brake warning light is off before driving If you are towing a trailer and are parking on a h...

Page 247: ...more information see StabiliTrak Indicator Light on page 5 25 For your safety the system can only be disabled when the vehicle speed is less than 32 km h 20 mph Three chimes will be heard and the Sta...

Page 248: ...plying brakes to each individual wheel as necessary If the brake traction control system activates constantly or if the brakes have heated up due to high speed braking the brake traction control will...

Page 249: ...ol does not work at speeds below about 40 km h 25 mph When the brakes are applied cruise control is turned off If the vehicle has StabiliTrak and the system begins to limit wheel spin cruise control w...

Page 250: ...ess the RES button on the steering wheel The vehicle returns to the previous set speed and stays there Increasing Speed While Using Cruise Control If the cruise control system is already activated Pre...

Page 251: ...cle speed When going downhill you might have to brake or shift to a lower gear to keep the vehicle speed down When the brakes are applied the cruise control is disengaged Ending Cruise Control There a...

Page 252: ...auto companies A list of marketers providing TOP TIER Detergent Gasoline can be found at www toptiergas com Vehicles that have a FlexFuel badge and a yellow fuel cap can use either unleaded gasoline...

Page 253: ...termined that the condition is caused by the type of fuel used repairs might not be covered by the vehicle warranty Fuels in Foreign Countries Never use leaded gasoline or any other fuel not recommend...

Page 254: ...not reformulated for low emissions can contain an octane enhancing additive called methylcyclopentadienyl manganese tricarbonyl MMT ask the attendant where you buy gasoline whether the fuel contains M...

Page 255: ...tank should contain no more than 70 ethanol It is best not to alternate repeatedly between gasoline and E85 If you do switch fuels it is recommended that you add as much fuel as possible do not add l...

Page 256: ...the fuel cap will be yellow and state that E85 or gasoline can be used See Fuel E85 85 Ethanol on page 9 42 To remove the fuel cap turn it slowly counterclockwise While refueling hang the tethered fu...

Page 257: ...fuel tank and emissions system See Malfunction Indicator Lamp on page 5 21 Filling a Portable Fuel Container WARNING Never fill a portable fuel container while it is in the vehicle Static electricity...

Page 258: ...ws including speed limit restrictions having to do with trailering Make sure the rig will be legal not only where you live but also where you will be driving A good source for this information can be...

Page 259: ...arbon monoxide see Engine Exhaust on page 9 24 Towing a trailer requires a certain amount of experience Get to know the rig before setting out for the open road Get acquainted with the feel of handlin...

Page 260: ...telling other drivers the vehicle is turning changing lanes or stopping When towing a trailer the arrows on the instrument panel flash for turns even if the bulbs on the trailer are burned out For thi...

Page 261: ...the chocks absorb the load 4 Reapply the brake pedal Then apply the parking brake and shift into P Park 5 Release the brake pedal Leaving After Parking on a Hill 1 Apply and hold the brake pedal whil...

Page 262: ...the vehicle read the information in Weight of the Trailer that appears later in this section Trailering is different than just driving the vehicle by itself Trailering means changes in handling accel...

Page 263: ...g 6 800 lbs 5 443 kg 12 000 lbs H1500 Cargo Van AWD 5 3LV8 3 42 2 948 kg 6 500 lbs 5 443 kg 12 000 lbs G1500 Passenger Van 2WD 5 3LV8 3 73 2 812 kg 6 200 lbs 5 443 kg 12 000 lbs H1500 Passenger Van AW...

Page 264: ...6 kg 10 000 lbs 7 257 kg 16 000 lbs G3500 Cargo Van 2WD Long Wheelbase 4 8LV8 3 42 3 221 kg 7 100 lbs 5 897 kg 13 000 lbs 6 0LV8 3 42 4 536 kg 10 000 lbs 7 257 kg 16 000 lbs G3500 Passenger Van 2WD Sh...

Page 265: ...age 9 12 for more information about the vehicle s maximum load capacity The trailer tongue weight A should be 10 percent to 15 percent of the total loaded trailer weight B up to a maximum of 181 kg 40...

Page 266: ...Towing Equipment Hitches It is important to have the correct hitch equipment Crosswinds large trucks going by and rough roads are a few reasons why the right hitch is needed Weight Distributing Hitche...

Page 267: ...680 kg 1 500 lbs needs to have its own brake system that is adequate for the weight of the trailer Be sure to read and follow the instructions for the trailer brakes so they are installed adjusted an...

