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TROUBLESHOOTING GUIDE
Unit does not run/power up
Possible Cause
Solution
Humidifier is not plugged in
Make sure the unit is plugged into an outlet
Power switch not on
Turn unit on by pressing the power button on the control
Line voltage is incorrect rating for the system
Check line voltage to make sure there is 110v/120v
Room at set point
Lower set point
Humidistat not calling for humidifying
Lower set point
Faulty Humidistat or wiring
Call Customer Service at 1-855-235-5271
Humidity Levels are too Low
Possible Cause
Solution
There is something blocking the supply and/or return air,
on the Humidifier.
Remove air flow obstruction
Humidifier is mounted too low in the cellar
Re-Locate unit so the distance from the ceiling and top of
the unit is no more than 18”
One or more of the fans are not turning on.
Please contact the installing technician to troubleshoot.
Compressor is not turning on.
Please contact the installing technician to troubleshoot.
Compressor keeps cycling on overload
Make sure all fans are working and there are no airflow
obstruction.
Poor seal around door or other areas requiring a seal
(around the unit, wall joints, etc)
Make sure there are no air gaps around the door. If door
seal is damaged, replace it.
Controller set too high
Lower the set point.
System Runs Constantly
Possible Cause
Solution
Leaky door seal or poorly insulated cellar.
Fix leaky door seal and insulate cellar in accordance with
this manual. (Page 9)
Unit leaks water
Possible Cause
Solution
Humidifier is not level
Humidifier should be level on the wall to prevent leaking.
Drain line clogged or kinked
Check drain line to make sure water can flow freely.
Drain is clogged preventing water form escaping
Disconnect drain and clear out, open access door and check
drain for blockage
Drain line does not have a downward slope
Fix Drain line so there is a downward slope from the unit to the
drain.
Unit runs but does not Humidify
Possible Cause
Solution
Lack of air flow
Make sure fan is unobstructed.
Misting Nozzle not working properly
Contact Customer Service at 1-855-235-5271
