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Answering calls

When you receive an incoming call, you can choose to pick up the call using 
the home unit or use your normal telephone (if it is connected to the home 
unit).

Note: If an alarm is triggered while an incoming call is in progress, the Castle 
Care-Call unit will play its recorded alarm message over the conversation 
to warn the callers. However, if the unit has been programmed to use a 
monitoring centre, then it will have no message to play and can do nothing 
until the call is terminated by the callers. 

To answer an incoming call

1  When an incoming call is received, the display will show:

15-05-2006 05:22PM

SILENT

VOLUME 5

01234567890

ANSWER

2  You can either:

•  Press the button adjacent to the 

ANSWER

 option (lowest button on the right 

side of the display). The home unit will answer the call and you can use the 
handsfree microphone and speaker to talk to your recipient.

•  Press the button adjacent to the 

SILENT

 option (lowest button on the left 

side of the display). The home unit leave the call unanswered but will cease 
the call ringer.

To end the call

•  Press the large green C (cancel) button.   

 

Press this but-
ton to silence 
the call ringer.

Press this 
button to dial 
the number.

Telephone 
number (will 
be displayed if 
you subscribe 
to Caller ID 
with your phone 
company)

Summary of Contents for Care-Call

Page 1: ...D C B A 3 2 1 6 5 4 9 8 7 0 def abc mno jkl ghi wxyz tuv pqrs C 15 05 2006 05 22PM PHONE REDIAL FASTDIAL STATUS MENU Personal Emergency Response System User Guide RINS1181 2...

Page 2: ...al steps to get your Voice garde working Entering the settings menu Page 7 Changingthelanguage Page9 Entering the date and time Page 10 Enteringthealarmsequencecontactnumbers Page11 Recordingthealamme...

Page 3: ...g the security PIN number 21 The speech pendant 21 The speech pullcord 22 Common questions 23 Triggering an alarm 24 When the called party responds 25 Cancelling an alarm 26 Making calls 29 Answering...

Page 4: ...more optional speech pullcords which can be mounted in areas of particular hazard such as your bedroom or near to your toilet The idea is simple whenever you require assistance just press the large r...

Page 5: ...z tuv pqrs C 15 05 2006 05 22PM PHONE REDIAL FASTDIAL STATUS MENU Red alarm button Press this to trigger an alert Display panel Indicates current mode and shows the options available Soft buttons Thes...

Page 6: ...he main settings menu You will be requested to enter a four digit PIN number See page 7 ALARM This option appears accompanied by warning beeps only when either a problem has been detected or an alarm...

Page 7: ...be displayed The full list of settings options are shown on the next page Note If no button is pressed the home unit will automatically revert back to the standby screen after one minute To select an...

Page 8: ...alarm being triggered and the first emergency call being placed This delay provides time to cancel an alarm if it was triggered accidentally PERIODIC CALLS This optional setting allows you to instruct...

Page 9: ...the SETTINGS menu screen See page 7 for details 2 Ensure that the LANGUAGE option it is the first option in the list is level with the symbol then press the ENTER soft button The display will show th...

Page 10: ...rent date using the top corner keypad Remember to use a 0 before any single digit day or month To erase a digit use the large green C cancel button 5 Press the STORE soft button The display will show...

Page 11: ...rson at the other end of the line To select the required alarm sequence 1 Select the SETTINGS menu screen See page 7 for details 2 Use until the ALARM SEQUENCE option is level with the symbol then pre...

Page 12: ...ng number Use the top corner keypad to add the required number of attempts 6 Press the STORE soft button to save the attempts value and edit the TIME OUT period This is the time in seconds that the ho...

Page 13: ...t button to exit the list To temporarily prevent an entry from being used At times it may be necessary to temporarily cease using a sequence contact number for instance if that person is away on holid...

Page 14: ...he symbol then press the STORE soft button The display will show HOME UNIT ID NUMBER This is where you enter the home unit ID number that has been given to you by the central monitoring centre It is v...

Page 15: ...sor to the next position and then enter the next character Note If the next character is on a different button to the last one pressed you don t need to press the button To enter a space press the but...

Page 16: ...3 Use until the required option is level with the symbol then press the ENTER soft button The display will show the following For best results Ensure that there is minimum background noise Practice y...

Page 17: ...the symbol then press the ENTER soft button The display will then allow you to choose between the three types of device HOME UNIT PENDANTS and PULL CORDS 3 Use until the required device type is level...

Page 18: ...ancel false alarms before the calls were placed This delay is known as a pre alarm and it can be set between 0 and 180 seconds Note Once a pre alarm has been set it will affect all registered devices...

Page 19: ...edit the contact name Repeatedly press the button containing the required character until that character is shown on the display Press the button to move the cursor to the next position and then enter...

