Canon imagePRESS C800 Series Technical & Service Manual Download Page 139

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• What paper is used (brand name, supplier, grammage, bulkiness e.g.)?

Driver:

• Ask the operator how to reproduce the problem
• Create a driver report (about tab in printer driver)
• Create a print file of the problem, by changing the port of the driver temporary to "print to

File”. Retrieve this file from the PC and include in the report.

PRISMAsync

• Ask the local IT for a correct description of the operating system of the Host, type and

version of the used driver, and network communication protocol which is needed to
describe the workflow.

Escalation procedure

Chapter 10 - Troubleshooting

139

Summary of Contents for imagePRESS C800 Series

Page 2: ...Edition 2015 04 GB ...

Page 3: ...r 4 Using the PRISMAsync 31 The operator panel 32 System settings 34 Maintenance and Service 37 System service mode PRISMAsync service mode 39 Engine service mode during printing 42 Service mode and host machine state 45 Colour adjustments 47 Media management 51 Chapter 5 Start shutdown and restart the system 53 Turn on the system 54 Turn off the system 55 Restart the system 56 Restart the host ma...

Page 4: ...n USB stick after installation 108 Re installation of the system software 109 Installing patches 111 Installing a license 114 Installing the printer driver 115 Configure the machine for the USA 116 Chapter 10 Troubleshooting 119 Troubleshooting 120 Check external connections 121 Check internal components 122 Comprehensive system inspection 123 Diagnose LEDs 125 Error messages and conditions 128 11...

Page 5: ...How to create a trace file 153 How to create a trace file including the printer logging 155 Appendix E Engine reports 158 Engine reports 158 Appendix F The Trapping editor 163 The Trapping editor 163 Appendix G EAC document 166 EAC model number overview 166 Contents 5 ...

Page 6: ...Contents 6 ...

Page 7: ...Chapter 1 Preface ...

Page 8: ...graph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or translated into another language in whole or in part...

Page 9: ...OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS CAUTION WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT BESTEHT EXPLOSIONSGEFAHR GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN Preface Chapter 1 Preface 9 ...

Page 10: ...Preface 10 Chapter 1 Preface ...

Page 11: ...Chapter 2 Introduction ...

Page 12: ... PRISMAprepare software Media driven operation by using a detailed media catalogue High speed colour calibration allowing you to calibrate for all media and halftone screening in one go Basic or professional colour management depending on access rights of users Simple colour presets for inexperienced operators and users Automated workflows allowing users to define their own templates Last minute c...

Page 13: ...Chapter 3 Installation ...

Page 14: ... The service technician is able to reset these passwords to the default value NOTE In the settings editor the Remote Manager password is called Operator password Do the following steps to reset the passwords Procedure 1 Open the Settings Editor on a remote PC connected to the network of the customer See The Settings editor on page 62 2 Browse to Configuration Security and click on Reset the system...

Page 15: ... host machine Be sure that there is enough room for servicing either the host machine or the PRISMAsync controller You may need to move the host machine away from the wall so that interface connectors are accessible Check if the interface cables between host machine and PRISMAsync controller are present One data cable must be delivered together with the host machine One Ethernet cross cable is del...

Page 16: ...e system The host IP address The email address of the system administrator for password recovery The hostname or IP address of the email server Environment A networked computer PC or Mac OS must be available close to the host machine Verify site conditions 16 Chapter 3 Installation ...

Page 17: ...nnecting the PRISMAsync to the engine it is necessary to assemble the Operator panel For the assembly instructions refer to the iPR_C800_Series_Installation_Procedure_for_PRISMAsync pdf Assemble the Operator panel Chapter 3 Installation 17 ...

Page 18: ... material in case the PRISMAsync controller needs to be transported at a later date 2 Check the contents of the box 3 Provide the customer with the Safety Notice and User Documentation leaflet and Printer Driver Notice leaflet The PRISMAsync for imagePRESS C800 Series user documentation can also be down loaded from http downloads oce com NOTE Also see iPR_C800_Series_Installation_Procedure_for_PRI...

Page 19: ...ller have to be replaced with the supplied pedestals Replace the installed supports 1 Remove the 4 supports installed on the PRISMAsync controller The removed supports and screws will not be used 4x 2 Install the supports delivered with the PRISMAsync controller 4x M3x16 Hex bolt 4x Install the PRISMAsync supports pedestals Chapter 3 Installation 19 ...

Page 20: ...c is connected to the host machine you first have to install the DIP SW PCB and the Open I F PCB For instructions please refer to the iPR_C800_Series_Installation_Procedure_for_PRISMAsync pdf Install the DIP SW PCB and the Open I F PCB 20 Chapter 3 Installation ...

Page 21: ...rt on the backside of the PRISMAsync controller 4 Connect the 15 pins D sub connector to the connector on the backside of the PRISMA sync controller Connect the other side to the backside of the Operator Panel 5 Connect a USB cable to the backside of the Operator Panel Connect the other side to the backside of the PRISMAsync controller 6 Close the backside of the Operator Panel Connect to the host...

Page 22: ...e network Step Action 1 Connect one side of a straight through Ethernet cable to the upper RJ45 connector on the backside of the PRISMAsync 2 Connect the other side of the Ethernet cable to the Ethernet wall outlet Connect the power Step Action 1 Connect recessed end of the power cable to the power connector on the back of the PRISMAsync 2 Connect the other end of the power cable to a wall outlet ...

Page 23: ...hem in the same direction NOTE Do not bundle the power cable with the data cables 2 Guide the bundle in a loop going upwards and then downwards NOTE Make sure there is not too much tension on the connectors 4 Connect the PRISMAsync Chapter 3 Installation 23 ...

Page 24: ...e rear side of the controller as shown and lead the bundle in a curve along the rear side of the controller downwards NOTE Fasten the tie wrap without drawing the cables too tight The tie wrap can be released and reused Connect the PRISMAsync 24 Chapter 3 Installation ...

Page 25: ...a backup of the settings This backup also contains the licenses installed on your PRISMAsync controller Updates for the system software may be available on a FTP server Patches may need to be installed after installation See Installing patches on page 111 7 Change the Sleep mode timer default 1 minute Consult the customer for the new sleep mode setting 8 After the software is installed and all set...

