Canon imageRUNNER ADVANCE C3320 Series, Service Manual

Page: 498 / 1225

1. Check the last four digits of the code, and try the remedy shown in "List of Error Codes Starting with a Number
Other than 81".
2. In the case of an error message with a check mark on the "Network" column of "Cause of error" in the error code
list, try the remedy shown below.
• Execute the operation again.
• Perform a communication test on the Touch Panel of the device.
• Check the status of the network equipment (disconnection of the LAN cable, etc.).
• Check the network settings of the device.
• Check that there is no restriction on the network environment of the site (e.g. restriction on communication at night).
• Check the proxy server of the customer. If it does not work properly, perform the remedy. If the problem still persists,
clear the cache of the proxy server.
3. If the symptom is not resolved by performing the foregoing remedy, report it to the support department of the sales
company with the following information.
• The generated error code
• The Sublog of the device
• The update log of the device (Set the log level to 4, and then collect the log.)
● When an Error Code Not Included in the List of Error Codes Is Displayed
When an error code not included in the list of error codes is displayed, see “Error Codes Not Included in the Error Code List and
Remedy for Them” on page 494 .
Error Code List
■ List of Error Codes Starting with 81
The list of error codes starting with 81 is shown below. This error is related to the CDS server.
Report the error to the support department of the sales company with the time of occurrence and the serial number of the device.
Error
Code Description Remedy Cause of error
CDS serv-
er
UP DAT-
ER
81--0001 No value is set in a mandatory data entry item Contact the support department of the
sales company.
(Attach information on the time of oc-
currence and the serial number of the
device.)
Tamura Tamura
81--0002 In the case of [81--0002] except follows. In a string type
of a data entry item, digit number and/or character type
is/are set against the regulations is displayed in the fol-
lowing cases:
Tamura Tamura
81040002 • The number of digits of the registration ID or pass-
word is not 8.
• The registration ID or password includes characters
other than single-byte numeric characters.
Enter the correct ID and password for
Special Firmware. (User)
Tamura Tamura
81060002 • The number of digits or type of characters used for
Firm Type, Firmware Version, Firmware Group Ver-
sion, or Firmware Label does not meet the specified
number of digits or type of characters.
• The character string of Firmware Group Version
(firmGroupVersion) includes characters other than
numeric values.
• The number of digits of E-mail Address (mailAd-
dress) is larger than 128.
• Characters other than single-byte alphanumeric
characters and symbols are used for E-mail Ad-
dress (mailAddress).
• An invalid e-mail address was input (The domain
name is missing, . (dot) was input instead of , (com-
ma), etc.)
Register the correct e-mail address.
If it occurs again, contact the support
department of the sales company.
(Attach information on the time of oc-
currence and the serial number of the
device.)
(Canon Inc. Only) In the case of an er-
ror in Firm Type, Firmware Version, or
Firmware Group Version, register the
correct firmware again.
Tamura Tamura
81--0003 In an data entry item, the value is set against the regu-
lations
(E.g. the set value is other than "Operator: 4. Service
person, 5. User") Contact the support department of the
sales company.
(Attach information on the time of oc-
currence and the serial number of the
device.)
Tamura Tamura
81--0004 No applicable delivery information exists
Tamura
-
6. Troubleshooting
486