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Canon PIXMA MG5550 Series, Online Manual

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Canon PIXMA MG5550 Series Online Manual Download Page 1

MG5500 series

Online Manual

Troubleshooting

 
 

English

Summary of Contents for PIXMA MG5550 Series

Page 1: ...MG5500 series Online Manual Troubleshooting English ...

Page 2: ...eless LAN Setup Check 5 21 Cannot Detect the Machine during Wireless LAN Setup Check 6 22 The Machine Cannot Be Detected in the Wireless LAN 23 Other Problems with Network 25 Forgot an Access Point Name SSID or a Network Key 26 The Message Is Displayed on the Computer Screen During Setup 27 The Admin Password Set to the Machine Was Forgotten 28 Checking Information about the Network 29 Packets Are...

Page 3: ...ork after Upgrading Windows 72 Scanned Image Does Not Open 74 Scan Results Not Satisfactory 75 Scan Quality Image Displayed on the Monitor Is Poor 76 Scanned Image Is Surrounded by Extra White Areas 78 Cannot Scan at the Correct Size 79 Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel 80 Item Is Placed Correctly but the Scanned Image Is Slanted 81 S...

Page 4: ...stalling IJ Network Tool 99 About Errors Messages Displayed 100 If an Error Occurs 101 A Message Is Displayed 102 If You Cannot Resolve the Problem 107 Support Code List 108 Support Code List When Paper Is Jammed 110 1300 111 1303 113 1304 115 Paper Is Jammed inside the Machine 118 In Other Cases 121 1003 122 1200 123 1250 124 1310 125 1401 126 1403 127 1405 128 1410 129 1411 130 1412 131 1413 132...

Page 5: ...4 1714 145 1715 146 1890 147 2100 148 2101 149 2102 150 2103 151 2700 152 2900 153 4100 154 4103 155 5011 156 5012 157 5100 158 5200 159 5400 160 5B00 161 5B01 162 5B12 163 5B13 164 5B14 165 5B15 166 6000 167 6500 168 6502 169 6800 170 6801 171 6900 172 ...

Page 6: ...6901 173 6902 174 6910 175 6911 176 6930 177 6931 178 6932 179 6933 180 6936 181 6937 182 6938 183 6940 184 6941 185 6942 186 6943 187 6944 188 6945 189 6946 190 B200 191 C000 192 ...

Page 7: ...lts Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with the Machine Problems with Installation Downloading About Errors Messages Displayed If You Cannot Resolve the Problem 7 ...

Page 8: ...Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network 8 ...

Page 9: ...sing with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings 9 ...

Page 10: ...e range for wireless communication Locate the machine within 164 ft 50 m from the access point Check4 Make sure that there is no obstruction Wireless communication between different rooms or floors is generally poor Adjust the location of the devices Check5 Make sure that there is no source of radio wave interference in your vicinity There may be a device such as a microwave oven using the same fr...

Page 11: ...p with the Setup CD ROM or perform it according to the instructions on our website For placement Make sure that there is no barrier or obstacle between the access point and the machine Cannot Print or Scan from a Computer Connected to the Network Check1 Make sure that the network settings of the computer are correct For the procedures to set up the computer refer to the instruction manual of your ...

Page 12: ...inter Status Monitor of the Machine Use the printer driver with bidirectional communication Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver How to Open the Printer Driver Setup Window 12 ...

Page 13: ...cation between different rooms or floors is generally poor The metal concrete or timber including the metallic material mud wall or insulator may interrupt a wireless communication If the machine cannot communicate with the computer over a wireless LAN for the wall material place the machine and the computer in the same room or floor Check3 Make sure that there is no source of interference in your...

Page 14: ...forming MAC address filtering or IP address filtering at the access point confirm that the MAC address or IP address for both the computer or the network device and the printer are registered Check3 If you are using a WEP WPA WPA2 key make sure that the key for the computer or the network device and the printer matches that set to the access point Besides the WEP key itself the key length key form...

Page 15: ...Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN 15 ...

Page 16: ... the network communication confirm the network settings before redetecting the machine Cannot Detect the Machine during Wireless LAN Setup Check 1 Note You can set up the network communication via USB To set up via USB select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next 16 ...

Page 17: ...fter turning on the machine or the network device it may take some time until ready for use After a while just turning on the machine or the network device click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the machine and the network device are turned on If the machine and the ne...

Page 18: ...i lamp is off The wireless LAN setting of the machine is not activated Activate the wireless LAN setting of the machine After activating the wireless LAN setting click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning If the Wi Fi lamp is lit Go to check 3 Cannot Detect the Machine during Wireless LAN Setup Check 3 18 ...