Page 26: ... will open Go to the Support tab Select Software at the bottom of the page you will find the drivers which can be downloaded to your computer Install the driver needed Windows Mac OS Make some test prints with the driver 11 Instruct the customer to make sure all media CDs and or USB sticks shipped with the PRISMAsync is stored in a safe location CAUTION Do not store any media or paper USB keys or ...

Page 27: ...etion select from the splash screen Local key operator settings System settings and set Show install wizard after the next startup to Yes Before you begin Make sure to have the following information available Hostname of the system Host IP address Email address of the system administrator necessary for password recovery Hostname or IP address of the email server Step Action Additional information ...

Page 28: ...tname of the system and select Next NOTE If a system restore is done the host name will be corrected automatical ly 5 Adaptor Select the link speed and duplex mode then select Next 6 TCP IP Make sure DHCP enabled is set to No and en ter the host IP address then select Next Ask the system administrator to provide the IP address or check the configuration report if available 4 Installation wizard 28...

Page 29: ...rator password Leave the System administrator password un changed and select Next 10 Email address of the administrator Enter the email address of the system adminis trator and select Next NOTE This email address will be used to re set the system administrator s pass word 11 Mail server Enter the Hostname or IP address of the email server then select Next 4 Installation wizard Chapter 3 Installati...

Page 30: ... a mail from the PRIS MAsync controller 13 End of installation wizard Select Finish to finish the installation and close the wizard NOTE The wizard closes and the splash screen is displayed 14 Splash screen Press the Sleep button to update the firm ware of the host machine and connected fin ishers NOTE Make sure all connected finishing devices are switched on Installation wizard 30 Chapter 3 Insta...

Page 31: ...Chapter 4 Using the PRISMAsync ...

Page 32: ... the host machine and the controller Startup the controller after a shutdown 2 Stop button Stop the host machine After a set or As soon as possible 3 Paper tray button Get direct access to the tray section on the operator panel to do the following Check the content of all paper trays Load a new media type into a paper tray Change the media type which is available in one of the paper trays Create a...

Page 33: ...ntenance Set up the preferred work flows Change a number of default system settings Adjust the brightness and contrast of the LCD panel Shut down the host machine View the content of the Media catalogue or add temporary media to the Media catalogue 9 Dashboard The dashboard displays information about the system status such as Information about the current printing process Information about operato...

Page 34: ... Job name truncation Define the way the System shortens the job name when the job name is too long to display fully Operator panel settings Adjust the brightness and contrast of the screen of the operator panel Shut down system Shut down the host machine and the controller in a controlled way The advanced section displays the following button Intermediate Check Print Press the button to force a te...

Page 35: ...o activate a new feature on the printer you can upload the license file through this section After uploading the license file the feature becomes active 3 Logging Save the datadump file When an error occurs you can create a datadump file The datadump file is a zip file that contains detailed technical information about the System Save the trace file The System can also store trace log files in zip...

Page 36: ...CP enabled IPv6 TCP IP address IPv6 link local address IPv6 prefix length IPv6 gateway IPv6 DNS 1 IPv6 DNS 2 5 System settings Date and time System of measurement Time zone System settings 36 Chapter 4 Using the PRISMAsync ...

Page 37: ...day In Service Mode it is possible to select which counters to display and additional toner bottle counters can be added Maintenance mode When you push the Start maintenance button you will enter a mode in which you can perform some adjustments to the system All the adjustments are guided by a wizard to make your job easier A password is required to enter the maintenance mode default 12345 1 Stack...

Page 38: ...direction In addition patches of uneven gloss may appear in the high density areas of the printed heavy paper or coated paper In this case the lines and patches of uneven gloss may be reduced by refreshing the fixing roller and cleaning its surface System service and engine service mode To enter service mode via the maintenance screen 1 Select the Go to the service mode button 2 Enter the PIN 3 Th...

Page 39: ...or the print engine accessories and PRISMAsync controller System service mode PRISMAsync service mode No Function Additional 1 Service Copy Mode This button is used to temporarily switch to Normal mode In this mode printing and scanning is possible You can re enter SDS without the need of the PIN NOTE Printing must be stopped before re entering Service mode 4 System service mode PRISMAsync service...

Page 40: ...e a sorted list of all durables and periodically replaceable parts of the engine and accessories can be generated and displayed on the operator panel The list is sorted by lifetime Doing so is the easiest way for the Field Service Techni cian to get an overview of the status of all parts For a more detailed description see the appendix 6 External Finishers If there are External finishers connected...

Page 41: ...ecting the correct file the settings are restored on the PRISMAsync controller When restoring is ready the PRISMAsync will reboot automatically 11 Customer Specific Solutions For some customers it is possible that specific solutions for their system are made In this screen you can disable or enable these solutions 12 Error Analysis An overview of the most recent errors is presented on the screen 1...

Page 42: ...should be used as a reference and might differ from the actual content displayed on the user interface The engine service mode is for monitoring and analysis only This mode can be used during printing 1 Select Engine Service to enter the engine service mode during a print run NOTE This service mode is only for diagnostic and monitor purposes Do not change any settings in the Engine Service mode ch...

Page 43: ...printing 4 The coloured bar on the Dashboard in the normal user interface indicates the engine service mode during printing is still active 5 To leave the engine service mode and return to the normal user mode select Leave Service Mode Engine service mode during printing Chapter 4 Using the PRISMAsync 43 ...

Page 44: ...Engine service mode during printing 44 Chapter 4 Using the PRISMAsync ...

Page 45: ...ecute settings ad justments via system SDS Engine state On Status bar Engine Idle Cold SDS Level low Purpose Analyse and execute settings ad justments via system SDS To analyse the engine when in an error situation After an error occurred Description User Interface Select Go to service mode on error screen Engine state Off Status bar Off Level low Purpose To analyse the PRISMAsync in an error situ...

Page 46: ...enance and then Go to service mode Select Enter System Serv ice or Engine Service Engine state On Status bar Ready Level Standby Purpose For all situations described above and maintenance checks Service mode and host machine state 46 Chapter 4 Using the PRISMAsync ...

