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COMMON ERROR CODES
ERROR CODE DESCRIPTION
ACTION
BAD
ACCNT #
The card number
being used for the
current transaction
does not pass the
LUHN check.
Retry. If error persists,
ask for another
form of payment
as the card may be
fraudulent.
BATCH FULL
The terminal has
reached batch
transaction capacity.
Perform batch
settlement.
CLOSE
BATCH
The batch is more
than 90% full.
Perform batch
settlement.
EMPTY
BATCH
Cannot perform
requested function –
batch is empty.
No action.
EXPIRED
CARD
The card’s expiration
date has passed.
Retry. If error persists,
ask for another form
of payment.
INVALID
ACCNT NO
The 4 digits keyed
do not match the
account number from
the card’s magnetic
stripe.
Re-key the last 4
digits. If error persists,
ask for another
form of payment
as the card may be
fraudulent.
INVALID
AMOUNT
The amount entered
is invalid.
Re-key the dollar
amount.
INVALID
CLRK ID
The clerk number
keyed has not been
logged in.
Login the clerk
through Clerk Setup.
SETTLE NEG
BATCH
Terminal is prompting
for confirmation to
settle a negative
batch.
Press
[ENTER]
to
confirm that the
negative batch should
be settled, or press
[CANCEL]
and print a
report, which should
be used to verify that
the negative batch
total is correct.
VOID NOT
ALLOWED
The user tried to void
an already voided
transaction.
No action.
In the event that
your terminal displays
an error, refer to
these error codes
to troubleshoot
your terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually
enter the account
number. If the error
persists, contact
your Help Desk
for support.
POS-0507
PENT-102 0814 ©2014, Chase Paymentech Solutions, LLC. All rights reserved.