Page 268: ...ps Tow Haul Mode This button is on the instrument panel to the right of the steering wheel Pressing this button turns on and off the tow haul mode This indicator light on the instrument panel cluster...

Page 269: ...or heavy load Conversions and Add Ons Add On Electrical Equipment Notice Do not add anything electrical to the vehicle unless you check with your dealer first Some electrical equipment can damage the...

Page 270: ...Black plate 58 1 Chevrolet Express Owner Manual 2011 9 58 Driving and Operating 2 NOTES...

Page 271: ...Fluid 10 29 Brakes 10 30 Brake Fluid 10 31 Battery 10 32 All Wheel Drive 10 33 Front Axle 10 34 Rear Axle 10 35 Noise Control System 10 35 Starter Switch Check 10 36 Automatic Transmission Shift Lock...

Page 272: ...nd Tire Balance 10 74 Wheel Replacement 10 74 Tire Chains 10 75 If a Tire Goes Flat 10 76 Tire Changing 10 78 Secondary Latch System 10 86 Full Size Spare Tire 10 88 Jump Starting Jump Starting 10 88...

Page 273: ...s such as airbag initiators seat belt pretensioners and lithium batteries contained in Remote Keyless Entry transmitters may contain perchlorate materials Special handling may be necessary For additio...

Page 274: ...ed The following information relates to compliance with federal noise emission standards for vehicles with a Gross Vehicle Weight Rating GVWR of more than 4 536 kg 10 000 lbs The Maintenance Schedule...

Page 275: ...hicle has one inoperative so as to allow engine speed to exceed manufacturer specifications Fan and Drive Removal of fan clutch if the vehicle has one or rendering clutch inoperative Removal of the fa...

Page 276: ...ers are used parts can later break or fall off You could be hurt If doing some of your own service work use the proper service manual It tells you much more about how to service the vehicle than this...

Page 277: ...d prop from its retainer and put the hood prop into the slot in the hood If the vehicle has an underhood lamp it will automatically come on and stay on until the hood is closed Before closing the hood...

Page 278: ...Black plate 8 1 Chevrolet Express Owner Manual 2011 10 8 Vehicle Care Engine Compartment Overview 4 3 L V6 Engine Shown 4 8 L V8 Engine 5 3 L V8 Engine and 6 0 L V8 Engine Similar...

Page 279: ...d 6 Speed Transmission on page 10 16 E Engine Oil Fill Cap See When to Add Engine Oil under Engine Oil on page 10 10 F Engine Oil Dipstick See Checking Engine Oil under Engine Oil on page 10 10 G Engi...

Page 280: ...andle is a yellow loop See Engine Compartment Overview on page 10 8 for the location of the engine oil dipstick Obtaining an accurate oil level reading is essential 1 If the engine has been running re...

Page 281: ...dexos specification This vehicle was filled at the factory with dexos approved engine oil Notice Use only engine oil that is approved to the dexos specification or an equivalent engine oil of the app...

Page 282: ...that is needed for good performance and engine protection Engine oil system flushes are not recommended and could cause engine damage not covered by the vehicle warranty What to Do with Used Oil Used...

Page 283: ...e system It is also important to check the oil regularly over the course of an oil drain interval and keep it at the proper level If the system is ever reset accidentally the oil must be changed at 5...

Page 284: ...emperature which is 82 C to 93 C 180 F to 200 F Get the vehicle warmed up by driving about 24 km 15 mi when outside temperatures are above 10 C 50 F If it is colder than 10 C 50 F drive the vehicle in...

Page 285: ...and then pull out the dipstick and wipe it with a clean rag or paper towel 2 Push it back in all the way wait three seconds and then pull it back out again 3 Check both sides of the dipstick and read...

Page 286: ...the handle down to lock the dipstick in place Automatic Transmission Fluid 6 Speed Transmission When to Check and Change Automatic Transmission Fluid It is usually not necessary to check the transmis...

Page 287: ...d level check can be performed after the vehicle has been sitting for eight hours or more with the engine off but this is used only as a reference Let the engine run at idle for five minutes if outsid...

Page 288: ...located near the center of the engine compartment and will be labeled with the graphic shown See Engine Compartment Overview on page 10 8 for more information on location 1 Flip the handle up and then...

Page 289: ...up to the middle of the WARM A or HOT B range depending on the ambient temperature and prior driving conditions Refer to How to Check Automatic Transmission Fluid earlier in this section for instruct...