Page 47: ...st print is used to scan and to correct the irregularities automatically In this part you can choose between 1 Full adjustment This option does the auto gradation adjustment by printing sheets and measuring them either automatically or via the glass platen 2 Quick adjustment The measurement is done without printing any paper but is considered to be less accurate than the Full adjustment We advise ...

Page 48: ...ault 1 Auto gradation adjustment timer for normal media When the auto gradation adjustment timer is enabled the system automatically requests an auto gradation adjustment at the beginning of the last day of the time interval Set the time interval to zero days to disable the auto gradation adjustment timer Default 1 Day Auto gradation adjustment timer for heavy media When the auto gradation adjustm...

Page 49: ...djustment for all halftones of the media family Very often images and fonts are printed with a different halftone If you only change the curve for one halftone differences in colour will occur between fonts and images This is not applicable for changing the curve on a job level Quick Auto gradation The Auto gradation adjustment procedure is a precise calibration of the gradation density and colour...

Page 50: ...flow 3 Trapping control in PRISMAprepare PRISMAaccess 4 Using Adobe in RIP trapping technology editable trapping settings are in line with settings of Adobe Creative Suite 5 Set of trap parameters can be saved as trap pre set on Operator panel default trap pre set delivered from factory for easy application 6 Trap settings are shown on printed job ticket colour configuration report selectable for ...

Page 51: ... management Procedure 1 Skew and right angle correction Select a specific media that you want to adjust Select the Skew Correction adjustment A wizard will start guiding you through the adjustment 7 Skew correction 2 Curl correction Select a specific media that you want to adjust Select the Curl correction adjustment A screen will pop up in which you can enter the values Descriptive images tell yo...

Page 52: ...want to adjust Select the Registration correction adjustment 9 Registration correction Result 1 Repeat the procedures for each paper type you want to adjust 2 The calculated values can be checked in the Settings Editor Media management 52 Chapter 4 Using the PRISMAsync ...

Page 53: ...Chapter 5 Start shutdown and restart the system ...

Page 54: ...t the right hand side of the operator panel Turn on the PRISMAsync Use one of the following options to turn on the controller 1 Press the Sleep button at the right hand side of the operator panel if the system was shut down from the operator panel 2 Press the on off button of the controller NOTE The controller needs some time to start up In the beginning the screen will be black Please be patient ...

Page 55: ...n 11506 error To turn off the host machine Procedure 1 Select System Setup Shut down system The operator panel displays the message Are you sure you want to shut down 2 Select Yes A message indicates when the shut down will begin The shut down can take a maximum of 60 minutes NOTE Using the Shut down now option can damage the host machine Use the Shut down now option only to turn host machine off ...

Page 56: ...tor on a PC 2 Go to Support Troubleshooting 3 Select Restart the system To restart the system via the operator panel 1 Touch System Setup Shut down system The operator panel displays the message Are you sure you want to shut down 2 Touch Restart NOTE In some cases the system needs to reboot the engine max 2x to reach the correct start up situation Restart the system 56 Chapter 5 Start shutdown and...

Page 57: ... the error code 11506 is shown and the message Press moon button to continue is displayed 2 Press the Sleep button After this the error will be reset If you do not press this button and you will switch to normal user mode the error screen will be displayed 3 The Service screen will not function now because the host machine is off You might get the following screen 4 Switch on the host machine Afte...

Page 58: ... 5 From this point on you have the same situation as previously described Restart host machine in Service Mode NOTE In some cases the system needs to reboot the engine max 2x to reach the correct start up situation Restart the host machine in service mode 58 Chapter 5 Start shutdown and restart the system ...

Page 59: ...nel Procedure 1 Switch all finishers and paper modules off 2 Check if power cords are plugged in 3 Wait at least 3 seconds 4 Switch all finishers and paper modules on 5 Press the Sleep button to restart the host machine NOTE The host machine will restart without restarting the PRISMAsync NOTE In some cases the system needs to re boot the host machine max 2x to reach the correct start up situation ...

Page 60: ...Restart the host machine after error has occurred 60 Chapter 5 Start shutdown and restart the system ...

Page 61: ...Chapter 6 The Settings Editor ...

Page 62: ...gePRESS C800 Series are connected to the client network On the PC open an Internet browser eg Microsoft Explorer In the address bar enter the IP address or the Hostname of the PRISMAsync for imagePRESS C800 Series As a result the Settings Editor will open It is now possible to make changes in the above listed areas Access via direct connection to PRISMAsync for imagePRESS C800 Series Sometimes you...

Page 63: ... 10 Fig Settings Editor NOTE See the Settings Editor user manual for important printer adjustments for media The Settings editor Chapter 6 The Settings Editor 63 ...

Page 64: ...The Settings editor 64 Chapter 6 The Settings Editor ...

Page 65: ...Chapter 7 Service procedures ...

Page 66: ...n general the PRISMAsync controller does not require regular service or maintenance Use the procedures in this chapter to inspect and or replace major hardware components Service procedures 66 Chapter 7 Service procedures ...

Page 67: ...12 CPU cooler 2 On Off switch 13 CMD connection copier 3 Not used 14 Graphics board GPU 4 Network connection 15 DDI Interface board 5 USB ports 16 AUX control board 6 Not Used 17 Attention light connection 7 UI panel DVI 18 Hard Disk Drives 250GB 8 Data connections copier 19 DIMMs 9 UI panel 20 System fan 10 Power supply 21 Network card IPDS 11 Motherboard NOTE See the Hardware components overview...

Page 68: ...rom the back of the PRISMAsync controller If you have wrapped the cables then release the tie wrap 3 Remove the left side cover of the PRISMAsync controller To remove the side cover remove the 3 screws at the right side on the back of the PRISMAsync controller Then shift the cover to the back to let it come off 4 Open the cable ties attached to the middle bracket These ties are re usable and are m...

Page 69: ...e of the PRISMAsync 4 Firmly press the PCI E lock mechanism to unlock the board The lock mechanism is located at the bottom right side of the PCI E connector on the motherboard Pressing it down will lift the board out of the connector 5 Remove the board from the PRISMAsync 6 Install the new board in the PCI E connector Firmly press the board in the PCI E 1 connector the upper Check that the lock m...

