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Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TROUBLESHOOTING TIPS
PROBLEM
POSSIBLE REMEDIES
Fan will not start
• Check the main circuit fuses, circuit breakers, and wall switch position. Check
all wire connections. Make sure the power is turned off during this inspection.
• The battery is weak. Install a fresh battery.
• The fan receiver is defective. Replace the fan receiver.
• Check the frequency setting: Turn the power off at the circuit breaker, for the
fan that is not functioning only. Check that the jumper switches match in both
the receiver and the transmitter.
Fan wobbles or shakes excessively
• Be sure the canopy pin is set properly into the slot on the ball.
• Check that the bladeholders have not been bent during installation and the
blades are balanced.
• The hanger bracket and/or the ceiling outlet are attached too loosely. Make
sure the hanger bracket is attached tightly to the ceiling outlet box and the
downrod assembly is secured firmly.
• The downrod is attached to the downrod base too loosely. Make sure all the
screws are securely tightened.
Fan is noisy during operation
• Check and tighten the light fixture retaining screws, glass shade screws, and/or
lightbulb(s).
• Tighten the canopy screws and mounting plate assembly. Make sure the wire
nuts inside the canopy and switch housing are not touching the metal parts and
that they have not fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the flywheel (or direct drive motor) and the blades
to the bladeholder screws.
• Make sure all the screws in the motor housing are snug but not overly tight.
Fan does not run on low speed
• If fan is new, it may need to be “broken in.” Run at high speed for several days.
Battery life is short
• Replace with alkaline batteries.
Light works, but fan does not work
• The fan wires are not connected properly. Follow the instructions in Step 11.
Fan and light run only on full speed
• The fan receiver is defective. Replace the fan receiver.
Fan is missing one speed
• The fan receiver is defective. Replace the fan receiver.
Fan does not change speed, but light works
• The fan receiver is defective. Replace the fan receiver.
Reverse does not work
• The fan receiver is defective. Replace the fan receiver.
Fan starts working by itself
• There is frequency interference. Change frequency as described on Page 11.
Fan operates only when transmitter is close
• Check that antenna wire is not touching the metal plate.
Fan works, but light does not dim
• The fan receiver is defective. Replace the fan receiver.
Fan works, but light does not work
• The fan receiver is defective. Replace the fan receiver.
• The light socket is broken. Replace the socket.
• A lightbulb is defective. Replace the lightbulb.
