Canon ImageRUNNER ADVANCE DX C5760i Service Manual Download Page 81

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Canon

imageRUNNER ADVANCE DX C5700 Series Service Guide

March 2021

Revision 5

Page 74

Figure 4 – Canon USA Support Escalation Flow Chart

imageRUNNER ADVANCE DX C5700

Series

End-User Contacts Servicing Dealer

(Service technician is dispatched to site)

Assistance Required

Canon USA

Technical Support Center

1-800-528-2830

Field Support

Staff

Engineering

Canon Inc.

Servicing Technician Contacts

Canon USA TSC

Close Case

Update Case

Summary of Contents for ImageRUNNER ADVANCE DX C5760i

Page 1: ...Canon Service Guide...

Page 2: ...ICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT...

Page 3: ...he U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the infor...

Page 4: ...ad A1 12 I Copy Tray J2 12 J Booklet Finisher Y1 and Staple Finisher Y1 12 K 2 3 Hole Puncher Unit A1 12 L Inner Finisher H1 13 M Inner 2Way Tray J1 13 N Inner 2 3 Hole Puncher B1 13 III System Featur...

Page 5: ...Signature 26 3 Encrypted Secure Print Software 26 4 iR ADV Security Kit AK1 for IEEE 2600 Common Criteria Certification 27 D Network Security 28 1 IPSec 28 2 Filtering by Port Number 28 3 IPv6 28 4 W...

Page 6: ...Should Attend 39 F uniFLOW Online and uniFLOW Online Express Training Courses 40 1 uniFLOW Online 40 2 uniFLOW Online Express 40 G Data Backup Service Training Course 40 H Training Facilities 41 1 On...

Page 7: ...ADVANCE DX C5700 Series Limited Warranty Conditions 71 B GPR 55 Drum Unit Limited Warranty 71 C Warranty Programs 71 D Service Parts Availability 72 X Product Technical Support Offerings 73 A Canon US...

Page 8: ...Note For a detailed list of specifications and differences between the models please refer to the Specifications section in the Appendix The imageRUNNER ADVANCE DX C5760i and imageRUNNER ADVANCE DX C5...

Page 9: ...recover from sleep mode accordingly Likewise the device can predict when the user is finished using the device and returns to sleep mode Three 3 sensitivity settings are available and the motion sens...

Page 10: ...tner Portal and e Support for the latest UFP release available for this model series and the new features introduced with that release 2 imageRUNNER ADVANCE DX Series Platform improvements UI User Int...

Page 11: ...3 Ships standard with 200 sheet Single Pass Duplexing Automatic Document Feeder 2 x 550 sheet Paper Cassettes Envelope Feeder Attachment UFRII PCL PS Printing Direct PDF XPS Printing Color Universal...

Page 12: ...d Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA Braille Label Kit F1 7518A004AA ADF Access Handle A1 1095B001AA Copy Control Interface Kit A1 16 3726B001AA Convenience Stapler A1 Whi...

Page 13: ...Utility Tray B1 15 Requires the Copy Card Reader Attachment Kit B7 16 Cannot be installed if Card Reader F1 is installed 17 The eLAN Electronic License Access Number is delivered via the CNA section...

Page 14: ...AA Fiery Color Profiler Suite 30 31 3077B130AA Fiery Color Profiler Suite Annual Maintenance 32 3077B131AA 2 Item Numbers eLAN Item Numbers and Part Numbers are subject to change without notice 27 Shi...

Page 15: ...nce 4223C001AA Object Generator Additional 1 year Maintenance 4223C002AA mxHero Secure Scan to Email35 36 37 2659C060AA 2 Item Numbers eLAN Item Numbers and Part Numbers are subject to change without...

Page 16: ...er Magenta 26 000 impressions at 5 coverage 0486C003AB GPR 55L Toner Yellow 26 000 impressions at 5 coverage 0487C003AB 2 Item Numbers eLAN Item Numbers and Part Numbers are subject to change without...