Page 70: ...ary Check if the old GPU board is the same as the new one If not it could be necessary to reinstall system software needs to be re installed because of a new driver that is needed for this GPU Replace the GPU board 70 Chapter 7 Service procedures ...

Page 71: ...tal PCI bracket Use a small Philips screwdriver to remove the screw used to mount the bracket to the backside of the PRISMAsync for imagePRESS C800 Series 4 Remove the PCI card from it s slot Hold the PCI card by the two top corners Pull it straight out of the socket 5 Take the board out of the PRISMAsync for imagePRESS C800 Series 6 Unpack the new board 7 Place the board in the PCI E connector Fi...

Page 72: ...crewdriver to remove the screw used to mount the bracket to the backside of the PRISMAsync for imagePRESS C800 Series 4 Remove the PCI card from it s slot Hold the PCI card by the two top corners Pull it straight out of the socket 5 Remove the board from the PRISMAsync for imagePRESS C800 Series 6 Unpack the new board 7 Connect the USB wire connector The USB wire connector white side must be conne...

Page 73: ...oard Fix the board with a single screw on the PCI bracket side with a Philips screwdriver 10 Connect the internal connectors to the board See Access internal components on page 68 11 Re install middle bracket and side cover Make sure the fixing on the middle bracket is in position It should fit exactly on the AUX control board Replace the AUX control board Chapter 7 Service procedures 73 ...

Page 74: ...le bracket Follow the instructions as described in Access internal components on page 68 2 Open the clips by pressing them outward Firmly press on the clips on the left and the right side of the connector The DDR3 module will be lifted out of the connector 3 Align the DDR3 module with memory slot 4 Install the DDR3 module in memory slot Gently push the DDR3 module in an upright position until the ...

Page 75: ...re install the system software Always exchange all 3 drives at once The 2 data drives are Raid0 configured This means that if 1 disk has crashed all the data will be lost Step Action 1 Remove side cover Follow the instructions as described in Access internal components on page 68 2 Disconnect the connectors Unplug the power and the SATA connectors on the HDD 3 Remove the 2 screws on the front side...

Page 76: ...al components on page 68 2 Unpack the new board 3 Remove the fifth metal bracket starting from the CPU Use a Philips screwdriver to remove the bracket 4 Place the board in the PCI connector Firmly press the board in the PCI connector NOTE Make sure to use the indicated slot 5 Fasten the Ethernet board Fasten the board with a single screw on the PCI bracket side with a Philips screw driver 6 Re ins...

Page 77: ...place the Ethernet board on page 76 Optional HDDs See Replace the Hard Disk Drives on page 75 If HDDs are still working you can exchange the hard disks In this case all set tings and jobs will be saved and no new system software installation is nee ded 3 Remove harness 22W01 4 Remove the connections at the backside of the PRISMAsync 5 Unpack the base controller 6 Remove side cover and middle brack...

Page 78: ...ounted inn the defect controller See also Hard Disk Drives 13 Install system software In case that the hard disks were not exchanged you have to install the latest PRIS MAsync software 14 Restore a backup If you have a backup of the system before it crashed you can restore it now All set tings will be restored except the licenses because they belong to the old control ler 15 Re host and install li...

Page 79: ...nded strap around your wrist to avoid electrostatic discharge that will harm your equipment Illustration 17 Harness 22W01 Step Action 1 Be sure the AUX control board is mounted correctly in the PRISMAsync 18 Connected AUX control board 4 Connect Harness 22W01 Chapter 7 Service procedures 79 ...

Page 80: ...Connect harness to AUX board 1 Connect harness 22W1 to the AUX board 2 Connect standby power supply connector to the AUX board 3 Disconnect the On Off motherboard cable 20 Disconnect On Off Motherboard cable 4 Connect Harness 22W01 80 Chapter 7 Service procedures ...

Page 81: ...Off connectors 21 Connect harness to On Off connectors 5 Fasten the harness Fasten the harness 22W01 with the bundle holder Make sure no cables or connec tors can touch the fan 22 Fasten harness Connect Harness 22W01 Chapter 7 Service procedures 81 ...

Page 82: ...Connect Harness 22W01 82 Chapter 7 Service procedures ...

Page 83: ...Chapter 8 Firmware upgrades via PRISMAsync ...

Page 84: ...s done incremental Automatic firmware check update by PRISMAsync at startup default The PRISMAsync software contains the compatible firmware for the host machine and accessories By default the PRISMAsync controller checks the firmware installed on the host machine and accessories after pressing the Sleep button on the operator panel at startup If the installed firmware differs from the firmware av...

Page 85: ...ccessories firmware and PRISMAsync software Manual upgrade enabled After Manual upgrade is enabled the PRISMAsync will no longer check the firmware versions on engine and accessories at startup A firmware update of the engine and accessories can be done by using a USB stick created with SST tool which contains the firmware files NOTE Enabling Manual upgrade could lead to incompatibilities between ...

Page 86: ...Firmware update with the files stored on the PRISMAsync controller Service mode Upgrade Policy manual upgrade disabled default Firmware Upgrade Firmware update with files stored on a USB stick Service mode Upgrade Policy manual upgrade enabled Firmware Upgrade NOTE After Manual upgrade enabled is enabled the PRISMAsync controller will no longer check or update the firmware of the engine and access...

Page 87: ...le below gives an overview of the different settings and their actions engine or acces sories Installed version Version on PRISMAsync or USB stick upgrade auto enabled default Upgrade auto disa bled Module 1 2 3 2 3 2 3 Module 2 5 5 no action 3 3 overwrite Module 3 8 7 8 7 8 7 Safe download mode The safe download mode is used in exceptional situations to force the installation of the engine firmwa...

Page 88: ...ary for troubleshooting purposes It is also possible to change the Upgrade auto setting and force an overwrite of all firmware even if the same version is already installed The procedure below describes the manual firmware upgrade with software available on the PRISMAsync controller Before you begin Manual upgrade must be disabled default See Firmware upgrade policy on page 85 Firmware upgrade of ...

