DMF-10 User Manual (Rev. 01e)
Page 15 of 18
Contact
Procedure
In case you need to return a product or request support, follow the procedure below:
If you live in the US, contact CHAUVET® World Headquarters (see below).
If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.(see below).
If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your
distributor of record. Refer to our Web site for contact details of distributors outside
the US, United Kingdom, or Ireland.
CHAUVET®
Contact
Information
World Headquarters
CHAUVET®
General Information
Address:
5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 929-1115
Fax:
(954) 929-5560
Toll free:
(800) 762-1084
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address:
Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Voice:
(954) 929-1115 (Press
4
)
Fax:
(954) 756-8015
Email:
Technical Support
Email:
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
If you live outside the US, United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to
them. Visit our Web site for contact details.
Returning
Products to
CHAUVET®
Call the corresponding CHAUVET® Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the fixture. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
Your name
Your address
Your phone number
The RMA number
A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. As a suggestion, proper UPS packing or double-
boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