Page 17: ...uce within a one month period based on letter size paper However the device should not be used to produce the maximum number of pages or a greater volume on a consistent monthly basis Sustained use of...

Page 18: ...ptional Paper Deck Unit F1 can be attached Cannot be installed with the Cassette Feeding Unit AM1 or the Cabinet Type N C Cassette Feeding Unit AM1 2 drawers that hold up to 550 sheets 20 lb bond 80 g...

Page 19: ...ypad A1 to operate I Copy Tray J2 Simple Tray for Basic output Output capacity up to 100 sheets 20 lb bond 80 g m2 J Booklet Finisher Y1 and Staple Finisher Y1 Finisher provides stacking for up to 3 2...

Page 20: ...g m2 Supports Staple free stapling and Staple On Demand Supports paper weights up to 110 lb cover 300 g m2 Supports optional Inner 2 3 Hole Puncher B1 M Inner 2Way Tray J1 The Inner 2Way Tray provides...

Page 21: ...Canon imageRUNNER ADVANCE DX C5700 Series Service Guide imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021 Revision 5 Page 14 Figure 1 Hardware Configuration Chart...

Page 22: ...ed or for users who use Adobe PostScript or other PostScript applications Optional software available for the imagePASS P2 V1 1 is Fiery Compose Fiery Impose and Fiery ImageViewer The optional removab...

Page 23: ...o add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it C Fax Options 1 Super G3 FAX Bo...

Page 24: ...e LMS The Remote Fax Kit and the Super G3 FAX Board cannot be installed together D Accessibility Options 1 Voice Guidance Kit G1 The Voice Guidance Kit provides visually impaired users to hear voice n...

Page 25: ...with this machine or data sent from a personal computer via the printer driver The stored files can be printed or reprinted anytime using the desired user settings When combined with the Send Functio...

Page 26: ...nal Space Multiple users can access shared space folders a team group or department members A single user can access personal space folders Up to 1 000 files folders main folder and subfolders can be...

Page 27: ...ilities along with a fully automated statistics and reporting suite Note ULM is available as a download for the imageRUNNER ADVANCE DX device from the e Support Center Website or via the NT Ware Websi...

Page 28: ...es them to keep control of the full printing and scanning process uniFLOW Online contains these features Flexible authentication for example PIN Code or Card Secure Printing Send Print Jobs from Anywh...

Page 29: ...authentication for example PIN Code or Card Simple document scanning for example Scan to My E Mail and Google Drive Track print copy scan and fax costs Cloud based infrastructure IMPORTANT uniFLOW Onl...

Page 30: ...cryption Kit Optional Security Kits HDD Data Erase Kit and Mirroring Kit CAUTION Canon U S A Inc is not liable for any damages resulting from the loss or corruption of data See the DISCLAIMER on page...

Page 31: ...s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM setting is activated Only the Admin...

Page 32: ...receive a printed confirmation report upon execution of scheduled or on demand overwriting 5 HDD Data Encryption Kit The HDD Data Encryption Kit is a standard feature for the imageRUNNER ADVANCE DX S...

Page 33: ...nagement ES Server the Adobe LiveCycle Rights Management ES Server must be licensed pre configured by a System Administrator and the machine must be connected to the Intranet or Internet Encrypted PDF...

Page 34: ...nstalled to the imageRUNNER ADVANCE DX C5700 Series machines Once the iR ADV Security Kit AK1 for IEEE 2600 Common Criteria Certification is installed imageRUNNER ADVANCE DX C5700 Series machines can...

Page 35: ...ant or deny access to the imageRUNNER ADVANCE DX Series for specific groups or users via Port numbers MAC Addresses Port Number filtering permits or rejects incoming packets from IP addresses or range...

Page 36: ...policy can be exported or imported by using the Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management Plug In and can be copied to mul...

Page 37: ...om unauthorized modification of the BIOS firmware and applications Verify System at Startup stops the unverified processes and produces an error code for system servicing Note Verify System at Startup...

