CCV Budget User Manual Download

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CID110A/08062013

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CONTACT DETAILS

11.1

Telephone numbers CCV

CCV Service Centre (for failures and ordering supplies)

+31 (0)88 228 9849

Ordering supplies via the Internet:

www.ccv.nl, Web shop

CCV Sales department

+31 (0)88 228 9870

11.2

Opening hours CCV

CCV business hours:
Monday to Friday

8.30 AM – 5 PM

CCV Service Centre:
Monday to Friday

7 AM – 10 PM

Saturday

8 AM – 6 PM

Sunday

9 AM – 5.30 PM

Note 24-hour service only for urgent failures.

11.3

General address details CCV

CCV Holland B.V.
PO Box 9226
6800 KH Arnhem, the Netherlands

T   +31 (0)88 228 9911
F   +31 (0)88 228 9900
E   [email protected]
I    www.ccv.nl

11.4

Telephone numbers acquirers

European Merchant Services (EMS)

+31 (0)20 660 3120

B+S Card Service

+31 (0)20 427 8344

American Express

+31 (0)20 504 8333

Bank Card Company (BCC)

+32 22 05 87 87

China UnionPay

+31 (0)30 283 7333

Citibank

+31 (0)20 651 4211

ConCardis

+31 (0)20 794 8630

Diners Club

+31 (0)20 654 5500

JCB

+31 (0)30 283 7333

OmniPay

+31 (0)30 283 7333

PaySquare

+31 (0)30 283 7333

YourGift Cards

+31 (0)10 240 9259

Summary of Contents for Budget

Page 1: ...User Manual C C V B U D G E T ...

Page 2: ...neral Terms and Conditions of CCV Holland BV dated August 2012 and the service leaflet of the corresponding product These documents have already been included in the offer All rights reserved No part of this publication may be reproduced stored in computerised databases or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written co...

Page 3: ...wn of the payment terminal 20 3 5 1 Performing an activation of the terminal 20 3 5 2 Performing a deactivation of the terminal 20 3 6 The use of payment cards 21 3 7 Placing a printing paper roll 21 4 PERFORMING TRANSACTIONS 22 4 1 Overview of the different types of transactions 22 4 1 1 Which transactions can I perform with a payment card 22 4 2 Entering a tip during a transaction 24 4 3 Sale 25...

Page 4: ...payment terminal 49 8 1 2 Cleaning of the chip card reader 50 8 1 3 Cleaning of the magnetic card reader 50 8 2 Periodic version check of the software 50 8 3 What to do in case of a failure 51 8 3 1 Looking up the TMS Terminal ID and the payment terminal code 52 9 ACCESSORIES FOR THE PAYMENT TERMINAL 53 9 1 Ordering accessories 53 9 2 Ordering printing paper rolls via the payment terminal 53 10 GL...

Page 5: ...u purchased a payment terminal from a payment terminal supplier in this case CCV Cashier As a cashier you are the one operating the payment terminal during the performance of transactions Cardholder The cardholder is the person who is charged a transaction amount for a product or service During the performance of a transaction the cardholder also operates the terminal Internet provider Your transa...

Page 6: ...lied 1 The VX 520 payment terminal The payment terminal is operated both by you and by the cardholder when performing transactions 2 Power cable The power cable is used to connect the payment terminal to an outlet 230 volts 3 Ethernet cable You connect the Ethernet cable to the payment terminal and a communication module Ethernet modem or Ethernet router You can find more information on connecting...

Page 7: ... it reasonably impossible for third parties to see the PIN code The payment terminal is equipped with a privacy shield The cardholder can use this shield to cover the keyboard when entering the PIN code Should your payment terminal not be equipped with a privacy shield please contact the CCV Service Centre 2 2 2 Use of the card reader Make sure that the payment card is always visible to the cardho...

Page 8: ... as described in the example table below Should the equipment be disconnected temporarily to be placed at a different location Then also connect the equipment as described in the table below Connecting the VX 520 1 Push the tab back and slide the cover back to remove it 2 Use the power cable to connect the payment terminal to an outlet Connecting to an outlet 230 volts ...

Page 9: ...ng up communication Your payment terminal must be able to communicate over the Internet This is necessary to forward transactions to an acquirer for further processing but also to communicate with the CCV Terminal Management System For instance new software can be installed on your terminal by communicating with the Terminal Management System Connecting to an Ethernet modem Ethernet router ...

