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The information in this document is subject to change without notice, please contact your local reseller for updated details.
Carefully inspect all items for damages before accepting delivery. Note and picture any
damages to the external box, contents or item to the carrier and written on the freight bill or
delivery receipt. Request name and signature of the carrier’s agent and keep copy to support
your claim. Upon acceptance of items, owner assumes responsibility for its safe arrival. Report
damages to the carrier and file a claim immediately. Failure to do so may result in the denial of
your claim. The carrier will furnish you with necessary forms for filing
a claim.
Damages caused during transit are not covered under our warranty. Please contact us for
additional help in filing your insurance claim.
Please inspect contents of package(s) carefully upon receiving! We must be notified of any
damages and/or missing parts within five (5) days upon your receipt of package(s). Claims will
not be accepted after five (5) days. NOTE: Items were thoroughly tested and carefully packed
in our factory before shipping.
Products must be returned in good working condition with ALL original parts and
documentation packed in ALL original cartons, fillers and shipping cartons. A restocking fee of
15% will be charged for all approved return(s). Exchanges or returns may not be accepted if
any packaging is missing.
Be sure to inspect the hood for damage and defects, and also function test the hood before
installation. Appearance flaws of the hood found after installation and not affecting hood
performance is not covered under our warranty for returns or exchanges. Service visits not
covered under warranty.
Before Installation: Return for exchange or refund (please see above for acceptable returns).
After Installation: NO exchange or refund.
Disclaimer
If you need any assistance, please contact your local reseller. Please have your order number
and model of the range hood ready. This information will help process your request or inquiry
more effectively.
If you need replacement parts, we recommend that you only use genuine parts. Our
accessories and parts are engineered and designed specifically for this series of range hood,
each is rigorously tested assuring the utmost in durability and reliability, providing a factory
match, factory-installed appearance and functionality tailored to each individual range hood
model.
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