13
TROUBLESHOOTING
Illustration
Solution
Cause
Investigation
Indication
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
The connector should be inserted fully
until the white o-ring is not visible.
Remove the o-ring if necessary
AUX connector not
fully inserted
Sensor is
blinking
when hand
is placed in
front
Pump is
not making
sound when
the sensor is
activated
Soap not
dispensing
Press
Replace the Pump. Rinse warm water
through the pipe and the body of the
soap dispenser all the way to the
nozzle.
Refill button on pump
does not activate the
pump.
Damaged pump
(discharge from
housing).
Run warm water through pipe, pump,
and body all the way to the nozzle.
Replace with soap of correct viscosity.
NOTE: Using the soap dispenser
with high viscosity soap may cause
permanent damage to the pump and
shorten the lifecycle.
Debris or dried soap in
the tank or tubing
Refill
button
Transformer: Check operation with
functioning transformer. Where
necessary replace with appropriate
transformer.
Refill button on pump
does not activate the
pump.
Sensor is
not blinking
when hand
is placed in
front
Battery: Check operation with
functioning battery pack. Where
necessary, replace batteries or replace
the battery pack: Battery pack (without
batteries)
Min 300 mm.
Bottom of the washbasin
Eliminate any cause of reflection and
use appropriate remote control to
shorten detection range.
Reflection issue from
basin or other object
Replace
sensor
If the above two solutions have not
resolved this issue replace with
appropriate sensor.
Damaged sensor