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CenterVue
COMPASS Operating Manual
Pag. 47 di 53
16. TROUBLESHOOTING
Symptom
Possible cause(s)
Solution
1.
COMPASS does not power on (no green
LED)
System is not powered
Plug the power supply into a properly
working socket then press the power
button for at least 3 seconds
2.
System keeps failing alignment with
message “Eye not found”
Front lens cap is in place
Remove front lens cap
3.
Message "Disconnected: cable not
connected or machine turned off" appears
when trying to access the instrument
USB cable is disconnected from tablet
and/or from device or system is off
Turn system on and7or connect USB
cable and login again
4.
Message "Disconnected: tethering not
enabled" appears when trying to access the
instrument
Login was made with “Admin” user and
tethering was not enabled
Enable tethering or switch to “Doc”
user and login again
5.
Bluish artifacts as in this example appear in
all newly acquired images
Front lens is dirty
Clean the front lens (see par. 15)
6.
System is not usable with message “internal
error: device temporarily locked”
Malfunction of the rotating mirror or of
the infrared LED board for pupil
illumination
See par. 12.5 to reset the lock
condition. If the condition presents
frequently, contact authorized service
center
7.
Tablet does not turn on and does not
recharge
Tablet is fully discharged and current
from device is not sufficient to initiate
recharge
Use the wall charger found in the
accessory box to charge the tablet
for at least one hour, then connect it
normally to the system
8.
One or more dark areas appear in color
and/or IR pictures
Pupil is too small (< 2.5 mm)
Dark adapt or dilate subject