Page 38: ...ion in Therefore Index data in a category is associated with each saved document Therefore includes tools for keyword dictionary searching configuration of security and permissions and primary and bac...

Page 39: ...nts into digital data that can be edited managed and stored electronically 3 uniFLOW Scanning uniFLOW enables users to capture and compress scanned data customize workflows for each document type or p...

Page 40: ...e needs of an organization uniFLOW offers an organization of any size a way to track printing and copying costs secure sensitive documents and enable users to print from any available printer on the n...

Page 41: ...Series that enables end users to print electronic files from their mobile devices such as smartphones tablets and laptops to a Canon imageRUNNER ADVANCE DX Device through the EFI PrintMe Cloud Servic...

Page 42: ...Device The imageRUNNER ADVANCE DX Device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW 3 uniFLOW On...

Page 43: ...s via e mail The capabilities of imageWARE Enterprise Management Console can be expanded by using optional plug in applications The optional plug ins are available for IT managers and dealers through...

Page 44: ...or Salesforce Forms and Print Services for Salesforce41 is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE DX machine without...

Page 45: ...port of the product and the solutions you offer A Learning Path for Technicians with imageRUNNER ADVANCE C5500 III Series Certification Service technicians certified on the imageRUNNER ADVANCE C5500 I...

Page 46: ...mpletion of the training programs and passing of the final assessment exam are required to sell this product E Who Should Attend It is required that any technician responsible for installing servicing...

Page 47: ...FLOW Online or uniFLOW Online Express Training are entitled to live phone based support through the Canon USA TSC uniFLOW Online Express training does not provide certification for uniFLOW Online Tabl...

Page 48: ...ch of the five Canon Regional Training Centers Jamesburg New Jersey Norcross Georgia Irving Texas Itasca Illinois Irvine California I Course Equipment Windows workstation Windows 7 or higher Microsoft...

Page 49: ...n additional standard 120 V 15 A NEMA 5 15 outlet for service tools such as a laptop computer or vacuum that may be used when servicing or configuring the machine Use only dedicated and properly groun...

Page 50: ...60i C5750i 120V 20A outlet NEMA 5 20 imageRUNNER ADVANCE DX C5740i C5735i 120V 15A outlet NEMA 5 15 Cassette Feeding Unit AM1 From the Main Unit N A High Capacity Cassette Feeding Unit A1 From the Mai...

Page 51: ...1 2 623 mm 45 1 142 mm Buffer Pass Unit L1 19 1 4 489 mm 19 3 8 493 mm 7 1 4 184 mm 2 3 Hole Puncher Unit A1 Inside of the Staple Finisher Y1 Booklet Finisher Y1 Inner 2 3 Hole Puncher B1 Inside of th...

Page 52: ...the main unit and accessory doors WARNING Do not place anything around the machine or the breaker as doing so may prevent access to the breaker in an emergency possibly resulting in personal injury or...

Page 53: ...Series Service Guide imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021 Revision 5 Page 46 Table 19 Installation Space Main Unit with Finishing and Paper Feed Options Main Unit with the Boo...

Page 54: ...d an installation of imageRUNNER ADVANCE DX C5700 Series Main Unit can take longer than the estimated total times below Table 20 Estimated Installation Times Estimated Installation Times Description E...

Page 55: ...Description Estimated Total Time Voice Guidance Kit G1 Attachment kit for Reader A2 20 minutes Voice Operation Kit D1 Attachment kit for Reader A2 23 minutes Serial Interface Kit K3 8 minutes Copy Con...

Page 56: ...c OS Linux 3 Protocols Services TCP IP SMTP SMB FTP SNMP TLS IPSEC Active Directory 4 Printing Print Driver PCL PS UFR Print processor Print spooler Print queue 5 Scanning It is also important that th...

Page 57: ...ce alert data provides the ability to resolve simple issues over the phone which may reduce the need for an on site service visit For more information about Canon Remote Services refer to the Remote S...

