captel 840 PLUS How-To Manual Download Page 21

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Customer Service: 888-269-7477

MAKING AND ANSWERING CALLS

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This section explains how to place outgoing calls and how
to answer incoming calls with your CapTel 840 PLUS.

SECTION 2

Making and

Answering Calls

TOPICS:

Placing a Call with Captions

Placing a Call without Captions

Answering a Call with Captions

Answering a Call without Captions

Adjusting the Volume

Adjusting the Sound – TONE

Knowing What Sounds are on the Line

Dialing 911

Summary of Contents for 840 PLUS

Page 1: ...305 019751 9 16 CapTel 840 PLUS How to Guide...

Page 2: ...d then types his her response which appears on the CapTel display screen You speak directly into the handset as you would with any other CapTel call The 911 call taker will hear everything you say You...

Page 3: ...lcome your questions and comments If we can help please call Sincerely CapTel Customer Service 1 888 269 7477 www CapTel com Toll Free Captioning Service Voice Number Give people who call you the appr...

Page 4: ...t captions 25 Adjusting the volume 26 Adjusting the sound TONE 27 Knowing what sounds are on the line 28 Dialing 911 29 Section 3 Viewing Captions 32 Viewing corrections 33 Reviewing captions during a...

Page 5: ...contact from your Phone Book 75 Section 7 Using Speed Dial Buttons 76 About the Speed Dial buttons 76 Saving phone numbers in the Speed Dial buttons 77 Editing phone numbers in the Speed Dial buttons...

Page 6: ...ovided by a free service that connects to your calls The service transcribes everything the other party says into captions for you to read on the CapTel display Captions are treated with absolute conf...

Page 7: ...CapTel 840 PLUS Phone Using a Headset or Neckloop Optional Setting up your CapTel 840 PLUS Getting Help What is in the Box Your CapTel 840 PLUS includes the following parts CapTel 840 PLUS Phone Telep...

Page 8: ...Overview of CapTel 840 PLUS Phone 1 2 3 4 5 6 7 8 9 10 11 12 13 14 6 Customer Service 888 269 7477...

Page 9: ...to move up through items in the Options list and move through entries in your Phone Book Answering Machine messages or Call History Also lets you go back to review captions that have already scrolled...

Page 10: ...ne numbers Lift the handset and press REDIAL button to dial the last phone number called Leave the handset down and press the REDIAL button to review dial up to the last 10 numbers called 10 FLASH But...

Page 11: ...level up to a 40 dB gain from min max for captioned calls To increase the volume press the right side of the VOLUME bar To decrease the volume press the left side of the VOLUME bar There are 12 volum...

Page 12: ...1 jack The phone line must be analog DSL service with an appropriate filter is also supported CapTel does not work with a PBX system unless an analog port is available 2 Ethernet Jack This jack is not...

Page 13: ...headset neckloop or other type of listening device with the CapTel 840 PLUS to maximize the audio quality or to enjoy your new phone hands free Simply plug the headset assistive device into the appro...

Page 14: ...he surface it will be set on or mounted to is stable and secure The area is protected from excessive heat or humidity STEP 2 Connect to a Power Outlet 1 Plug the power adapter in the power socket labe...

Page 15: ...our Telephone Service 1 Plug one end of the telephone cord into the telephone jack labeled Line 1 located on the back top edge of the CapTel 840 PLUS Use the telephone cord included with your new CapT...

Page 16: ...ed a Dial Prefix press the YES button 2 Use the dialing keypad to enter the number you need to get an outside line Use the DOWN arrow button to backspace and press the UP arrow button to add 2 second...

Page 17: ...ine connection A high quality connection helps ensure that captions will not be interrupted during your calls To test the line quality CapTel dials in to a special testing program The CapTel screen in...

Page 18: ...To set the time for 11 30 press the 1 key twice then press the 3 key followed by the 0 key NOTE When you enter the date setting only the last two numbers in the year can be changed 3 When you have set...

Page 19: ...istering your Long Distance service only affects long distance calls that are captioned Local calls and calls to toll free numbers are not affected You are never charged a fee for using the CapTel cap...

Page 20: ...e in an office setting you may need to dial a number such as 9 to reach an outside line first and then press the CUST SERV button Available 24 hours a day 7 days a week Closed on major holidays Help m...

Page 21: ...w to answer incoming calls with your CapTel 840 PLUS SECTION 2 Making and Answering Calls TOPICS Placing a Call with Captions Placing a Call without Captions Answering a Call with Captions Answering a...

Page 22: ...office setting please see Dialing a Number to Get an Outside Line on page 85 If you have Call Waiting please see page 87 for special instructions To place a call with captions Before you dial check t...

Page 23: ...ually in the middle of a call with If you would like captions hang up turn on the Caption feature and place the call again 3 As you dial the display screen shows the status as your CapTel phone connec...

