imageRUNNER ADVANCE 6200 Series Service Guide
imageRUNNER ADVANCE 6200 Series Service Guide
December 2013
Revision 1
Page 74
To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 10 – e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine’s service history
must be returned with the original defective parts to the address provided on
the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
Dealer Name
Part Description
Machine’s Installation Date
Date Part Was Removed
Machine’s Serial Number
Machine Copy Count
Part Number
Reason for Removal
Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the bottom of
the e-Tag warranty claim form, accompanied by a copy of the e-Tag
warranty claim form, the machine’s service history log, a “before” sample
copy that depicts the problem, and an “after” sample copy that shows that
the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are posted
on the CNA Web site the following business day.