Page 58: ...ians can use this tool to check device status prior to a service call For more information refer to the Remote Services page on the e Support Center Website 4 Device Management Tool The Device Managem...

Page 59: ...only supports TLS V1 2 and earlier There are three methods to deliver firmware updates Table 21 CDS Firmware Delivery Methods Method Download Firmware Install Firmware Frequency Cost Savings Scheduled...

Page 60: ...chnician also has the option to schedule the installation at a later time Although a site visit is required for each firmware update the service technician does not need to bring the firmware to the s...

Page 61: ...xported using Remote UI service mode or imageWARE Enterprise Management Console DCM Plug in Backup data can be stored to the PC via Remote UI and to USB memory media or the HDD via the service mode Re...

Page 62: ...s Quick Menu Settings Main Menu Settings Box Settings Universal Data Settings Personal Settings and Service Mode Settings Customer data is not backed up to the Data Backup Service the exception is the...

Page 63: ...WebDAV Media Help and Language Files Additionally the SST can format a HDD and load software The SST Download Progress Monitor48 is available via the e Support Center Website The tool will enable the...

Page 64: ...RUNNER ADVANCE DX Device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com lms ir Figure 3 License Management System If there are act...

Page 65: ...rmed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s L...

Page 66: ...f a consumable is determined including paper size and the amount of coverage per page Notes All consumables shown in the below table are estimates for reference purposes only and are subject to change...

Page 67: ...lower cost per copy The low capacity toner bottle has a lower yield a lower cost and a higher cost per copy The servicing dealer can use the regular and low capacity toner bottles to suit the print vo...

Page 68: ...Average Monthly Volume of 9 000 pages Color Ratio of 40 and Job Length of 5 imageRUNNER ADVANCE DX C5540i Average Monthly Volume of 7 000 pages Color Ratio of 35 and Job Length of 5 imageRUNNER ADVAN...

Page 69: ...Unit 120 V FM2 A667 000 1 360 000 pages A new product detection and parts counter reset are performed based on the installed memory Fixing Pressure Roller Unit Fixing Pressure Roller Shaft Support FM1...

Page 70: ...ose Tray 1 Feed Roller Cassette 1 FL4 0763 000 1 500 000 sheets Feed Roller Cassette 2 1 Toner Filter FM1 P236 000 1 100 000 pages Waste Toner Container FM1 A606 000 1 900 000 pages 6 Toner Coverage E...

Page 71: ...supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 26 High C...

Page 72: ...00 2 200 000 times Paddle Unit FE3 6957 000 4 1 000 000 times Stack Delivery Lower Roller Clutch FK4 1312 000 1 1 000 000 times Escape Feed Clutch 1 Static Eliminator Stacking Tray Delivery Assembly F...

Page 73: ...are subject to change without notice Refer to the Service Manual for additional information Table 30 Main Unit Periodic Maintenance Items Main Unit Periodic Maintenance Part Name Estimated Interval 4...

Page 74: ...llers Slave Roller As necessary Clean ADF height adjustment As necessary Adjust Original Tray Sensor As necessary Clean Double Feed Sensor Transmission side As necessary Clean Double Feed Sensor Recep...

Page 75: ...ption from Service Manual Default Display Adjustability of Display 1 101 Total 1 On May be Swapped to different Total Counter via Service Mode setting so that the counter will increment twice when lar...

Page 76: ...from the MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications Applet Conta...

Page 77: ...many toner bottles are consumed throughout the life of the machine Counts how many toner bottles are removed prematurely throughout the life of the machine Counts how many unidentified toner bottles52...

Page 78: ...riginal purchaser whichever comes first Prorated Credit Black Drum Unit 370 000 prints or copies or a combination of both or 120 days after delivery to the original purchaser whichever comes first Col...