Page 19: ...ne may be placed far away from the access point Place the machine near the access point temporarily then click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the machine cannot be detected the machine is not connected to the access point Connect the machine to the access point Click...

Page 20: ...ows Vista confirm the SSID from the wireless network communication icon of the notification area on the desktop Note If the SSID of the access point is not displayed on your computer check the settings of your computer If the SSID of the access point and that of the machine are different Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the begi...

Page 21: ... software to allow access Then click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication When the message does not appear on your computer Cancel to set up then set the security software to allow Canon software to access the network On the Setup CD ROM select win Driver DrvSetup then set th...

Page 22: ... refer to the instruction manual supplied with the access point or contact its manufacturer After checking the settings of the access point click Redetect on the Check Printer Settings screen When the machine is detected follow the instructions on the screen to continue to set up the network communication If the problem is not resolved select the Set up the network connection via USB check box on ...

Page 23: ...menu then associate the port with the printer When the Printer Driver Is Not Associated with a Port Check7 Make sure that the network settings in the printer are identical with those of the access point Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings and then modify the machine settings How to Set a WEP WPA WPA2 Key Chec...

Page 24: ...rning that Canon software is attempting to access the network If the warning message appears set the security software to always allow access If using any programs that switch the network environment check their settings Some programs will enable a firewall by default Check14 When using a router connect the printer and computer to the LAN side same network segment If the problem is not resolved pe...

Page 25: ...or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine s Network Settings to Factory Default 25 ...

Page 26: ...ust match among the access point the printer and the computer In order to communicate with an access point that uses automatically generated WEP keys you must configure the machine to use the key generated by the access point by entering it in hexadecimal format Normally select Auto for the authentication method Otherwise select Open System or Shared Key according to the setting of the access poin...

Page 27: ...Sheet The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen This screen is displayed automatically if the selected access point is encrypted In this case configure the details to use the same encryption settings set to the access point For information on the encryption settings see Changing the Settings in the Wireless LAN Sheet You are connecting...

Page 28: ...Was Forgotten Initialize the LAN settings How to Restore the Machine s Network Settings to Factory Default After initializing the LAN settings perform setup with the Setup CD ROM or perform it according to the instructions on our website 28 ...

Page 29: ...mmand Prompt as shown below In Windows 8 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm then search for Command Prompt In Windows 7 Windows Vista or Windows XP click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press the Enter key The IP addresses and the MAC addresses of the network devices insta...

Page 30: ... 32 time 10ms TTL 255 When Request timed out is displayed the communication is not available Checking the Network Setting Information To check the IP address or the MAC address of the machine display the network setting information using the operation panel of the machine or print out the network setting information of the machine LAN settings Printing Out Network Setting Information 30 ...

Page 31: ...unicate with the machine over the network When using the computer in a network environment other than the one used to set up the machine disable IJ Network Scanner Selector EX To disable IJ Network Scanner Selector EX right click the icon on the notification area on the desktop then select Disable Canon IJ Network Scanner Selector EX 31 ...

Page 32: ...ttings on the machine and printing or scanning operation from a computer over network may become impossible To use the machine over network perform setup with the Setup CD ROM or perform it according to the instructions on our website Initialize the network setting using the operation panel of the machine Reset setting 32 ...

Page 33: ...lems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly No Paper Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying Printing Stops Before It Is Completed 33 ...

Page 34: ... USB cable Replace the USB cable and try printing again When you use the machine over LAN make sure that the machine is set up to be used over network correctly Check3 Make sure that the front tray is open Check4 If you are printing from the computer and there are any unnecessary print jobs delete them Deleting the Undesired Print Job Check5 Make sure that your machine s name is selected in the Pr...

Page 35: ...screen select the Search charm then search for My Printer Set the correct printer port on Diagnose and Repair Printer Follow the on screen instructions to set the correct printer port then select your machine s name In Windows 7 Windows Vista or Windows XP click Start and select All programs Canon Utilities Canon My Printer Canon My Printer then select Diagnose and Repair Printer Follow the on scr...

Page 36: ...de and a message are displayed on the computer screen When a Support Code and a message are displayed on the LCD For details on how to remove the jammed paper refer to Support Code List When Paper Is Jammed Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code Click Here to Search 36 ...

Page 37: ...lign with the both sides of the paper Loading Paper When you load the paper insert the paper stack until the leading edge touches the far end of the front tray Check3 Check to see if the paper you are printing on is not too thick or curled Media Types You Cannot Use Check4 Make sure of the following when you load Hagakis or envelopes If a Hagaki is curled it may not feed properly even though the p...