Page 89: ... automatically switch to normal download mode 5 3 Copying to engine Firmware is transfer red NOTE If Upgrade auto is enabled Only firmware files with a low er or higher version will be transferred to the engine and or accessories If Upgrade auto is disabled All firmware files are transfer red from the USB to engine and or accessories 4 Firmware upgrade of Engine and Accessories via PRISMAsync by F...

Page 90: ...engine 5 6 Ready 6 Press Close to leave firmware upgrade and return to service mode screen Example Additional information For additional information see Firmware upgrade additional information on page 100 Firmware upgrade of Engine and Accessories via PRISMAsync by FST 90 Chapter 8 Firmware upgrades via PRISMAsync ...

Page 91: ...NOTE Changing the upgrade policy to manual upgrade enabled may result in incompatibilities between the host machine accessories firmware and the PRISMAsync software NOTE After changing the upgrade policy to manual upgrade enabled it is no longer possible to upgrade the PRISMAsync software Before you begin USB Key created via SST tool as described in service manual of the host machine Create the US...

Page 92: ...abled and Up grade auto disabled are supported See Upgrade auto settings on page 86 NOTE By default Upgrade auto is enabled 6 Select Upgrade from USB NOTE Steps 6 1 6 6 will be executed automatically by PRISMAsync 6 1 Validating firmware PRISMAsync will validate the firmware folder of the USB stick 4 Firmware upgrade of Engine and Accessories from USB stick 92 Chapter 8 Firmware upgrades via PRISM...

Page 93: ...are files with a low er or higher version will be transferred to the engine and or accessories If Upgrade auto is disabled All firmware files are transfer red from the USB to engine and or accessories 6 4 Rebooting engine After all files are cop ied the engine will be re booted 6 5 Programming engine 4 Firmware upgrade of Engine and Accessories from USB stick Chapter 8 Firmware upgrades via PRISMA...

Page 94: ...mware upgrade and return to service mode screen Example Additional information For additional information see Firmware upgrade additional information on page 100 Firmware upgrade of Engine and Accessories from USB stick 94 Chapter 8 Firmware upgrades via PRISMAsync ...

Page 95: ...e accessories Before you begin The prerequisites below are only applicable when a USB stick is used to update the firmware USB Key created via SST tool Create the USB key with the required firmware packages for the applicable PRISMAsync version The folder name on the USB key must be equal to the target name reported by the engine Example for imagePRESS C800 series folder name is iPRC800 NOTE the S...

Page 96: ...de ena bled to upgrade from a USB stick Leave Manual upgrade disabled to upgrade via the PRISMAsync controller 6 Select or deselect Upgrade auto See Upgrade auto settings on page 86 7 0 Select Upgrade from PRISMAsync or Select Upgrade from USB NOTE Following steps will be execu ted automatically by PRISMA sync 4 Firmware upgrade in Safe download mode 96 Chapter 8 Firmware upgrades via PRISMAsync ...

Page 97: ...tching to download mode System will automatically switch to download mode 7 3 Copying to engine NOTE Depending on the Upgrade auto setting a n incremental update or a full overwrite of the firmware files is done 4 Firmware upgrade in Safe download mode Chapter 8 Firmware upgrades via PRISMAsync 97 ...

Page 98: ...ll files are copied a pop up screen will appear to Set Dip Switch one 1 to off 0 8 2 Rebooting engine Press Ok to re boot the engine 9 Programming engine 4 Firmware upgrade in Safe download mode 98 Chapter 8 Firmware upgrades via PRISMAsync ...

Page 99: ... to leave firmware upgrade and return to service mode Example Additional information For additional information see Firmware upgrade additional information on page 100 Firmware upgrade in Safe download mode Chapter 8 Firmware upgrades via PRISMAsync 99 ...

Page 100: ... PRISMAsync will check if the installed engine and accessories firmware level matches with the actual installed PRISMAsync version Version checking is executed when starting a connection with the engine in normal user mode In safe download mode version checking is not executed If non matching firmware is found PRISMAsync will report this in the data log The data log information can be viewed in se...

Page 101: ...Engine is set to safe download mode Pop up menu is requesting to shut down en gine and accessories and switch on engine and accessories again This pop up screen is indicating that a fault is occurred Most likely the firmware of one of the accesso ries is not installed correctly Check for reason and take corrective actions Action required Power off and on the engine NOTE For imagePRESS C800 series ...

Page 102: ... not present The scroll bar can be used to review the infor mation to find the applicable module Check for reason and take corrective actions Fault detected with USB key File name or content is invalid For analysis the current upgrade policy can be checked via PRISMAsync service mode Er ror analyses The current policy is showed Af ter each PRISMAsync the policy is checked again NOTE Only applicabl...

Page 103: ...Chapter 9 System software ...

Page 104: ...software version To check the software version 1 Open the Settings Editor and browse to Support About In the field Version of the printer main software the version is given 2 In the System section of the setup tab on the Operator panel touch Local key operator settings In the section About you will find the version number In some cases it is necessary to re install the system software A newer vers...

Page 105: ... panel 2 In the System section of the Maintenance tab on the Operator panel touch Go to service mode 3 Select the Backup button The system will detect the USB stick and will ask to confirm the location and filename After confirmation the settings are copied to the USB stick The system will detect the USB stick and will ask to confirm the location and filename After confirmation the settings are co...

Page 106: ...T 4 5 framework 2 Insert USB key and start CreateUSB Tool 1 Fill out the fields in the tool Once the iso file is selected the tool will check if a newer version is available in the iso file If there is a new version available it will install this version and overwrites the old one The following dialogue will appear 3 Restart the Create USB Tool Restart the tool and make the settings as described b...

Page 107: ...ress OK to start the programming process Additional illustration needed 1 After pressing OK the following window will pop up Select Yes to store existing jobs and settings and to restore them automatically after the installation NOTE Do not select Yes when the PRISMAsync software version is V1 1 After making the selection the process will start and the iso image is programmed to the stick Please w...

Page 108: ...e name of the USB stick is USEDKEY 4 To prepare the USB stick for re use open the contents of the stick in your explorer and double click the ReUseKey bat file 5 Check in your explorer screen if the name of the USB stick has changed to OCEINSTALL If the name did not change it might be needed that you remove the stick and insert it again 6 Your USB stick is now ready for a new installation NOTE Be ...