Page 10: ...you like to have your payment terminal communicate via a non certified data communication link public Internet Then please contact the CCV Service Centre to have the communication set up 2 4 2 Setting a static IP address Please note you will receive the information for setting the data communication link from your Internet provider Is this information not known to you Then please contact your Inte...

Page 11: ...d confirm with OK ________________0 0 0 0 TCP IP 11 Select SUBNET MASK TERMINAL IP ADDRESS SUBNET MASK GATEWAY SUBNET MASK 12 Press CORR enter the subnet mask and confirm with OK ________________0 0 0 0 TCP IP 13 Select GATEWAY TERMINAL IP ADDRESS SUBNET MASK GATEWAY GATEWAY 14 Press CORR enter the gateway and confirm with OK ________________0 0 0 0 TCP IP 15 Press STOP repeatedly until you are ba...

Page 12: ...NT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Select COMMUNICATION COMMUNICATION MERCHANT PASSWORD E JOURNAL COMMUNICATION 7 Select TCP IP SELECT MODEM TCP IP TCP IP 8 Select RESET ALL DHCP and then press STOP RESET ALL DHCP STATIC IP ADDRESS IP ADDRESS DNS1 TCP IP 9 Wait between 10 and 30 seconds and press ...

Page 13: ...NU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Scroll to and select DIAGNOSIS FUNCTIONS CONFIGURE DIAGNOSIS DIAGNOSIS 5 Select COMM TEST COMM TEST COMM TEST 6 Select TERMINAL TERMINAL C TAP TERMINAL 7 Select ALL CONNECTIONS ALL CONNECTIONS TMS CONFIGURATION TMS CONFIG BACKUP After all connections have been tested a r...

Page 14: ...104 96 44 15002 CONNECTION OK TCP IP SESSION OK C TAP CCV host 194 104 96 43 10000 CONNECTION OK TCP IP SESSION OK Equens host 82 195 48 7 50496 CONNECTION OK TCP IP SESSION OK CTAP Scheme 52800001 82 195 48 7 50496 CONNECTION OK TCP IP SESSION OK CTAP Scheme 52800002 194 104 96 43 10000 CONNECTION OK TCP IP SESSION OK REPORT END Section 8 3 describes which actions you can perform yourself in case...

Page 15: ...orming operations with the payment terminal 4 Privacy shield The protective shield around the keyboard Using this protective shield and his or her hand the cardholder can shield the keys of the terminal while entering the PIN code 5 Chip card reader The cardholder can insert a payment card with EMV chip into the chip card reader when performing the transaction see section 3 6 6 Magnetic card reade...

Page 16: ...ss the numeric keys to enter numbers For example to enter a transaction amount The cardholder can use the numeric keys to enter a PIN code 5 key Punctuation marks that you can enter by pressing the ALPHA key have been programmed under this key see subsection 3 2 1 6 key Punctuation marks that you can enter by pressing the ALPHA key have been programmed under this key see subsection 3 2 1 7 STOP ke...

Page 17: ... You can enter these by pressing the ALPHA key First press a numeric key then the key or the key and then the ALPHA key Which letter or punctuation mark appears depends on the number of times you press the ALPHA key see table below ALPHA key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 1 Q Z q z 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P R S p r s 7 8 T...

Page 18: ... the receipt will be deleted from the payment terminal The menu options are not displayed at the same height as a function key This arrow indicates the function key you should press to select the menu option Scroll to the first line of a menu Scroll up one line Scroll down one line Scroll to the last line of a menu The screen displays up to eight lines The upper line above the line always indicate...

Page 19: ...06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MENU 2 Select MERCHANT MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Select MERCHANT...

Page 20: ...ol TERMINAL DEACTIVATED PROTECTED ITEM 2 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ 3 5 2 Performing a deactivation of the terminal At the end of the day you should perform a deactivation of the terminal The period for the financial transactions will then be closed and the reports are printed out To perform a deactivation of the terminal please per...

Page 21: ...he magnetic card reader with the magnetic strip facing down and toward the terminal 3 7 Placing a printing paper roll Perform the actions below to place a new printing paper roll Always do this carefully The cut edge is sharp and the printer may be hot 1 Open the cover of the printer This is done by pulling back the printer knob and sliding the printer cover backwards If present remove the previou...

