EN-37
Reference
Troubleshooting
Problem
Action
See
Page
No sound is produced when I
press a keyboard key.
1. Rotate the
VOLUME
controller more to
w
ards “MAX”.
2. Disconnect
w
hatever is connected to the
PHONES/OUTPUT
jacks.
3. T
u
rn on the Local control setting.
The pitch of the Digital Piano is
off.
1. Change the transpose setting to “0”. Or t
u
rn po
w
er off and then
b
ack on.
2. Change the t
u
ning setting to 440.0 Hz. Or t
u
rn po
w
er off and then
b
ack on.
3. Change the octave shift setting to 0.
4. Change the temperament setting to “0: Eq
u
al”,
w
hich is the standard modern
t
u
ning.
Nothing happens when I press
a pedal.
Check the orientation of the pedal
u
nit pl
u
g and makes s
u
re it is inserted as far
as it goes.
Tones and/or effects sound
strange. Turning power off and
then back on again does not
eliminate the problem.
Example:
Note intensity does not
change even though I alter key
pressure.
T
u
rn off A
u
to Res
u
me, and then t
u
rn po
w
er off and then
b
ack on again.
I cannot transfer data after
connecting the Digital Piano to
a computer.
1. Check to make s
u
re that the USB ca
b
le is connected to the Digital Piano and
comp
u
ter, and that the correct device is selected
w
ith yo
u
r comp
u
ter’s m
u
sic
soft
w
are.
2. T
u
rn off the Digital Piano and then exit the m
u
sic soft
w
are on yo
u
r comp
u
ter.
N
ext, t
u
rn the Digital Piano
b
ack on and then restart the m
u
sic soft
w
are on
yo
u
r comp
u
ter.
It takes a long time before I can
use the Digital Piano after I turn
it on.
It takes a
b
o
u
t 20 seconds after yo
u
t
u
rn on po
w
er to perform the memory format
operation. Wait
u
ntil the format operation is complete.
N
ote that yo
u
sho
u
ld take
care to avoid t
u
rning off the Digital Piano
w
hile a data transfer operation
w
ith a
comp
u
ter is in progress.
A tone’s quality and volume
sounds slightly different
depending where it is played on
the keyboard.
This is an
u
navoida
b
le res
u
lt of the digital sampling process,
*
and does not indicate
malf
u
nction.
*
M
u
ltiple digital samples are taken for the lo
w
range, middle range, and high range of the
original m
u
sical instr
u
ment. Beca
u
se of this, there may
b
e very slight differences in tonal
q
u
ality and vol
u
me
b
et
w
een sample ranges.
When I press a button, the note
that is sounding cuts out
momentarily or there is a slight
change in how effects are
applied.
This happens
w
hen the so
u
nds of m
u
ltiple parts are so
u
nding at the same time
w
hile
u
sing
layer,
u
sing the D
u
et Mode, playing
b
ack a
bu
ilt-in t
u
ne, recording, etc. Pressing a
bu
tton
w
hen one of these conditions exists
w
ill ca
u
se the effect setting that is
bu
ilt into the tone to
change a
u
tomatically,
w
hich ca
u
ses notes to c
u
t o
u
t momentarily or ca
u
ses a slight change
in ho
w
effects are
b
eing applied.
I need to reset all Digital Piano
data and settings to their initial
defaults.
Hold do
w
n the
FUNCTION
,
MIDI REC
and
GRAND PIANO 2
bu
ttons, and press the po
w
er
bu
tton to t
u
rn on po
w
er.
I need to reset a specific setting
to its initial default.
Hold do
w
n the
FUNCTION
bu
tton and press the + and – key
b
oard keys of the setting at the
same time.