Page 290: ...at each engine oil change How to Inspect the Engine Air Cleaner Filter To inspect the air cleaner filter remove the filter from the vehicle and lightly shake the filter to release loose dust and dirt...

Page 291: ...overy Tank C Engine Cooling Fan Out of View WARNING An electric engine cooling fan can start even when the engine is not running To avoid injury always keep hands clothing and tools away from any engi...

Page 292: ...The engine could catch fire and you or others could be burned Use a 50 50 mixture of clean drinkable water and DEX COOL coolant Use a 50 50 mixture of clean drinkable water and DEX COOL coolant If us...

Page 293: ...engine is cold the coolant level should be at or above the COLD FILL mark If it is not there could be a leak in the cooling system If the coolant is low add the coolant or take the vehicle to a dealer...

Page 294: ...cap to cool if you ever have to turn the pressure cap If coolant is needed add the proper mixture directly to the radiator but be sure the cooling system is cool before this is done 1 Remove the radia...

Page 295: ...base of the filler neck 8 Replace the pressure cap At any time during this procedure if coolant begins to flow out of the filler neck reinstall the pressure cap Notice If the pressure cap is not tight...

Page 296: ...The costly repairs would not be covered by the vehicle warranty If Steam is Coming from the Engine Compartment WARNING Steam from an overheated engine can burn you badly even if you just open the hoo...

Page 297: ...the engine speed is about twice as fast as normal idle speed for at least three minutes while you are parked If the warning is still on turn off the engine until it cools down If the decision is made...

Page 298: ...the power steering fluid do the following 1 Turn the key off and let the engine compartment cool down 2 Wipe the cap and the top of the reservoir clean 3 Unscrew the cap and wipe the dipstick with a...

Page 299: ...Compartment Overview on page 10 8 for reservoir location Notice When using concentrated washer fluid follow the manufacturer s instructions for adding water Do not mix water with ready to use washer...

Page 300: ...y tighten wheel nuts in the proper sequence to torque specifications in Capacities and Specifications on page 12 2 Brake linings should always be replaced as complete axle sets Brake Pedal Travel See...

Page 301: ...oo much fluid when new brake linings are installed Add or remove brake fluid as necessary only when work is done on the brake hydraulic system WARNING If too much brake fluid is added it can spill on...

Page 302: ...id can badly damage brake hydraulic system parts For example just a few drops of mineral based oil such as engine oil in the brake hydraulic system can damage brake hydraulic system parts so badly tha...

Page 303: ...cable from the battery or use a battery trickle charger All Wheel Drive Transfer Case When to Check Lubricant Refer to the Maintenance Schedule to determine how often to check the lubricant See Sched...

Page 304: ...ate reading the vehicle should be on a level surface If the level is below the bottom of the fill plug hole some lubricant may need to be added When the differential is cold add enough lubricant to ra...

Page 305: ...ation relates to compliance with federal noise emission standards for vehicles with a Gross Vehicle Weight Rating GVWR of more than 4 536 kg 10 000 lbs The Maintenance Schedule provides information on...

Page 306: ...rer specifications Fan and Drive Removal of fan clutch if the vehicle has one or rendering clutch inoperative Removal of the fan shroud if the vehicle has one Air Intake Removal of the air cleaner sil...

Page 307: ...or service Automatic Transmission Shift Lock Control Function Check WARNING When you are doing this inspection the vehicle could move suddenly If the vehicle moves you or others could be injured 1 Bef...

Page 308: ...red and property could be damaged Make sure there is room in front of the vehicle in case it begins to roll Be ready to apply the regular brake at once should the vehicle begin to move Park on a fairl...

Page 309: ...e blade assembly to release it from the wiper arm hook 3 The insert has two notches at one end that are locked by bottom claws of the blade assembly At the notched end pull the insert from the blade a...

Page 310: ...an burst if you drop or scratch the bulb You or others could be injured Be sure to read and follow the instructions on the bulb package Headlamps A High Beam Headlamp B Low Beam Headlamp To remove the...

Page 311: ...mbly tabs in the slots at the lower portion of the housing Front Turn Signal Sidemarker and Parking Lamps A Front Parking and Turn Signal Lamp B Front Sidemarker Lamp To replace the front turn signal...

Page 312: ...ce B above the lamp Remove the two inboard applique nuts Pull the applique B straight rearward slightly to clear the studs Then rotate the applique B just far enough to gain access to the outer push p...