Page 22: ...you enter an authorisation code that you obtained through a telephone reservation Cash advance after referral A cardholder withdraws money at a point of sale During this transaction a reservation that you obtained through a telephone authorisation code must be entered Card check Check with the card issuer whether the payment card is still valid Extra reservation Increase the previously reserved am...

Page 23: ... merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select REPORTS REPORTS FUNCTIONS CONFIGURE REPORTS 5 Select C TAP TERMINAL C TAP C TAP 6 Select PARAMETERS FINANCIAL PARAMETERS STATUS PARAMETERS 7 Select PER ACQUIRER TERMINAL PER ACQUIRER BRAND RELATIONS SELECT ACQUIRER 8 Select the desired transaction processor The acquirer parameter will now be ...

Page 24: ...ervations sales after reservations and sales after referrals may be performed The last transaction may also be cancelled the cardholder is allowed to tip during a transaction The tip amount in this example may not exceed 20 of the transaction amount and not exceed 10 000 4 2 Entering a tip during a transaction A tip can be added to a transaction amount This is only possible if allowed by the acqui...

Page 25: ...der AMOUNT EUR 0 00_______ 3 The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader TOT 0 01 EUR YOUR CARD PLEASE 4 The cardholder enters the PIN code and approves the transaction with OK SALE TOT 0 01 EUR ENTER PIN OK PIN _______________ 5 The cardholder removes the card APPROVED REMOVE CARD 6 The cardholder hands you back the terminal Now press OK...

Page 26: ...3 Press the purple function key below the symbol TOT 0 01 EUR YOUR CARD PLEASE SALE 4 Enter the card number and confirm with OK CARD NUMBER OK __________________ SALE 5 Enter the expiry date and confirm with OK EXPIRY DATE OK __________________ MMYY Please note you may need a CVC2 code while performing the transaction This is a three digit code It can usually be found on the back of the payment ca...

Page 27: ...ation To cancel a previously performed transaction you can perform a cancellation Please note to cancel the previously performed transaction you will need an authorisation code This code is printed on the copy of the receipt of the transaction you wish to cancel Please see the next page for an example of a copy of the receipt with an authorisation code Performing a cancellation goes as follows Scr...

Page 28: ...K 9 The cardholder removes the card APPROVED REMOVE CARD 10 The cardholder hands you back the terminal Now press OK PLEASE RETURN UNIT TO ATTENDANT CANCELLATION 11 The cancellation was successful TRANSACTION OK Journal CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000002 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence...

Page 29: ...nto the chip card reader or swipes it through the magnetic card reader TOT 0 01 EUR YOUR CARD PLEASE 5 The cardholder enters the PIN code and approves the transaction with OK RESERVATION TOT 0 01 EUR ENTER PIN OK PIN _______________ 6 The cardholder removes the card APPROVED REMOVE CARD 7 The cardholder hands you back the terminal Now press OK PLEASE RETURN UNIT TO ATTENDANT RESERVATION 8 The rese...

Page 30: ...e receipt of the reservation you performed previously Please see section 4 4 for an example of a copy of the receipt with an authorisation code The code may consist of numbers and letters In subsection 3 2 1 you will find more information on entering letters SALE AFTER RESERV 4 Enter an authorisation code and confirm with OK AUTHORISATION CODE ________ 5 The cardholder inserts the card into the ch...

Page 31: ...m with OK AMOUNT EUR 0 00_______ 5 The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader TOT 0 01 EUR YOUR CARD PLEASE 6 The cardholder presses OK to approve the transaction REFUND TOT 0 01 EUR OK 7 The cardholder removes the card APPROVED REMOVE CARD 8 The cardholder hands you back the terminal Now press OK PLEASE RETURN UNIT TO ATTENDANT REFUND 9...

Page 32: ...ch acquirers they are linked you can print a Brand relation report If you have changed any settings for the payment cards we recommend you always print and check a Brand relation report To print a Brand relation report please perform the following actions Screen of the VX 520 Action 01 06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MENU 2 Select MERCHAN...

Page 33: ...minal Management System under Transaction processor CCV Date and time on which you printed the report The different types of payment cards Per card the registration number also called Merchant ID is indicated You can also see whether the card is linked to the transaction processor Transaction processor Equens The different types of payment cards Per card the registration number also called Merchan...