Page 38: ...ngs on the LCD To set by using your computer Open the printer driver setup window and in Custom Settings in the Maintenance sheet select the Prevent paper double feed check box and then click OK To open the printer driver setup window see How to Open the Printer Driver Setup Window Note Printing speed will be reduced if Prevent paper double feed function is enabled Check8 Clean the paper feed roll...

Page 39: ...nting may not be available depending on the version of the application software Check4 Make sure that the media type setting is correct Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing Make sure that the type of loaded paper is suitable for automatic duplex printing on the Main sheet in the printer driver setup window Not...

Page 40: ...te Note If you are printing a document with a large printing area or printing multiple copies of a document printing may pause to allow the ink to dry Check3 Has the machine been printing continuously for a long period If the machine has been printing continuously for a long time the print head or other parts around it may overheat The machine may stop printing at a line break for a period of time...

Page 41: ...Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected 41 ...

Page 42: ... machine Setting Items To copy photo by operating the machine Confirm by using the operation panel on the machine Copying Photos To print photo on an online photo album by operating the machine Confirm by using the operation panel on the machine Printing Photos in Online Photo Album To print from a computer Confirm by using the printer driver Printing with Easy Setup Check2 Make sure that the appr...

Page 43: ...Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked 43 ...

Page 44: ... not allow application software to compress print data check box then click OK Deselect the check box after printing is complete Check2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then set Prevention of Print Data Loss in the displayed dialog to On When On is selected for Prevention of Print Data Loss print quality may be reduced ...

Page 45: ... be printed To prevent this select the setting to reduce printing from the printer driver Important Reduced printing may affect the layout depending on your document Apply the print setting specified with the application software if the software has a enlarge reduce printing function 1 Open the printer driver setup window How to Open the Printer Driver Setup Window 2 Check the Duplex Printing chec...

Page 46: ...No Printing Results Printing Is Blurred Colors Are Wrong White Streaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks 46 ...

Page 47: ...is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print Head Cleaning twice Perform the Print Head Deep Cleaning If the problem is not resolved after perfor...

Page 48: ...ading Originals Check8 Is the original loaded with the side to be copied facing down on the platen glass Check9 Did you copy a printout done by this machine If you use a printout done by this machine as the original print quality may be reduced depending on the condition of the original Print from the machine directly or reprint from the computer if you can reprint from it 48 ...

Page 49: ...ctory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer Check3 Increase the print quality and try printing again Increasing the print quality on the operation panel of the machine or in the printer driver may impro...

Page 50: ...n function is being used thin lines may not be printed Try thickening the lines in the document Check2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then set Prevention of Print Data Loss in the displayed dialog to On When On is selected for Prevention of Print Data Loss print quality may be reduced 50 ...

Page 51: ...on the Page Setup sheet on the printer driver Select the Do not allow application software to compress print data check box then click OK Deselect the check box after printing is complete Check2 Is the size of the print data extremely large Click Print Options on the Page Setup sheet on the printer driver Then set Prevention of Print Data Loss in the displayed dialog to On When On is selected for ...

Page 52: ...r to print images with high intensity the paper may absorb too much ink and become wavy causing paper abrasion When printing from your computer You can confirm the intensity using the printer driver Adjusting Intensity When copying Setting Items Check3 Is Photo Paper used for printing photographs When printing data with high color saturation such as photographs or images in deep color we recommend...

Page 53: ...r Borderless Printing the print quality may be reduced at the top and bottom edges of the paper Printing Area Check3 Load the paper after correcting its curl When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is If you roll up this paper to flatten this may cause cracks on the surface of the paper and reduce the print quality We recommend putting unus...

Page 54: ... even with the media type set correctly to match the loaded paper set the machine to prevent paper abrasion by using the operation panel or the computer Print speed may be reduced if you apply the setting to prevent paper abrasion setting Readjust the setting not to prevent paper abrasion once printing is complete If not this setting remains enabled for all subsequent print jobs To set by using th...

Page 55: ... platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check8 Is the paper feed roller dirty Clean the paper feed roller Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller so perform this procedure only when necessary Check9 Is the inside of the machine dirty When performing duplex printing the inside of the machine may become s...

Page 56: ...4 Drag the Ink Drying Wait Time slide bar to set the wait time and then click OK 5 Confirm the message and click OK 56 ...

Page 57: ...ngs Print Results Not Satisfactory Check2 Perform the Bottom Plate Cleaning to clean the inside of the machine Cleaning the Inside of the Machine Bottom Plate Cleaning Note When performing borderless printing duplex printing or too much printing the inside may become stained with ink 57 ...