Page 20: ...il the SET PIN NO option is level with the symbol then press the ENTER soft button The display will prompt you to enter your new 4 digit PIN number 3 Use the top corner keypad to enter your new PIN nu...

Page 21: ...speak to the other person using your speech pendant like a small wireless telephone IMPORTANT The speech pendant is not waterproof do not allow it to come into contact with liquids Speaker Emits confi...

Page 22: ...If contact fails the speech pendant will keep re trying for two and half minutes after which time it will stop If it is possible for you to move closer to the home unit then you should try this Altern...

Page 23: ...button on their phone You should hear The device emit two beeps Then The call being placed your emergency message being played repeatedly and the respondent as they answer When they press their star...

Page 24: ...a call to your chosen emergency contacts they will hear your recorded message which will ask them to press the star button on their phone to accept the alarm call When they do this the recorded messa...

Page 25: ...right side of the display If your PIN number was correct the alarm will cease immediately Remotely by the respondent On their phone the respondent can press the hash button at any time during the ala...

Page 26: ...the call and begin dialling its emergency contacts To make a call by normal dialling 1 Ensure that the home unit display is showing its normal set of options i e the standby screen 2 Press the button...

Page 27: ...w the phone number for the chosen contact 5 Press the button adjacent to the DIAL option lowest button on the right side of the display The home unit will make the call and you can use the handsfree m...

Page 28: ...will show the last number dialled 3 Press the button adjacent to the DIAL option lowest button on the right side of the display The home unit will make the call and you can use the handsfree micropho...

Page 29: ...ng call 1 When an incoming call is received the display will show 15 05 2006 05 22PM SILENT VOLUME 5 01234567890 ANSWER 2 You can either Press the button adjacent to the ANSWER option lowest button on...

Page 30: ...he ENTER option lowest button on the right side of the display The display will show the results for the chosen status option HU BATTERY This option will indicate the status of the home unit backup ba...

Page 31: ...tion allows you to view a log of the last ten alarm calls Beginning with the last alarm call you can view the following information Use the volume keys to move between the information Use the volume k...

Page 32: ...th the name XXX has triggered an alarm PHONE LINE FAIL Check the connection to and the correct operation of the phone wall socket MAINS FAIL Check the mains supply from the adapter HOME UNIT LOW BATTE...

Page 33: ...any other telephone that is also connected to the same line Try disconnecting all other telephones connected to the line and then raise the alarm on the home unit Important Remember to reconnect the...

Page 34: ...n range of the home unit 50 to 60 metres 160 to 200 feet Check that the pendant or pullcord is correctly registered with the home unit see page 38 My speech pendant or speech pullcord does not switch...

Page 35: ...en lift it out 3 Carefully unplug the battery lead from the home unit s recessed connector You can now remove the battery and replace it with a new unit Remove the retaining screw and slide off the co...

Page 36: ...ow it to come into contact with liquids 2 1 To insert the speech pendant batteries 1 If fitted carefully remove the clip from the speech pendant 2 Using the supplied screwdriver loosen the retaining s...

Page 37: ...is not yet mounted you will also need to hold the base plate with your other hand and twist it in an anti clockwise direction so that it disengages from the base plate 2 Within the main body disengage...

Page 38: ...at this stage with either REGISTER SUCCESSFUL or REGISTER UNSUCCESSFUL Note It can take up to one minute to register a pendant or pullcord If unsuccessful try the procedure again If it still does not...

Page 39: ...ETTINGS menu screen See page 18 for details 2 Use until the DEREGISTER option is level with the symbol then press the ENTER soft button The display will show a list of the currently registered pendant...

Page 40: ...the call 6 Carry out periodic test calls where the home unit will automatically raise a pre programmed test alert and then shut down the call Comcare MPT1 compatible with the TTnew protocol This moni...

Page 41: ...n incorrect type Dispose of used batteries as instructed by your local authorities Rechargeable battery details Use only with Hunan Corun Hi Tech Co Ltd type no AA1200 x 6 7 2VDC 1200mAh NiMH recharge...

Page 42: ...ied varied or extended and the Manufacturer does not authorise any person to act on its behalf in the modification variation or extension of this warranty This warranty shall apply to the Product only...

Page 43: ...including but not limited to changes in environ mental conditions electric or electronic disruptions and tampering the prod uct may not perform as expected The user is advised to take all necessary pr...

Page 44: ...reset 2 In the case of an Alarm Call made by the home unit speech pendant or speech pullcord a The recipient of the call MUST press the key on their phone to reset the home unit and or speech pendant...

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Page 48: ...A large print version of this manual is available on the website www castle care com carecall Castle Care Tech Ltd North Street Winkfield Berkshire SL4 4SY Website www castle caretech com...

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