Page 109: ...ckup of the settings and licenses on page 105 3 Insert the USB stick with the system software into the USB port of the operator panel Make sure the PRISMAsync controller is switched on before inserting the USB stick This is necessary for the operating system to detect the USB stick 4 Restart the PRISMAsync On the Operator Panel touch the Shutdown system button in the Setup tab of the System sectio...

Page 110: ... to service mode See also Service mode in Maintenance and Service on page 37 3 In the first screen touch the Restore button The system will detect the USB stick and will ask to confirm the location and filename After confirmation the settings are copied to the PRISMAsync 4 When all the settings are copied the PRISMAsync will automatically reboot When ready please remove the USB stick If you were n...

Page 111: ...l License Remote Service needed Install a patch from a PC via the Settings Editor To install a patch from a PC via the Settings Editor take the following steps 1 Be sure the patch is installed on your PC laptop 2 Browse to the software upgrade section In your web browser open the Settings Editor and browse to Support Software Select the Upload upgrade package 1 option Depending on the new software...

Page 112: ...n the next window choose About Upgrade software from USB The system will ask you for the location of the USB stick and the filename 3 Select the patch file In the next window browse to the location were the EXE file with the patch resides Select the file and select Upgrade on the Operator Panel 4 Wait until the installation finishes When the installation has finished the message Installation succe...

Page 113: ...up tab choose Local key operator settings 2 Install Windows upgrade or uninstall Windows upgrade 3 Select the patch file In the next window browse to the location were the MSU file with the patch resides Select the file and select Install on the Operator Panel 4 Wait until the installation finishes When the installation has finished the message Installation successful is shown 5 Restart the PRISMA...

Page 114: ...b choose Local key operator settings In the next window choose Software licenses upload license The system will ask you for the location of the USB stick and the filename Select the correct file and touch Start After the file is uploaded restart the PRiSMAsync Create a backup of the settings 2 Via the Settings Editor Locate the license file on your PC Open the Settings Editor See The Settings edit...

Page 115: ...age and then download the driver from the search result list Follow the standard instruction for installing printer drivers on your Operating System 2 Via the Settings Editor Open the Settings Editor and go to the tab Support Software and download the printer driver from the printer driver section A key Operator or System Administrator password is required After the download is completed follow th...

Page 116: ... Colour Colour presets Photographic content Device CMYK input profile US Web Coated SWOP Media select edit Media family depending region All Uncoated Media Use Uncoated media family for uncoated media in the EU Use Uncoated US media family for uncoated media in the US Use Uncoated JP media family for uncoated media in Japan For transaction printing US set media and Colour Management IPDS 36 media ...

Page 117: ...Media weights up to 161 78 grams square meter must be entered in Bond and media with a higher media weight must be entered as index Configure the machine for the USA Chapter 9 System software 117 ...

Page 118: ...Configure the machine for the USA 118 Chapter 9 System software ...

Page 119: ...Chapter 10 Troubleshooting ...

Page 120: ...blems that exist in the computers or the network The following paragraphs describe checks required to locate and resolve problems NOTE If an error code is displayed on the operator panel please check Error messages and conditions on page 128 Check that the network of the customer operational If this is not the case direct the problem to the appropriate service department or the network administrat...

Page 121: ...etwork port are connected 5 Both data cables are connected correctly between the PRISMAsync controller and host machine 6 USB cable from the PRISMAsync controller to operator panel is connected 7 DVI cable from the PRISMAsync controller Left DVI port to operator panel is connected 8 15 pin D sub cable from the PRISMAsync to the operator panel is connected 9 9 pin D sub cable from the PRISMAsync to...

Page 122: ...en handling electronic components Check the following Procedure 1 No foreign objects are inside the PRISMAsync controller 2 Check for loose boards and reseat each board including DDR3 modules 3 Check for loose connectors and reseat each connector 4 Make sure that hard disk drives are connected to the correct SATA port See Replace the Hard Disk Drives on page 75 Check internal components 122 Chapte...

Page 123: ... foreign objects Motherboard Motherboard including components and traces appear undamaged and no foreign objects are evident CPU is present well seated and appears undamaged CPU cooling assembly is well aligned and firmly attached Each fan including fan cable is well positioned not upside down installed in the correct connector CPU_FAN1 and appears undam aged Boards required on the motherboard are...

Page 124: ...amaged HDD data cables are Present and firmly connected in correct motherboard connectors HDD 0 upper drive in bracket to J18 HDD 1 middle drive in bracket to J24 HDD 2 lower drive in bracket to J16 Appear undamaged System fan The system fan is Present Correctly installed Appears undamaged System fan cables are Present Firmly connected in correct motherboard connector SYS_FAN1 Appears undamaged Co...

Page 125: ...defect Check if normal and crossover Ethernet cables are not exchanged LED in power button In the power on off button on the front side of the PRISMAsync controller a LED is integrated If the PRISMAsync controller is switched on this LED is shining blue If the LED remains off check the following Does the PRISMAsync controller switch on If so there is probably an open connection in the LED wiring I...

Page 126: ...he cables before replacing the board LED Colour Function LEDFPGA DONE Red Is ON as long as the FPGA is not booted successfully LEDCPRDYN1 Yellow Is OFF when CPRDYN is active Indicating that the controller PC is ready LEDPRDYN1 Yellow Is OFF when PRDYN is active Indicating that the Engine Test PC is ready LEDCONF1 Yellow Is ON Indicating cable length of 3 m 5 5 m 4 Diagnose LEDs 126 Chapter 10 Trou...

Page 127: ...l link between Controller PC and Engine Test PC is initialized correctly LEDTST 2 Green ON when DDR is initialized LEDTST 3 Green OFF when SOFT RST Button Pushed LEDTST 4 Green OFF when HARD RST Button pushed LEDTST 5 Green Always ON LEDTST 6 Green Always ON LEDTST 7 Green Flashing when PCI Express clock is detected LEDCPLD DONE Green Is ON when CPLD is powered and programmed Diagnose LEDs Chapter...