Page 58: ...rrectly according to the paper you loaded Print Results Not Satisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This machine performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although ink is usually ejected on the ink absorber it may be ejected on the paper if you load ...

Page 59: ... Print Head Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print Head Cleaning twice Pe...

Page 60: ... damaged Contact the service center Check3 Perform Print Head Alignment Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer 60 ...

Page 61: ...heck Pattern printing Print Head Cleaning and Print Head Deep Cleaning If the Nozzle Check Pattern is not printed correctly Check to see if a particular color s ink tank is not empty If the Nozzle Check Pattern is not printed correctly though ink is sufficient perform the Print Head Cleaning and try printing the Nozzle Check Pattern again If the problem is not resolved after performing the Print H...

Page 62: ...Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems 62 ...

Page 63: ...the ScanGear Scanner Driver Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed There is not enough memory Message Is Displayed Computer Stops Operating during Scanning Scanner Does Not Work after Upgrading Windows Scanned Image Does Not Open 63 ...

Page 64: ...anner or printer is turned on Check 2 Connect the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 Restart the computer 64 ...

Page 65: ...rinter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with I...

Page 66: ...nected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Make sure that MP Drivers is installed If not installed install MP Drivers from the Setup CD ROM or the web page Check 6 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 7 Make sure that the application supports TWAIN You canno...

Page 67: ...ck 1 Make sure that the items are placed correctly Placing Items When Scanning from a Computer Check 2 Check if you can properly scan one item Some applications do not support multiple image scanning In that case scan each item individually 67 ...

Page 68: ... Make sure that the items are placed correctly Placing Items When Scanning from a Computer Check 2 Multiple items scanning may not be supported Some applications do not support multiple image scanning In that case scan each item individually 68 ...

Page 69: ... 2 Set Fading Correction Grain Correction etc to None Refer to Image Settings for your model from Home of the Online Manual for details Check 3 In IJ Scan Utility deselect the Correct slanted text document Detect the orientation of text document and rotate image checkbox and scan again Settings Document Scan Dialog Box Settings Custom Scan Dialog Box 69 ...

Page 70: ... There is not enough memory Message Is Displayed Check 1 Exit other applications and try again Check 2 Reduce the resolution or output size and scan again Resolution 70 ...

Page 71: ...ient free hard disk space then scan again Error message may appear if there is not enough hard disk space to scan and save when the image size is too large such as when scanning a large item at high resolution Check 3 In Folder to Save Temporary Files of IJ Scan Utility specify a folder on a drive with sufficient free space Settings General Settings Dialog Box Check 4 Multiple devices may be conne...

Page 72: ...ity 3 When a confirmation appears click Yes 4 When uninstallation is complete click OK IJ Scan Utility is deleted Note In Windows 8 a confirmation warning dialog box may appear when installing uninstalling or starting up software This dialog box appears when administrative rights are required to perform a task If you are logged on to an administrator account follow the on screen instructions Windo...

Page 73: ...n to an administrator account follow the on screen instructions Windows XP 1 From the Start menu select Control Panel Add or Remove Programs 2 Select Canon IJ Scan Utility then click Change Remove 3 When a confirmation appears click Yes 4 When uninstallation is complete click OK IJ Scan Utility is deleted Step 3 Reinstall MP Drivers and IJ Scan Utility Reinstall MP Drivers and IJ Scan Utility from...

Page 74: ...a format is not supported by the application scan the image again and select a popular data format such as JPEG when saving it Refer to the application s manual for details If you have any questions contact the manufacturer of the application 74 ...

Page 75: ... Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly but the Scanned Image Is Slanted Scanned Image Is Enlarged Reduced on the Computer Monitor 75 ...

Page 76: ...essing Settings Settings Document Scan Dialog Box Settings Custom Scan Dialog Box Settings Scan and Stitch Dialog Box On the Basic Mode tab of ScanGear scanner driver select Magazine Color in Select Source Refer to Basic Mode Tab for your model from Home of the Online Manual for details On the Advanced Mode tab of ScanGear set Descreen in Image Settings to ON Refer to Image Settings for your model...

Page 77: ... the original document take the following measures and scan again On the Advanced Mode tab of ScanGear set Image Adjustment in Image Settings to None Refer to Image Settings for your model from Home of the Online Manual for details On the Color Settings tab in the Preferences dialog box of ScanGear set Color Matching Refer to Color Settings Tab for your model from Home of the Online Manual for det...

Page 78: ...nner driver to automatically display the cropping frame scan area according to the item size You can also manually specify the scan area in thumbnail view or when there are white margins along the item for example in photos or when you want to create custom cropping frames Adjusting Cropping Frames in the Image Stitch Window 78 ...

