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18

Chapter 4

4-4 General Hardware Problems

A few common hardware problems and suggested solutions are presented  in the
table below:

General problems.

Problem

Solution

This display screen is dark.

Make sure that the computer
is not in Suspend mode.

Check the Brightness and
C o n t r a s t c o n t r o l s f o r t h e
screen, If the controls are

t u r n e d t o o f a r d o w n , t h e
screen will be dark.

An incorrect date and time
are displayed.

C o r r e c t t h e date and time
u s i n g t h e DOS DATE and

T I M E c o m m a n d s o r t h e
options in the Setup Utility. If
t h e date and time are still

incorrect, contact your dealer

to change the system board

battery.

The message"Non-system
disk or disk error, Replace
and strike any key when read"
appears during boot.

Yo u   h a v e   i n s e r t e d   a   n o n -

b o o t a b l e d i s k ( e i t h e r a
defective disk or one without
a n o p e r a t i n g s y s t e m ) .

R e p l a c e t h e d i s k w i t h a

bootable disk.

gentle-pc4.p65

2000/5/22, PM 01:53

18

Summary of Contents for CT-6SLV

Page 1: ...ize and performance The cutting edge special features of the system board make this system more advancedandmorepowerfulthanotherPCsinthemarkettoday Youcanupgrade your system by adding more memory and or Adding MR Modem Riser to your requirements as well as to communicate with other world wide network or LAN Even if you are an experienced computer user make sure to at least familiarize yourself wit...

Page 2: ... 2D 3D graphics controller Supports TV OUT DFP LCD monitor Two 168 pin DIMM sockets support up to 512MB SDRAM Supports PC 133 SDRAM Embedded Fast Ethernet Controller Supports IEEE 802 3 802 3u 10 100Based T LAN One AMR slot v 1 0 compliant for soft modem riser application Onboard SiS 950 I O controller Embedded System Monitor Hardware 2Mb Boot Block ISA Flash ROM Supports HPSIR ASKIR and CIR funct...

Page 3: ...ed 128 bit VGA 10 100 Base T LAN Supports TV OUT DFP LCD monitor IEEE 1394 optional with two ports 1 front and 1 rear PCMCIA and FDD combo Hot SWAP available true IDE type II III ATA Flash Card ATA HDD Compact Flash and Smart Media card an adapter required 1 3 Unpacking Yoursystemcomessecurelypackedinasturdycardboardshippingcarton Upon receiving your computer open the carton and carefully remove t...

Page 4: ...posed to extreme temperatures In particular do not leave the computer in direct sunlight over a radiator or near a heat register for a long period of time High temperature tends to damage the electronic circuitry Avoid using or storing the computer where it will be exposed to high or low humidity Extreme humidity can contribute to disk drive failure If you are using the computer with the AC adapte...

Page 5: ...ly the all in one system board This chapter describes the components of your computer and takes a look atwhatisinside Whileyoumayneverhavetoopenupyoursystemor worryabout theelectronics inside itis toyouradvantagetounderstandingeneraltermswhat makes your system work If you are considering adding options this information will be especially useful This chapter contains information about the following...

Page 6: ...ls of the front panel s different features The figure below show the location of each of these features Infrared IR Power Button Standard CD_ROM IEEE1394 Speaker MIC USB0 1 Slim FloppyDisk Optional PCMCIA Optional PowerLED HDD LED gentle pc2 p65 2000 5 22 PM 01 50 6 ...

Page 7: ...hich the CD ROM drive is inserted Optional DVD CD RW drive Floppy disk drive The Front panel of the standard system has one drive bay into which the floppy drive is inserted PCMCIAdevice Optional The PCMCIA device let you extend the capability of your computer by inserting PC cards Hot SWAP true IDE type II III ATA Flash Card ATA HDD Compact Flash and Smart Media card IEEE1394 port Optional Suppor...

Page 8: ...for connecting the power cord monitor cable printer cable LAN cable mouse or modem cables and etc The figure below shows the location of each of these features LAN USB0 1 Keyboard Port RCA Jack S Video IEEE 1394 DFP LCD Connector VGA Port Power GamePort COM1 Telephone Line Optional Modem Mouse Port Optional Printer Port gentle pc2 p65 2000 5 22 PM 01 50 8 Line_OUT Line_IN ...