Page 313: ...d Stoplamp CHMSL is located above the rear doors at the center of the vehicle To replace a bulb 1 Remove the two screws from the CHMSL assembly 2 Remove the CHMSL assembly 3 Turn the bulb socket count...

Page 314: ...et 3 Install the new bulb 4 Reverse steps 1 and 2 to reinstall the license plate bulb assembly Replacement Bulbs Exterior Lamp Bulb Number Back up Rear Parking Stoplamp and Turn Signal Lamp 3157KX Cen...

Page 315: ...it as soon as possible Headlamp Wiring An electrical overload may cause the lamps to go on and off or in some cases to remain off Have the headlamp wiring checked right away if the lamps go on and of...

Page 316: ...ck The fuse block is located in the engine compartment on the driver side of the vehicle Notice Spilling liquid on any electrical component on the vehicle may damage it Always keep the covers on any e...

Page 317: ...0 Instrument Panel Cluster Mini Fuse Usage 11 Trailer Wiring 12 Spare 13 Brake Switch 14 Windshield Washer 16 Horn 17 Transmission 18 Air Conditioning Compressor 19 Engine Control Module Battery 20 Sp...

Page 318: ...Battery 51 Left High Beam Headlamp Mini Fuse Usage 52 Right High Beam Headlamp 53 Left Low Beam Headlamp 54 Right Low Beam Headlamp 55 Wiper 56 Canister Vent Solenoid 58 Body Control Module 2 59 Body...

Page 319: ...Oxygen Sensor 2 Pre 78 Engine Control Module Powertrain 79 Even Ignition Injectors J Case Fuse Usage 1 ABS Motor 2 ABS Module 41 Spare 42 Trailer Wiring 43 Fan High 44 Starter Solenoid 45 Engine Cont...

Page 320: ...evrolet Express Owner Manual 2011 10 50 Vehicle Care Floor Console Fuse Block The floor console fuse block is located under the driver seat The vehicle may not be equipped with all of the fuses relays...

Page 321: ...use Usage F11 OnStar If Equipped F12 Empty F13 Heating Ventilation and Air Conditioning 2 F14 Heating Ventilation and Air Conditioning 1 F15 Empty F17 Outside Rear View Mirror Heater F18 Rear Window D...

Page 322: ...sage K1 Run High Current Micro K2 Empty High Current Micro K3 Park Lamps High Current Micro K4 Upfitter Auxiliary 2 High Current Mini K5 Rear Defogger High Current Micro K6 Retained Accessory Power RA...

Page 323: ...be checked when the tires are cold Continued WARNING Continued Over inflated tires are more likely to be cut punctured or broken by a sudden impact such as when you hit a pothole Keep tires at the re...

Page 324: ...guidelines C DOT Department of Transportation The Department of Transportation DOT code indicates that the tire is in compliance with the U S Department of Transportation Motor Vehicle Safety Standard...

Page 325: ...l safety guidelines This does not apply to Goodyear LT225 75R16 G949 RSA and Goodyear LT225 75R16 G933 RSD commercial truck tires C Dual Tire Maximum Load Maximum load that can be carried and the maxi...

Page 326: ...r vehicle tire engineered to standards set by the U S Tire and Rim Association B Tire Width The three digit number indicates the tire section width in millimeters from sidewall to sidewall C Aspect Ra...

Page 327: ...ire illustration it would mean that the tire s sidewall is 75 percent as high as it is wide D Construction Code A letter code is used to indicate the type of ply construction in the tire The letter R...

Page 328: ...are laid at alternate angles less than 90 degrees to the centerline of the tread Cold Tire Pressure The amount of air pressure in a tire measured in kPa kilopascal or psi pounds per square inch befor...

Page 329: ...f occupants a vehicle is designed to seat multiplied by 68 kg 150 lbs See Vehicle Load Limits on page 9 12 Occupant Distribution Designated seating positions Outward Facing Sidewall The side of an asy...

Page 330: ...to the sidewall of the tire See Uniform Tire Quality Grading on page 10 72 Vehicle Capacity Weight The number of designated seating positions multiplied by 68 kg 150 lbs plus the rated cargo load See...

Page 331: ...esigned to carry When to Check Check the tires once a month or more Do not forget to check the pressure of the spare tire if the vehicle has one See Full Size Spare Tire on page 10 88 for additional i...

Page 332: ...you should stop and check your tires as soon as possible and inflate them to the proper pressure Driving on a significantly under inflated tire causes the tire to overheat and can lead to tire failure...