Page 79: ...Cannot Scan at the Correct Size Check Make sure that the items are placed correctly Placing Items When Scanning from a Computer 79 ...

Page 80: ...tem to be scanned If you cannot scan properly by automatically detecting the item type specify the item type and size When Scanning from the Operation Panel Refer to Setting Items on the Operation Panel of the Machine for your model from Home of the Online Manual for details on the setting items when scanning from the operation panel When Scanning with IJ Scan Utility Scanning Photos Scanning Docu...

Page 81: ...e Scanned Image Is Slanted Check When Document or Magazine is selected for the item type deselect the Correct slanted text document checkbox and scan the item again Settings Document Scan Dialog Box Settings Custom Scan Dialog Box 81 ...

Page 82: ...for details If you have any questions contact the manufacturer of the application Note You cannot reduce the image size in Paint To reduce the display size open the images in an application Check 2 Change the resolution setting in ScanGear scanner driver and scan again The higher the resolution the larger the resulting image will be Resolution 82 ...

Page 83: ...Software Problems The E mail Client You Want to Use Does Not Appear in the Screen for Selecting an E mail Client 83 ...

Page 84: ...t Check Check that the e mail client s MAPI is enabled Refer to the e mail client s manual for how to set MAPI If the problem is not solved even when MAPI is enabled select None Attach Manually in the screen for selecting an e mail client then manually attach the image to the outgoing e mail 84 ...

Page 85: ...edly Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 85 ...

Page 86: ...ug is securely plugged into the power cord connector of the machine then turn it back on Check3 Unplug the machine from the power supply then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes If the problem is not resolved contact the service center 86 ...

Page 87: ...utomatically If you do not want the machine to turn off automatically open the printer driver setup window and in Auto Power under the Maintenance sheet select Disable for Auto Power Off Note You can activate the setting to turn the machine on off automatically from the operation panel of the machine or ScanGear scanner driver From the operation panel of the machine About ECO settings From ScanGea...

Page 88: ...orts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the cable is no longer than around 10 feet 3 meters Does the operating system of your computer support Hi Speed USB connection Obtain and install the latest update for your c...

Page 89: ...cting the Machine to the Computer Using a USB Cable to connect the USB cable properly Check3 Do not start up IJ Network Tool while printing Check4 Do not print while IJ Network Tool is running Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver How to Open the Printer Driver Setup Window 89 ...

Page 90: ... All If the POWER lamp is off The machine is not powered on Connect the power cord and press the ON button If the POWER lamp is lit The LCD may be in the screen saver mode Press one of the buttons on the operation panel 90 ...

Page 91: ...ollowing procedure 1 Press the HOME button and wait for about 5 seconds 2 Select Setup on the HOME screen LCD and Operation Panel 3 Select Device settings then press the OK button 4 Press the button 3 times then press the OK button 5 Use the button to select the language for the LCD then press the OK button 91 ...

Page 92: ...e the error refer to Support Code List Check3 Has the operation panel been left open for 10 minutes or longer If the operation panel is left open for more than 10 minutes the print head holder moves to the position to protect it to prevent the print head from drying out Close and reopen the operation panel to return the print head holder to the position for replacing Check4 Has the machine been pr...

Page 93: ...hat Enable Status Monitor is selected on the Option menu of the printer status monitor 1 Open the printer driver setup window How to Open the Printer Driver Setup Window 2 On the Maintenance sheet click View Printer Status 3 Select Enable Status Monitor on the Option menu if it is not selected 93 ...

Page 94: ...th Installation Downloading Cannot Install the MP Drivers Easy WebPrint EX Does Not Start Up or Easy WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool 94 ...

Page 95: ...click Start then My Computer 2 Double click the CD ROM icon on the displayed window If the contents of the CD ROM are displayed double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from our website Note If the CD ROM icon is not displayed try the following Remove the CD ROM from your computer then insert it again Restart your computer If the icon is not ...

Page 96: ...lick Exit on the PIXMA XXX screen where XXX is your machine s name then remove the CD ROM 4 Turn the machine off 5 Restart the computer 6 Make sure that you have no application software running 7 Insert the CD ROM again then install the MP Drivers In other cases Reinstall the MP Drivers If the MP Drivers were not installed correctly uninstall the MP Drivers restart your computer and then reinstall...

Page 97: ...t EX onto your computer from our website Note If Easy WebPrint EX is not installed on your computer a message asking you to install it may be displayed on the notification area on the desktop Click the message then follow the instructions on the computer screen to install Easy WebPrint EX While the installation or download Easy WebPrint EX is in progress it is necessary to access the Internet Chec...