Page 24: ...ONS button before picking up the handset 1 Press the CAPTIONS button to turn off the Caption feature Verify that the red light is off 2 Pick up the handset 3 Dial the number of the person you are call...

Page 25: ...1 1 The person calling you first dials the toll free Captioning Service Voice Number see page 1 2 The caller will hear a recorded greeting that asks for your telephone number The caller should enter...

Page 26: ...with you shortly During this message the caller will not be able to hear you speak 5 Watch the display You may begin speaking as soon as you see that the call has connected NOTE If the call was not p...

Page 27: ...an incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call the person who called you dialed through the CapTel Captioning Service Pick up your CapTel phone...

Page 28: ...ncrease the volume make sounds louder during a call press the right side of the VOLUME bar To decrease the volume make sounds softer during a call press the left side of the VOLUME bar To save your vo...

Page 29: ...hange it again If you hear low frequency tones better press the TONE button repeatedly until you see Tone is Low on the display screen If you hear mid range frequency tones better press the TONE butto...

Page 30: ...up This meter can help you gauge when a person is finished speaking or initially answers a call The Outgoing Volume Meter This meter helps you see how loudly you are speaking More of the bar lights up...

Page 31: ...regular CapTel calls Emergency 911 calls are treated as Voice Carry Over VCO calls during which the 911 call taker can hear everything you say and then types his her response which appears on the Cap...

Page 32: ...gh the CapTel handset as you would with any other call 4 If you need captions from 911 press the YES button This puts your CapTel phone into VCO or Voice Carry Over mode VCO allows you to speak direct...

Page 33: ...l taker is typing You will see their instructions on your CapTel display screen NOTE The 911 call taker may type GA or Go Ahead to let you know when it is your turn to talk Q means the 911 call taker...

Page 34: ...Captions TOPICS Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Erasing All Conversations Changing the Caption Font Size Setting the Color...

Page 35: ...you know a correction has been made There may be a slight delay before the word error is corrected If you are unclear about what was said ask your caller to clarify 5 15 11 16 AM CapTel CA 1234 F we...

Page 36: ...other party said during the time you were reviewing captions will appear and the live captions will continue as usual You can go back again at any time during the call to review what was said Just pre...

Page 37: ...E Your CapTel phone comes with the Save Conversations feature enabled letting you view conversation captions after you ve hung up the phone To turn off this feature please see page 36 If you turn off...

Page 38: ...hlighted Press the YES button to select 3 Press the DOWN arrow button until Save Conversations is highlighted Press the YES button to select 4 Press UP or DOWN arrow button to turn SAVE CONVERSATIONS...

Page 39: ...g will remain On Off until you change it again NOTE Your CapTel phone holds 500 lines of captions in conversation memory If the conversation memory fills up entirely older captions will be erased as n...

Page 40: ...n to accept 4 The display screen asks Would You Like to Erase All Conversations Press the YES button to erase captions Or press the NO button to exit 5 Press the NO button repeatedly to exit out of th...

Page 41: ...repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Press the DOWN a...

Page 42: ...cannot adjust the caption font size during a live call WARNING Changing the font size will delete all previously saved conversations SET CONVERSATION FONT SIZE Conversation Font is SMALL Use or to se...

Page 43: ...e DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to selec...

Page 44: ...ve through the various background color choices When you find a background color you prefer press the YES button to accept 8 Press the NO button repeatedly to exit out of the menu system NOTE Whicheve...

Page 45: ...OWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button repeatedly until Conversation Smooth Scroll is highlighted Press the YES...

Page 46: ...mooth Scroll Off displays captions word by word as each word is captioned 6 After making your selection press the YES button to accept or press the NO button to exit 7 Press the NO button repeatedly t...

Page 47: ...y until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Check that LCD Brightness...

Page 48: ...the UP and DOWN arrows to highlight the level of brightness you would like Press the YES button to select NOTE The display screen will change brightness levels as you select the options 6 Press the N...

Page 49: ...Call History requires Caller ID service from your phone company If your phone service does not include Caller ID you will not be able to view Call History with your CapTel 840 PLUS About Caller ID If...

Page 50: ...call Depending on your Caller ID service the display screen may also list the name of the caller To see other callers information saved in Call History press the DOWN arrow button to scroll back thro...

Page 51: ...ting the handset Your CapTel phone will dial the number automatically 6 When you are done press the NO button repeatedly to exit out of Call History OPTIONS Dial from Phone Book Answering Machine Call...

Page 52: ...going back in chronological order 5 Use the UP and DOWN arrow buttons to move through the call list until you find the entry you want to save to the Phone Book Press the YES button for more options 6...

Page 53: ...aved in the CapTel Phone Book If needed you can edit the Name listed by using the UP and DOWN arrow keys and the CapTel dialing pad to make changes Press the YES button to accept 9 If needed you can e...

