Canon PIXMA MP170, Service Manual

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4. FAQ (Problems Specific to the MP170 / MP450 and Corrective Actions)
No. * Function Phenomenon Condition Cause Corrective action
Possible call or
complaint
1 A Installation
Carriage error
(LED cyclic
blinking in
orange and
green 2 times) During unpacking
and setup by a user The user may not
have removed the
packing material
fixing the carriage.
Note: Even if the
carriage
packing
material
remains, no
parts are
damaged.
- Remove the
packing material
fixing the
carriage.
- Turn the
machine off, and
on again.
The LEDs blink
alternately in
orange and
green, 2 times
(carriage error).
2 A Installation
Ink cartridge
installation
error (2 times
of LED cyclic
blinking in
orange and
green) - During unpacking
and setup by a
user
- At ink cartridge
replacement
The user did not
install the ink
cartridges
completely. Open the scanning
unit, and install
the ink cartridge(s)
properly. An error occurs
indicating
incomplete
installation of an
ink cartridge.
3 B Installation
Memory card
not accessed or
removed In using a memory
card which needs to
be used with the
card adapter The user inserted
the memory card
into the slot
without using the
card adapter. - Use the card
adapter to insert
the memory card
into the slot.
- If the card cannot
be removed,
servicing is
required.
- Printing cannot
be done.
- The memory
card is not
recognized.
4 B
Paper
feeding
No paper
feeding The paper feed
roller slips on the
paper at paper
feeding. - Perform roller
cleaning from
the MP driver.
- Clean the paper
feed roller with
pre-moistened
wipe or
moistened cloth.
- Paper out error
- Paper cannot
be fed
- Cannot print
5 C
Paper
feeding
Multi-feeding In the high
temperature and
high humidity
environment The frictional force
between the front
and back sides of
paper becomes
high, and sheets
stick to each other,
contributing to
multi-feeding. - Fan the paper
and set them in
the ASF.
- In case of PR-
101, set the
paper sheet by
sheet in the
ASF.
- Multiple sheets
of paper feed.
- Blank paper is
ejected.
6 B
Paper
feeding
Envelope not
feeding
Envelopes
The paper feed
roller slips on the
paper at paper
feeding.
Note: Depending
on the
paper lots.
- Perform roller
cleaning from
the MP driver.
- Clean the paper
feed roller with
pre-moistened
wipe or
moistened cloth.
- Reduce the
number of
envelopes set in
the ASF.
- Flatten the
- Paper out error
- Paper cannot
be fed
- Cannot print
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