Customer Service: 888-269-7477
GETTING STARTED
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17
STEP 10 – Register Your Long Distance Provider
If you plan to make long distance captioned calls with your new
CapTel
phone,
please let
CapTel
Customer Service know what long distance company you
want your charges to be billed under, so that it appears correctly on your
phone bill under your existing long distance service or calling plan.
If you do not inform
CapTel
Customer Service which long distance service
should be used, long distance captioned calls placed on your
CapTel
phone
will be billed under the same long distance service/company that your state
uses for Relay calls (varies by state).
Registering your Long Distance service only affects long distance calls that are
captioned. Local calls and calls to toll-free numbers are not affected. You are
never charged a fee for using the
CapTel
captioning service.
To Indicate Your Preferred Long Distance Carrier: (Select One)
• Register online: www.CapTel.com
• Email: [email protected]
• Call toll-free: 1-888-269-7477 (V/TTY)
• Fax to Customer Service: 1-608-204-6167
• Fill out and mail the blue Long Distance registration card that
came in your
CapTel
box.
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NOTE:
If people call your CapTel phone via long distance, encourage them to
register their long distance service/calling plan with CapTel Customer Service, too.
This will ensure their long distance captioned calls to you are billed correctly on
their phone bill under their existing long distance company/calling plan.