Page 9: ...is port supports faster data transfer connection of devices such as digital camera Parallel port The parallel port is for connecting peripherals such as a printer Video VGA port This port for connecting to video cable for an analog monitor DFP LCD port Connect this port to video cable for DFP LCD monitor Serial RS 232 Port This port is for connecting to serial devices such as a modem Game MIDI por...

Page 10: ... everything that is needed to operate the system in one well designed compact and very efficient system board That is why we call it an all in one board On the following pages the major features of the system board are illustrated Thecomponentsnotedinthischapterarethosecomponentsthat you may need to be familiar with if you ever upgrade or add enhancements to your system External Freq JP2 JP3 Auto ...

Page 11: ...A Jack 24 External USB 33 CD_IN 5 SiS630 Chipset 15 PS 2 Mouse Keyboard ports 25 Clear CMOS JP6 34 Line in out 6 Socket 370 16 USB 0 1 LAN 26 CIR Password Function JP7 35 Printer port 7 2Mb BIOS ROM 17 IEEE 1394 connecotr Optional 27 SDRAM Freq JP1 36 VGA port 8 SiS950 Chipset 18 AMR 27 CPU BUS Freq JP2 3 9 HDD FDD CD_ROM power 19 Floppy connector 28 FAN1 CPU FAN 10 Power connector 20 External USB...

Page 12: ...make changes Operating commands are located at the bottom of this and all other BIOS screens When a field is highlighted on line help information is displayed on the right side of the screen Figure 2 3 Setup Program Initial Screen 2 5 Award BIOS Setup Program Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup PnP PCI Configurations...

Page 13: ... of the computer case If the power source has a ground line this will discharge your body static 3 Avoid carrying out the work in areas which are known to have electrostatic problems Some rugs and carpets for example cause static build up 4 Handle all components as little as possible Leave the components in their protective packaging until you are ready to install them Handle option cards by the e...

Page 14: ...u want to add one more DRAM module to the system Simply do the following steps 1 Turn off the system power including the monitor and any peripherals 2 Disconnect all cables from the rear panel of the main system unit Make sure to remember where to plug them in again 3 Position the unit for easy access to the rear panel and the inside of the unit 4 Using a Phillips screw driver remove the screws fr...

Page 15: ... will encounter can be divided into two basic categories hardware problems and software problems Hardware problems can be further divided into electrical and mechanical problems You will know you have a hardwareproblemifthescreenisdark thecomputercannotreadthediskdrives or you get an error message during the Power On Self Test Software errors can occur at several levels The ROM BIOS and the operat...

Page 16: ...t is controlled by a wall switch make sure that the switch is on If the outlet is controlled by a dimmer switch use a different outlet If your computer is plugged into a power strip with an on off switch make sure the switch is on 2 With the computer s power switched off check all cable connections if the computer is connected to any peripheral devices look for loose or disconnected cables If the ...

Page 17: ...rrect and apparent results An example of a critical error is microprocessor malfunctions Information message that furnish important information on the power on and boot processes such as memory statues These noncritical malfunctions are those that cause incorrect results that may not be readily apparent An example of noncritical error would be memory chip failure In general if the POST detects a s...

Page 18: ...ark An incorrect date and time are displayed Correct the date and time using the DOS DATE and T I M E c o m m a n d s o r t h e options in the Setup Utility If the date and time are still incorrect contact your dealer to change the system board battery The message Non system disk or disk error Replace and strike any key when read appears during boot You have inserted a non b o o t a b l e d i s k ...

Page 19: ...itions that m ight cause this problem T h e d i s k h a s n o t b e e n formatted See your operating s y s t e m m a n u a l f o r i n f o r m a t i o n o n f o r m a t t i n g floppy disk The disk is w r ite protected E ject the disk remove the w r i t e p r o t e c t i o n s a n d reinsert the disk The disk is fu ll You can try using another disk or you can remove items from the disk or you can ...

Page 20: ...n the screen What software were you running at the time Whathaveyoudonealreadytotrytosolvetheproblem Ifyouhaveoverlooked a step your dealer my be able to solve the problem over the phone P roblem S o lution Yo u c a n n o t operate the m o u s e C h e ck the cable connectio n Tr y u s i n g t h e m o u s e w i t h a n o t h e r a p p lication to see if t h e r e i s a c o m p a t i b i l i t y p r...

Page 21: ...ddisassembleyour system 5 1 Step by Step Instruction 1 Using a Phillips screw driver remove the screws from the back of the system cover Figure 5 1 2 Lift off the cover and carefully set it aside Figure 5 2 System Assembly Figure 5 2 Figure 5 1 gentle pc5 p65 2000 5 22 PM 01 53 21 ...