Page 98: ...ng the MP Drivers install the latest MP Drivers according to the regular procedure When the connection method selection screen is displayed select Use the printer with wireless LAN connection The machine will be detected automatically in the network After making sure that the machine is detected install the MP Drivers following the on screen instructions Note You can use the machine over a LAN wit...

Page 99: ...ms and Features 2 Select Canon IJ Network Tool from the program list then click Uninstall If the User Account Control screen appears click Continue In Windows 7 or Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select Canon IJ Network Tool from the program list then click Uninstall If the User Account Control screen appears click Continue In Windows XP 1 Click Start Con...

Page 100: ...About Errors Messages Displayed If an Error Occurs A Message Is Displayed 100 ...

Page 101: ...the computer screen or the LCD When a Support Code and a message are displayed on the computer screen When a Support Code and a message are displayed on the LCD For details on how to resolve errors with Support Codes refer to Support Code List Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code Click Here to Search For detai...

Page 102: ...ss the button when turning power off The power cord may have been unplugged last while the machine was still on Press the OK button to dismiss the error Note See Notice for Unplugging the Power Cord for unplugging the power cord Cannot connect to the server Please wait a while and try again You cannot connect to the server due to some communication error When you have tried to access a photo shari...

Page 103: ...s tab to confirm the port settings Make sure that a port named USBnnn where n is a number with Canon XXX Printer appearing in the Printer column is selected for Print to the following port s Note When the machine is used over LAN the port name of the machine is displayed as CNBJNP_xxxxxxxxxx xxxxxxxxxx is the character string generated from the MAC address or a character string specified by the us...

Page 104: ...sary MP Drivers then reinstall the MP Drivers with the Setup CD ROM or reinstall them from our website Check5 When the machine is connected to your computer with a USB cable check the status of the device on your computer Follow the procedure below to check the status of the device 1 Open the Device Manager on your computer as shown below If the User Account Control screen is displayed follow the ...

Page 105: ...nformation will be displayed every month for about ten years Read the instructions on the screen and follow the procedure below If you agree to participate in the survey program Click Agree then follow the on screen instructions The printer usage information will be sent via the Internet If you have followed the on screen instructions the information will be sent automatically from the second time...

Page 106: ...rams Programs and Features In Windows XP select the Start menu Control Panel Add or Remove Programs Note In Windows 8 Windows 7 or Windows Vista a confirmation warning dialog box may appear when installing uninstalling or starting up software This dialog box appears when administrative rights are required to perform a task If you are logged on to an administrator account follow the on screen instr...

Page 107: ...ely Unplug the power cord from the outlet and contact the seller or the service center Never attempt to repair or disassemble the machine yourself Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of whether the warranty has expired Before contacting the service center confirm the following Product name Your machine s name is located on the front cov...

Page 108: ...e appropriate action Support Code Appears on the LCD and the Computer Screen 1000 to 1ZZZ 1003 1200 1250 1300 1303 1304 1310 1401 1403 1405 1410 1411 1412 1413 1414 1600 1660 1680 1681 1684 1688 1689 1700 1701 1712 1713 1714 1715 1890 2000 to 2ZZZ 2100 2101 2102 2103 2700 2900 4000 to 4ZZZ 4100 4103 5000 to 5ZZZ 5011 5012 5100 5200 5400 5B00 5B01 5B12 5B13 5B14 5B15 6000 to 6ZZZ 6000 6500 6502 680...

Page 109: ...B200 C000 About the support code for paper jam you can also refer to Support Code List When Paper Is Jammed 109 ...

Page 110: ... jammed paper at the paper output slot 1300 If you cannot see the jammed paper at the paper output slot 1303 If the paper is jammed when automatic duplex printing 1304 If the paper tears and you cannot remove it from the paper output slot or from the transport unit Paper Is Jammed inside the Machine Cases other than above In Other Cases 110 ...

Page 111: ...ected automatically If you cannot pull the paper out from the paper output slot try to pull the paper out from the transport unit 1303 If the paper tears and you cannot remove the jammed paper from the paper output slot remove the paper from inside the machine Paper Is Jammed inside the Machine 2 Reload the paper and press the machine s OK button If you turned off the machine in step 1 all print j...

Page 112: ...If you cannot remove the paper or the paper tears inside the machine or if the paper jam error continues after removing the paper contact the service center 112 ...

Page 113: ...ff then unplug the power cord 2 Stand the machine with the right side facing down Important When you stand the machine confirm that the document cover is closed Stand the machine on a wide and flat surface such as a desk When you stand the machine hold it securely and be careful not to hit it on a hard object 3 Push the open lever to open the transport unit When you open the transport unit support...