Page 79: ...customer Various shipment options53 currently offered include Next Flight Out NFO UPS Ground Next Day Early AM Pickup Rush Spot Table 36 Parts Order Center Days and Hours of Operation Days of Operati...

Page 80: ...e TSC may at its discretion escalate a case to the Regional Field Support Staff or Engineering group after all reasonable troubleshooting options have been exhausted For hardware related issues a Desi...

Page 81: ...gure 4 Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX C5700 Series End User Contacts Servicing Dealer Service technician is dispatched to site Assistance Required Canon USA Technical S...

Page 82: ...notification of new releases patches Technical Publications and other information via e mail message Search for technical solutions with the Integrated Knowledge Management System through a natural la...

Page 83: ...6 21 to 24 lb bond 76 to 90 g m2 Recycled 3 56 25 to 28 lb bond 91 to 105 g m2 Pre Punched 17 to 21 lb bond 64 to 81 g m2 Transparency 57 32 lb bond to 80 lb cover 121 to 220 g m2 Labels 31 lb bond to...

Page 84: ...ed Paper Type Paper Weight Tracing 59 17 to 21 lb bond 64 to 81 g m2 Envelope 20 to 28 lb bond 75 to 105 g m2 Postcard 60 to 81 lb cover 164 to 220 g m2 Note Clear Film can be displayed as a paper typ...

Page 85: ...ize 3 7 8 x 3 7 8 to 12 5 8 x 18 Margin Top 3 16 4 mm Left and Right 1 8 2 5 mm Bottom 1 8 2 5 mm Paper Weight Paper Drawer 14 lb bond to 140 lb index 52 to 256 g m Multi Purpose Tray 14 lb bond to 11...

Page 86: ...r than above 2 1 4 57 mm in height or less Multi Purpose Tray 100 sheets 21 lb bond 80 g m2 100 sheets 20 lb bond 75 g m2 120 sheets 17 lb bond 64 g m2 Envelope 10 sheets or 1 2 11 mm in height Coated...

Page 87: ...5 to 400 in 1 increment Memory Capacity Main CPU 2 GB Image processing CPU 2 GB Hard Disk Capacity Standard 250 GB Maximum 1 TB optional Power Source 110 127 V AC 60 Hz 11 5 A Power Consumption Depend...

Page 88: ...ageRUNNER ADVANCE DX C5700 Series Service Manual or Customer Expectations Document Table 40 imageRUNNER ADVANCE DX C5750i Print Copy Speeds Item Specification Cassette Multi Purpose Tray Output Tray 1...

Page 89: ...ocument 64 Printing performance may not be optimal depending on the original content and combination of settings To give priority to the copy speed select Text for Original Type Table 42 imageRUNNER A...

Page 90: ...s 11 x 17 and LTR LTRR and LGL LTRR and STMT LGL and STMT Copying scanning with a combination other than described may cause damage to the documents or paper jams Original Tray Capacity 250 sheets 17...

Page 91: ...Consumption From the main unit Approximately 30W Dimensions W D H Approximately 24 3 8 x 27 5 8 x 9 7 8 620 mm x 700 mm x 251 mm Weight Approximately 49 6 lb 22 5 kg Table 45 High Capacity Cassette Fe...

Page 92: ...o 256 g m2 Paper Types 65 Thin Plain 1 Plain 2 Recycled Color Heavy 1 Heavy 2 Heavy 3 Heavy 4 Heavy 5 Heavy 6 Recycled Color Pre punched Bond and Letterhead Paper Deck Capacity 2 700 sheets 21 lb bond...

Page 93: ...eets 21 lb bond 80 g m2 or 1 4 5 2 mm in height 50 sheets 20 lb bond 75 g m2 17 lb bond 64 g m2 or 1 4 5 2 mm in height Lower Tray Tray A No Collating Collate Group mode LTR STMT STMTR EXEC 500 sheets...