Page 333: ...pressure readings to a receiver located in the vehicle When a low tire pressure condition is detected the TPMS illuminates the low tire pressure warning light located on the instrument panel cluster...

Page 334: ...operly if one or more of the TPMS sensors are missing or inoperable When the system detects a malfunction the low tire pressure warning light flashes for about one minute and then stays on for the rem...

Page 335: ...ssenger side rear tire and driver side rear tire using a TPMS diagnostic tool See your dealer for service The TPMS sensors can also be matched to each tire wheel position by increasing or decreasing t...

Page 336: ...e the sensor identification code has been matched to the driver side rear tire and the TPMS sensor matching process is no longer active The TIRE LEARNING ACTIVE message on the DIC display screen goes...

Page 337: ...when the tires were new Any time you notice unusual wear rotate the tires as soon as possible and check wheel alignment Also check for damaged tires or wheels See When It Is Time for New Tires on page...

Page 338: ...or bolts Dual Tire Rotation When the vehicle is new or whenever a wheel wheel bolt or wheel nut is replaced check the wheel nut torque after 100 1 000 and 6 000 miles 160 1 600 and 10 000 km of drivin...

Page 339: ...tional information The rubber in tires ages over time This is also true for the spare tire if the vehicle has one even if it is not being used Multiple conditions affect how fast this aging takes plac...

Page 340: ...TPC spec number will be followed by an MS for mud and snow See Tire Sidewall Labeling on page 10 54 for additional information GM recommends replacing tires in sets of four This is because uniform tre...

Page 341: ...d bias belted tires as the vehicle s original tires Vehicles that have a tire pressure monitoring system may give an inaccurate low pressure warning if non TPC Spec rated tires are installed on the ve...

Page 342: ...00 Traction AA Temperature A The following information relates to the system developed by the United States National Highway Traffic Safety Administration NHTSA which grades tires by treadwear tractio...

Page 343: ...arning The traction grade assigned to this tire is based on straight ahead braking traction tests and does not include acceleration cornering hydroplaning or peak traction characteristics Temperature...

Page 344: ...st Your dealer will know the kind of wheel you need Each new wheel should have the same load carrying capacity diameter width offset and be mounted the same way as the one it replaces If you need to r...

Page 345: ...low the manufacturer s instructions Notice Use tire chains only where legal and only when you must Use chains that are the proper size for the tires Install them on the tires of the rear axle Do not u...

Page 346: ...bumpy and noisy but you can still steer Gently brake to a stop well off the road if possible WARNING Driving on a flat tire will cause permanent damage to the tire Re inflating a tire after it has be...

Page 347: ...hift a manual transmission to 1 First or R Reverse Continued WARNING Continued 3 Turn off the engine and do not restart while the vehicle is raised 4 Do not allow passengers to remain in the vehicle T...

Page 348: ...van with the 15 passenger seating arrangement the equipment you will need is secured on the rear floor of the passenger side of the vehicle To access the equipment remove the retaining wing bolt and l...

Page 349: ...ons F Insert the hoist extension end through the hole in the rear bumper 2 Be sure the hoist extension end connects to the hoist shaft E The chiseled end of the extension is used to lower the spare ti...

Page 350: ...heel nut caps loosen them by turning the wheel wrench counterclockwise The wheel nut caps are designed to remain with the center cap Remove the center cap If the wheel has a smooth center piece place...

Page 351: ...ing point is on the rear axle If the exhaust system interferes in the jack location in the rear axle such as in Diesel vehicles place the jack A on the rear axle between the axle housing and the shock...

Page 352: ...or the spare tire to fit 6 Remove all the wheel nuts 7 Take flat tire off of the mounting surface WARNING Rust or dirt on a wheel or on the parts to which it is fastened can make wheel nuts become loo...

Page 353: ...roperly tightened Follow the rules in this section to be sure they are WARNING If wheel studs are damaged they can break If all the studs on a wheel broke the wheel could come off and cause a crash Co...

Page 354: ...o brake pulsation and rotor damage To avoid expensive brake repairs evenly tighten the wheel nuts in the proper sequence and to the proper torque specification See Capacities and Specifications on pag...

Page 355: ...properly attached 3 Pull the wheel toward the rear of the vehicle keeping the cable tight 4 Put the chisel end of the hoist extension on an angle through the hole in the rear door frame above the bum...

Page 356: ...y WARNING Before beginning this procedure read all the instructions Failure to read and follow the instructions could damage the hoist assembly and you and others could get hurt Read and follow the in...

