12
TROUBLESHOOTING
Illustration
Solution
Cause
Investigation
Indication
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
The connector should be inserted fully until
white o-ring is not visible. Remove the o-ring if
necessary
AUX connector not
fully inserted
Continuous
discharge from the
nozzle
False
activation:
Soap
dispensing
Min 300 mm.
Bottom of the washbasin
Eliminate any cause of reflection and if
necessary use appropriate remote control to
shorten detection range.
Reflection issue
from basin or
other object
Random discharge
from the nozzle
Replace the Pump. Rinse warm water through
the pipe and the body of the soap dispenser all
the way to the nozzle.
Damaged pump
due to high
viscosity or debris
in pipes
Soap discharging
from pump housing.
Fill with soap with correct viscosity (100 - 3800
cPs) and prime pipes using the fill button on
remote control.
Soap tank is
empty
Pump is making
sounds when sensor
is activated
Soap not
dispensing
Press
FILL
Button
Prime the soap dispenser by pressing the fill
button on the remote or by pressing the refill
button located at the bottom of the pump, until
soap exits the nozzle.
Soap dispenser
has not been
primed
Replace the Pump
Damaged pump
(discharge from
housing)
Run warm water through pipe, pump, and body
all the way to the nozzle. Replace with soap of
correct viscosity.
NOTE: Using the soap dispenser with high
viscosity soap may cause permanent damage to
the pump and shorten the lifecycle.
Debris or dried
soap in the pipe
or tank
Soap Viscosity
(100 - 3800 cPs)
High viscosity
soap
(> 3800 cPs)
Unbend or straighten pipes.
Bent pipes