Page 54: ...select 3 Use the DOWN arrow button to highlight Clear All Caller ID Records Press the YES button to select 4 The display asks Would You Like to Clear All Caller ID Press YES to erase all Caller ID li...

Page 55: ...e message You can also get captions of messages left on your voice mail service or on an external answering machine Using the SECTION 5 TOPICS Turning Answering Machine On Off Playing Your Answering M...

Page 56: ...automatically get captions with your Answering Machine messages If callers dial your number directly the answering machine will only record the voice message at first You can then get captions of the...

Page 57: ...ng Customer Service 888 269 7477 USING THE ANSWERING MACHINE 55 ANSWERING MACHINE CURRENTLY ON Answering Machine On Answering Machine Off Press YES to accept or NO to exit Answering Machine On TIP Whe...

Page 58: ...finished listening to each message you can Press YES to erase the message Press NO to replay the current message Press UP arrow button to review previous messages Press DOWN arrow button to move to th...

Page 59: ...voice message press the CAPTIONS button Captions will appear while the message plays doing a little shopping after the kids get done with school so if you want to meet me please go ahead and give me...

Page 60: ...ering machine message will play the message over again with new captions 6 When you are finished playing your messages hang up the CapTel handset NOTE The CapTel display screen stays ON whenever there...

Page 61: ...YES button to select 4 Press the YES button to erase all saved Answering Machine messages If you don t want to erase all messages press the NO button to exit 5 CapTel confirms that your Answering Mach...

Page 62: ...w button to highlight Answering Machine Press YES to select 3 Press the DOWN arrow button to highlight Greeting Message Press YES to select 4 Press the DOWN arrow button to highlight Record New Greeti...

Page 63: ...p Your new message will be played back over the handset for you to review If you d like to re record your greeting press the NO button to begin recording again 7 When you are satisfied with your new g...

Page 64: ...ons menu 2 Press the DOWN arrow button until Answering Machine is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Answering Machine Settings is highlighted Pr...

Page 65: ...rings up to 8 rings Press the YES button to select 6 Press the NO button repeatedly to exit On incoming calls your CapTel phone will ring this number of times before the Answering Machine picks up th...

Page 66: ...menu 2 Press the DOWN arrow button until Answering Machine is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Answering Machine Settings is highlighted Press...

Page 67: ...aloud on the CapTel phone as the message is being taken for you to listen to screen as they are recorded Incoming Messages Muted will take incoming messages silently you will not be able to hear the...

Page 68: ...ed Press the YES button to accept 4 The display shows that CapTel is ready to caption messages Press the YES button to accept 5 Lift the CapTel handset and place it next to your answering machine spea...

Page 69: ...are played During this time you may operate your answering machine the same way you normally do using the answering machine features such as play re play delete or save messages 7 When you are done l...

Page 70: ...f service you use To get captions on voice mail messages 1 Check that the CAPTIONS button is on red light lit 2 Lift the handset and dial the 7 or 10 digit telephone number that you use to access your...

Page 71: ...save frequently called phone numbers into your phone book for easy dialing SECTION 6 Using the Phone Book TOPICS Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Edi...

Page 72: ...of the name of the person you wish to add Look for the letters listed on the number keys to know which number key to press For some letters press the number key several times until the correct letter...

Page 73: ...to backspace 7 When you are done entering the phone number press the YES button to save your new contact information Press the YES button to enter more contact names phone numbers or press the NO but...

Page 74: ...mber for you automatically 5 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with yo...

Page 75: ...The display screen will show you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book When you find the contact you wish to c...

Page 76: ...e phone number use the DOWN arrow button as a backspace to erase numbers You can enter new different numbers using the dialing pad Use the UP arrow button to insert a 2 second delay 8 When you are don...

Page 77: ...d DOWN arrow buttons to move through the various contacts in your Phone Book until you see the contact listing you wish to delete 5 Press the YES button to remove the contact listing The name and phon...

Page 78: ...tons for emergency speed dial buttons to call the fire department or police or to quickly reach the phone numbers you call most often This section tells you how to set up and use the three Speed Dial...

Page 79: ...pad Use the DOWN arrow button to backspace Use the UP arrow button to insert a 2 second delay 6 Press the YES button to save it Example To enter the name Mary press the 6 key for the letter M the 2 ke...

Page 80: ...entry Use the DOWN arrow button to backspace erase numbers in the current listing Use the number pad key to change enter a new phone number Use the UP arrow button to insert a 2 second delay 5 When yo...

Page 81: ...ber for you automatically 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with you...

Page 82: ...ff Turning Spanish Captions On Off Dialing a Number to Get an Outside Line Setting a Call Waiting Block Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning Keypad Lights On Off...

Page 83: ...e call even if the Captions button default is set to Off Please see Toll Free Captioning Service Voice Number on page 1 for the number to give your callers If your caller does not dial through the Cap...