Page 357: ...e one hand to push against the spare while firmly pulling the jack out from under the spare tire with the other hand If the spare tire is hanging from the cable assembly the wheel wrench onto the hois...

Page 358: ...e sure the spare is correctly inflated The spare tire is made to perform well at speeds up to 112 km h 70 mph at the recommended inflation pressure so you can finish your trip Have the damaged or flat...

Page 359: ...could cause a ground connection you do not want You would not be able to start your vehicle and the bad grounding could damage the electrical systems To avoid the possibility of the vehicles rolling s...

Page 360: ...you Do not get it on you If you accidentally get it in your eyes or on your skin flush the place with water and get medical help immediately WARNING Fans or other moving engine parts can injure you ba...

Page 361: ...l on the vehicle with the dead battery On your van use the unpainted radio antenna bracket as a remote negative terminal 8 Connect the other end of the negative cable to the negative terminal location...

Page 362: ...e Removal A Unpainted Metal Part or Remote Negative Terminal B Good Battery or Remote Positive and Remote Negative Terminals C Dead Battery or Remote Positive Terminal To disconnect the jumper cables...

Page 363: ...owing the vehicle behind another vehicle such as behind a motor home The two most common types of recreational vehicle towing are known as dinghy towing and dolly towing Dinghy towing is towing the ve...

Page 364: ...ll Wheel Drive Vehicles The vehicle was not designed to be towed with all four wheels on the ground To properly tow these vehicles they should be placed on a platform trailer with all four wheels off...

Page 365: ...be started or driven for six weeks or more remove the battery cable from the negative terminal post of the battery to prevent the battery from draining while towing Rear Towing Rear Wheels Off the Gr...

Page 366: ...plastic on the vehicle Approved cleaning products can be obtained from your dealer Follow all manufacturers directions regarding correct product usage necessary safety precautions and appropriate disp...

Page 367: ...hould be cleaned regularly to keep their luster Washing with water is all that is usually needed However chrome polish may be used on chrome or stainless steel trim if necessary Use special care with...

Page 368: ...cleaning brushes Tires To clean the tires use a stiff brush with tire cleaner Notice Using petroleum based tire dressing products on the vehicle may damage the paint finish and or tires When applying...

Page 369: ...s and small irregular dark spots etched into the paint surface Although no defect in the paint job causes this we will repair at no charge to the owner the surfaces of new vehicles damaged by this fal...

Page 370: ...with a cleaning cloth Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal Laundry detergents or dishwashing soaps with degreasers can leave residue th...

Page 371: ...astic Surfaces A soft cloth dampened with water may be used to remove dust If a more thorough cleaning is necessary a clean soft cloth dampened with a mild soap solution can be used to gently remove d...

Page 372: ...lerator or brake pedal Use the following guidelines for proper floor mat usage The original equipment floor mats were designed for the vehicle If the floor mats need replacing it is recommended that G...

Page 373: ...ntervals checks inspections recommended fluids and lubricants are necessary to keep this vehicle in good working condition Damage caused by failure to follow scheduled maintenance might not be covered...

Page 374: ...have a qualified technician do the work See Doing Your Own Service Work on page 10 6 At your dealer you can be certain that you will receive the highest level of service available Your dealer has spec...

Page 375: ...oil life system is reset accidentally service the vehicle within 5 000 km 3 000 mi since the last service Reset the oil life system whenever the oil is changed See Engine Oil Life System on page 10 13...

Page 376: ...s Body hinges and latches key lock cylinders folding seat hardware and rear compartment hinges linkage and handle pivot points lubrication See Recommended Fluids and Lubricants on page 11 8 More frequ...

Page 377: ...Windshield washer fluid level check See Washer Fluid on page 10 29 Once a Month Tire inflation pressures check See Tire Pressure on page 10 60 Tire wear inspection See Tire Inspection on page 10 66 O...

Page 378: ...k to be sure vent hose is unobstructed clear and free of debris During any maintenance if a power washer is used to clean mud and dirt from the underbody care should be taken to not directly spray the...

Page 379: ...ance if a power washer is used to clean mud and dirt from the underbody care should be taken to not directly spray the transfer case output seals High pressure water can overcome the seals and contami...

Page 380: ...is specification can be identified with the dexos certification mark Look for and use only an engine oil that displays the dexos certification mark of the proper viscosity grade See Engine Oil on page...

