CaptiveWorks CW-3000HD, User Manual, Page: 102 / 107

Remote Control Diagnostics
My remote wont work unless I am three feet or less from the box, new battery's didn't
help. What can I do to increase the range?
During assembly of some of the initial CW-3000HD units there were cases where the remote
sensor was out of alignment.
If you pop the front cover off (grasp the sides and carefully pull forward with both hands you
will see the remote sensor board on the right side(it's the long PCB). Unscrew it and adjust the
sensor so it is in the middle of ir window. Put it back together and try it again.
NOTE: If the sensor still doesn't line up good enough you could do what some people have
done and unscrew the bottom screw and move the board until the eye is directly in line with the
window. Once the unit is not going to be moved too much, the top screw will be enough to hold
it in place.
My remote is acting up. I am getting random key strokes. What can I do?
When the batteries get low the remote begins to lose its range. When trying to use the remote at
its range limit it can misinterpret the key presses and give incorrect key strokes. Replace the
batteries and try it again. If the random keystrokes continue it may be a sensor
misalignment.(you can test this by using the remote directly in front of the unit). See the
statement above for increasing the range.
I think the random keystrokes have locked up some buttons on my remote. How can I get
them back?
If the remote gets in a state where keys are not responding exit the user profile and return to the
main screen. Press the Power button on the remote and select Shutdown. In these cases a
complete shutdown is necessary since a reboot keeps the remote circuits powered. When it is
powered off the remote circuits are then cleared. The remote should return to normal when the
unit is powered back on at that point.
NOTE: Pre - 1.0.1.9 systems have a repeat key issue from within Satellite TV, please check
your version and update.
Roaster Diagnostics
I get a ring buffer overrun
Sometimes the relationship between the audio and video stream information can get a little out
of sorts in sections of a recording. In order to make a proper DVD of the recording the prepare
process needs to make sure the information is set straight. If it is not within tolerance you can
receive a ring buffer overrun error along with the message to try re-editing the recording.
The process of editing the recording from within Satellite TV and trimming it slightly can
usually repair the recording. The editing process recombines the recording segments and can
usually set the information straight.
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