Page 114: ...he paper from inside the machine Paper Is Jammed inside the Machine 5 Close the transport unit Note After you close the transport unit take back the machine in original position at once 6 Plug the machine back in and turn the machine back on All print jobs in the queue are canceled Reprint if necessary If you cannot remove the paper or the paper tears inside the machine or if the paper jam error c...

Page 115: ...tear it 2 Reload the paper and press the machine s OK button If you were not able to remove the paper out in step 1 Follow the procedure below to remove the paper from the transport unit 3 Turn the machine off then unplug the power cord 4 Stand the machine with the right side facing down Important When you stand the machine confirm that the document cover is closed Stand the machine on a wide and ...

Page 116: ...e grasp the edges of the paper then remove the jammed paper If you cannot remove the jammed paper from the transport unit close the transport unit take back the machine in original position then remove the paper from inside the machine Paper Is Jammed inside the Machine 7 Close the transport unit Note After you close the transport unit take back the machine in original position at once 116 ...

Page 117: ...e machine back on All print jobs in the queue are canceled Reprint if necessary If you cannot remove the paper or the paper tears inside the machine or if the paper jam error continues after removing the paper contact the service center 117 ...

Page 118: ... and unplug the power cord of the machine from the power supply 2 Lift up and open the operation panel until it stops Important Do not touch the clear film A or the white belt B If the paper or your hands touch these parts and blot or scratch them the machine can be damaged 3 Make sure that the jammed paper is not under the print head holder If the jammed paper is under the print head holder move ...

Page 119: ...gle of the paper about 45 degrees and pull it slowly 6 Make sure that all the jammed paper is removed If the paper is torn a piece of paper may remain inside the machine Check the following and remove the piece of paper if it remains Does the piece of paper remain under the print head holder Does the little piece of paper remain inside the machine 119 ...

Page 120: ...rinting and are loading it correctly If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you resume printing after removing all the jammed paper a piece of paper may remain inside the machine In this case confirm that no piece of paper remains inside the machine If you cannot remove the paper or the paper tears inside the machine or if the paper jam...

Page 121: ...In Other Cases Make sure of the following Check1 Are there any foreign objects around the paper output slot Check2 Is the paper curled Load the paper after correcting its curl 121 ...

Page 122: ...eder out then load the paper When you load the paper insert the paper stack until the leading edge touches the far end of the feeder After loading the paper push the feeder so that the mark on the front tray aligns with the mark on the machine Open the paper output tray then press the machine s OK button 122 ...

Page 123: ...1200 Cause The operation panel is open Action Close the operation panel and wait for a while Do not close it while you are replacing an ink tank 123 ...

Page 124: ...1250 Cause The paper output tray is closed Action Open the paper output tray to resume printing 124 ...

Page 125: ...es of media suitable for auto duplex printing are A4 and Letter Make sure that the size of the paper loaded in the machine is correct Pressing the OK button will eject the paper and restart printing from the front side of the next paper The reverse side of the ejected sheet will not be printed 125 ...

Page 126: ...1401 Cause The print head may be damaged Action Contact the service center 126 ...

Page 127: ...1403 Cause The print head may be damaged Action Contact the service center 127 ...

Page 128: ...1405 Cause The print head may be damaged Action Contact the service center 128 ...

Page 129: ...1410 Cause The ink tank cannot be recognized Action Open the operation panel and replace the ink tank which lamp is off 129 ...

Page 130: ...1411 Cause The ink tank cannot be recognized Action Open the operation panel and replace the ink tank which lamp is off 130 ...

Page 131: ...1412 Cause The ink tank cannot be recognized Action Open the operation panel and replace the ink tank which lamp is off 131 ...

Page 132: ...1413 Cause The ink tank cannot be recognized Action Open the operation panel and replace the ink tank which lamp is off 132 ...

Page 133: ...1414 Cause The ink tank cannot be recognized Action Open the operation panel and replace the ink tank which lamp is off 133 ...

Page 134: ...ess and you want to continue printing press the machine s OK button with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The machine may be damaged if printing is continued under the ink out condition Note If multiple ink lamps are flashing red check the status of each ink tank 134 ...

Page 135: ...1660 Cause The ink tank is not installed Action Install the ink tank 135 ...

Page 136: ...1680 Cause Some ink tanks are not installed in the correct position The lamp on the ink tank flashes Action Confirm that the ink tanks are installed in the appropriate positions 136 ...

Page 137: ...1681 Cause More than one ink tanks of the same color are installed The lamp on the ink tank flashes Action Confirm that the ink tanks are installed in the appropriate positions 137 ...