Page 22: ...e the screws from the sides of the chassis See Figure 5 4 5 Lift off the braket and carefully set it aside See Figure 5 5 3 Remove the front panel cover as shown in figure 5 3 below Figure 5 3 Figure 5 4 Figure 5 5 gentle pc5 p65 2000 5 22 PM 01 54 22 ...

Page 23: ...moving the Hard Disk Drive See Figure 5 6 7 Installing or removing the CPU as shown in figure 5 8 below Figure 5 6 Figure 5 7 Figure 5 8 8 Installing or removing the CPU fan as shown in figure 5 7 below gentle pc5 p65 2000 5 22 PM 01 54 23 ...

Page 24: ...24 Chapter 5 9 Installing and removing the memory modules See Figure 5 9 Figure 5 9 gentle pc5 p65 2000 5 22 PM 01 54 24 ...

Page 25: ...ppler effects for DirectX 6 Virtual HRTF interactive 3D audio DirectSound accelerator for Volume Pan and Pitch Shift Control on streaming or static buffers CD quality audio with 90dB SNR using external high quality AC97 98 CODEC through AC link On Chip Sample Rate Converter ensures all Internal operation at 48KHz Full Legacy Compatibility Complete DirectX driver suite DirectSound3D DirectSound Dir...

Page 26: ...26 Appendix I Memo gentle pca 1 p65 2000 5 22 PM 01 54 26 ...

Page 27: ...ear Textured Z Buffered and Alpha Blended Supports Hardware DVD accelerator Built in Hardware Motion Compensation IDCT VLD for video playback Built in Programmable 24 bit True color RAMDAC up to 270MHz pixel clock Supports up to 1920 x 1200 256 32K 64K colors 80Hz NI graphics mode Supports up to 4096x4096 Virtual Screen Support multiple risers and multiple monitors Supports DDC1 DDC2B and DDC 3 0 ...

Page 28: ...28 Chapter II Memo gentle pca 2 p65 2000 5 22 PM 01 55 28 ...

Page 29: ...tem power it s a much convenient way for users to use this drive Feature 2 In 1 combines one FDD with one IDE Drive Standard 34 pins FDD and 4 pins power connectors ATA to standard IDE interface One Front Slot 40 pins IDE and 4 pins power connectors Standard 3 5 Drive form factor With Hot Swap Function under operating system Win95 98 With card protection function by Hardware circuit Specification ...

Page 30: ...26 Chapter III Memo gentle pca 3 p65 2000 4 28 PM 06 01 26 ...

Page 31: ...he location of each of these features Slim CD_ROM Standard FloppyDisk Infrared IR winelow Power Button IEEE1394 Optional Speaker MIC USB0 1 PowerLED HDD LED Infrared IR winelow Power Button Standard CD_ROM IEEE1394 Optional Speaker MIC USB0 1 Slim FloppyDisk Optional PCMCIA Optional PowerLED HDD LED gentle pc2 p65 2000 4 19 AM 11 17 6 ...

Page 32: ...ts are for connecting the power cord monitor cable printer cable LAN cable mouse or modem cables and etc The figure below shows the location of each of these features LAN USB0 1 Keyboard Port RCA Jack S Video IEEE 1394 DFP LCD Connector VGA Port Power GamePort COM1 Telephone Line Optional Modem Mouse Port Optional gentle pc2 p65 2000 4 19 AM 11 17 8 Line_OUT Line_IN ...

Page 33: ...ns Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for audio noise emissions from digital apparatuses set out in the Radio Interference Regulations of the Canadian Department of Commu...

Page 34: ...User s Guide gentle pc0 p65 2000 5 22 PM 01 49 2 ...

Page 35: ...on 13 3 1 Safety Precautions 13 3 2 Installing MR Modem Riser Card 13 3 3 Adding Extra SDRAM Memory 14 Chapter 4 Trouble Shooting 15 4 1 Locating a Problem 15 4 2 Checking the Power Cables and Connections 16 4 3 About the Power On Self Test 17 4 4 General Hardware Problems 18 4 5 Contacting Your Dealer 20 Chapter 5 System Assembly 21 5 1 Step by Step Instruction 21 Appendices Appendix I PCI Audio ...

Page 36: ...Memo gentle pc0 p65 2000 5 22 PM 01 49 4 ...

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