5) Troubleshooting
Problem
Recommended Solution
Power on the printer, but
the LED does not light up
Check the power connector
LED light turns red
(power/status) after printing
stops
Check for software setting or program command
errors
Replace with suitable label or ribbon
Check if label or ribbon is all out
Check if label is jammed/tangled up
Check if mechanism is not closed(Thermal Print Head
not positioned correctly)
Check if sensor is blocked by paper/label
Check for abnormal cutter function or of no actions (if
cutter is installed)
Printing started, but nothing
was printed on the label
Check if label is placed upside down or if label is not
suitable for the application
Select the correct printer driver
Select the correct label and print type
When printing, label is
jammed/tangled up
Clean the label jam, and if label is stuck on Thermal
Print Head, please remove it by using soft cloth with
alcohol.
When printing, only part of
the contents were printed
Check if label or ribbon is stuck on the Thermal Print
Head
Check if application software has errors
Check if start position setting has errors
Check if ribbon has wrinkles
Check if ribbon supply shaft is creating friction with the
platen roller. If the platen roller needs to be replaced,
please contact your reseller for more information
Check if power supply is correct
When printing, part of the
label wasn’t printed
completely
Check if Thermal Print Head is stained or dusted
Use internal command “~T” to check Thermal Print
Head can print completely
Check the media quality
Printout not in desired
position
Check if sensor is covered by paper or dust
Check if liner is suitable for use, please contact
reseller for more information
Check if label roll edge is aligned with Label Width
Guide
When printing, page
skipping occurs
Check if error occurs on label height setting
Check is sensor is covered by dust
Unclear printout
Check print darkness setting
Check if Thermal Print Head is covered with glue or
stain
36
Summary of Contents for BP-1100PLUS
Page 1: ...2 BP 1100P User s Manual 영문 ...
Page 12: ...6 Firmly close the upper print mechanism 13 ...
Page 14: ...6 Close the upper print mechanism from the top to finish label installation 15 ...
Page 37: ...MEMO 38 ...
Page 38: ...MEMO 39 ...
Page 39: ...40 뒷표지 ...