Page 138: ...cognized Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine Install the appropriate ink tank If you want to cancel printing press the machine s Stop button 138 ...

Page 139: ...k level Press and hold the machine s Stop button for at least 5 seconds and then release it With this operation releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level...

Page 140: ...g ink level To release this function press and hold the machine s Stop button for at least 5 seconds and then release it With this operation releasing the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or refilled ink tanks Note If the function...

Page 141: ...1700 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center 141 ...

Page 142: ...1701 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center 142 ...

Page 143: ...1712 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center 143 ...

Page 144: ...1713 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center 144 ...

Page 145: ...1714 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center 145 ...

Page 146: ...1715 Cause The ink absorber is almost full Action Press the machine s OK button to continue printing Contact the service center 146 ...

Page 147: ...er Action Open the operation panel then confirm that the protective material or the tape does not remain attached to the print head holder If you find the protective material or the tape remains attached remove it then close the operation panel If the problem is not resolved contact the service center 147 ...

Page 148: ...isplayed on the LCD Reload paper as necessary then select what to do Important When Print with the fed paper is selected the machine does not detect the paper width for the current print job To disable the machine to detect the paper width for all subsequent print jobs set the machine not to detect the paper width by using the operation panel the printer driver or Remote UI 148 ...

Page 149: ...than the paper size in the print settings is loaded Action Check the size of the loaded paper then press the machine s OK button The following screen is displayed on the LCD Reload paper as necessary then select what to do 149 ...

Page 150: ...hen pull the feeder out Load the paper into the center of the feeder then slide the paper guides to align with the both edges of the paper stack After loading the paper push the feeder so that the mark on the front tray aligns with the mark on the machine Open the paper output tray then press the machine s OK button 150 ...

Page 151: ...r still occurs even after printing again set the machine not to detect the paper width by using the operation panel the printer driver or Remote UI Note Depending on the type of paper the machine may not detect the paper width Additionally if the operation panel is opened while printing is in progress the machine may not detect the paper width 151 ...

Page 152: ...2700 Cause Some errors occurred while copying and a certain time passed Action Press the OK button to dismiss the error and try to copy again 152 ...

Page 153: ...laten glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment For Automatic Print Head Alignment always load one sheet of A4 or Letter sized plain paper Make sure if print head nozzles are clogged Print the nozzle check pattern to check the status of the print head If the error is n...

Page 154: ...a cannot be printed Action When you print the contents on CREATIVE PARK PREMIUM confirm the message on the computer screen make sure that genuine Canon ink tanks are installed properly for all colors then start printing again 154 ...

Page 155: ...4103 Cause Cannot perform automatic duplex printing with the current paper size setting Action Press the machine s Stop button to cancel printing Then change the paper size setting and print again 155 ...

Page 156: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 156 ...

Page 157: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 157 ...

Page 158: ... the print head holder from moving and turn on the machine again If the problem is not resolved contact the service center Important When you clear the jammed paper or protective material that is preventing the print head holder from moving be careful not to touch the components inside the machine The machine may not print out properly if you touch it 158 ...

Page 159: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 159 ...

Page 160: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 160 ...

Page 161: ...5B00 Cause Printer error has occurred Action Contact the service center 161 ...

Page 162: ...5B01 Cause Printer error has occurred Action Contact the service center 162 ...

Page 163: ...5B12 Cause Printer error has occurred Action Contact the service center 163 ...

Page 164: ...5B13 Cause Printer error has occurred Action Contact the service center 164 ...

Page 165: ...5B14 Cause Printer error has occurred Action Contact the service center 165 ...

Page 166: ...5B15 Cause Printer error has occurred Action Contact the service center 166 ...

Page 167: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 167 ...

Page 168: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 168 ...

Page 169: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 169 ...

Page 170: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 170 ...

Page 171: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 171 ...

Page 172: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 172 ...

Page 173: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 173 ...

Page 174: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 174 ...

Page 175: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 175 ...

Page 176: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 176 ...

Page 177: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 177 ...

Page 178: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 178 ...

Page 179: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 179 ...

Page 180: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 180 ...

Page 181: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 181 ...

Page 182: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 182 ...

Page 183: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 183 ...

Page 184: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 184 ...

Page 185: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 185 ...

Page 186: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 186 ...

Page 187: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 187 ...

Page 188: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 188 ...

Page 189: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 189 ...

Page 190: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 190 ...

Page 191: ...B200 Cause An error requiring you to contact the service center has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Contact the service center 191 ...

Page 192: ...ror has occurred Action Turn off the machine and unplug the power cord of the machine from the power supply Plug the machine back in and turn the machine back on If the problem is not resolved contact the service center 192 ...

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