20
Chapter 4
4-5 Contacting Your Dealer
If you still have a problem after reading the preceding sections, the next step is
to contact your dealer. He can determine if the problem is something that requires
the computer to be taken to the shop. Before you call your dealer, however,
prepare the following information:
- How is your computer configured? Your dealer needs to know what peripheral
devices you are using.
- What message, if any, are on the screen?
- What software were you running at the time?
- What have you done already to try to solve the problem? If you have overlooked
a step, your dealer my be able to solve the problem over the phone.
P r o b l e m
S o l u t i o n
Yo u c a n n o t o p e r a t e t h e
m o u s e .
C h e c k t h e c a b l e c o n n e c tio n .
T r y u s i n g t h e m o u s e w i t h
a n o t h e r a p p lic a t i o n t o s e e i f
t h e r e i s a c o m p a t i b i l i t y
p r o b l e m b e t w e e n t h e
s o ftw a r e a n d t h e m o u s e .
Y o u h e a r i r r e g u l a r b e e p
s o u n d s a n d t h e c o m p u t e r
h a lts o p e r a t i o n .
C o n t a c t y o u r d e a ler.
gentle-pc4.p65
2000/5/22, PM 01:53
20
