Chapter 7
Troubleshooting
If you experience problems during printing, first check your software
application settings and make sure you have selected the correct printer
driver, page size, and so on.
Print a demonstration or one of the test patterns. (
☞
45)
If the test prints successfully, the problem is not inside the printer, so
first check the printer cable connection at the printer and your computer.
A loose connection can generate random errors and messages that can
waste valuable time and effort in trying to identify the problem.
Switch the printer off and switch it on again. Try the print again. If the
problem persists, read the check list below and try to solve the problem.
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Check List
Problem
See Page
Errors Indicated by the CHARGE/ERROR lamp
84
Clearing Paper Jams
86
Operational Problems
Printer does not switch on
87
POWER lamp comes on, but printer does not print
88
BJ Cartridge moves, but print does not appear
88
Ink runs out sooner than expected
88
Paper does not eject after printing
89
Print Quality Problems
White streaks, dots missing, or irregular dots
89
Printout is not clear
91
Characters are blurred or smudged
91
Smudges on back or edge of printed page
91
Output appears jagged
91
Colour Printing Problems
Printer prints only in black-and-white
92
Colours are broken or uneven
92
Colours print incorrectly
93
Printing is slow
93
83
Chapter 7 Troubleshooting
7