Page 381: ...in Canada 993037 Front and Rear Axle SAE 75W 90 Synthetic Axle Lubricant GM Part No 89021677 in Canada 89021678 Transfer Case DEXRON VI Automatic Transmission Fluid One Piece Propshaft Slip Yoke Splin...

Page 382: ...more information Replacement parts identified below by name part number or specification can be obtained from your dealer Part GM Part Number ACDelco Part Number Engine Air Cleaner Filter 15950115 A3...

Page 383: ...Maintenance Records After the scheduled services are performed record the date odometer reading who performed the service and the type of services performed in the boxes provided Retain all maintenanc...

Page 384: ...Black plate 12 1 Chevrolet Express Owner Manual 2011 11 12 Service and Maintenance Maintenance Record cont d Date Odometer Reading Serviced By Services Performed...

Page 385: ...Black plate 13 1 Chevrolet Express Owner Manual 2011 Service and Maintenance 11 13 Maintenance Record cont d Date Odometer Reading Serviced By Services Performed...

Page 386: ...Black plate 14 1 Chevrolet Express Owner Manual 2011 11 14 Service and Maintenance Maintenance Record cont d Date Odometer Reading Serviced By Services Performed...

Page 387: ...from outside The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration Engine Identification The eighth character in the VIN is the engine...

Page 388: ...mended Fluids and Lubricants on page 11 8 for more information Application Capacities Metric English Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge amount see th...

Page 389: ...7 0 gal Cutaway Standard Tank 124 9 L 33 0 gal Passenger and Cargo 117 3 L 31 0 gal 4 039 mm 159 inch wheelbase or 4 496 mm 177 inch wheelbase only Transmission Fluid Pan Removal and Filter Replacemen...

Page 390: ...ansmission Spark Plug Gap 4 3L V6 X Automatic 1 52 mm 0 060 in 4 8L V8 A Automatic 1 02 mm 0 040 in 5 3L V8 4 Automatic 1 02 mm 0 040 in 6 0L V8 G Automatic 1 02 mm 0 040 in Engine Drive Belt Routing...

Page 391: ...orting Safety Defects to the Canadian Government 13 17 Reporting Safety Defects to General Motors 13 17 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy 13 17 Event Data Recorders...

Page 392: ...th your new vehicle However if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two you can file with the Better Business Bureau BBB Auto Line Program to enfo...

Page 393: ...aring before the arbiter The program is designed so that the entire dispute settlement process from the time you file your complaint to the final decision should be completed in about 70 days We belie...

Page 394: ...ervice departments However we recognize that despite the good intentions of all parties involved sometimes a misunderstanding may occur If you have a problem that has not been satisfactorily handled t...

Page 395: ...ges customers to call the toll free number for assistance However if a customer wishes to write or e mail Chevrolet the letter should be addressed to United States Chevrolet Motor Division Chevrolet C...

Page 396: ...ico To contact the Customer Assistance Center CAC use the phone numbers listed in this section Customer assistance is available Monday through Friday 08 00 to 20 00 hours and Saturdays from 08 00 to 1...

Page 397: ...or your specific vehicle OnStar and GM Cardmember Services Earnings summaries Other Helpful Links Chevrolet www chevrolet com Chevrolet Merchandise www chevymall com Help Center www chevrolet com page...

Page 398: ...8 889 2438 For Canadian purchased vehicles call 1 800 268 6800 Service is available 24 hours a day 365 days a year Calling for Assistance When calling Roadside Assistance have the following informatio...

Page 399: ...is given Emergency Tow From a Public Road or Highway Tow to the nearest Chevrolet dealer for warranty service or if the vehicle was in a crash and cannot be driven Assistance is also given when the v...

Page 400: ...authorization has been received the Roadside Assistance advisor will help to make arrangements and explain how to receive payment Alternative Service If assistance cannot be provided right away the Ro...

Page 401: ...s with the Bumper to Bumper Base Warranty Coverage period in Canada extended powertrain and or hybrid specific warranties in both the U S and Canada The Courtesy Transportation program is no longer av...

Page 402: ...ept for an overnight warranty repair Rental reimbursement will be limited and must be supported by original receipts This requires that you sign and complete a rental agreement and meet state provinci...

Page 403: ...es the parts being recycled are from undamaged sections of the vehicle A recycled original equipment GM part may be an acceptable choice to maintain the vehicle s originally designed appearance and sa...

Page 404: ...nuine Manufacturer replacement parts Read the lease carefully as you may be charged at the end of the lease for poor quality repairs If a Crash Occurs If there has been an injury call emergency servic...

