Canon imagePRESS C800 Series, Technical & Service Manual

Page: 104 / 168

System software
Introduction
At installation the Field Service Technician should always check if the required software (version,
release, level and patch) is installed on the PRISMAsync. The software is distributed as an .iso
image via FTP.
You will be informed about new software by means on an Service Information Bulletin. This
bulletin contains also a link to the FTP site.
Software version management
Number Name Incremented
V Version New functionality, new architecture or major redesign
R Release Improvement of product features, addition of new modules
L Level Group of consolidated bug fixes
P Patch Customer specific bug fix
The PRISMAsync controller is pre-installed with a system software version.
To check the software version:
1. Open the
Settings Editor
and browse to [Support] -> [About]. In the field [Version of the
printer main software] the version is given.
2. In the [System] section of the setup tab on the Operator panel, touch [Local key operator
settings]. In the section [About] you will find the version number.
In some cases it is necessary to re-install the system software:
• A newer version of the software is available.
If a new version of the software is available you can obtain this via your Service channel.
• The currently installed software seems to be corrupt.
If the current software reacts in an undefined way and it is obvious that there is no hardware
defect, re-installing the software might be a solution.
• After replacement of the HDDs.
If the HDDs drives have been replaced it is necessary to re-install the software.
System software
104 Chapter 9 - System software