Page 84: ...o press the Captions button before your outgoing call to turn the Captions feature on 7 Press the YES button to accept 8 Press the NO button repeatedly to exit out of the Options menu OPTIONS Dial fro...

Page 85: ...button repeatedly until Settings is highlighted Press the YES button to select 3 Check that Caption Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button until Spanish...

Page 86: ...SPANISH CAPTIONS CURRENTLY OFF Spanish Captions On Spanish Captions Off Press YES to accept or NO to exit Spanish Captions On Spanish to Spanish captioning available every day from 7 00 a m 11 00 p m...

Page 87: ...ture is OFF you will need to dial the Dialing Prefix manually before you place a call 1 With the handset hung up press the YES button to see the Options menu 2 Press the DOWN arrow button repeatedly u...

Page 88: ...second delay which will appear as a comma 6 When the number is entered press the YES button to save 7 Press the NO button repeatedly to exit Edit Dialing Prefix Dialing Prefix _ Press YES to save numb...

Page 89: ...button repeatedly until Settings is highlighted Press the YES button to select 3 Check that Caption Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button repeatedly unt...

Page 90: ...ny telephone service providers use 70 as the sequence to block the Call Waiting tone 6 When the number is entered press the YES button to save 7 Press the NO button repeatedly to exit NOTE If you prog...

Page 91: ...n to select your desired Ringer Volume level To turn the Ringer off entirely select Mute 7 When the volume setting you want is highlighted press the YES button to accept 8 Press the NO button repeated...

Page 92: ...ger Pitch level The ringer will ring briefly as you switch levels 6 When the Ringer Pitch level that you want is highlighted press the YES button to accept 7 Press the NO button repeatedly to exit out...

Page 93: ...d Press the YES button to select 3 Press the DOWN arrow button to highlight Phone Settings Press the YES button to select 4 Press the DOWN arrow button repeatedly until Keypad Lights is highlighted Pr...

Page 94: ...e 6 Press the YES button to select your option or press the NO button to exit 7 Press the NO button repeatedly to exit out of the Options menu NOTE The CapTel display screen typically stays on wheneve...

Page 95: ...n repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button until Phone Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button...

Page 96: ...lume setting you choose will be saved in CapTel memory and will be used for every call that has the Captions button lit During non captioned calls Captions button off the volume will automatically sta...

Page 97: ...e UP or DOWN arrow button to select Tone Dialing or Pulse Dialing 7 When the dialing mode you want is highlighted press the YES button to accept 8 Press the NO button to exit out of the Options menu O...

Page 98: ...ample To set the time for 11 30 press the 1 key twice then press the 3 key followed by the 0 key NOTE When setting the date only the last two numbers in the year can be changed 6 When you have set the...

Page 99: ...lighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Telephone Line Quality Test is highlighted Press the YES button to select 4 CapTel will test the quality of your t...

Page 100: ...t taking turns reading and speaking When the call is completed press the Captions button to drop out of VCO mode You can also turn VCO mode on off in the Captions Settings menu Updating Your CapTel Ph...

Page 101: ...checks to make sure that your software is up to date If a new software version is available your CapTel phone automatically updates to the most current version then resets itself so you are ready to...

Page 102: ...screen or hear the recorded greeting end If you receive no further information you may assume your message was recorded If the answering machine is capable of confirming that a message was left you wi...

Page 103: ...still experiencing the problem unplug your CapTel 840 PLUS from the power adapter wait 10 seconds then plug the power back in again This resets the CapTel 840 PLUS in the same way you might reset your...

Page 104: ...can use a Y jack also called a duplex jack Plug both the CapTel and the other device into the Y jack and then plug the Y jack in at the wall You can purchase Y jacks at any store that sells telephones...

Page 105: ...erload wall outlets and extension cords This overloading can result in a fire or electric shock 9 To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified service...

Page 106: ...47 reviewing Caller ID entries 47 48 deleting Caller ID entries 49 52 clearing all Caller ID entries 52 Call Waiting 8 87 88 Captions button 9 20 22 24 26 30 31 79 81 84 93 changing color of captions...

Page 107: ...e Book 72 Edit Phone Book 73 Settings 80 Redial button 8 Reset problem solving 100 Reviewing Calls 34 35 Ringer adjusting pitch 90 adjusting volume 89 turning off mute 89 Scroll captions on display 43...

Page 108: ...may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five...

Page 109: ...0 20 Large 0 25 Extra Large 0 33 Adjustable font and background colors Connections Telephone line requires RJ11 connection must be standard analog line or DSL with filter Does not support digital PBX...

Page 110: ...u may need to dial a number such as 9 to reach an outside line first and then press the CUST SERV button Available 24 hours a day 7 days a week Closed on major holidays Help materials are also availab...

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