Page 34: ...line 5 2 3 Accepting a payment card via another acquirer and another transaction processor The registration number of the acquirer The new transaction processor CCV Equens or Atos Worldline 5 2 1 5 2 1 Adding a payment card Please note to implement this change you will need the registration number of the payment card You should also know which transaction processor will process the transactions Is...

Page 35: ...d to a transaction processor Otherwise the message shown at action 11 will appear ADD BRAND 10 Press OK to add the card to the new transaction processor BRAND ALREADY HAS A RELATION WITH NAME PROCESSOR DISC RELATION NO STOP YES OK ADD BRAND 11 Press the CORR key MERCHANT ID ____1234 ADD BRAND 12 Enter the registration number you received from the acquirer and confirm with OK MERCHANT ID __________...

Page 36: ...rd by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select C TAP TERMINAL C TAP CONFIGURATION 6 Select EDIT RELATIONS EDIT RELATIONS SELECT ACQUIRER 7 Select the transaction processor CCV Equens or Atos Worldline to which the card you want to remove is linked CCV host Equens host AWL NL host EDIT RELATIONS 8 S...

Page 37: ...ons Screen of the VX 520 Action 01 06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MENU 2 Select MERCHANT MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select C TAP TERMINAL ...

Page 38: ... Press the CORR key MERCHANT ID ____1234 MERCHANT ID 11 Enter the registration number you received from the acquirer and confirm with OK MERCHANT ID _________________ 1234 CHANGE MERCHANT ID 12 Press STOP repeatedly until you are back at the home screen An acquirer parameter session will now be started UnionPay VISA Maestro 13 After the acquirer parameter session is completed a receipt is printed ...

Page 39: ...ICES CARD BRAND PARAMETER ID 4556313529 0000 000000004 ALLOWED SERVICES NOT VALID CHECK MERCHANT ID FOR VISA CARD BRAND MasterCard 2003 MERCHANT ID 455600707814 ALLOWED SERVICES CARD BRAND PARAMETER ID B480 000000007 NEXT UPDATE 01 07 2012 05 22 00 REPORT END Please note was the changing of the registration number for the payment card or the adding of the payment card unsuccessful The new registra...

Page 40: ...er type of transaction and type of card 6 2 Automatically printing reports at a deactivation of the terminal If you perform a deactivation of the terminal see subsection 3 5 2 the reports are printed automatically Which reports are printed depends on the settings of your payment terminal 6 3 Interim printing of reports Would you like to print a report before the end of a period The following subse...

Page 41: ...PEN EFT TOTALS TRX EUR SALE 5 0 05 CANCELLATION SALE 1 0 01 REFUND 1 0 01 TOTAL 0 03 CCV Maestro TRX EUR SALE 2 0 02 TOTAL 0 02 VPAY TRX EUR SALE 1 0 01 TOTAL 0 01 MasterCard TRX EUR SALE 2 0 02 CANCELLATION SALE 1 0 01 REFUND 1 0 01 TOTAL 0 00 REPORT END The date and time on which you printed the total report The TMS Terminal ID of the payment terminal and information on the period to which the r...

Page 42: ... ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select REPORTS REPORTS FUNCTIONS CONFIGURE REPORTS 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Select FINANCIAL FINANCIAL PARAMETERS FINANCIAL 7 Select E JOURNAL The E journal will now be printed Please see the next page for an example of the E journal E JOURNAL CURRENT PERIOD FINAN...

Page 43: ...CQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 JOURNAL Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000003 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence Nr 00 Valid thru 30 04 14 CANCELLATION Date 01 06 2012 10 08 15 Auth code 180813 Total EUR 0 01 CANCELLATION AUTHORISED ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 END OF E JOURNAL The ...

Page 44: ... journal To enable the E journal you should set the maximum number of transactions to be stored in the E journal set the number of transactions after which you want to receive a warning that the E journal is almost full Perform the following actions to enable the E journal Screen of the VX 520 Action 01 06 12 1 Press the purple function key below the symbol to open the menu SALE OTHER TRX MAIN MEN...

Page 45: ... the E journal E JOURNAL 10 Select THRESHOLD ALM FULL MAX TRX ENTRIES THRESHOLD ALM FULL E JOURNAL 11 Press the CORR key THRESHOLD ALM FULL 0 0 E JOURNAL 12 Enter the number of transactions after which you want to receive a warning on the payment terminal that the E journal is almost full and confirm with OK THRESHOLD ALM FULL ___ 0 E JOURNAL 13 If the E journal is enabled the following message wi...