Page 128: ... recognized Check the spectrometer Try another USB port Proba bly USB port on operator pan el defect Impossible to install via USB port on operator panel Check USB stick Try another USB port Proba bly USB port on operator pan el defect Led on operator panel always off Check cable Check AUX control board Replace cable or AUX control board Operator panel dark and At tention light off Check 12V on AU...

Page 129: ...or See the table below M gives the module number 1 2 or 3 eg PIM1 PIM2 PIM3 ZZZ is a sequence number of an error Co de Type Description Recovery 0 Fatal Error FE The control of the unit is not reliable and the operation of the unit is not safe or not possible The unit is im mediately shut down This error type is used for low level hardware software errors Some examples are ROM RAM fail ures power ...

Page 130: ...er the error Error code Problem Action 11015 Incorrect installation Inconsistent configu ration Create new USB stick with system software Re install the software 11501 Message No OS found Replace HDDs and re install system software 11502 Message HDD2 fail ure Replace HDDs 11504 Software failure Reboot the system Check the error history Service Mode the description Contact your Service representa t...

Page 131: ...tor panel and PRISMAsync controller 11570 Upgrading the touch screen failed Reboot the system Check connection between Operator panel and PRISMAsync 11571 Printer Interface board hardware failure Check the DDI board in the PRISMAsync controller and the interface board in the copier 11572 Scanner Interface board hardware fail ure Check the interface board of the scanner 11573 Printer Interface boar...

Page 132: ...The CRC code is related to the cause of the 11504 software error and the software version present on the machine If an 11504 error occurs and the CRC code is the same as an previous 11504 error the cause of the problem is the same If an 11504 error occurs and the CRC code is different from a previous error the cause of the problem is also different NOTE This only applies when the software version ...

Page 133: ...key press the USB key icon to store the logging on the USB key 3 After the trace log files are copied to the USB key the USB icon disappears and you can remove the USB key 11504 Error Screen behaviour Chapter 10 Troubleshooting 133 ...

Page 134: ...he Delete All Jobs button on the screen to remove the print jobs The Delete all Jobs button is only visible the second time a 11504 error occurs After all print jobs are deleted the system will reboot and start up normally 11504 Error Screen behaviour 134 Chapter 10 Troubleshooting ...

Page 135: ...currence of the 11504 error the Hansiplast procedure will start Also see 11504 Error Screen behaviour on page 132 NOTE In case a 11504 or 11561 error occurs at installation or during a software upgrade check the version of host machine firmware and PRISMAsync software Make sure there is no mismatch between these versions Hansiplast procedure Hansiplast is the name of a procedure which starts autom...

Page 136: ...ash Programming successful 5 Floppy read error 6 Keyboard controller BAT command failed 7 No Flash EPROM detected 8 Floppy controller failure 9 Boot Block BIOS checksum error 10 Flash Erase error 11 Flash Programme error 12 AMIBOOT ROM file size error 13 BIOS ROM image mismatch Post BIOS Beep Codes Beeps Description 1 Memory refresh timer error 2 Parity error in base memory first 64K block 3 Base ...

Page 137: ...cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your service representative If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem happens again This will reveal the malfunctioning card 8 If the syst...

Page 138: ...le and attach it to the report 4 Customer Print sample Print sample of customer problem on request 5 Trace file The trace file can be created from the settings editor SE support trouble shooting logging create a new trace file When an issue is expected to be related to the engine include the engine logging SE support trouble shooting logging include printer logging 6 Color reference file Add the c...

Page 139: ... of the problem by changing the port of the driver temporary to print to File Retrieve this file from the PC and include in the report 4 PRISMAsync Ask the local IT for a correct description of the operating system of the Host type and version of the used driver and network communication protocol which is needed to describe the workflow Escalation procedure Chapter 10 Troubleshooting 139 ...

Page 140: ...Escalation procedure 140 Chapter 10 Troubleshooting ...

Page 141: ...Chapter 11 Appendix ...

Page 142: ... 2 x Data disk Raid0 ATX power supply 600W 80 Bronze Dimensions HxWxD 42 cm 16 5 in x 20 cm 7 9 in x 43 cm 16 9 in Weight 16 Kg Power consumption 100 240V 10 5A 50 60Hz NOTE All Hard Disk Drives and memory modules integrated in one system must all have the same brand model for the Hard Disk Drives the same brand model organization and layout for the memory modules Appendix A Specifications 142 Cha...

Page 143: ...Pv4 IP version IPv6 static auto IP BOOTP DHCP SNMP v1 v3 support Host resources MIB System group MIB Printer MIB Job MIB Job Monitor MIB Embedded WebServer WEB Settings Editor Operator Maintenance Application not for imagePRESS C800 Series Connectivity Chapter 11 Appendix 143 ...

Page 144: ...RJ45CRSVR SFTP 2 8M 5 HDD 3 5 SATA II 250GB 7200RPM 3X 6 MEMORY MODULE 4GB DDR3 4X 7 POWER SUPPLY 600W 8 PEDESTAL 4X TIEWRAP 11 SYSTEM FAN 120MM 12 USB KEY 13 PCI E X16 GRAPHIC BOARD 15 HARNESS 22W01 16 ETHERNET BOARD ROHS IPDS 17 INDUSTRIAL CONTROLLER iBase NOTE For the part numbers see the parts catalogue Appendix B Parts overview 144 Chapter 11 Appendix ...

Page 145: ...between engine and PRISMAsync controller is enabled Illustration Component function table No Part 1 DIP switch 2 Power switch 3 Power LED 4 Tally LED DIP switch The DIP switch has four bi state OFF ON switches The table below gives an overview of different states DIP switch State Model Boot Mode IP Address PRISMAsync Normal boot mode 134 188 254 21 4 DIP switch board Chapter 11 Appendix 145 ...

Page 146: ... switch board has two LEDs The Power LED is used to identify wether the engine is energized or not NOTE If the Power LED is On and the Tally LED is OFF this could indicate a problem during the start up sequence The problem occurs before the main controller software is fully operational LED Colour Function Information Tally LED Amber Processing data indi cator Controlled by main controller software...

