Canon imageRUNNER 2535, Service Manual, Page: 101 / 362

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Technology > Embedded RDS > Troubleshooting > Error code and strings
Technology > Embedded RDS > Troubleshooting > Error code and strings
No.2 A communication test results NG! even if network setting is set properly.
Cause:
No proper firmware has been installed, or E-RDS settings have not been completed.
Remedy: The following points should be checked.
1) Check the firmware compatibility of device.
2) Check network conditions such as proxy server settings and so on.
3) Check E-RDS setting.
a) Check the communication log from COM-LOG.
b) If RGW-ADR or RGW-PORT setting has changed, restore default value by Servicemode
> #CLEAR > ERDS-DAT.
c) If CA certificate file has changed, restore the original certificate file installed at the factory
shipment to the device by using a service support tool.
No.3 There was a log, indicating "Network is not ready, try later (No.22)" in error
details of COM-LOG list.
Causes:
A certain problem occurred in networking.
Remedy: Check and take actions mentioned below.
1) Check networking conditions and connections.
2) Turn on the power supply of a device and perform a communication test (Servicemode >
#E-RDS > COM-TEST about 60 seconds later.
No.4 "Unknown error" is displayed though a communication test has done
successfully.
Causes:
A certain problem was in the server side, or possibly a network load has been
added.
Remedy: The following points should be checked.
1) Change data transmission schedules, and then see how things going.
2) Try again after a period of time. If the same error persists, check the UGW status with a
network and UGW administrator.
■
Error code and strings
The error information appeared to a communication test log is as follows.
( Here, "server" means UGW)
By error list, error No.1 and No.2 display only an error character strings.
Error No 3 henceforth, these are displayed in the following form.
[*][Error character strings] : [Method name] [Server side detailed error]
*: Error character strings head "*" is added to the error generated by the communication
test.
No. Code Error character
strings
Causes Remedy
1 0500
0003 SUSPEND:
Communication
test is not
performed. The communication test
had not been performed,
though E-RDS is enabled. Select and perform Servicemode >
#E-RDS > COM-TEST.
2 0xxx
00f2 Event Registration
is Failed Processing (event
processing) within the
device has failed. Turn the device OFF/ ON. If the error
persists, replace the device system
software. (Upgrade)
3 8xxx
2001 URL Scheme
error(not https) The header of the URL of
the registered UGW is not
in https format. Check that the value of Service mode
> #E-RDS > RGW-ADR is https://a01.
ugwdevice.net/ugw/agentif010.
4 8xxx
200A Server connection
error Displayed in the event of
a TCP/IP communication
fault. Also displayed when
an attempt is made at
communication with the
device IP address not set. Check the network connection, as per
the initial procedures described in the
troubleshooting.
5 8xxx
2002 URL server
specified is illegal A URL different to that
specified by the UGW has
been set. Check that the value of Service mode
> #E-RDS > RGW-ADR can be https://
a01.ugwdevice.net/ugw/agentif010.
6 8xxx
2014 Proxy connection
error Could not connect to proxy
server due to improper
address. Check proxy server address and re-
enter as needed.
7 8xxx
201E Proxy
authentication
error Proxy authentication is
failed. Check the user name and password
required in order to login to the proxy,
and re-enter as needed.