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System check

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Once you have been located, the operator  

will send assistance, or organise emergency  

services if required, to your location.

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When an operator ends the call, the GO will flash 

green to indicate that the monitoring centre can 

still call back, and your location continues to be 

sent. The GO will automatically stop reporting your 

location after a period of time, and the green light 

will no longer appear.

Cancelling an alert

During the pre-alarm sequence you can press and hold one button on the 

GO to cancel your request for help. The GO will announce: “Cancelled”. 

If the alarm has proceeded to the monitoring centre, simply speak to the 

operator and let them know you do not require assistance.

Press one button on either side of the GO. Please do not press both buttons 

together, as this will send a request for help. A chime will play and the GO 

will illuminate blue to let you know that the System Check has started. It will 

announce battery level first. 
1. Battery: A voice message will play: “My battery is…” (then one of the 

following):
“Excellent”, “Good”, “Low battery; please place me on the charger today,” or, 

“Critically low battery; please place me on the charger immediately. An alert 

may fail.” This will also be accompanied by a status light:

Excellent  

or good

Critically 

low

Low

Summary of Contents for GO

Page 1: ...GO Personal Alarm User Guide 01553 616200 careline cs org uk ...

Page 2: ...onitoring centre and you will be able to speak to an operator over speakerphone They will then arrange assistance for you if required Our monitoring centre is available 24 hours a day every day of the year If you have any queries at all about the GO personal alarm please call the Careline Community Service team directly on 01553 616200 option 1 We are available 9am 5pm Monday to Thursday and 9am 4...

Page 3: ...spitals Follow the hospital regulations or rules Switch off the product near medical equipment Do not use the product on aircrafts Wireless devices can cause interference in aircraft Do not use the product where blasting is in progress Observe restrictions and follow any regulations or rules Never try to disassemble or service the product If you experience any problems please contact Careline Comm...

Page 4: ...tely three to five hours from low battery 4 When the device is charged its light ring will illuminate green If the alarm has automatically updated during charging it will flash white and if setup to do so it will announce Update completed when removed from the charger 5 To use your device at any time simply remove it from the wireless charger Please Note You will need to perform a System Check at ...

Page 5: ...ed voice messages will only play during day time hours Important Charging Notes If you have a pacemaker you should be sure to keep the wireless charger and Chiptech GO at least 25cm away from your pacemaker during charging Place the charger on a flat surface and please make sure all parts of the charger are properly connected before use Do not use the charger if any parts of the charging system ar...

Page 6: ... A voice message will play Help alert in progress 4 An operator will call back the GO will ring and automatically answer The GO has a hands free speakerphone system speak clearly and slowly to the operator 3 Once the alarm has been received a voice message will play and repeat The alert has been received by monitoring you will soon be contacted by an operator 5 While you are speaking with an opera...

Page 7: ... help The GO will announce Cancelled If the alarm has proceeded to the monitoring centre simply speak to the operator and let them know you do not require assistance Press one button on either side of the GO Please do not press both buttons together as this will send a request for help A chime will play and the GO will illuminate blue to let you know that the System Check has started It will annou...

Page 8: ...01553 616200 careline cs org uk ...

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