Chevrolet EXPRESS - 2011, Manual

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Black plate (3,1)
Chevrolet Express Owner Manual - 2011
Customer Information 13-3
STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle
service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the
arbiter. The program is designed so
that the entire dispute settlement
process, from the time you file your
complaint to the final decision,
should be completed in about
70 days. We believe our impartial
program offers advantages over
courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).