Page 94: ...eets 13 8 lb bond to 17 lb bond 52 g m2 to 64 g m2 4 sheets 17 3 lb bond to 21 7 lb bond 65 g m2 to 81 4 g m2 3 sheets 22 lb bond to 28 lb bond 82 g m2 to 105 g m2 Manual Staple All sizes Approximatel...

Page 95: ...sheets or 1 24 mm in height 70 Collate Offset Group Offset mode LTR EXEC 250 sheets or 1 7 8 47 mm in height 11 x 17 125 sheets or 1 24 mm in height Lower Tray Tray B No Collating Collate Group mode...

Page 96: ...6 sheets to 10 sheets Paper from 29 lb bond to 80 lb cover from 106 g m2 to 220 g m2 in weight 10 sets 2 sheets to 5 sheets Maximum Stapling Capacity Available Staple Size72 Staple Corner Double LTR a...

Page 97: ...s 77 7 lb cover to 80 lb cover 210 g m to 220 g m Maximum Saddle Stitching Capacity Coated paper 74 5 sheets 22 6 lb bond to 55 5 lb cover 85 g m to 150 g m 4 sheets 55 8 lb cover to 77 3 lb cover 151...

Page 98: ...4 g m2 2 sided LTR STMT and STMTR 70 sheets 21 lb bond 80 g m2 20 lb bond 75 g m2 17 lb bond 64 g m2 12 5 8 x 17 11 16 320 mm x 450 mm SRA3 12 x 18 305 mm x 457 mm 11 x 17 LGL LTRR and EXEC 50 sheets...

Page 99: ...AS2 is installed Item Specifications Telephone Line Used Public Switched Telephone Network When using an IP telephone service facsimile communication may not be performed normally via an IP telephone...

Page 100: ...ix v2 10 1 Dovecot v2 2 10 File servers available as destinations for file transmission FTP Windows 7 Server 2008 SP2 Server 2008 R2 SP1 Internet Information Services 7 5 Windows 8 Server 2012 Interne...

Page 101: ...Windows Server 2019 Client computers allowed for accessing the Advanced Box Windows 8 1 Windows 10 Types of LDAP servers Windows Server 2008 SP2 with Active Directory Windows Server 2012 with Active D...

Page 102: ...act OCR Text Searchable Apply Policy Optimize PDF for Web Format to PDF A Trace Smooth Encrypt XPS Compact PDF XPS Device Signature User Signature Office Open XML PowerPoint Word Single Page Only May...

Page 103: ...ble 57 Network Environment Wired LAN Specifications Item Specifications Network Interface 10Base T 100Base TX 1000Base T RJ 45 Protocol Supported TCP IP Frame type Ethernet II Print applications LPD R...

Page 104: ...UFR II Windows 7 8 1 10 Server 2008 Server 2008 R2 Server 2012 Server 2012 R2 Server 2016 Server 2019 Mac OS X 10 10 or later PCL5 PCL6 Windows 7 8 1 10 Server 2008 Server 2008 R2 Server 2012 Server...

Page 105: ...g SMB 64 WebDAV 3 Table 61 Mail Box Functions Item Specifications Number of Boxes 100 boxes File Format for Storing Proprietary format Resolution for Storing Copy Black and White Color 600 dpi x 600 d...

Page 106: ...the Product Nor does this warranty extend to any Productonwhichtheoriginalidentificationmarksorserialnumbershavebeendefaced removed oraltered ANY SOFTWARE THAT IS DISTRIBUTED WITH THE PRODUCT AND HAS...

Page 107: ...apacity Cassette Feeding Unit A1 Consumable Parts 64 Table 27 Paper Deck Unit F1 Consumable Parts List 65 Table 28 Booklet Finisher Y1 Staple Finisher Y1 Consumable Parts 65 Table 29 Inner Finisher H1...

Page 108: ...on Internet Intranet Fax 96 Table 57 Network Environment Wired LAN Specifications 96 Table 58 Network Environment Wireless LAN Specifications 96 Table 59 Printer Settings 97 Table 60 Advanced Box Func...

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