20
DIAGNOSTIC CHART
Your garage door opener is programmed with self-diagnostic capabilities. The
UP
and
DOWN
arrows on the garage opener flash the diagnostic
codes.
DIAGNOSTIC CODE
UP
Arrow
DOWN
Arrow
Flash(es)
Flash(es)
1
1
1
2
1
3
1
4
1
5
1
6
2
1-5
2
6
3
2
3
3
4
1-4
4
5
4
6
5
1-4
5
5
SYMPTOM
The garage door opener will not
close and the courtesy light flashes.
The garage door opener will not
close and the courtesy light flashes.
The door control will not function.
The garage door opener will not
close and the courtesy light flashes.
There is no door movement or motor
accelerates before stopping
suddenly.
Door continues to move after the
motor stops.
Opener fails to operate.
Unable to set travel limit down
direction. Passpoint has not been
recognised during programming.
Unable to set the travel or retain
position.
The battery status LED* is constantly
flashing green.
Door is moving stops and or
reverses.
Opener runs approximately 150 mm
to 200 mm, stops and reverses.
The garage door opener will not
close and the courtesy light flashes.
Door fails to operate or operates
erractically. External accessory
wiring failure.
Door opener fails to operate
POSSIBLE RESOLUTION
Safety sensors are not installed, connected or wires may be cut. Inspect
sensor wires for a disconnected or cut wire.
There is a short or reversed wire for the safety sensors. Inspect safety sensor
wire at all staple points and connection points and replace wire or correct as
needed.
The wires for the door control are shorted or the door control is faulty. Inspect
safety sensor wire at all staple points and connection points and replace wire
or correct as needed.
Safety sensors are misaligned or were momentarily obstructed. Realign both
sensors to ensure both LEDs are steady and not flickering. Make sure nothing
is hanging or mounted on the door that would interrupt the sensors path while
closing.
No RPM pulses have been detected. Check the door manually for balance,
binding or obstructions. Internally the possible cause may be the motor, logic
board or RPM sensor. Try resetting door travel limits. Contact service centre.
RPM pulses have been detected after motor has turned off. Possible broken
spring. Check the door is correctly balanced and not creeping up or down.
Contact a door service centre.
Possible logic board failure. Reboot opener by turning the mains power OFF
and then ON after 15 seconds. Reprogram the door travel limits and force
settings. Contact service centre.
Check the passpoint module has been activated by the belt Position Tab,
during the door travel. Reset the travel limits.
Check travel module for proper assembly, replace if necessary.
Battery backup charging circuit error, replace logic board. *(if applicable)
Manually open and close the door. Check for binding or obstructions, such as
a broken spring or door lock. If the door is binding or sticking contact a trained
door systems technician. If door is not binding or sticking attempt to reprogram
travel (refer to “Program Travel Limits and Force” section).
Communication error to travel module. Check travel module connections,
replace module if necessary.
Safety sensors are misaligned or were momentarily obstructed. Realign both
sensors to ensure both LEDs are steady and not flickering. Make sure nothing
is hanging or mounted on the door that would interrupt the sensor's path while
closing.
Check the external wiring to the control panel terminal is wired correctly. Turn
off power, remove all external wiring, and retest door operation.
Low internal voltage on the Logic Board, possible power transformer or logic
board failure. Service required, call a trained service specialist.
33
