ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
12
10.0 REPAIR AND RETURN INFORMATION
10.1
WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) Form. It
must include: return shipping instructions, original purchase order number
and special marking instruction. A description of the trouble observed
must be attached to the defective unit. This information must be inside the
original shipping container.
10.2
DIRECT ALL INQUIRES TO:
CEECO
Repair Department
863-357-0798- telephone
863-357-0006- facsimile
www.ceeco.net
10.3
NON-WARRANTY REPAIR
CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.
10.4
RETURN FOR CREDIT
Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 20% restocking charge based on the
manufacturer’s list price. Return RMA must be requested no later than 30
days after original shipment.
10.5
EXCHANGE POLICY
If a replacement unit is required it will be shipped in the most expedient
manner consistent with the urgency of the situation. Please contact
"customer service" for instructions regarding exchange of modules or
printed circuit boards.