Page 46: ... 4 Select CONFIGURE REPORTS FUNCTIONS CONFIGURE CONFIGURE 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Scroll to and select E JOURNAL COMMUNICATION MERCHANT PASSWORD E JOURNAL E JOURNAL 7 Select MAX TRX ENTRIES MAX TRX ENTRIES THRESHOLD ALM FULL E JOURNAL 8 Press the CORR key MAX TRX ENTRIES 0 0 E JOURNAL 9 You can now enter the maximum number of transactions to be stored in the E journal Enter the...

Page 47: ...Y INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ MERCHANT MENU 4 Select FUNCTIONS REPORTS FUNCTIONS CONFIGURE FUNCTIONS 5 Select TERMINAL TERMINAL C TAP TERMINAL 6 Scroll to and select DELETE E JOURNAL CONTACT TMS RESTART TERMINAL DELETE E JOURNAL PROTECTED ITEM 7 Enter the merchant password by default 9...

Page 48: ...o the transaction for example a number or description The attribute will appear on the copy of the receipt Activation only via the CCV Service Centre Employees The Employees feature provides insight into the transactions your employees perform during a shift After the deactivation of the terminal a report is printed in which the totals of the transactions performed are specified per employee The n...

Page 49: ... clean the card readers A special cleaning kit is available for the cleaning of the payment terminal The kit contains antistatic and antibacterial cleaning pads a cleaning card for the chip card reader a cleaning card for magnetic stripe reader Chapter 9 describes how you can order the cleaning kit and other supplies 8 1 1 Cleaning of the payment terminal To clean the payment terminal please perfo...

Page 50: ...etic card reader of the payment terminal The cleaning card has two cleaning strips on both sides For the best result swipe the card through the magnetic stripe reader twice without turning it over 8 2 Periodic version check of the software Your payment terminal periodically communicates with the CCV Terminal Management System for a version check This is done automatically during the night The soft...

Page 51: ...ayment terminal by interrupting the power supply for 15 seconds Check whether the Ethernet cable is properly connected to the terminal and the modem or router Also check whether the connectors of the payment terminal and the Ethernet cable are damaged Test the communication links of the payment terminals see subsection 2 4 4 Do you suspect that your terminal is not connected Please contact your In...

Page 52: ...lect TERMINAL CUSTOMER SERVICE TERMINAL COMMUNICATION TERMINAL 4 Write down the TMS Terminal ID in this example CSL001 TMS TID CSL001 CONF TYPE V520NLSW CONF VERS 09 24 SOFTW VERS 09 24 PINPAD VERS 0322 01 06 2012 10 09 20 If you cannot look up the TMS Terminal ID you may also refer to the payment terminal code of the payment terminal You can find the payment terminal code on the copies of the tra...

Page 53: ...ERVICE MENU ORDER PAPER ROLLS PROTECTED ITEM 3 Enter the merchant password by default 99999 and confirm with OK MERCHANT PASSWORD _ _ _ _ _ ORDER PAPER ROLLS 4 Use the purple function keys below the symbols and to adjust the number of rolls you want to order QUANTITY 25 ROLLS PRESS OK TO CONFIRM Please note you can order printing paper rolls in packages of 25 units 200 printing paper rolls is the ...

Page 54: ...stics These are focused on an optimised effective safe reliable and efficient payment system CVC2 code A three digit code applied on the back or front of a payment card for security purposes Dynamic IP address An automatically assigned IP address that may change over time Ethernet connection A connection used to connect devices within a network Your payment terminal is connected to the Internet co...

Page 55: ... specified per transaction processor type of payment card and transaction type Transaction processor The party to which the transactions are offered according to the Common Terminal Acquirer Protocol The transaction processor then sends the transactions offered to the correct acquirer Static IP address A set IP address that will not change over time ...

Page 56: ...our service only for urgent failures 11 3 General address details CCV CCV Holland B V PO Box 9226 6800 KH Arnhem the Netherlands T 31 0 88 228 9911 F 31 0 88 228 9900 E info nl ccv eu I www ccv nl 11 4 Telephone numbers acquirers European Merchant Services EMS 31 0 20 660 3120 B S Card Service 31 0 20 427 8344 American Express 31 0 20 504 8333 Bank Card Company BCC 32 22 05 87 87 China UnionPay 31...

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