UFM
070313
Page 30 | 1-800-343-9463
TROUBLESHOOTING GUIDE
Pump runs all the time
Possible Cause
Solution
Float is positioned with the magnet facing downwards.
Reposition the float with the magnet facing up wards.
The float is not in the correct location.
Check that the float is located inside the reservoir around
the sensor column.
The top is not secured properly to the reservoir.
Make sure that the top is clipped firmly on to the reservoir.
Sludge has built up and is preventing the float to rest on
the bottom of the reservoir.
Clean with anti bacterial solution. Note: The pump will
only switch off when the float is actually resting on the
bottom of the reservoir.
The evaporator produces more condensate than the
pump can handle.
The pump is too small and must be replaced with a
different type.
Pumps runs but does not pump any water
Possible Cause
Solution
Evaporator has been disconnected from reservoir.
Connect the evaporator’s drain outlet hose onto the drain
inlet on the reservoir.
Reservoir has been disconnected pump.
Connect the reservoir outlet to the pump inlet.
Restriction in one of the hoses.
Remove all kinks and debris from the drain hose
Reservoir, filter and discharge hose are being restricted by
sludge and debris.
Clean with anti bacterial solution.
Pump does not operate
Possible Cause
Solution
Power is not reaching the Pump
Contact Customer Service at 800-343-9463
Pump is not wired correctly
Contact Customer Service at 800-343-9463
The pump was too hot and the thermal cut out has been
activated.
The pump will automatically reset once the pump has
cooled down.