Page 147: ... Editor The configuration Report that is visible on the screen might be older of age 2 On the Operator Panel go to Service Mode In the first screen select Error Analysis If you see multiple 11504 errors with the description described below it is possible that a memory module is defect Description 11504 Can t allocate run length block number xx size 11366400 3 If during re installation the screen b...

Page 148: ...lity in these situations are 1 Use the APPE engine for printing This means Use Hotfolder Automated Workflow or PRISMAprepare Do not use the driver since this creates Postscript 2 Make sure a good calibrations was performed for both screenings Normal and Fine for all media families 3 Make the screening for text and images the same for 600 dpi printing No screen jump will occur 4 Make a new preset i...

Page 149: ...dia and then select Printer adjustment 3 In the Advanced section select Gloss and Fine black adjustment 4 Adjust the value to your need You can change it between 2 and 2 These values are related to the Gloss setting However the Fine Black setting will also change when you change the Gloss Setting The following relation exists Gloss Fine Black 2 2 1 1 0 0 1 0 2 0 5 Please take care that this settin...

Page 150: ...s particular job and media 2 System Level Changing the CMYK curves on system level means that the curves will be changed for all the jobs to come In the Color Adjustment section of the System tab you will find the Edit CMYK curves manually After selecting this you are able to adjust the curves per media family Very important however is that you do the changes for all halftones screens If you forge...

Page 151: ...ng Editor by entering the name of your system in the address bar of your internet browser e g Internet Explorer In the example the system name is ipc6010s sns 2 Do the following steps 1 Select Support 2 Select Troubleshooting 3 Select Create a new datadump file 1 2 3 3 To download the file you have to be logged in as Key operator or System administrator Select the correct Username and enter the Pa...

Page 152: ...le that a name was already present but to be sure that you will get the most recent version it is recommended to execute this step 5 Select the trace file which you want to download 6 Select Save and enter a filename and confirm your choice 7 Select OK to close the window How to create a datadump file 152 Chapter 11 Appendix ...

Page 153: ...ce file including the printer logging 1 Open the Setting Editor by entering the name of your system in the address bar of your internet browser e g Internet Explorer In the example the system name is ipc6010s sns 2 Do the following steps 1 Select Support 2 Select Troubleshooting 3 Select Create a new trace file 3 1 2 3 To download the file you have to be logged in as Key operator or System adminis...

Page 154: ...and normal logs If an error occurs and a trace file is generated the error code will be present in the name of the trace file 5 Select the trace file which you want to download 6 Select Save and enter a file name and confirm your choice Repeat this procedure if you want to download more than one file 7 Select OK to close the window How to create a trace file 154 Chapter 11 Appendix ...

Page 155: ...ile NOTE Including the printer logging makes the trace file much larger To create a trace file including the printer logging 1 Open the Setting Editor by entering the name of your system in the address bar of your internet browser e g Internet Explorer In the example the system name is ipc6010s sns 2 Select the following steps 1 Select Support 2 Select Troubleshooting 3 Select include printer logg...

Page 156: ...ew trace file A new file is created and added at the top of the list Trace files are also be generated due to the occurrence of an error and normal logs If an error occurs and a trace file is generated the error code will be present in the name of the trace file How to create a trace file including the printer logging 156 Chapter 11 Appendix ...

Page 157: ...ownload 8 Select Save and enter a file name and confirm your choice Repeat this procedure if you want to download more than one file 9 Select OK to close the window How to create a trace file including the printer logging Chapter 11 Appendix 157 ...

Page 158: ...Technician to get an overview of the status of all parts A digital version of the P PRINT CP PRINT D PRINT ENV PRINT and the HIST PRINT can be generated and displayed on the LUI The prints can be stored on a USB stick when needed e g for escalation purposes Logging of the firmware upgrade During the firmware upgrade a logging is created This logging can be viewed and checked for analysis and for e...

Page 159: ...view store engine reports Step Action Remarks 1 Go to service mode 2 Press button engine reports 3 Click on generate new reports button 4 New reports will be generated 4 Engine reports Chapter 11 Appendix 159 ...

Page 160: ...rables or the engine reports will be shown 6 7 How to save reports Step Action Remarks 1 Insert a USB key If no key is inserted the button Save Reports to USB will be greyed out 2 Click on one of the buttons to show the desired report 4 Engine reports 160 Chapter 11 Appendix ...

Page 161: ...are not reset Part counters with a threshold of 0 zero will be ignored by PRISMAsync and not displayed on the LUI Advice To have an accurate list of parts in the durable list it is advised to set the threshold value of non actively monitored parts in engine service mode to 0 Example In picture 1 the lifetime of ITB WEB and DEV P X are displayed Go to service mode Copier Counter AVE DRB1 and set th...

Page 162: ... 26 Picture 2 Engine reports 162 Chapter 11 Appendix ...

Page 163: ...t trap width Trap Appearance Join Style A join is where two trap edges meet at a common endpoint You can control the shape of the outside join of two trap segments and the intersection of three traps Join Style Controls the shape of the outside join of two trap segments Choose from Miter Round and Bevel Left to right 28 Fig Trap Join Styles End Style Controls the intersection of three way traps Mi...

Page 164: ...he trap color This setting is useful for preventing certain abutting colors such as pastels from making an unsightly trap that is darker than either color Specifying a Trap Color Reduction lower than 100 begins to lighten the color of the trap a Trap Color Reduction value of 0 makes a trap with a neutral density equal to the neutral density of the darker color Images Trap Placement for Images Prov...

Page 165: ...selected In some cases such as with 1 bit images where pixels are widely spaced selecting this option may darken the image and slow the trapping The Trapping editor Chapter 11 Appendix 165 ...

Page 166: ... chapter Remark 1 PRISMAsync iPR C800 Series A1 9661B001AA Figure U10 Add Network Adapter 6123B001AA Optional part if IPDS is ordered 2 Operating Panel A3 8117B007AA Figure W10 Operating Panel Attachment Kit B1 5613B001AA 3 Operator Attention Light 5614B001AA Figure V10 NOTE Specific parts can be found in a separate parts list The parts are located in the chapters indicated in the table above Appe...

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