CAS BP-1100PLUS, Manual

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5) Troubleshooting
Problem Recommended Solution
Power on the printer, but
the LED does not light up

Check the power connector
LED light turns red
(power/status) after printing
stops

Check for software setting or program command
errors

Replace with suitable label or ribbon

Check if label or ribbon is all out

Check if label is jammed/tangled up

Check if mechanism is not closed(Thermal Print Head
not positioned correctly)

Check if sensor is blocked by paper/label

Check for abnormal cutter function or of no actions (if
cutter is installed)
Printing started, but nothing
was printed on the label

Check if label is placed upside down or if label is not
suitable for the application

Select the correct printer driver

Select the correct label and print type
When printing, label is
jammed/tangled up

Clean the label jam, and if label is stuck on Thermal
Print Head, please remove it by using soft cloth with
alcohol.
When printing, only part of
the contents were printed

Check if label or ribbon is stuck on the Thermal Print
Head

Check if application software has errors

Check if start position setting has errors

Check if ribbon has wrinkles

Check if ribbon supply shaft is creating friction with the
platen roller. If the platen roller needs to be replaced,
please contact your reseller for more information

Check if power supply is correct
When printing, part of the
label wasn’t printed
completely

Check if Thermal Print Head is stained or dusted

Use internal command “~T” to check Thermal Print
Head can print completely

Check the media quality
Printout not in desired
position

Check if sensor is covered by paper or dust

Check if liner is suitable for use, please contact
reseller for more information

Check if label roll edge is aligned with Label Width
Guide
When printing, page
skipping occurs

Check if error occurs on label height setting

Check is sensor is covered by dust
Unclear printout

Check print darkness setting

Check if Thermal Print Head is covered with glue or
stain
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