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Trouble Shooting
Chapter 4
This chapter describes locating and solving problems that you may encounter
while using your computer.
4-1 Locating a Problem
Problems with your computer can be caused by something as minor as an
unplugged power cord or as major as a damaged hard disk. The information
in this chapter is designed to help you find and solve minor problems. If you
try all the suggested solutions and you still have a problem, contact your dealer.
Successful trouble shooting is the result of careful observation, deductive
reasoning, and an organized approach to solving the problem.
The problems that you will encounter can be divided into two basic categories:
hardware problems and software problems. Hardware problems can be further
divided into electrical and mechanical problems. You will know you have a
hardware problem if the screen is dark, the computer cannot read the disk drives,
or you get an error message during the Power-On Self Test.
Software errors can occur at several levels. The ROM BIOS and the operating
system can give you a large number of error messages. And on top of this,
each application software package has its own set of error messages. It is
important to determine whether the software error message you are getting is
from the application or the operating system. Once you know this, you can
look in the respective manual for a solution to the problem.
Trouble Shooting
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