11
T
R
OU
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L
ESHO
O
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11
PROBLEM
POSSIBLE CAUSE
SOLUTION
No power.
Logs do not
glow.
The unit does not
have power.
Check that unit is plugged into a
standard 120 V outlet. Then make sure
power is set at “ON” position.
E1 displayed
on control
panel with
beep sound.
The overheat
sensor has been
engaged.
Unplug unit, wait 5-10 minutes, then
the sensor will reset itself. Plug the unit
back in and turn on the heater. If the
problem persists, call customer service.
E2 displayed
on control
panel.
The ambient
temperature
sensor is broken
or not working
correctly.
Unplug unit, wait 5-10 minutes, then
the sensor will reset itself. Plug the unit
back in and turn on the heater. If the
problem persists, call customer service.
E3 displayed
on control
panel.
Child lock
function is active.
To inactivate the child lock function,
holding the POWER button for 10
seconds.
Fan motor
continues
to blow
after unit is
powered off.
Normal operation.
This is a standard feature; the blower
runs for an additional 20 seconds to
ensure heat will not be trapped inside
the unit.
Power cord
gets warm to
the touch.
Normal operation.
This is normal for a heater appliance
as it requires more current to operate.
Check the connections of the
appliance cord and the outlet. Make
sure the plug fits tightly into the outlet.
During use, check the plug and outlet
frequently to determine if it is HOT; if
so, discontinue use of the appliance
and consult with a qualified electrician
to check or change the overheating
outlet(s).
