6
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing
any internal components of the unit.. Before any attempt to replace a component be sure to check all electrical
connections for proper contact.
PROBLEM
PROBABLE CAUSE
REMEDY
A Water supply OFF.
Turn water ON.
B Clogged inlet screen (Water Inlet Valve). Disconnect water line and clean inlet screen.
C Inoperative Water Inlet Valve.
Check connection, if needed replace Valve.
1
No water
when Rinse
Switch is ON. D Loose electrical connection at level
control probe or board.
Check all electrical connections. at water level
controls.
A No product in Hopper.
Add product.
B Auger not working.
Engage Hopper/Nut to Motor Gear (See section VI).
C Damaged, loose, or missing Agitator
Gear.
Replace Agitator/Auger Gear (See section VI).
D Inoperative Auger Motor or Relay.
Check connections of Motor, Relay and/or Switch,
if needed replace components.
E Hopper outlet clogged
Clean Hopper and check Cartridge Heater.
2
No product
when
Dispense
Button is
pressed
F Faulty Coupling.
Replace damaged Coupling components.
A Clogged/stuck Water Dispense Valve
Clean or unclog Water Dispense Valve.
Replace Dispense Valve if inoperative.
3
Water does
not shut off.
Water keeps
dispensing.
A Heater Switch is OFF.
Turn Heater Switch ON.
B Thermostat is OFF.
Turn Thermostat ON. Turn Knob Clockwise.
C Loose connection on Thermostat.
Make sure all wires and terminals on Thermostat are
tight.
D Bad Thermostat
Replace the thermostat.
E Hi-Limit Temperature Switch is defective Replace the Hi-limit.
F Heater is burned out or defective.
Replace the Heater.
4
Water is not
heating up in
the tank.