Page 405: ...s insurance company is paying for the repairs you are not obligated to accept a repair valuation based on that insurance company s collision policy repair limits as you have no contractual limits wit...

Page 406: ...cts to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death you should immediately inform the National Highway Traffic Sa...

Page 407: ...00 263 7854 French or write General Motors of Canada Limited Customer Communication Centre Mail Code CA1 163 005 1908 Colonel Sam Drive Oshawa Ontario L1H 8P7 Vehicle Data Recording and Privacy This G...

Page 408: ...n trivial crash situation occurs no data is recorded by the EDR under normal driving conditions and no personal data e g name gender age and crash location is recorded However other parties such as la...

Page 409: ...ences such as key fobs for remote door locking unlocking and starting and in vehicle transmitters for garage door openers RFID technology in GM vehicles does not use or record personal information or...

Page 410: ...Black plate 20 1 Chevrolet Express Owner Manual 2011 13 20 Customer Information 2 NOTES...

Page 411: ...t 5 18 On Off Switch 3 32 Passenger Status Indicator 5 20 Readiness Light 5 18 Servicing Airbag Equipped Vehicles 3 40 System Check 3 25 All Wheel Drive 10 33 9 32 AM FM Radio 7 8 Anti Theft Alarm Sys...

Page 412: ...libration 5 5 California Fuel Requirements 9 41 Perchlorate Materials Requirements 10 3 Warning 10 3 Canadian Vehicle Owners iii Capacities and Specifications 12 2 Carbon Monoxide Engine Exhaust 9 24...

Page 413: ...dure 13 1 13 4 D Damage Repair Collision 13 13 Danger Warnings and Cautions iv Data Recorders Event 13 18 Daytime Running Lamps DRL 6 3 Defensive Driving 9 2 Delayed Locking 2 8 Devices Auxiliary 7 18...

Page 414: ...rting 9 18 Engine Heater 9 20 Engine Oil Life System 10 13 Messages 5 36 Enhanced Technology Glass 2 19 Entry Exit Lighting 6 7 Equipment Towing 9 54 Event Data Recorders 13 18 Extender Safety Belt 3...

Page 415: ...Maintenance 11 1 Towing 9 46 Vehicle Care 10 2 Glass Enhanced Technology 2 19 GM Mobility Reimbursement Program 13 8 H Halogen Bulbs 10 40 Hazard Warning Flashers 6 4 Head Restraints 3 2 Headlamps 10...

Page 416: ...s Airbag On Off 5 18 Airbag Readiness 5 18 Antilock Brake System ABS Warning 5 25 Brake System Warning 5 24 Charging System 5 21 Cruise Control 5 28 Engine Oil Pressure 5 27 Flash to Pass 6 3 High Bea...

Page 417: ...re Pressure 10 62 N New Vehicle Break In 9 16 Noise Control System 10 35 Noise Control System Tampering 10 4 O Odometer 5 13 Trip 5 13 Off Road Recovery 9 5 Oil Engine 10 10 Engine Oil Life System 10...

Page 418: ...Rear Climate Control System 8 4 Rear Doors 2 12 Rear Heating System 8 3 Rear Seats 3 5 Rearview Mirrors 2 16 Reclining Seatbacks 3 3 Recommended Fluids and Lubricants 11 8 Recommended Fuel 9 40 Recor...

Page 419: ...tment Front 3 3 Rear 3 5 Reclining Seatbacks 3 3 Secondary Latch System 10 86 Securing Child Restraints 3 60 3 62 3 65 Security Light 5 27 Vehicle 2 13 Service Accessories and Modifications 10 3 Doing...

Page 420: ...rent Systems 2 13 Immobilizer 2 13 Time 5 6 Tires Buying New Tires 10 70 Chains 10 75 Changing 10 78 Designations 10 56 Different Size 10 71 Dual Rotation 10 68 Full Size Spare 10 88 If a Tire Goes Fl...

Page 421: ...5 41 Transportation Program Courtesy 13 11 Trip Odometer 5 13 Turn and Lane Change Signals 6 5 U Uniform Tire Quality Grading 10 72 Using this Manual iv V Vehicle Canadian Owners iii Control 9 3 Iden...

Page 422: ...Danger iv Hazard Flashers 6 4 Washer Fluid 10 29 Wheels Alignment and Tire Balance 10 74 Different Size 10 71 Replacement 10 74 When It Is Time for New Tires 10 69 Where to Put the Restraint 3 50 Win...

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