Quick Start Guide for AV3680A Handled Cable & Antenna Tester
Chapter 4 Getting Help
Under normal circumstances, problems are caused by hardware, software, or improper operation of users. If
there are any problems, first observe error messages and store them; analyze the possible reasons and use
the methods provided in “4.1 Basic check” as reference and perform primary check to solve the problems.
You can also contact our customer service center and provide error messages collected. We will assist you
in solving problems as fast as we can. Please check 4.2 for detailed contact information or via
www.ei41.com
online for the nearest technical support contact information.
4.1 Basic check
If any problem occurs in the AV3680A you are using. You can check them yourself in accordance
with the following guidance. If the problem remains, please contact us.
If AV3680A cannot be started after pressing startup key, please check whether the power supply is
normal. Check whether the indicators of adapter are powered on, or whether the power of battery is
with electricity. If nothing wrong with the aforementioned problems, then it might be an instrument
failure, please contact us for return-to-factory repair.
Please press
【
Reset
】
key and return to a known state, if you cannot enter into the system or
application programs after AV3680A starts up. If it still cannot work normally, then it might be an
instrument failure, please contact us for return-to-factory repair.
If AV3680A fails to start up and self test, please press
【
Reset
】
key, which makes AV3680A return
to a known state. If the self test still fails then it might be an instrument failure, please contact for
return-to-factory repair.
If the touch screen of AV3680A does not respond, please use the key combination (
【
System/Local
】
+
【
↑
】
) and perform recalibration towards the touch screen (
【
System/Local
】
→ [Settings] →
[Touch Screen Calibration]), if the problem on touch screen response persists then it might be an
instrument failure, please contact for return-to factory repair.
If AV3680A performance index is not normal, please check whether the testing tools and testing
environment meet the requirements; whether the test port connectors are worn out; whether the
performance index of calibration kits are normal. If nothing wrong with the aforementioned problems,
then it might be an instrument failure, please contact for return-to factory repair.
If AV3680A cannot communicate via LAN, first confirm the IP address setting of tester and then
check the yellow LED indicator next to LAN interface on the rear panel. If this indicator does not
flash, then check LAN cable and connection.
4.2 Help Information
AV3680A provides “Error log” function, when a problem occurs, the instrument will automatically
generate “Error log”, which records the abnormities of hardware, file deletions, program control etc.; it is
composed of three levels, including message, warning, and error and used for assisting in analyzing
instrument failure. Users can view “Error log” via
【
System/Local
】
→ [Page Down] → [Error log].
