26
Optional Services
:
Extended Hours Support
provides extended hours for phone support for your staff and
management, including weekends and holidays for only $49.95 per month, with no long
term contract required. Extended Hours Support provides coverage until midnight,
Eastern Time, and from 9am to midnight Saturday, Sunday and Holidays.
Extended Hours Support is available with no long term contract – you can go month-to-
month, and subscribe only during your busy season if you wish.
Guest Support
24/7 live support for guests and end users
Dedicated toll free number
Tracking of support incidents and escalation
Can be used seasonally - no long term contract required.
Guest support is provided 24/7 by professional support staff at a dedicated support
number. Support staff are available to assists guests connecting to the wireless service,
configuring their wireless settings and logging on. Support staff have instant, real-time
access to systems, can perform diagnostics, and when appropriate restart networks and
alert property owners to issues, as well as escalating critical system issues to advanced
technical support.
Guest support is priced on a per-room/per-campsite/per-boat-slip basis per month. Guest
support requires that the site is also subscribed to Site Monitoring.
For more information
or to order these services please contact your dealer.
Support Options
Comparison
Hardware Warranty &
Standard Support
Extended Hours
Support
Guest Support
Support for Staff &
Management
Yes
Yes
Yes
Support for Guests
No
No
Yes
Hours of Availability
(Eastern)
9am to 5pm
Mon—Fri
9am to Midnight
Mon Sun including Holidays
24/7/365
cost
Varies per unit model
$49.95 per month
(requires Hardware Warranty &
Support if not under original
warranty)
$1.50 per guest unit
(requires Hardware Warranty &
Support if not under original
warranty)
